We originally had contacted Rebecca to do all the florals for our upcoming wedding. Unfortunately, our venue had cancelled on us, and our new venue was in a different location that was further away from Foote Florals than the previous. Rebecca then agreed to meet halfway between our new venue and herself where we would pick up the florals on the day of the wedding, which would have been fine. Then between May and September (4 months), she emailed me out of the blue saying that she did not think it would be possible for her to meet us halfway any longer. I questioned and wondered why she had agreed many months ago to this agreement; she claimed it would be in our best interest to come pick up the florals 4 hours away from our venue the night before since she no longer was going to meet us halfway. I explained this would be nearly impossible with a rehearsal dinner and other obligations. She advised for me to talk to my fiancé about the situation and we hung up. A short 3 hours later, she emailed me again, telling me she was cancelling our contract and giving me my deposit back and it was for "our best interest". She did not even give me the dignity of a phone call to explain any of this, only an email. My fiancé decided to call her an hour after she cancelled to see what was going on since it was mostly happening over email and did not make much sense. Only a couple minutes in after my fiancé asking Rebecca a few questions, he was abruptly interrupted and she rudely explained that we must be too stressed out, have too much on our plates, and she was the one helping us even though we would had to find a new florist less than a year until the big day. She then said that she did not care that we were upset with her, she would not listen to any of our concerns, and then hung up the phone on my fiancé without any further conversation. I cannot believe anyone in the service industry would treat a client this way. I would never consider using Foote Florals for any event. read more
