My mother went to change her phone plan and ended up having to change her phone. Unfortunately she…read morehad some issues with it but I can't say enough about the service given. Evan and josh were both very knowledgeable and helpful. They made a stressful situation for my mother much easier. Got her back on track and she left very pleased. Thank you!

Agree with the first review..... they do not know what they are saying. I am an older person and…read morenot into phones so I just wanted a simple talk and text. No internet. First of all, when they are with another customer and busy and you have been waiting for around 15 minutes, they dont have to wait on you but good customer service is to acknowledge the person waiting with a HELLO or ILL BE WITH YOU SOON. Forget it. They set me up with a phone that will simply talk and text. Well, I could talk and text but the texts coming in were all in symbols and not readable. When I returned, he said that the phone I have is not compatible with the smart phones for text. He said I would have to buy out the contract and there is another simple phone that would work. Now wait..... shouldnt he have sold me or informed me of this other phone at the beginning. He was not willing or offering to help me out. I was frustrated and said I would go check out AT&T. He told me there was a store right up the street...... and I went! No customer service or care. So..... good bye Verizon..... Hello AT&T

Recently we had rent a center in Geneva hold a laptop for us because we couldn't make the payment…read morethey were supposed to hold it for two weeks we only had $156.00 left to pay on in the store manager Chuck sold it out from under us. This Geneva Rent a center is a rip off I would NOT recommend it to anyone at all. Go somewhere else like Waterloo or Ithaca stay away from the Geneva Store and Chuck.

Went to purchase a phone to add to our plan and was there for 2 hours. The young lady Daysia was…read morevery helpful but ran into some issues. There were 3 other staff and 2 were not doing anything. Daysia asked her manager Sal Arnone for assistance and he was useless. She called Customer help line and the first person said she could not be helped she hung up and dialed again and the rep. was on the phone with her for an hour. All in all she ended up doing it on her tablet and was it was finally done. In the middle of all this Sal walked out never stopping to ask if she had solved the issue, how she was making out or anything. The other employees never offered, they were more interested in the NEW APPLE phone coming out.' Very "poor customer service" experience. Karen in Geneva NY

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

When you first walk into PC & Wireless you immediately get a sense that you are in good hands with…read moreMatt. He is a good listener and a problem solver who seems to make it his mission to make you happy. He really cares about helping you out. I was very impressed with his quick solution for the major computer problem I brought into the shop. During that interaction I mentioned another nagging issue that needed attention and he offered to solve that for me remotely. A few days later Matt remoted into my PC at home and in a short time solved, my second issue -- a problem that had bothered me for years. He is efficient, professionally knowledgeable and personally likeable. He has become my "go to" person whenever I need serious technology help or just a few questions answered.

FINALLY - a shop that can deliver tech support for both Mac and PC and does so with total…read moreprofessionalism! Matt is very helpful and quickly saved my data and repaired my faulty SSD. I've now delivered another computer with WIFI issues and am confident he can also repair it. Don't look further - this is THE computer shop!!!

As suspected, Verizon sucks. They haven't improved in 20 years and it's really sad. They dont offer…read morethe same courtesies that TMobile extended so I may never be satisfied with such a gouging company like Verizon. I'd suggest anywhere else.

I came in the other day needing just a charger and I walked out with a new feeling about cell phone…read morestore.. not all are Evil. The Guy helping me was really helpful, I didn't even think I could actually learn something about a charger, but some are better than others. Any way this is the only cell phone store I'll ever need again unless I move.. Thanks Owner your staff needs a raise

Had a wonderful experience at Verizon (TCC) store on Hamilton St. in Geneva, NY. Our salesman,…read moreDevin, provided us with a new phone and walked us through our costs and our plan quickly and smoothly. He transferred the data from the old phone and showed us the features on the new phone. He went over the billing item by item so we know exactly what to expect. Fantastic and courteous service. We will absolutely deal with Devin again and recommend him to our friends and family. Thank you Devin. Paul and Kathi Doan.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.