Stopped in because we were in the neighborhood and needed an upgrade and account adjustment. The store was a little busy but we were greeted cordially and asked to wait. We were serviced by Hassan, who was very professional, courteous and addressed all of our concerns. He was able to add lines of service that fit our needs and provide us with a phone upgrade and port from another carrier. We were very pleased with the service we received. read more

May I have your AT&Tention? You're being f***ed hard by your cellphone company. There, I said it. Located in Bay Ridge amongst all of the shops and awesomeness, this is a very busy and popular cell phone store which honestly is way overpriced like every other AT&T store. We've been thinking of switching to them and taking advantage of one of these free switch with incentive deals that they offer. So I was in here and I was asking a couple of questions because it's a long process deciding whether we want to do it and if so which company we want to switch to. So the bottom line is that once you get through all the small print and the hidden costs and the not-properly-spelled-out incidence of your rate going up after such-and-such amount of time, you're really going to be paying roughly the same amount as Verizon, as Sprint, or matter who you go with. Unless you choose MetroPCS or Cricket. (((crickets))) read more

AT&T Store - Where's the cellphone store att - Mobile Phones Near Me - Brooklyn, New York

Really cool and organized. The staff is helpful but they're also pleasant. They definitely have patience because I watched a lady complain about her phone and life for 20 minutes. She also came back twice. They were calm and collected and seemed to help her sufficiently. This store is huge, has a great selection and basically always has everything in stock. read more

AT&T Store - Mobile Phones Near Me - Brooklyn, New York

Last week's visit was the best experience I've had at this location. Steven was so helpful-- his patience and guidance alleviated my stress and resolved my issue. Instead of coming from a sales angle, he came from a place of service and that's so appreciated. read more

This store had horrible customer service. There were two associates in the store and you could tell they wanted to go home early, and were annoyed someone came in in the last half hour they were open. I said to the girl who greeted me in a huff, that I was having issues with my bill and couldn't get through to customer service, and if they could contact them for me in the store. She said, no we don't help with anything related to billing, you have to call them yourself we can't do anything for you here, just sales! I kindly explained to her I couldn't get through, and was told by a friend if I went into the store they would be able to help me. She said your friend told you wrong. I said well okay, she works for corporate but okay. Thanks for your non-help. Never going back to this AT&T location! You would expect in such a well known town the employees would be more polite. read more

This review is about my credit card scams! I was in the store at night of Feb 16, 2022 and purchased apple cloud backup monthly service for $2.99 with my credit card. A female customer service representative helped me without complaint... But strange things happened on Feb17,18, someone used the same credit card information purchased a lot of goods online multiple times! Normally I like to use Paypal service not credit card directly. After I carefully reviewed my activities in these days, it seems to me someone from the store steal my credit card information and did those purchases! read more

Bought an iPhone 4 for my wife today, Gentleman named John helped me and was very professional and fast. He knew that i knew what i wanted and did not go through the whole salesman pitch or try to haggle me. Asked about the extended warranty and when i said no he knew not to keep going on with it. Great variety of phones at this store, shop with confidence. read more

AT&T Store - Mobile Phones Near Me - Brooklyn, New York

In or around the early 2000's, wireless companies became more commission based and less customer service based. Verizon Wireless, the old At&T, T-Mobile, Nextel and to some extent Cingular couldn't WAIT to take your money and offer you nonsensical extras with your plan. Voice Command? Really? You can't dial? What, are you that self important that the Dahli Lama is on line 2? Blue tooth headsets with the flashing blue light? Now that you're hands are free, why don't you fondle your balls, dude? The flashing blue tooth light should say "I'm an asshole. I'm an asshole. I'm an asshole". Because of this learned history of mine, I walked into this At&t branch 2 days ago, and expected to be sold every last thing under the sun. Below is my five point review: Food Quality: N/A Staff Service: 5.0 out of 5.0 Timeliness: 5.0 out of 5.0 Atmosphere: 4.0 out of 5.0 Cleanliness: 4.0 out of 5.0 Affordability: 3.5 out of 5.0 ISSUES====the atmosphere at At&t is now that where you are sold at round circle table, as opposed to behind a counter. This offers a more conducive selling environment, but also puts other customers in your business. I personally don't care, but I did want to say something about it. It's more homely on At&t's part. It offers a more conducive selling environment, one where it's more face to face, but you are in and around other potential buyers, and everyone can hear your conversation, including (sometimes annoying) other salespeople who can't mind their own business. MY OVERALL FINAL OPINION====The atmosphere gets one star. The cleanliness of the store gets another star. Timeliness with my particular issue gets 1 star. It was handled professionally and quickly. If you want to take care of an existing issue, upgrade a phone or get a problem solved, this AT&T store will help you. If you want to sign up for a new plan, they may push the world on you, and laugh their way to their commission check. Not the salesperson's fault. All AT&T's fault. Nothing you can do about it as a customer except politely decline. 4 stars. Nice work on training your employees to problem solve, AT&T, but the round circle tables need to go in my opinion. read more

Costumer service ? I even dont know if they know the meaning of these words !!!! One of the worst costumer service experience I have ever had. Sales people don't have any idea what the hell they are doing!! read more

I've visited this AT&T store countless times to make purchases and pay my bills, and each time, the customer service has been relatively great; not above par or standards, but well enough to make an impact. The workers always greet you with a smile in a professional manner, ask if they can be of assistance, and introduce you to whomever is to be of service to you. What more could you want from a store that sells mobile devices? These people are here to help you pick out a phone and a plan to go along with it, not shower you in love, roses, chocolates, and Shiatsu massages. read more

I have been a customer of this store for many years and have never had any complaints. I went today and was very happy with the service. The sales rep AJ was very accommodating and patient. What impressed me more is that he was very knowledgable and really took the time to explain everything to us. He had great customer service skills! read more

I went into this AT&T store to see if by any chance my account had an upgrade. I was greeted by one of the agents and he started looking into my account. Now, my particular line didn't have an upgrade, but this gentleman mentioned that I could take the upgrade from another line. At this time I had an AT&T Next contract so I asked what would happen to my existing contract. He said "not to worry because the new contract would immediately dismiss the current one." It sounded shady at first but I went ahead and upgraded my phone. I find out a month later that not only did this agent lie to me to get me to upgrade, but now I'm paying for two at&t next contracts. Went back to the store to get them to take responsibility for their lack of customer service, they said they couldn't do anything. I'm disappointed at the lack of care and understanding from this at&t store. If you guys want a problem solved or to get a new phone, just be careful as to what they tell you. They could be potentially getting you into a worse deal. read more

these are scammers never use this company i bought iphone 13 promax from them the seller is an egyptian bastard named amal that i can unlock it in a month and that the tariff fee is 75 dollars and the first month is free, after 2 months it turned out that the fee is 115 dollars a month and there is no first free month, I came to pay 75 dollars, but in the end I had to pay 230, never trust the Egyptians and this garbage company read more

Piece of shit place! The guy told me the camera quality of a phone was no different from my previous phone and I got the phone. I put all my things on the phone and the camera quality was fuzzy and unclear. I hate this place. They were very unhelpful. read more

We had been looking to change my phone service because we were not happy. We went into AT&T this past weekend attempting to find what we were looking for based on the promotions they have been advertising. We left without phones and with frustration. We were hard sold by a man who said he was a manager who decided to help us because we were stuck waiting. He was rude from the start and it only got worse as snide comments about our phones.. our jobs and our credit continued. Be careful in this store and A T & T. Big old bait and switch!! They lie and attempt to confuse you out of hundreds of dollars for set up. Double talk and aggressive sales tactics too. I feel sorry for the women who work here as this manager was obviously misogynistic as well. I was treated as an invisible being and insulted. Not good. Obviously we will not be customers. read more

Terrible service, waited 30 mins for them to help me and they just took forever to help customers. People were coming in waiting then leaving. Worst customer service ever read more

As a long time AT&T customer, I have stopped in many locations for questions, quick charges, learn about new devices. And I have upgraded in-store as well. I did my most recent upgrades here, and was really impressed by the professionalism of the person I worked with, Eugene. I have since recommended several people to him, all of whom were equally appreciative of the level of service he offers. read more

DO NOT GO TO THIS STORE! You have been warned. This store works on commission and will lie to your face to get you to sign contracts. We came in here to trade in our old phones for new ones and were told they were having a promotion that if you trade in your phone and add an additional line to each for $20/phone/month that we could get $700 off the new phone. Obviously we thought this was a great offer until I got my bill for over $400! When I called AT&T support I was informed that the promotion was just for my trade in phone and the additional lines were not needed. I'm infuriated that these scumbags are allowed to work like this. I've filed a complaint with the higher ups of the company and am hoping I can get back the full amount these scumbags have charged me. I recommend you call AT&T directly first to get promotion details before going to any store as they are all commission based. read more

Terrible customer service. The employees had a complaint session about the management and store employees while I was in the store. That is no way to behave and talk about your employer in front of customers. I will try almost any other ATT store before going back there. read more

Worse costumer service in this world, as soon as I walked in yesterday afternoon they looked like so pissed off , i wanted to change my payment method to a prepaid cash and they told me 3 times that I need it to call at&t and do it with them , I waited on the line for like more then 20 m and nobody answered me so then I went back in the store asking some help since my payment was due and I really need my phone , the guy literally told me that I need it to call them and pay in the machine that was there so I tried to use the machine , not being professional with stuff like that I asked some help and the guy laugh being like " how can you don't know how to use this " and he told me " you just need to put your phone number " and I did it but the machine was asking more so after a long day of work and 40 min inside with 2 employees telling me that " YOU NEED TO CALL AT&T" so now my service it's off I cannot call AT&T , I'm far from an AT&T store , and I really need to use my phone and I cannot even call a car service and I'm gonna need to walk for 10 av just because yesterday nobody could help me for more then a 1 . I'm so sorry for the craziness of this review but I'm not just disappointed, I'm shocked because other then saying " you need to call AT&T " and selling a phone why the stuff gets paid for ? Sitting in a chair even if I'm talking to them and I need help for the machine ? Or laugh on a costumer face ? read more

My S4 is starting to flake out on me so I decided to go back to the Bay Ridge store where I bought it, to get a new phone. The crew that worked there at the time were so good that I not only bought a new phone but also a new Note 8 as well. I was kinda disappointed when I entered the store and found that the friendly staff was gone, replaced by two guys and a woman. I was approached by one of the guys who took my name (no problem) and my cell # (?) and said that someone would be with me soon. After about 5 min. the second guy came over to me and asked for my drivers lic.(??) I told him that my contract ended in July and that my phone was acting up so that even though I didn't want to, I had to buy a phone. After 2 minuets of typing he tells me that a new phone would add $22.00 to my monthly bill. Really?? I never told him what phone I wanted, if I wanted to change plans or add anything. How about explaining the Next program? Just it's gonna be $22.00 more a month. I guess he saw that "Are you out of your freakin mind look on my face so he added, that's for a 32 gig Samsung S6. Did I say that I wanted another Samsung?? Anyway I told him that I didn't want to pay any more than I was currently paying at which point he said, then you have to pay for the phone in full (which phone did I say I wanted?) and that will costs $699.00. I have been with AT&T since it was Cingular in 04 and since I was a customer of the store I was expecting just a tad more from this location,doesn't anyone know how to sell a product anymore?? Needless to say I walked and will try to buy online. read more

This AT&T store is terrible on customer service AFTER you have made your purchase. I was the only customer in the store, and none of the 5 AT&T representatives would give me eye contact. When I asked one of the representatives for help, his response was, "Isn't someone else helping you"? These guys are useless! read more

Horrible customer service, absolutely terrible stay away. Im switching over from verizon because my bill was too expensive so i come to this at&t store and just from dealing with them i don't want to deal with at&t ever. I wanted the new iPhone 6s, I didn't feel like waiting 2 weeks for my phone to arrive i needed it on the spot i already submitted my credit app over the phone and got approved. When i walk into the store the lady wanted to submit the app a second time, i insisted i didn't want to run my credit a second time and that i was already approved she slams my id on the table and says no as if I'm not a paying customer the sales rep was a complete bitch stay away from these clowns. AT&T needs to get rid of all the employees in this store because just because of this store i will never open up an AT&T account in my life. read more

My Iphone 4S was on its last leg, so I stopped into the store on July 4th to upgrade to the 6. The entire staff was very professional and helpful. However, I would like to put one gentleman on blast for his outstanding customer service: Abdul . He had a very strong knack for professionalism, knowledge of the business, and kindness and courtesy to me as his customer. He understood that every customer that walks into his store carries with them a unique life situation, and he did what he could to turn a potentially awkward situation into a comfortable one. It is not necessary to disclose all the details on yelp, but let's just put it this way: I walked out of that store not only with a brand new beautiful Iphone 6, but with a feeling of acceptance and non-judgement from a complete stranger, yet a brilliant salesman. Thank you, Abdul. read more

I Went to AT&T store on 86th street because I had bought an iPhone there and I had gotten locked out of my iPhone, I was approached by A salesmen as I walked in n I told him I had locked out of my iPhone n I needed A recite for the phone so I can show someone at apple that I was the owner since I bought the phone at this store,I also told him that I was not a A customer of AT&T anymore (I had been A customer of AT&T since it was OMNI waaay back n I only left about 8 months ago because their prices were getting to high) He told me they just upgraded the system n he could not help me, He told me I had to call customer service n they could help me with A recite, So he did call for me and the woman on the other end sounded like she just started working there, every time I asked her why cant she do this n why cant she do that she told me Hold I have to ask my Supervisor... Suspicious, after about 40mins she told me since I am NOT A CUSTOMER anymore she cant give me A recite to show Apple so they can turn on my IPhone that I bought there n if I were still A customer there would be no problem...HOW DO YOU LIKE THAT SHIT !!! I WARN U STAY AWAY FROM AT&T !!! read more

I am fed up with AT&T and their customer service in general. I get different answers on the phone and in person. They did not look carefully at my bill and it was not until they reviewed my bill for the third time in the same week did the store employee happen to discover that AT&T was erroneously over charging me for the last 6 months! I have bounced back and forth between the store and their general on-phone customer service department trying to resolve this matter. (It was only the woman on the third phone contact who seemed to know what she was doing) When trying to lower my already expensive monthly bill, they conveniently forgot to tell me that insurance was available for a lower price than what I was paying. When describing a new upgrade plan they told me service charges were one price per phone and not till I added it up on paper in front of them did he mention that it's really a higher fee for the phones I upgrade. In the last two years in every contact with AT&T it seems like they are intentionally trying to deceive customers, withhold information about options (like purchasing phones from other sources) and tricking them into paying more. I am going to switch carriers! read more

where to even begin. there are a couple of people on staff who are actually genuinely helpful people so i dont mean to drag them down however the overall customer service at this location is some of the worst ive ever dealt with. they couldnt care less about anything i came to get their help with. even managers were not only not helpful but rude about it. i had an issue with a phone that was supposed to be in stock and them telling me one thing on the phone and another in person. i tried to address this concern with management and they just blew me off and told me to call. i explained that i did that already you told me to come in and another when i got here said what you said you had you hadn't received in over a week and i was lied to. then the manager said yeah that happens oh well and just walked away from me. more times than not ive been made to feel belittled and straight up disrespected at this place. i spoke to corporate as well about this who were also terrible about handling anything. one of the worst companies in general. they just dont care about their customers anymore. read more