I changed to Verizon two months ago from another vendor where I was paying $70.00 per month. I…read moreagreed to switch to Verizon for $105.00 per month. I only agreed because of the IPhone 19. My bill was $104.00 for one month and now it went to $126.00 per month. No one in the Verizon world can explain or rectify the situation. I urge everyone to stay away from Verizon. This is not the first time this has happened. Speaking to others, this is a common practice with these people. KEEP AWAY FROM VERIZON.

Went in there to upgrade my phone. Representative tells me we have none in stock (website says they…read moredo) when i tell him the website says they do he replies thats only for customers picking up preorders. Doesnt offer to help in any other way. Second time this year I went to this store and got treated like they didn't want to be bothered. I called the customer service dept and they did an amazing job.

Lin is a very kind and hardworking man. Would recommend anybody who has technical issues to go to…read morehis repair shop .

I contacted Bit Repair for keyboard cleaning - for $50 they removed every key and deep cleaned the…read moreentire keyboard. Shipping the keyboard to them, and overall communication, was a smooth, excellent process. 10/10 I would recommend this shop.

The worst company ever! Their internet goes on and off and when you call them they say they are…read morefixing their towers and internet sucks Most of the time, slow... honestly this company is a headache for me and my wife....

Stay away boost has changed it used to be really good but they got bought or merged about 2 months…read moreago and now I burn through data in just a few days when it used to last all month I paid extra for more hot spot and it used to last all month also but now it runs through your data and by the second week your data is gone and you can't use your hotspot even though you still have a bunch left I was told to turn off data to things I wasn't using but this had no effect still ran out of data with over half of the hotspot that I paid extra for still left but was unable to use Stay away they used to be good now they are terrible I bought my phone outright 2 or 3 years ago and when I went to switch carriers I was told my phone was locked and to call and they would unlock it I had to put in a request to unlock it and it took 3 days. Horrible customer service as I said stay away save your money and time and aggravation I went with metro and so far so good

Store manager was lying about a product, i.e. SyncUp Driver, pushed a customer to buy an…read moreunnecessary product, didn't reveal the App requirements for using the product and lied about a T-Mobile available promotion. Then refused to admit it when confronted with her own words. Demanded a customer wait for her to finish her lunch for 30 minutes, although the store doesn't have a sign in regards of lunch break.

The staff was really helpful, especially Cristal. When customer service couldn't activate my phone,…read moreCristal handled everything and the process was fast and smooth! Would highly recommend!

What a waste of time. I came here to simply pay my bill and after standing around for awhile-- the…read moreemployee decided to walk up to two guys who just walked in and let them know they needed to sign. At this point, I'm massively irritated as I stood there for ten minutes and he never said a word. I said there's nobody else waiting-- can I be taken care of? He tells me I need to sign in and now wait. This is ridiculous and I'll never waste my time coming back here!

My visit to Spectrum was to help a neighbor get their new mobile device as they had opted to go to…read moreSpectrum over their current provider. Since this space is new and I had a couple of questions of my own I decided to go along. This space used to be the Panera Bread and Radio Shack before that so its rather spacious. Social distancing is enforced and each of the staff stations has a plexiglass shield in front of them. There are a number of mobile phones to choose from but I will be sticking with Verizon since I didn't see any massive savings against what I am paying right now. Since they also deal with new cable accounts I tried to see if I could knock some bucks off my current monthly plan since its ridiculous but they could not oblige with this and suggested that I call customer care since they had more power to do that. I think I am leaning toward an Internet only process where I enjoy my streaming services and only use mobile but lets see what happens. Overall I found the staff that I spoke to friendly and willing to help. I've seen Yelps of otherwise but that was not my experience at all.

May I have your AT&Tention? You're being f***ed hard by your cellphone company. There, I said it…read more Located in Bay Ridge amongst all of the shops and awesomeness, this is a very busy and popular cell phone store which honestly is way overpriced like every other AT&T store. We've been thinking of switching to them and taking advantage of one of these free switch with incentive deals that they offer. So I was in here and I was asking a couple of questions because it's a long process deciding whether we want to do it and if so which company we want to switch to. So the bottom line is that once you get through all the small print and the hidden costs and the not-properly-spelled-out incidence of your rate going up after such-and-such amount of time, you're really going to be paying roughly the same amount as Verizon, as Sprint, or matter who you go with. Unless you choose MetroPCS or Cricket. (((crickets)))

Really cool and organized. The staff is helpful but they're also pleasant. They definitely have…read morepatience because I watched a lady complain about her phone and life for 20 minutes. She also came back twice. They were calm and collected and seemed to help her sufficiently. This store is huge, has a great selection and basically always has everything in stock.

So it's been quite a while since I've needed to pay a visit to the Smart Addiction shop and now…read morethey are in a different location than those first times that I needed their help. Recently I miscalculated my stride on some steps and came crashing down with my mobile in my hand and while I wasn't injured, my phones corner glass was smashed. I was mad for the most part since the phone is only five months old and didn't have insurance on it. Before you chide me about that, I should mention that I've never so much as scratched a phone screen in the 25 or so years of using these devices. End of streak. So anyway after being scolded by Verizon, I headed to the Smart Addiction store which is also known as "iFixit New York, Bay Ridge" location to assess the damage and the cost to repair. Sadly, the screen for this particular model was not in stock and would need to be ordered. I have a Google Pixel 9 Pro XL since I rather like a large phone based on all the web and social media stuff I do. The other downside would be the cost of $300 to replace and repair this broken screen. They said the Google phones are costly repairs so the part was ordered and I waited a few days. Once it was in the shop they took my device for a few hours and all was good as new. The staff is friendly but as technicians they are more interested in getting the job done efficiently for the customer. I told them the exact happening that got the breakage for them to be aware in case such actions lead to other issues. It's always best to be honest with the technicians. If you spill something on a laptop, let them know, if you drop your phone out a window, let them know etc. All in all I am glad that they are here and I hope that its a while before I have to come in there again since I don't like breaking things. Another good option at this location in Bay Ridge is that they have one of those Go Lockers so you can direct Amazon, FedEx and more to so you don't miss a delivery while you are at work. Thanks for the repair gang.

These guys are the best they fix my Apple Watch, which I thought was beyond repair and reasonably…read moreprice I recommend them highly

I love the care and help I receive every time I walk in to get my packages. Thank you all for the…read moregreat customer service you provide!

Everything these guys do is great. They're friendly,…read more efficient, reasonably priced, and overall, fantastic. Thank you for operating such a valuable place of business, Virginia Cantone

Nikita, if you're seeing this review on yelp thank you so much for helping me and my dad upgrade my…read morephone using the JUMP boost at T-mobile. I had an IPhone 13 Pro that was cracked for 2 years and recently got it repaired. Repairing the phone was required for the program and the IPhone 15 Pro I got today was a life changer. Thank you so much. My mother and sister will be coming back to get an IPhone 15 Pro.

Went to have Old pictures transferred to my new phone, one of the Employee named Anthony, took the…read moretime to help me with the phone, (an Hour) Kept trying, and got my pictures on the new phone! Thank you Anthony, Great job! Did a better job than the 18th Ave store.