They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

I filed a claim and they only fix one of the issues that were a result of the Phone being dropped…read moreand I was told to go file another claim. Terrible. Thanks for the response. I did show the vibration issue to the technician when I dropped off the phone, and he mentioned that he thought it could be related to the camera. I also followed up specifically to ask if the vibration issue had been taken care of. When I picked up the phone, unfortunately, the vibration issue was still not repaired. Both technicians made it sound like repairing or replacing the vibration motor may be a more involved repair. If that's the case, maybe the phone needs to be replaced, or the necessary part needs to be ordered. I'm happy to bring it back in. Just to clarify, the screen was never cracked on this phone. The phone was dropped, and it appears the impact dislodged or damaged multiple internal components. I'd just like to make sure all of the issues caused by the drop are addressed.

AB seems like a wonderful help BUT The plans they offered - $60.00 for 2 months then down to $25…read moreafter that was a scam. We were told that the price of the phone was a good deal because of the iphone17 coming out the next day. Not! We were told NO CONTRACT but now have to pay $60 a month for about 9 months. Also this month they tried adding a $12.00 insurance. I called Boost and they gave me a Fraud Dept number 866-537-0900

AB was the most fantastic employee and the customer service was superb. I was in and out in record…read moretime. Totally blown away by his professionalism, his knowledge and his positive attitude. Would recommend this store 100X times over.

My lap top was ready for the recycle bin. Then I found Russ,…read morenice guy, he fixed up my lap top same day, no problem. Now I have a guy , you need a computer guy. Make Russ the guy . Terry B.

I am typing this on my newly repaired laptop thanks to Cutting Edge's efficient and affordable…read moreservices. Thanks, Russ!

Jesus took great care of me. I messaged him on Yelp after an unsuccessful appointment at the Google…read moreStore for my Pixel 6a. I was using my laptop to find repair shops and making phone calls was not possible for me at the time and he responded fast. The corners of the steel frame on the Pixel were bent from previous drops and a new one is needed for the new glass to sit flush and properly. However, the Google Store was missing the steel outer frame which is necessary for the new glass to be installed and they said because this model is a few years old and they are not receiving new parts for it. Jesus knew I needed a phone right away so I could get back to my job and my funds were super low and I couldn't afford to spend $400-$500 on a new phone so he did his absolute best to work around the damaged frame issue for me. He managed to get the new glass in there but the bent frame caused several hair-line cracks across the bottom half of the screen but the phone worked again! It didn't really look to bad to be honest. He wanted to make it right for me said he will order another glass and install because he had an idea of how to repair the frame for me and would do so at no extra charge and he would call me the new part arrived. He let me take the phone home to use in the meanwhile. I would absolutely recommend this place for cell phone repairs. Jesus is honest and very helpful.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

Amin helped us and was great! Came in to upgrade our phone, he walked us through it- helped us with…read moretransfer of the data and made sure we were aware of the promotions and all options. We had a bad experience at Oswego and Plainfield was great! This will be our go to ATT store from now on. Quick, pilot and so kind!! Got a great deal on our new phone. Cheap price. Thanks for the help...

Wow! What a horrible and useless visit to ATT. We needed to transfer information from an old…read morephone to new phone. There were two employees and one customer before us. The older employee was working with the existing customer. The other employee "checked us in" and did the same to the three customers after us. Then, he just stared at his phone while we all waited. Finally, after 30 minutes one of the other customers went to him to ask for help. He started to help her. She only needed to move a sim card from one phone to the other. Then I told him we too had a sim card and needed to transfer info. Only then did he tell us that we had to call a phone number to transfer the information and that they couldn't do it there. All he did was transfer my sim card from one phone to the other. Which he could have done when we walked in. Or I could have done it at home. Then, when I got in the car, I looked at AI, which walked me through the process while in my car, easily. How did the ATT employee not know this? There was no need for us to go into ATT at all. I've been a customer of ATT for 30 years. Maybe it's time to move to another carrier.

1 star. Terrible experience with employee Ameer Agel. It took him 3 hours to transfer 2 phones and…read moreset up home internet -- due to complete disorganization. He entered my daughter's account number incorrectly, and she has had NO SERVICE for 2 days. When I returned to fix it, he was rude, dismissive, made me cry, and kicked me out of the store. Still no resolution. On top of that, I was quoted $180/month and am now being charged $295. That's called false advertising. Avoid this location and this employee at all costs.

I had a very disappointing experience and would not recommend this company…read more I signed up for 5 lines after being clearly told by the sales representative, Destin, that my total monthly bill would be under $200 and that the lines would come with iPhones included. Based on that information, I agreed to move forward. However, once everything was set up, my actual bill came out to around $400 -- almost double what was promised. When I raised this issue, Destin repeatedly told me that he had reached out to the business department and that the necessary credits would be applied to fix the billing. I was asked to wait, and I trusted that it would be resolved. Now it has been more than two months, and nothing has been corrected. I am still being charged the higher amount and have had to keep following up without any real resolution. This situation feels very misleading. The information provided at the time of sale does not match what I am being billed, and the lack of follow-through is extremely frustrating. I strongly advise others to be careful and get everything in writing before committing. Based on my experience, I would not trust the promises made.

I have brought them cell phones my family members have brought them desk tops and we have always…read moregot great service.

Just an FYI - Hours Have changed - Closes at 6p, Not 7…read more Myself and a lady pulled up at 6p to get our phones repaired. Wah, Wah, Waaah - Out of Luck.

I bought an Moto G6 with 128 mgb, Bluetooth and extra earpiece for the Bluetooth. The extra…read moreearpiece wire connection broke and when I took them back. They wanted me to buy another Bluetooth, because they didn't have the replacement.

Horrible service! There is a local guy who roots phones for way better and WAY cheaper - plus he…read moreguarantees his work - unlike these fools. The reputable guy has an ad up on Craigslist, too - he's a certified Google Android Operating System Developer with a 0% fail rate. E Z On's fail rate with root jobs... ha! Don't even bother asking. I have an Evo Shift and I would never consider trusting them again. Total BS. Save your money. Take your phone to an authorized dealer, or search Craigslist for this reputable rooter - try this "EVO Android OS Full permission rooting." Good luck all.

I went to this T-Mobile and purchased 2 iPhones, 3 Watches, plus cases and screen protectors…read more (Spent a lot of money!) I was told that if the screen protectors cracked to just bring them in and they will replaced them. I believed this because many stores do this for customers. So when my screen protector cracked three weeks later I did as told and brought it back to the store. The Manager told me that I did not buy the "Protection Plan", that no one said was needed, so it was not covered! After I explained that no one said that I needed that coverage and that I just spent a lot of money there a few weeks ago he told me there is nothing he could do! That is a bunch of BS! His employee lied to be to get the sell and he couldn't even make it right! This was the first and last time I will buy anything from this store. My suggestion is Don't Buy, They Lie!

Michael was amazing! Great energy from the moment I walked in. Greeted right way. He had a positive…read moreattitude and it led to a positive experience. Customer service makes all the difference.