In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

Ron Mills, business account manager in the metro area, is an unscrupulous, slick talking man but…read morehis supervisor, Reid, (Ron Mills' supervisor said, "you signed a contract." I simply could not get the transfer code from Xfinity for my paid-off iPhone 13ProMax THAT DAY so Ron said, "let's just swap out a phone for you." And it was a standard iPhone 14, (much poorer camera features.) I put it on auto pay, and come to find out, I'm stuck with a three-year contract. Two years into it I still owe $1000. I am visually impaired, as I told them at the time - it was obvious. Ron said, "it's the best deal you can get," and his rude boss, Reid, finally getting back to me, belligerently kept saying "you signed a contract." He had no compassion for a mentally and physically impaired senior. If Ron Mills is working at this store that day you want to set up a business account, DON'T, find another location if you want to get a business account. Or better yet, another carrier, )Ron services several stores.)

We are in Minneapolis from out of town. I forgot my Fitbit charger, so we looked up the hours of…read morethe Verizon store in the MoA. Internet says they close at 9:00 PM. MoA website says 9:00 PM. We got to the store at 8:30 PM and the doors were locked. There was an employee helping someone else who looked up and tapped his watch as to say they were closed. We tried to explain we only needed a charger and he completely dismissed us as if we weren't even standing there. So unprofessional. Horrible customer service. I would give them a 0 if I could.

Bought a new cell phone with offer of a free watch I didn't ask for. (My dad used to tell me…read morenothings free and I'm beginning to agree with dad.) Taxed on the free watch, lol. When I left the store staff stated she was going to bring paperwork to me while I waited outside the store, got crowded inside. She came out but didn't bring the papers with her. Next day I called the store asking my paperwork emailed told no can do. I needed to go into any T-Mobile for the papers. I returned to MOA store where smart aleck Kevin gave me the run around, and zero papers. Today I returned everything to same store only to be told I have a restocking fee to pay. Because I wasn't told about the fee I refused. Staff with long face and then went to help other shoppers. Had to get up in there insist she finish helping me, as she gave me the speech about having to help these people blah blah blah I told the couple, "Be careful", and sat back down. Now her face was really hanging. But I received a full refund. Push back. Remember to get your paperwork and don't sign anything. If told of the restocking fee I wouldn't have bought the phone. I'm long time customer of T M never experienced anything like this before. Greed the drive of terrible service.

I have been a T-Mobile customer for about 17 years. This was the worst customer service ever by…read morethis company. In the Mall of America on the first floor, E156,. A very short, heavy set white young girl Approached me and was very rude. I was wearing a mask and a face shield, even though I have medical clearance that I did not need to wear anything I still did. She approached me and told me not to wear the face shield over my mask. I told her technically because of my medical clearance from the state of Minnesota with the governor's approval I did not need to wear anything but I was still wearing a face mask plus the shield. I was going in there to not only upgrade my phone but to buy an ear piece as well. Because she embarrassed me so much and was extremely rude I walked out of the store and I will never use you guys again. I went over to the Amazon store and they were OK with me wearing the extra protection plus my face mask. In fact they were overly nice to me I spent $250 to buy the beats earpieces. This is Amazon's gain and T-Mobiles lost due to your customer service ability lacking respect for the customers. Someone NEEDS to reach out to me about this!!!

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Fast easy quality battery replacement on my iPhone 7. excellent price and easy Venmo payment.read more

needed a phone plan asap and my man hooked me up . great customer service…read more..............................................................................

If I'm spending my money I have expectations. Just like the vendor or owner who is conducting…read morebusiness. Long as I can remember phones that are owned and used by the same company can allow sims cards to be interchangeable. I broke a phone and it didn't have insurance it was a cheap metroPCs phone. So I'm looking into buying another phone. When I go to this location all John "can" offer is a phone and a brand new service(additional phone line added to my account). Even though I already had a service active with no phone. I explained my needs as to attempt a transaction, and all Mr.John had time for was up selling and clearly denied services because I wouldn't go with his purposed offer. So you can go here to purchase anything you want as long as it's what's offered. Because if you don't comply you're probably going to have a handful of problems or access bills that are unnecessary. THIS STORE DOSENT HELP COMMUNITIES NEEDS. John is a PROFESSIONAL Scammer. Be careful.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

Helpful, knowledgeable service-very reasonable repairs while you wait. I was able to get a necklace…read morerepaired same day-they also have watches and gold chains for sale-good prices

We went to get service done on 12/21/2025 costumer service was awful to say the least. Fasila, if I…read moream getting the name right was who "helped us" giving us a terrible attitude right from the beginning. Once we picked our item up, August helped us which made our experience way better. If you are looking to get good service on a meaningful piece, do not bring it here, even as a first time customer, their attitude was so bad that I felt as if my item (which has been in my family for decades) was going to be disrespected and treated with the same lack of care as our initial interaction with Fasila was. You are better of going someplace else.

The Apple Store in Mall of America gets really packed. That becomes a problem if you are actually…read moretrying to get something serviced, which I would not recommend doing at this location. If you are just coming in to look at new devices or shop for things like cases or watch bands, it is a good spot for that. The store is clean and the service is decent, but the crowd makes it difficult to get anything serious done. On weekends it can feel like a nightmare, and even during the week it is still very busy. It works better as a place to browse than a place to rely on for help.

WORST experience imaginable at this location. I've been an Apple customer for 20+ years, having…read moreowned multiple iPod, mac books, ipads, iPhones etc. I've visited numerous Apple locations from CT, NY, MD, NC, OR, and now minneapolis. besides having uppity and condescending attitudes, their MO is sell, sell, sell you product. for even the simplistic fix on your Apple devices, their go to advice is "buy a new one" :(:( then, if you call Apple phone support they screen share with you and provide a fix in a few short minutes. this store would be excellent for a SNL skit! Dr. Jeff