Dave and Riley were so helpful!!! Highly recommend coming to them (Arizona Ave and Ocotillo) if you…read morewant to get set up with Verizon!

I came in with my elderly mother who said she'd dropped her phone and "broken it." Jeremy was…read moregreat. He showed her that she'd only broken the case. When she continued to express dissatisfaction with that, he was so kind and professional and refused to take advantage of her and sell her a new phone though he easily could have. I will say the wait was kind of crazy, so make an appointment if you can. But really, I'm impressed with the staff at this Verizon.

Do not go here for internet! We set up the new Verizon tower. It appeared to be working but only…read morehad 1bar. As soon as cox internet was disconnected my entire house went down Including TV's, cameras, iPads, computers, WiFi and boosters. Phones were spotty, even though we have Verizon as a phone provider. Verizon troubleshooting on the phone could not figure it out. Needless to say, we returned the equipment and promptly hooked back up to cox internet. Our house came back to life immediately. Yes to Verizon phone service, no to internet.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

Josh W did a wonderful job ensuring that my emails were working in Thunderbird and even made sure…read moremy system was clean and safe to use. Thank you so much for your help.

My parent's computer was on the struggle bus, and my dad was this close to throwing it out the…read morewindow. Enter Chandler Computer Repair, they responded faster than their laptop has ever loaded anything. Not only did they troubleshoot the issue like pros, because they are, but they also helped them sort through a small army of potential new computers like a tech-savvy fairy godparent. They didn't try to sway them with their computers or confuse them with jargon. Instead, they made sure the computer they chose (from the store they chose), would actually keep up with their needs (and, hopefully, not start smoking when dad opens too many tabs) and provide the value they wanted. If you want honest help, fast service, and a little sanity during your tech crisis, these are your people.

I think our customer service associate was named Elijah. This was the fastest, most effective…read moreVerizon experience I've ever had. I couldn't believe it. The wait was minimal and our problem rectified in only a few minutes. (We needed to activate cellular on a new phone.) Yes, there was the obligatory attempt at upselling us but Verizon obviously makes them all do that. Elijah managed to be persistent while remaining friendly and non-aggressive.

They really deserve 1 star. Horrible service which is indicative of the ratings on yelp. I placed…read moremy order via customer service and said she be ready within 1-2 hours. I was in the area and stopped by after 90 mins. I waited til my turn and was told they didn't have the phone in stock. The initial representative at the store was nice , but she handed me over to an advisor, Michelle. Michelle didn't care and didn't want to help. All she said you can order it online. I'm already there so why can't she place the order for me. Been with Verizon for 19 years and have 8 phone lines. This location is horrible.

Shopping for new phones/plans can be a nightmare, BUT Halen and Ali made it as easy as possible…read more I've been with ATT for YEARS, many many years, so I stopped by there first to see what they "could do for me." The manager of that store acted like he could not care less. He couldn't give me a better plan, and, as far as new phones, he could give us $350 each on trade ins. I've also been unhappy with my Centurylink internet service just because . . . well, it's Centurylink. Is there ever anything good to say?! Years ago, T-Mobile was kind of the step-child of cell service, but everyone I talk to says it's great. So, we went there next intending just to look, but ended up buying. Halen (rock star - just as her name implies!) and Ali went over everything in detail, answered every question we had (we had a lot!), and we ended up with new phones, a great plan, AND internet service (which is working waaaay better than CL) for a great price. Oh, plus free Hulu, Netflix, and AppleTV. I'll be saving over $50 a month. I wish I'd switched a long time ago!

I visited the store on Tuesday, September 29th I wanted to see what my options were for lowering my…read morecost and getting a new phone. I've been with T-Mobile for as long as I can remember back when it was Sprint. The service in the store was lackluster the guy that helped me didn't really seem like he wanted to be there's. He kept snorting like he had a cold or something, and basically gave me kind of the brush off when I told him I could probably get a new phone and a cheaper monthly cost at Verizon. He just shrugged it off. I would stay clear of this location poor customer service. Don't really care about the customers.

We have had our Apple desktop at the location and after the first repair, it stopped working. The…read moreteam addressed the repair and had it fixed. It took quite a few follow ups but the manager addressed the issue and took care of the repair cost. We have had phones and iPads repaired here also with no issues. Would recommend taking any of your electronic needs to the team!

I bought my MAC laptop from this store last year and was so impressed that I persuaded my husband…read moreto purchase his MAC from them too. The fact that I am willing to drive a total of 60 miles to get there is just one indicator of their legitimacy. Their staff possesses expert knowledge in all things computers, and one can even view the world's first ever computer. I highly recommend giving this store a chance, and trust me - I did twice!

worst service ever the lady there just sits on her phone doesn't care to help i told her i needed a…read morereplacement phone she said she handled it and completed it. then lied and kept telling me she did, she had me going around town to different places with no explanation on what i needed to do or say. told me my phone would arrive in 24 hours its been almost a week! fire the whole team get a new one

The most unbelievable experience that needed two lengthy exchanges with Verizon customer service to…read moreunravel. We went to upgrade my wife's phone - thought it would be simple. By the end of the process, the sales rep added an additional line to our account - there is just us two - why we needed a third line I don't know and he didn't disclose it to us. Plus he told my wife a case came with the phone. When we came back something wasn't right but of course he didn't show us anything - didn't see the receipt until I checked my email later. He had added a $149.99 accessory pack without our knowledge. I wouldn't wish this on anyone. And I wouldn't trust this store regardless of what excuses they come up with. If zero stars were possible that's the rating.

Super good service. Very convenient to have the tech come to me. Easy to schedule and get my…read moreMacBook Air fixed without taking it anywhere. Highly recommend!!

Mobile Mac did an amazing job! They came to me, changed my screen on my iPhone in less than an hour…read moreat a great price and even helped me wipe the phone to give to my parents. These guys are true professionals and treat you with respect through the entire process. I would highly recommend everyone use Mobile Mac for all your apple needs. Thanks again Mobile Mac! Thanks again!

In 2024 I purchased the Samsung S24+ from this location and had a horrible experience. The guy who…read morehelped me whose name I don't know since he wasn't wearing a name tag but whose employee ID last 3 digits are (649) store # 8489 provided terrible service. I was upgrading from the S21, which I had loved for three years. Despite bringing my own accessories, he insisted on selling me phone cases, screen protectors, and a smartwatch, which I did not need. When I declined, he became extremely rude and had an attitude for the rest of the interaction. He retrieved the phone from the back and handed it to me in the box without switching out the SIM card or turning on the phone, which they normally do. He did not offer a bag or anything after I had just purchased a phone. I was very upset at this point. I had to ask him to switch the SIM card, and after he did, he just handed me the phone without offering any further assistance. I have never experienced such poor service. After about 10 minutes of trying to transfer my files on my own, I had to call over someone else to help me. I left the store feeling extremely angry and disappointed. The entire experience was ridiculous; I am paying money and expect to be treated better. We have been customers for over 15 years so this is not acceptable. I don't want to visit this location ever again, but since it is an actual T-Mobile store and not a third-party chain, I have no choice. The employees here need to do better!

Jason was amazing! I wanted to upgrade my iPhone 11 to the latest iPhone models, he took his time…read moreand went over all the different models with me and explained in detail the difference between each phone, etc. very kind, knowledgeable and professional. Thank you Jason!

Our WiFi was almost nonexistent....the signal was sparse and elusive at best. I'd pray for moments…read morewhen I could piggy back on the neighbors WiFi but hunkering down in my backyard with my IPad and blanket late at night caused some pretty serious suspicion from both my neighbors. We tried a number of methods to solve our networking issues. strategically placing TVs, games and screens in "HOT" locations. We purchased extenders and the Netgear batwing 8000X super modem that is so powerful it might cause mutations and be illegal in other countries. Soon The west side of the house was deemed the Black Hole of WiFi death. After some research we hired Data Doctors. THEY ARE Amazing. The fixed our WiFi added hot spots throughout the house and set up the kids network from the adults so that I can snack down their WiFi at a moments notice! No more waiting for things to load or download or print! I'm having to kick the neighbor kids off our WiFi now! No more black hole of death!

I hope I won't get anyone in trouble, but the reason for this great review is the advice I got over…read morethe phone. I can't remember who I talked to, but I told him what I was thinking about changing out my own failing SD hard drive on my laptop because Dell told me they no longer support the laptop. He told me Data Doctor prices, what else would go into it (e.g., getting Windows back on the computer), and that if I couldn't do it myself, Data Doctors was there for me. He didn't exactly tell me to go for it, but he definitely gave me the confidence to know I was on the right track. I was able to save myself 100s of dollars by doing it myself. So, if I ever CAN'T do it myself, I'm definitely going to Data Doctors because this experience really spoke to their integrity and the type of business they run. Thank you!!