Fastest,efficient,supportive staff around…read more We needed a new phone and we were in and out around 20 minutes. The stuff is knowledgeable and we ended up increasing our plan, which only cost five dollars more than we get more hotspot and quicker upgrades! Overall, the experience was super smooth and I was very impressed on how easy everything was

Worst customer service of any retail business. Made an appointment to upgrade phone and arrived…read moreearly. There was one employee helping one customer, no other people in the store. The employee told us someone from the back would be out to help us. Stood there 10 minutes and decided this isn't worth it. Bye.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

My experience could not have been better. I came at opening time to get my iPhone battery replaced…read more I got taken care of immediately, and the job was completed within 45 minutes. The phone works fine now. There's a spacious waiting area with armchairs, free WiFi, and a space where kids can play. What more could we ask for?

This place is fantastic. I've checked with the other phone repair places in the area and this one…read moreis the most competitive price wise and they are super fast. Great service and Scott and Ryan are FANTASTIC!! Scott is super willing to explain any repairs needed and any repairs they recommend. Never put money into something that you don't know why. Scott is super helpful with this. I do have IT knowledge and all that they were recommending was right on track. It's so hard to find honest repair places it feels like. I have worked with these people for years and they are my go to. The inside of their store is clean and smells good. It is wheelchair accessible, has seating, TV, and drinks. They also sell computers and those are pretty well priced too and pretty new which come with a 90 day warranty. I have bought a (few) laptops from them and they are flawless. Older business laptops so they have the nicer features and faster performance with great build quality. All around great place and I highly recommend. Btw, something else I saw in a review about this place regarding them "paying for 5-Star reviews with store credit": They offer you 10 dollars of in store credit for accessories if you would leave a review based on how your experience was. That, at least for me, has been the experience every time. They don't ask for 5-Stars but rather reviews so they (and other people) can know how they are doing. Just thought I would address that because saying they are paying for 5-star reviews is false.

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

From the owner: Buy, Sell, Trade & Repair Smart Devices & Game Consoles…read more Sometimes all it takes is the right technician to make your device feel like new again. We specialize in professional repair services for smartphones, tablets, and gaming consoles including PlayStation and Xbox systems. Our services include: iPhone and Android repair PS5, Xbox, and gaming console repair HDMI port replacement Overheating and power issues No display or no signal repair Controller connectivity issues Software and system error fixes Screen replacement and glass repair, including curved-edge models Water damage repair Micro-soldering and motherboard repair Factory unlocking services Account removal assistance Battery replacement and charging port repair Diagnostic services for phones, tablets, and consoles We take pride in providing fast turnaround times, affordable pricing, and high-quality repairs performed by certified technicians. Whether your phone has a shattered screen or your PS5/Xbox is not turning on, our experienced technicians are here to help. Customer satisfaction is our priority, and we’re always happy to offer price matching whenever possible.

The claim it will only take 45 minutes to an hour to fix your phone. The reality is it's over a 2…read morehour wait and they take your phone somewhere else to be fixed so it's not even in the store if you wanna cancel the repair.

DO NOT GO HERE!!! Beware! They are scammers. My husband brought his iPhone to get his screen…read morerepaired, the phone still worked, powered on, everything worked.. he came back and the phone wasn't turning on even after they tried charging it for an hour! Next thing you know they are saying it's a faulty screen and they need to put a different one on so they do that once again the phone does not turn on Then they offer him a different phone .. he says no I want the phone that I brought to you guys that was working. All it has was a small crack in the screen. They argued with him, tried fixing it for three hours. He ended up having to call the police to get his phone back. These people are not professional professionals and they do not know what they are doing. Do not go here!

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

My wife and I went to upgrade our smartphones this week. The rep that helped us seemed distracted…read moreand routinely needed to be reminded of details. The phones were activated in-store, and so far the devices have worked according to specifications. HOWEVER, the phone numbers assigned to us were incorrect, with my wife receiving my number, and vice-versa. I have spent hours on the phone with AT&T customer support and technical support. The refrain seems to be the same each contact, the rep at THIS store COULD correct the issue, but because my wife was not present with me., nothing was done. Additionally, the PIN needed to access support was not set as the number we requested. And apparently there is no way to fix that, either. I use my phone for work, this isn't simply a minor inconvenience. Folks under fifty simply don't pick up if they don't recognize the number. Despite the fact that this is a major issue, the reps at the store did not make even a small gesture to show they had any empathy for my problem, let alone work to resolve a problem they created. I cannot recommend the Burnsville AT&T store to anyone. Go anywhere else.

This review is more a reflection of AT&T as a company rather than this specific location but…read moreconsidering I gave them 8 years of business they get the credit... The cell reception in my home was so bad that I had to purchase a microcell to run the signal through wifi. Instead of AT&T providing the service I paid for, I had to throw more money to fix their problem. Over the years I've talked to their sales staff a few times about getting a better deal on my service plan and upgrading the phone. Each time it felt like an upsell without any additional benefit or acknowledgment of being an 8+ years loyal customer. I finally came to my senses and switched to Verizon - now I have great reception at home, brand new iPhone, and a service plan half the price of what I was paying AT&T!