I've been here multiple times and they are never overly crowded, and always well staffed…read more They don't get frustrated either if you just swing by to ask them a stupid question, which unfortunately is kind of my thing.

I visited this AT&T location to upgrade my phone. There was one woman and one gentleman working; I…read morebelieve the gentleman's name was Rowan. From the start, his demeanor was unwelcoming and rude, despite us being nothing but polite and respectful. He spoke to us dismissively, grabbed the phone abruptly, and made comments that felt unnecessarily harsh. At one point, he referred to my phone as "filthy" and criticized its cleanliness, which was inappropriate and uncomfortable. The overall interaction felt hostile and, frankly, came across as discriminatory in tone. We should have left, but this was the only location that had the device we needed. Throughout the visit, he aggressively pushed upgrades, which we clearly declined. Despite this, we later discovered that monthly upgrade charges had been added to our account without our authorization. Months later, we are still dealing with the fallout and trying to correct his mistakes. What should have been a simple phone upgrade has turned into an ongoing and exhausting issue involving repeated calls, corrections, and wasted time. Between the behavior in-store and the prolonged hassle of undoing changes we never approved, this experience has been extremely upsetting. It disrupted our entire family plan and has genuinely made us consider switching all of our lines away from AT&T. This was not a minor inconvenience--it has been a persistent problem caused by poor service and unauthorized account changes.

We were scammed by a rep named Kyle he made us think we were going to pay $285 for our phones and…read moretablet a month but received a consistent bill for $430 a month. And you are probably think yeah that happens on accident well it didn't. In order to make a sale he decided that he wasn't going to tell us if we wait 3 more months we could have been paying that price. Instead at the end of everything he was smiles and giggles while our new phones were syncing together and told oh hey your new phones have two numbers but its free well guess what in order to make the deal the new phones need to be on another number will a new service plan. I guess long story short we are still paying for the iphone 14s and the iphone 15s. And when i called in we found another issue the iphone 14s we already had never received the trade in value because they said they lost it. I now have to pay off $600 for phones that we have not owned in a while. Save your time and money and go to another phone store you will end up paying a car payment here for 3 phones

Nick was absolutely AMAZING to work with. He made trading my (half broken) iPhone 11 Pro for a 14…read morePro seamless. AT&T stores in general are not very helpful so I was pleasantly surprised with this location. I didn't lose any photos or anything like previous times because he was educated and told me exactly what to do. Sadly AT&T is very spotty in the area where I spend most of my time so I will likely be switching to Verizon, but I would highly recommend this store for trade ins/new phones.

Just picked up my new IPhone and they assisted me in setting it up. The manager was very helpfulread more

Louis fixed my equipment issue that I had visited 2 different stores and waited for 4 hours to get…read morehandled. he heard me and kept at it until it was corrected. he did not pass me off. thank you!

I went to upgrade my phone, which I had ordered online, and was greeted as soon as I walked in. I…read morewas helped promptly, and Cedric Brice assisted me with checking my account to make sure I received all the discounts available to me. He was knowledgeable, patient, and made the entire process quick and stress-free. I really appreciated the excellent customer service and would definitely recommend this location to anyone looking for a smooth and helpful upgrade experience.

I have lost all hope in this company! Back in June 2024 when my contract with AT&T expired, in an…read moreeffort to keep loyal customers, AT&T offered me 4 mobile lines for $80 (taxes and fees extra) with Autopay, plus $40 Internet Air package. I signed up for it. To my suprise, the first mobile bill arrived in July with a whopping $265 (not $80 plus taxes and fees) and the Internet Air was $67 (not $40 plus taxes and fees). Of course, I went to the store where I originally signed up to complain! The manager called the corporate, and a partial credit was given to offset some of the differences. Came to find out that the rep who helped me set up the new account accidentally split the 4 lines into 2 different accounts. As a result, it disqualified me for the promotion. They apologized for the mistake they made and corrected the problem, supposedly! Then August and September's statement both hit me with $265 each, and the Internet Air was still at $67. Needless to say, I was not happy! I came to the store again and spent hours waiting and talking with the rep like the 1st time. Two more partial credits were issued, and another case was opened for correction. Not to mention that I was still overcharged even after the given credits. Evidently, the promised fix in July on my first visit never happened! When the October bill showed up with the same $265 and $67 balance, I became furious. My anxiety was off the roof. The inconvenience, the stress, and the time consumed by this are beyond reasonable! I thought this company scammed me! I was just about to be done with ATT. Then the back office got involved. The loyal department got involved. Over 80 minutes was spent over the phone. Another promise! Another 7 to 10 business days bullshit. As of the time of this review writing, I just received the November statement with another $265, which led me to this review! Please advise me what I should do next? A multi-billion dollar company could not manage to fix a very minor mistake that they created. What a joke!

there was really great service. very friendly and helpful people at this location. highly recommendread more

Went to the store in Ahwatukee and was assisted by Jake. My old phone was a 6s, so it had been a…read morelong time since upgrading Jake got it and worked with me to make sure I understood all involved. He was respectful, patient, knowledgeable and not pushy. I got the new 17e and Jake was wonderful to work with.

I needed a new phone and was eligible for an upgrade based on my AT&T plan. Eddie was very helpful…read moreand took a lot of time making sure my data was transferred. This is my second time to this store, even though there are other AT&T stores closer to me, because of the excellent customer service.

I felt comfortable at first after 3 times back on the same day still trying to get the phones…read moreworking I gave them the benefit of the doubt and figured it was a weekend technically. Now they are Not paying off the existing phones as promised and Now being over charged by $100 and no customer services to help and the store just shrugged . AT&T does not care about customer service just phone lines.

Best Customer Service I have received in a long time!! Jordan was a phenomenal sales associate and…read moretruly made the trade in process with my phone move seamlessly!! If I could give 10 starts I definitely would!!!

My husband and I had a great experience at this AT&T off of Warner and Val Vista. I believe his…read morename was Jordan. We came in to purchase an iPhone and he was working with someone at the time. He made sure to let us know how long he would be with the family he was working with, so we walked around Target for maybe 20 minutes, came back and only waited an extra minute or 2 (we weren't in a rush). He talked us through everything, recommended things, and made sure we had all the information before I could ask a follow up question. He was kind, respectful, and knowledgeable

Absolutely going to BLAST an employee at this store for being rude and walking around with a big…read morechip on her shoulder. Her name is Sage, and when I asked her if she was the manager, she answered, "No...marketing specialist." ATT.... you would be wise to tell Sage your marketing specialist that she just gave your company and the Warner/Cooper store a bad name. She was rude to me, but more astonishing was her dismissive and rude attitude towards a fellow employee that I was working with. It was bad. Now of course Sage The Marketing Specialist may have been having a bad day but she really was in bad form and made that store look bad. However, special shout out to Sydney who was the employee I was directly working with. She's new and is in training and while she was treated poorly by Sage, she was able to overcome that and remain polite, friendly and professional. She just needs to go work somewhere that has management that treats employees with respect and NOT with a dismissive condescending attitude like Sage.

I appreciate the team helping me out here on the Warner/cooper location! They helped me out in any…read moreway they were able to and it made me happy. Thank you guys! To Alyssa, Val Lexus and Chance

I went into this AT&T store today and Alexa this is a young man who is so smart and he helped me…read more. backstory.. my iPhone broke. I am a 20 year AT&T customer AT&T sent me a new phone took back the old one and all of a sudden I couldn't make a call out a text or anything so I drove into the AT&T store on Stapley and baseline and this young man within 15 minutes, had my phone up and running he was brilliant. He needs a raise a promotion. The kid is smart. Thank you so much for helping me out. You are utterly brilliant and God bless you.

DON'T USE AT&T Customer Service is a Crap shoot! Calling to get assistance is a horrible…read moreexperience!! If you can get past the AI rep. Expect another hold! Then expect to be on phone with careless rude, stupid reps. 95% of the time! If you put in for a call back instead of being put on eternal you never get a return call! Account supervisor has never called back either! Extensive fees for this and that won't work with senior citizen respectfully!! Don't fall for free phone its a scam!

customer service Employee was sleeping in the back closed…read morethe store lazy working no communication

Rude staff was there for over 25 mins; no one even greeted me. There was four staff just sitting on…read morethe computers and adjusting signs. I ended up just leaving cause another guy that was there sitting before me said he was waiting over 20 min with no acknowledgment.