My mother went to change her phone plan and ended up having to change her phone. Unfortunately she…read morehad some issues with it but I can't say enough about the service given. Evan and josh were both very knowledgeable and helpful. They made a stressful situation for my mother much easier. Got her back on track and she left very pleased. Thank you!

Agree with the first review..... they do not know what they are saying. I am an older person and…read morenot into phones so I just wanted a simple talk and text. No internet. First of all, when they are with another customer and busy and you have been waiting for around 15 minutes, they dont have to wait on you but good customer service is to acknowledge the person waiting with a HELLO or ILL BE WITH YOU SOON. Forget it. They set me up with a phone that will simply talk and text. Well, I could talk and text but the texts coming in were all in symbols and not readable. When I returned, he said that the phone I have is not compatible with the smart phones for text. He said I would have to buy out the contract and there is another simple phone that would work. Now wait..... shouldnt he have sold me or informed me of this other phone at the beginning. He was not willing or offering to help me out. I was frustrated and said I would go check out AT&T. He told me there was a store right up the street...... and I went! No customer service or care. So..... good bye Verizon..... Hello AT&T

Went to purchase a phone to add to our plan and was there for 2 hours. The young lady Daysia was…read morevery helpful but ran into some issues. There were 3 other staff and 2 were not doing anything. Daysia asked her manager Sal Arnone for assistance and he was useless. She called Customer help line and the first person said she could not be helped she hung up and dialed again and the rep. was on the phone with her for an hour. All in all she ended up doing it on her tablet and was it was finally done. In the middle of all this Sal walked out never stopping to ask if she had solved the issue, how she was making out or anything. The other employees never offered, they were more interested in the NEW APPLE phone coming out.' Very "poor customer service" experience. Karen in Geneva NY

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

The manager refused to tell me any inventory over the phone. I show up to the store and he sees me…read morewaiting and sits for a whole hour on his lunch break and is rude the whole time

Try to avoid this store. It is worth the drive to Canandaigua or even Rochester. We went in knowing…read moreexactly what phone and plan we wanted and, even though we were the only customers there for the entire time, it took them 2 1/2 hrs to set up the account. When we went back later to modify our plan there were 3 people working, a couple of customers and after waiting 1/2 hr we left. The last time we went we were finally waited on after 20 minutes and the young woman did not know anything about our plan, and faced with her ignorance, refused to help us, telling us to call the 1-800 number. At the beginning of the conversation I had said "I bought my phone here in January" and before we left she accused me of lying, saying I couldn't have bought my phone there in January since they only opened in February. It is true they changed buildings but it is the only AT&T store in Geneva and the staff is the same (unfortunately) so by "here" I meant "at the AT&T store in Geneva."

When you first walk into PC & Wireless you immediately get a sense that you are in good hands with…read moreMatt. He is a good listener and a problem solver who seems to make it his mission to make you happy. He really cares about helping you out. I was very impressed with his quick solution for the major computer problem I brought into the shop. During that interaction I mentioned another nagging issue that needed attention and he offered to solve that for me remotely. A few days later Matt remoted into my PC at home and in a short time solved, my second issue -- a problem that had bothered me for years. He is efficient, professionally knowledgeable and personally likeable. He has become my "go to" person whenever I need serious technology help or just a few questions answered.

FINALLY - a shop that can deliver tech support for both Mac and PC and does so with total…read moreprofessionalism! Matt is very helpful and quickly saved my data and repaired my faulty SSD. I've now delivered another computer with WIFI issues and am confident he can also repair it. Don't look further - this is THE computer shop!!!

Staff is always friendly, pateint, and helpful...especially Lluvia Menvoza. She deserves a raiseread more

From the owner: Everyone is eligible for a free Smartphone. With MetroPCS, what you see is what you get. There…read moreare no annual contracts. Now that's wireless figured out.

Recently we had rent a center in Geneva hold a laptop for us because we couldn't make the payment…read morethey were supposed to hold it for two weeks we only had $156.00 left to pay on in the store manager Chuck sold it out from under us. This Geneva Rent a center is a rip off I would NOT recommend it to anyone at all. Go somewhere else like Waterloo or Ithaca stay away from the Geneva Store and Chuck.

As suspected, Verizon sucks. They haven't improved in 20 years and it's really sad. They dont offer…read morethe same courtesies that TMobile extended so I may never be satisfied with such a gouging company like Verizon. I'd suggest anywhere else.

I came in the other day needing just a charger and I walked out with a new feeling about cell phone…read morestore.. not all are Evil. The Guy helping me was really helpful, I didn't even think I could actually learn something about a charger, but some are better than others. Any way this is the only cell phone store I'll ever need again unless I move.. Thanks Owner your staff needs a raise