Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

Verizon is awful. customer service is horrendous. They lie about pricing then bill you…read moreincorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon. Call me

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!

This place is the worst T-Mobile store in the area, perhaps in Oakland County! They have no stock,…read morethe store has no heat in the winter time (there are space heaters everywhere), management is nowhere to be found. Its run by teenagers, that have no clue what they are doing. During my time there, I did not see 1 customer walk in happy and leave happy. Everyone that came in upset due to the stores mistakes, left the store just as upset! As for my experience, not only did this store add lines to my account without telling and increase my bill by over $120, but they then processed to argue with me that I was in the wrong. They added 2 phones lines and an internet line, WHICH I NEVER ASKED FOR! I had to spend in total around 4 hours at this store this week, just to get my bill & services reverted back to original. I contacted corporate and they were able to provide me with credits due to the incompetency of the staff at this place. I will NEVER return back to this location nor recommend anyone do business at this establishment. Go to the location on Orchard Lake, save your money, and just make the drive that way.

We recently merged over to T-mobile and we were promised this "amazing" promotion for moving over…read morefrom Sprint. We all had recently updated/new phones so we weren't in need of any upgrades, however, they assured us if we got the newest model we would not be charged since we were merged over. We were told one price and then when our bill came it was significantly higher. We called and went to their location several times and nothing was resolved because our bill is still not was agreed on. Ashley was the one who set our account up and she still hasn't fixed this issue for us. I'm super upset with the act and false promises we were given. Please don't trust this location.

Walked in today (3/14/26)hoping for a fix for my phone issue. It was not charging. I had tried to…read moreclean out the connection, with no luck. I didn't get his name, but the gentleman working was able to clean it out. Sooooo grateful! I use my phone for work and desperately needed a fix. I hope never to need a repair again, but if I do I know where I will be going.

What a great experience each time I go! I have referred friends here as well. They do a great job,…read moreare friendly and quick! I barely had to wait today. You have to try this place when you need a new screen for your cell phone! Thanks guys for helping me out!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Terrible communication and took over 3 weeks for a phone to be shipped in. It also apparently…read morearrived and I was not told. I had to go through a call center 3 times in order to try and schedule an appointment. Once I did Nick said that it's impossible for him to transfer a phone so I have to reschedule for a day that someone else is in.

Sat in there for a half hour, next in line, after someone finished with a customer. He went into…read morethe back and I was told repeatedly "he'll be right back." Never did. People just waiting in the lobby not to be helped. Terrible service.

I have never found anyone as knowledgeable of accomidating as the store manager Jeff. He has made…read morethe consumer experience enjoyable, memorable, invaluable as I know he is working to meet my objectives and goals in mobile technology. He solves issues in a smooth way making my life less crazy! For this reason, I have followed him for the last 5 years from store to store as well as recommending him

They are complete creeps. Made one purchase there 11 years ago and they continue to call and spam…read morefrom an overseas call center to come buy a new product from them. Will never happen.