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    Old Navy

    3.8 (5 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Old Navy

    Old Navy

    2.9
    (8 reviews)
    6.0 mi

    Extremely Disappointed - Never Received My Order and No Help from Customer Service…read more I've been a loyal Old Navy customer for years, but this experience has completely ruined my trust in the brand. I placed an order that included multiple items under one invoice. The order was split into different shipments, and one of the packages never arrived. I contacted Old Navy several times to report the missing item. After wasting a lot of time explaining the situation, they told me to dispute the charge with my credit card instead of helping me directly. I did exactly that, but after months of waiting, the dispute was closed based on a so-called "proof of delivery" that only said "LSR Front Door" - with no signature, no photo, no confirmation that it was actually delivered to me. That is not proof of delivery. To make things worse, I tried to reopen the dispute by sending a fax - the number didn't work. I mailed a letter and got no response. Then I got charged again! All of this over a product I NEVER RECEIVED. It's been incredibly frustrating. I've spent so much time chasing down something that should've been resolved immediately. If I had actually received my package, I wouldn't be fighting like this. I'm just asking for what's fair: a refund for something I paid for and didn't receive. Old Navy completely failed me as a customer. I expected better.

    Holly Springs finally has an Old Navy! The layout of this store is great. I like that they have…read moreprice scanners throughout the store to verify prices. This is a great addition to Holly Springs Towne Center.

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    Old Navy - menscloth - Updated August 2026

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