Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

Needed to update my iPhones to a newer model on a couple occasions. The people at this locawere…read morevery helpful and were personable and friendliness providing this service. As a older person, the services they provided was greatly appreciated

All the time was amazing there are so kind and so much energy to this place they are definitely a…read moreteam work. Ps my favorite is Laura Magana

We walked in and a lot of the employees were just standing around. There were very few customers in…read morethe store. Not one approached us. We had to ask for help. We have been long term customers. In the whole time we have been using Xfinity, Comcast and the other companies, before them, as providers, I have never seen such neglect of customers. But, let's get to the good. I had tried for two days and one night to get my husband's data transferred to his new phone. It just wasn't happening. So off we went to Xfinity, in Richfield, to get the task done. The first guy couldn't get it done. A second guy couldn't either. Then, Abhay Kunar was asked if he might know what to do. He had an idea. Maybe the other guys hadn't used a certain app. It turned out they hadn't. But they weren't there. They were mulling about hanging out with their buddies. Abhay used it, and what do you know. It worked. So, after buying a new phone for myself, which the first guy helped me with, we headed home thinking all was ok. Wrong. But I'll get back to this. Abhay transferred my data to my new phone and helped me get my account set up in a very short time. Now, back to what I was saying. When we were leaving. My husband got a call. His old phone was in a box ready to be shipped. The ringing was coming from the inside of that box. Not his new phone. (Remember this.) Now we had another dilemma. Neither his phone, nor mine, would make calls. So, once again, I'm working on getting it to do it's job. Another sleepless night. No matter what I did, his phone would not make calls. There wasn't any connection. Mine started working as soon as I got home. Finally, I decided, in the early morning hours, to unbox my husband's old phone and switch out the Sim cards. Walla! His new phone connected immediately. If we had sent his old phone off, we would have had to go back to Xfinity to get that straightened out. My husband had been livid when he discovered he couldn't use his new phone. It took me, without any training, to figure out that all they had to do was to switch the Sim cards, from the old to the new. This wouldn't be such a big deal, but my husband mentioned, numerous times, that I had changed out the Sim cards. If the first two guys had been paying any attention, instead of palling around, that should have been done in the first place. My review is more about Abhay, for him to be commended because he did his job right. He was very kind to me. He gave me his card so, if I needed anything else, to contact him. He even wrote his personal number and that he doesn't work Thursdays or Sundays, on it. Thanks Abhay. You other guys need to pay more attention to your customers. That is what you are there for. I mean, I liked the camaraderie, but come on, customers come first. You need to do better. One more thing. In my opinion, Xfinity doesn't need that many employees in one store. I mean there was a bunch.

Closed my Xfinity account, switching to AT&T fiber. Asked for final bill amount. Confirmed that…read morethere would be no additional bills and that we were paid in full. A few weeks later, they sent me another bill for $144. Called them up. They refused to honor what they told me before and insisted I pay the additional $144. If you are closing your account with them, RECORD THE CALL. Ask for them to send you a recap in writing while they're still on the call. Double check that the email says what it's supposed to. Xfinicky? There's a reason you're losing customers in droves. The answer isn't to put thumb screws to existing customers. Liars and thieves. Never again.

Terrible customer service. One guy was waiting on a couple, that was fine. Another guy came out…read morefrom the back said i"ll be right with you and never came back out again. Waited 30 minutes and walked out the door. I knew exactly what I wanted and they missed a sale. They do not deserve business.

These guys conned me into their business contract by offering super cheap business internet. If…read moreyou are in prior lake, the internet is absolutely awful & slow, bumping up to 100MPBS was no better and extremely expensive. The aftermath of cancelling the internet and returning the box was a nightmare, please don't let them sign you out of a consumer contract to a business contract. I also have 6 lines I have no use for now.

Our Sales Associate, Tim was amazing! I came in today with my 85 year old Father to upgrade his…read morevintage iphone, it was a longer process due to the transferring but Tim's patience and kindness is something I strive to have within myself. The manager I believe stopped by a few times to check in, he was great also. Thank you Gentlemen!

There with daughter and granddaughters to get a solution to granddaughter phone that would not hold…read morea charge. My daughter got a great deal as she pays for her phone and got a bill credit for her trade in and in the process ordered Pro Max 17 for herself. They are two weeks out for ordering and non in store. The joy of the day was Ray the salesperson who was very funny, informative and got her the best deal. He interacted with grandkids and really was focused on the whole process. Thank you for making our wait friendly and fun! TMobile was very busy but they made sure to greet us and get us a place in line for service. They have more seating in there now to make a wait comfortable. Great experience! Thank you Ray!

My wife and I went to upgrade our smartphones this week. The rep that helped us seemed distracted…read moreand routinely needed to be reminded of details. The phones were activated in-store, and so far the devices have worked according to specifications. HOWEVER, the phone numbers assigned to us were incorrect, with my wife receiving my number, and vice-versa. I have spent hours on the phone with AT&T customer support and technical support. The refrain seems to be the same each contact, the rep at THIS store COULD correct the issue, but because my wife was not present with me., nothing was done. Additionally, the PIN needed to access support was not set as the number we requested. And apparently there is no way to fix that, either. I use my phone for work, this isn't simply a minor inconvenience. Folks under fifty simply don't pick up if they don't recognize the number. Despite the fact that this is a major issue, the reps at the store did not make even a small gesture to show they had any empathy for my problem, let alone work to resolve a problem they created. I cannot recommend the Burnsville AT&T store to anyone. Go anywhere else.

This review is more a reflection of AT&T as a company rather than this specific location but…read moreconsidering I gave them 8 years of business they get the credit... The cell reception in my home was so bad that I had to purchase a microcell to run the signal through wifi. Instead of AT&T providing the service I paid for, I had to throw more money to fix their problem. Over the years I've talked to their sales staff a few times about getting a better deal on my service plan and upgrading the phone. Each time it felt like an upsell without any additional benefit or acknowledgment of being an 8+ years loyal customer. I finally came to my senses and switched to Verizon - now I have great reception at home, brand new iPhone, and a service plan half the price of what I was paying AT&T!

Garrett the Store Manager is the best AT&T rep I have ever worked with in my 20 years with them. He…read morewas able to solve a lot of issues and help me get my phone working again after lots of others couldn't.

I've had a terrible experience at this store and can't seem to get anyone at this store to take…read moreaccountability for their actions. I moved to AT&T in February from Verizon onto my husband's account. When I moved to AT&T, I turned in my iPhone for a credit towards a new phone. My husband upgraded his phone about a week later. He also turned in his old phone for a credit towards a new phone. AT&T is now saying we did not turn in our phones and is charging us $2000+ for the phones. I've been in the store several times with no action, asked to talk to the district manager 3 times, was told 3 times he would call me and I have yet to hear from him and customer service keeps telling me to go back to the store with the issue since it was them who didn't turn in the phones. I would like someone above the store manager to contact me instead of ignoring me. At this point, I believe AT&T stole our phones and the district manager is part of the scam. And I am stuck with the bill. I completely regret switching carriers and am planning on going back to Verizon as soon as this is cleared up. As a new customer, I am shocked at how poorly this company takes care of it's customers.

The manager of the store is the girl with glasses. She skip our turn and passed on to other people…read morewho barely registered. I saw the guy ask what was the time of wait and she said my name is next! And however she passed the guy !!!

Went there on a Sunday with hopes of getting some kind of answers or information regarding my…read morewife's lost phone. The young lady who greeted us did not provide us with good customer service at all. We received different answers than another T-mobile store that we were just at. With the attitude, the lack of knowledge and training, this was a horrible experience for us. We recently switched from Verizon with hopes of better customer service.