In February of 2022, I went to the AT&T store on Alcoa Rd in Benton with the intention of upgrading to an iPhone 13 and setting up an installment plan on that phone. The rep who sold me the device - instead of applying that installment plan to my existing number - added a third line to my account and applied the installment plan to that. He did not disclose that information. He then set me up on auto pay and paperless billing - making it unlikely that I would notice. My account was billed for an UNUSED third line for a year and a half before I noticed. Shame on me, right? After calling AT&T's helpline, I was instructed to contact the manager of the store that set up the account. So I contacted Aaron at the Benton store on June 16. He explained that he would need to speak with his Area Manager, but that she was out of town. He would follow up with her and she would be in touch with me. Since that time, I have received no call back and have called the Benton store many times, leaving at least 5 messages for Aaron. On one of those occasions, I spoke to Durrell. He assured me that he would look into my issue and call me back. He has not. I have now placed NINE calls to the store with 0 satisfaction. read more

Love the team at Alcoa Rd. I just purchased my 3rd phone here. Nick and Joseph are terrific! PROS: + Enough Staff. + Never had to wait more long. + CLEAN! Hand Sanitizers & Barriers everywhere! + Social Distance Markings honored + (Earlier in Pandemic they worked outside) + Very friendly. They like to "chat" with you. + Helpful. Got me the best deal within my budget & I saved $$$! CONS: Not many cons & NOT the fault of this store - Don't always have my color preference in stock - AT&T service sometimes drops my calls & meanwhile my work phone (other carrier) will work More Detail: I've been using AT&T for years, okay, decades! Sometimes I'm ready to switch (when I have service issues -especially around my neighborhood.) But just speaking about THIS location at Alcoa Rd -THEY ARE GREAT! They have worked to get me the best deal / options for my budget. I've come here to purchase a basic phone for my mother-in-law, one for my side-hustle, and today I finally got an upgrade for me! Nick and Joseph made sure I was completely satisfied. What made me write this review is watching how they treated their customers, despite sometimes having difficult people to deal with. I observed them helping an older couple that came in with problems paying a bill. They showed so much patience and took time with them -slowly showing them the steps. Most places would have turned them away. That's why I still go out-of-the-way to go to this location! Hope this was helpful! read more

When I moved to the area, I selected Verizon for our family's phone and internet needs. We could not find TV service, so against my advice, my husband contacted ATT and switched us over to their internet, phone and TV bundle. The salesman, Marcus Tarkington, promised to give us a decent price for our phones. He wouldn't answer many questions regarding service, billing and prices. My husband trusted this salesman because he said he was a combat veteran, too. I knew he was not, Anyway, he signed us up. I have yet to see any contract information, now I'm told he is just a contractor. They have taken out more than $943, although we were told it should be less than half that, and no one can stop it. It's insane!! read more

Love the convenient location and the staff is so knowledgeable, they go above and beyond to deliver great expectations. Jon helped me switch to a better TV service after listening to the concerns I mentioned while in there just for a SIM card question, let's me know they have the best intentions to deliver exceptional service the first time. read more

The most DISRESPECTFUL staff i have ever encountered. We brought a phone in to get a new SIM card and they applied the wrong number to it after we waited for an hour and a half, and then, when we came back, instead of fixing it, they told us we would have to wait ANOTHER hour and a half. When we explained that they had messed it up and needed to fix it, they told us we'd just have to deal. Ridiculous. read more

Wow...I would stay away from this place. I can't tell you how unknowledgeable the staff is here. I came in to buy a buy one get one promo for the Galaxy S7 and right away the person I spoke with told me that I could not. I showed her the promo on the website and was dismissed and told I was wrong. So I had to go home and go online to complete the purchase and pick up the phones at the location. Then I spoke with a salesperson who wasn't much help either. He changed my rate plan without my permission because he couldn't figure on how to change the phone number on the account. Also he sold me a screen protector that doesn't fit my phone. This is a corporate owned store so I expect knowledgeable people, but I would stay away from this store and visit the new one located by Bass Pro Shop. read more

My first visit to the store today was basically a disaster. I went in with an issue on my less than a year old iPhone XS MAX where it would pop up NO SIM sometimes multiple times a day and would cause me not to be able to connect to the network and drop calls. I was greeted by Shamar and she practically immediately told me that it was most likely an issue with the phone itself and blew off the idea thaT it may just be a bad SIM card. She offered to sell me a new SIM for $5 anyway. Considering I pay them $250+ a month I wasn't going to pay them anything else for a SIM card so I proceeded to walk out and go visit the Apple store which is approximately a 30 minute drive only for them to tell me there was nothing wrong with the phone and when I was asked if AT&T replaces the sim I told tHem no because they said I would have to pay for it the Apple store promptly GAVE me one and said I would need to go back to AT&T to have it activated. I then made my second trip 30 minutes back to the store and was hoping I could encounter the same person to give her a piece of my mind and let her know that another company had given me an AT&T SIM card. I was greeted my a different representative that went above and beyond and got it all taken care of at no charge even though she didn't end up using the sIm that Apple gave me. Kaye was awesome and I would stand in line and wait for her or one of the other reps before I would even acknowledge Shamar again. The other reps were just as accommodating as Kaye was as well, apologizing for the poor service I received my first trip causing me to waste 2 additional hours of time and gas when all I needed was a new sim card. read more

I bought an $80 Samsung phone here. Within first couple of weeks I had a recurring problem where when I would make a call the person on the other end couldn't hear me. I took it in and the first time the guy reset some things. Next day was still happening so I took it back. Manager said they would exchange but to avoid having to reinstall everything I opted to try a new sim card first. That didn't work so after a couple of days I was going to take it back. That morning, the screen cracked while the phone was in my pocket. When I took it back they said that since the screen was cracked they could no longer exchange it. I paid $80 for a phone that was a piece of crap and wouldn't work right and they wouldn't do anything about it. I will never by another Samsung and will never use AT&T. I went back to Verizon. read more

Very impressed with the help I got today and how professionally Ms. LaDiamond was. She answered any and all questions I had and explained everything that needed explaining. I travel alot and the customer service I got here is by far the best. Will be stopping by in the future if I need help read more

The staff working didn't even bother acknowledging us for the 15 minutes we were in there.

November 7, 2016. Wonderful customer service. In and out in 15 minutes, max. Marion was great. He had my product in-hand when I walked in. (I had a phone on hold). Overall, great experience with AT&T and Marion. read more

This store is great! Everyone is always helpful. I'm always helped very quickly. The store manager helped me the last time I was in with a billing issue and made sure I was taken care of before I left. read more