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Upstate PCS

5.0 (1 review)

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1 year ago

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Verizon Authorized Retailer, TCC

Verizon Authorized Retailer, TCC

(3 reviews)

My mother went to change her phone plan and ended up having to change her phone. Unfortunately she…read morehad some issues with it but I can't say enough about the service given. Evan and josh were both very knowledgeable and helpful. They made a stressful situation for my mother much easier. Got her back on track and she left very pleased. Thank you!

Agree with the first review..... they do not know what they are saying. I am an older person and…read morenot into phones so I just wanted a simple talk and text. No internet. First of all, when they are with another customer and busy and you have been waiting for around 15 minutes, they dont have to wait on you but good customer service is to acknowledge the person waiting with a HELLO or ILL BE WITH YOU SOON. Forget it. They set me up with a phone that will simply talk and text. Well, I could talk and text but the texts coming in were all in symbols and not readable. When I returned, he said that the phone I have is not compatible with the smart phones for text. He said I would have to buy out the contract and there is another simple phone that would work. Now wait..... shouldnt he have sold me or informed me of this other phone at the beginning. He was not willing or offering to help me out. I was frustrated and said I would go check out AT&T. He told me there was a store right up the street...... and I went! No customer service or care. So..... good bye Verizon..... Hello AT&T

T-Mobile

T-Mobile

(1 review)

Went to purchase a phone to add to our plan and was there for 2 hours. The young lady Daysia was…read morevery helpful but ran into some issues. There were 3 other staff and 2 were not doing anything. Daysia asked her manager Sal Arnone for assistance and he was useless. She called Customer help line and the first person said she could not be helped she hung up and dialed again and the rep. was on the phone with her for an hour. All in all she ended up doing it on her tablet and was it was finally done. In the middle of all this Sal walked out never stopping to ask if she had solved the issue, how she was making out or anything. The other employees never offered, they were more interested in the NEW APPLE phone coming out.' Very "poor customer service" experience. Karen in Geneva NY

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Upstate PCS - mobilephones - Updated May 2026

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