For a cell phone store, this place is INCREDIBLE!! I feel like they took notes of how Apple does…read moreretail, because it felt like the cell phone version of an Apple store. First of all when you walk in (if your not there to browse but need to work with an associate) there is someone dedicated to checking you in, and you get an estimate how how long your wait will be. I initially went there on a Friday around 5:30 pm. Got checked in right away and the store was busy with customers. I came back later that night to purchase an iPhone 6 (they were about the only place left that had them) and had to wait about 40 min (understandable, it was a Friday night at MOA). When I had to wait on my second visit there, I probably had about 3 people check in with me to give me an update on my wait time and how many people were ahead of me. Loved that, very good customer service. When I actually met with the associate (worked with Tracey) he was just awesome. Such a nice guy, very personable, was able to get me my new iPhone, sign the contracts, trade in my old iPhone, and make sure it was activated and ready to go in less than 20 min. As far as the store itself, it's HUGE and has a ton of products on display to play with. Like I said feels like a cell phone version of an Apple store (just not as minimalistic). Overall VERY impressed with this place. The sales people told us they are one of the largest Verizon stores in the country and as such have a huge inventory of very popular products. If you happen to be in MOA, even if you don't need to go to the Verizon store, just check it out anyway just for the experience.

Went to store because Total Wireless couldn't get my phone number working. I believe it was a…read moreVerizon glitch from the onset. Went to this store and hotshot salespeople said they could set me up with Verizon prepaid. They put a new sim card in and said I was good to go and charged 88.18 to begin service. Traveled 20 minutes home only to find no service. Went back to get explanation and they couldn't get going. They said I would receive a refund the next day. I didn't. Called and they said it would take several days. Never got refund never got service. People don't go there!

Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

From the owner: Buy, Sell, Trade & Repair Smart Devices & Game Consoles…read more Sometimes all it takes is the right technician to make your device feel like new again. We specialize in professional repair services for smartphones, tablets, and gaming consoles including PlayStation and Xbox systems. Our services include: iPhone and Android repair PS5, Xbox, and gaming console repair HDMI port replacement Overheating and power issues No display or no signal repair Controller connectivity issues Software and system error fixes Screen replacement and glass repair, including curved-edge models Water damage repair Micro-soldering and motherboard repair Factory unlocking services Account removal assistance Battery replacement and charging port repair Diagnostic services for phones, tablets, and consoles We take pride in providing fast turnaround times, affordable pricing, and high-quality repairs performed by certified technicians. Whether your phone has a shattered screen or your PS5/Xbox is not turning on, our experienced technicians are here to help. Customer satisfaction is our priority, and we’re always happy to offer price matching whenever possible.

Friendly staff, efficient and the service sells itself!!…read more We encountered an error on our bill. Initially, I attempted to contact customer service, but the experience was terrible . Consequently, I decided to visit a physical store. Upon explaining the issue, they took the necessary steps to resolve it. Although it took approximately 45 minutes, this was an expected delay. The most significant outcome was the resolution of the problem. Subsequently, I discovered that my internet service is bundled, and I am eligible for additional savings. Overall, I would go back to this store!

Prolonged wait, very difficult to get help in a timely manner. Hard to keep Verizon when phone…read morecustomer service is so poor and in person help is so time consuming. Verizon, in general, (not just this store) needs to prioritize customer service.

Worked with Joel upgrading a phone and getting the best home internet out there!! He was so easy to…read morework with and very professional!!

The black friday salesman was rude and inconsiderate. I came in with a technical issue, the store…read morewasn't busy and he told me to contact Samsung directly. I'll look at another service provider soon. I had been with Verizon for 30 years.

Ryann is amazing- they are worth their weight in gold! we switched 5 lines including a Bussiness…read moreline. This person is so patient and knowledgeable- thanks to the manager that let him follow through and get it to done. It was a huge lift I also called back when we had trouble getting the MASTERCARD rebate and was helped through the process. Thanks for the hand holding and all the help

Was lied to by the associate as the phone I got is aluminum not titanium. Also left the store…read morewithout a functioning phone as they could not get it set up properly had to go to another T-mobile where they actually knew what they were doing and got everything set up. In total I was at the Mall of America location for about four hours dealing with layers of incompetence.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

DO NOT GO HERE!!! Beware! They are scammers. My husband brought his iPhone to get his screen…read morerepaired, the phone still worked, powered on, everything worked.. he came back and the phone wasn't turning on even after they tried charging it for an hour! Next thing you know they are saying it's a faulty screen and they need to put a different one on so they do that once again the phone does not turn on Then they offer him a different phone .. he says no I want the phone that I brought to you guys that was working. All it has was a small crack in the screen. They argued with him, tried fixing it for three hours. He ended up having to call the police to get his phone back. These people are not professional professionals and they do not know what they are doing. Do not go here!

The claim it will only take 45 minutes to an hour to fix your phone. The reality is it's over a 2…read morehour wait and they take your phone somewhere else to be fixed so it's not even in the store if you wanna cancel the repair.

Every time I have an issue with my laptop I come in and get the help and support I need! Super easy…read moreto go online to the Genius Bar and set up a time to come in ! Super helpful staff and given I am in my 60's I am always a bit conscious about Tech! I know a bit ! But there is no gaslighting no making you feel awkward about the issues! Will be back ! Highly recommend the store !

I went there to explore getting a Smart Watch. Absolutely no help. Also, when I saw a watch that…read moreI might be interested in there were no signs on the product to help me research later on my own. Do not bother going to this store.