Be forewarned - placing an online order through Verizon for pick up at this or possibly any…read morelocation even if you have paid in advance means nothing! Apparently, the inventory/device can already be assigned to another account even if it shows available and you are able to purchase it. So then you will get to go to the store and wait in line and wait for them to unlock the safe to see if they have device only for them to tell you they do have the device but unfortunately, it was already assigned to another order so therefore you do not get to take the item home and now you get to call customer service and get them to ship you another device rather than doing the pick up which is the reason that you did the pick up in the first place. Horribly understaffed and absolutely ridiculous process from Verizon. Save your time and energy and go somewhere else.

mosy shady phone company I've ever come across i changed over to them and did a trade and they've…read morelied and they have tried to raise my bill 3 times and it hasn't even been my first bill yet

Abysmal. Have been trying to cancel three lines for over two months. Was sent to this store as it…read moreis a "corporate" store and can allegedly do things the reseller stores can't, and they have been completely indifferent. Shoulder shrugs, not interested in helping even a little.

Verizon is terrible and I have had my account for over 28 years. I upgraded from a 15 to a 16 pro,…read morethe reason for my upgrade was overheating. So I jumped from the frying pan into the fire. No only does my phone get hot but I have to wonder around my house to get good reception. I use my phone for work and work from home. So it difficult. I have had my phone for 7 months and have changed it out 5 times. Verizon has sent to this store to change out the phone and this location got me in touch with over the phone customer support, and Verizon said we can send you a 17 and use it because my wife had one upgrade so I did it to to get a phone that works. That phone never arrived and never signed for, but Verizon is not listening, and the phone shows delivered. And the story of crappy service continues and no results from calling Verizon. So this past Monday I finally got a tier 2 technician and thought my problems are solved, they promised me a new phone and signal extender and nothing. Another call to Verizon and talked with a young lady who helped me with a new phone, but the phone did not upload my information and was stuck. So I took it over to the Verizon could help, they would but at a cost, and I said to the lady that I was not happy and was describing all the issues I have had and you Shit to describe my frustration and they would not help me. Was I wrong to use shit as an expressive way to show my frustration, but completely condemned and service was not rendered. For some reason the phone started updating and working but away from my house. I am completely done with Verizon, there is no where a customer can go to get customer service and AI has made the experience more frustrating.

The workers are friendly, the person that helps us was a liar. Would it hurt to be honest with…read morepeople. I kept asking questions and got nothing but lies. I have never had this problem at any other store. Should have stuck with my gut when I felt something was wrong.

This store does not have qualified people to represent Verizon…read more Verizon used to have one of the best services. What they have now is not sale people they have Sales Prevention people. They lack personality, customer service and training.

First you need to know that they are not actually Verizon but rather an independent franchisee. The…read morestaff is not well trained. They don't know Verizon's promotions. One person will say one thing, another will say another. They will not provide any support if there is a problem with your device set up or your billing. They sold me a business plan with five lines under a promotion where new devices would be free. They said that the promotion will kick in after three months. Well it has been four month and I don't see any refunds reflected in my account for the excessive amounts they have been charging averaging $400+ per month for five lines with three new iPhones and two BYODs. Contacted Verizon twice. First time they created a ticket and I never heard back. Now I am on the phone with them and they are saying there is no promotion on my account, and to contact the location where I purchased the plan and the devices to inform Verizon about the promotions. This is a rip off. Worst customer service ever.

Great experience thanks to the extremely personable rep named Damion. He listened patiently to my…read more situation (combining both work a&t and personal verizon to verizon numbers) and worked diligently and thoroughly until it all happened. He is why I will be going back to that location for next upgrade.

I stopped by to buy two iPhones 17. As a 20+ year customer, I've always shopped here for any in…read moreperson transaction. The service was horrible. I walked in to an empty store and two customers sitting by the window. About 5-7 minutes later, a man walked in with tools like he was going to fix something, knocked on a side door, and two young guys walked out. There was nothing said. Not a greeting, we'll be right with you... nothing. The young black guy (didn't catch his badge to get his name) walked to a guy at the table. Okay, he was busy. Caleb.... Nothing said at all. It was like I was invisible. A couple walked in and he must've been helping them because he said something to them about devices. Whatever. I checked online for additional stores and that's when I realized that the store is no longer a Corp. Verizon store . The service was horrible so I left. Probably the worst Customer Service if that's what you would call it .

I stopped at Verizon to get some assistance with my iPhone 16 Max. I was greeted by Caleb. He…read moreassisted me and he solved my issues in a very professional manner. I appreciate his kindness, knowledge, and assistance. Go see Caleb if you are looking to purchase a new phone.

Christian was such a big help! He was patient and advocated for me to customer service when trying…read moreto mail in my trade in phone.

Great customer service from a friendly representative when my daughter's phone had technical issues…read more(i.e., dialing emergency services on its own and not turning back on even after charging). He greeted us as soon as we walked in and assisted us as soon as he finished up with his previous customer. Although they couldn't fix the phone in store, he helped us start the replacement process and my daughter received her replacement phone shortly thereafter.

We have been with this telecomm company since 360 communications. Every time they switched…read morecompanies the service got better. Until 5G. And bundled services. Thhey have not been reliable. Service interruptions constantly. My husband needs his phone for his job and has to get a burner phone just to get service. The home service has been unreliable as well. Constantly shutting down and having to reconnect. It is too much of a hassle. We are looking for more reliable services even if we have to go separate companies. It's sad to see a great company not Catching up with the new tech.

Where do I begin. Bob is the bomb. We needed new phones my husband and I. Of course we waited…read moretill last min. So we went a few hours before a trip to Disney and Bob was so amazing. He was patient, precise and did more than any other person has when I have bought a phone. He's a terrific person and you are making mistake if you don't go see him. He knows his stuff! Went above and beyond.

Caden was super helpful. Gave me his number in case I needed any additional help. Got a new iPhone…read more11 for my wife. Was in and out in about 30 minutes which is awesome. Will definitely come back in the future to this Verizon store.

I 100% recommend this particular location. Samaiya and Christian helped me out with an emergency…read morecharge on my phone

Josh did a great job for us. Walked us through all our options and found a better deal than we were…read moreable to get online! Did all the work to transfer us to new phones quickly and easily! Thank you Josh.

I stopped in to get their home internet, and it ended up being cheaper than what I'm already…read morepaying. I also picked up a privacy screen protector. Josh, the rep who helped me, handled everything from start to finish. He was patient, answered all my questions, and even took time to explain different phone options even though I didn't buy one. The whole visit was smooth, and everyone on staff was friendly and courteous. Great experience all around.

Wouldn't replace a broken cable for a modem they sold me a week ago for free. I set up my business…read moreaccount with them at this location but since I got the modem online, they won't replace the broken cable