Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

For a cell phone store, this place is INCREDIBLE!! I feel like they took notes of how Apple does…read moreretail, because it felt like the cell phone version of an Apple store. First of all when you walk in (if your not there to browse but need to work with an associate) there is someone dedicated to checking you in, and you get an estimate how how long your wait will be. I initially went there on a Friday around 5:30 pm. Got checked in right away and the store was busy with customers. I came back later that night to purchase an iPhone 6 (they were about the only place left that had them) and had to wait about 40 min (understandable, it was a Friday night at MOA). When I had to wait on my second visit there, I probably had about 3 people check in with me to give me an update on my wait time and how many people were ahead of me. Loved that, very good customer service. When I actually met with the associate (worked with Tracey) he was just awesome. Such a nice guy, very personable, was able to get me my new iPhone, sign the contracts, trade in my old iPhone, and make sure it was activated and ready to go in less than 20 min. As far as the store itself, it's HUGE and has a ton of products on display to play with. Like I said feels like a cell phone version of an Apple store (just not as minimalistic). Overall VERY impressed with this place. The sales people told us they are one of the largest Verizon stores in the country and as such have a huge inventory of very popular products. If you happen to be in MOA, even if you don't need to go to the Verizon store, just check it out anyway just for the experience.

Went to store because Total Wireless couldn't get my phone number working. I believe it was a…read moreVerizon glitch from the onset. Went to this store and hotshot salespeople said they could set me up with Verizon prepaid. They put a new sim card in and said I was good to go and charged 88.18 to begin service. Traveled 20 minutes home only to find no service. Went back to get explanation and they couldn't get going. They said I would receive a refund the next day. I didn't. Called and they said it would take several days. Never got refund never got service. People don't go there!

Ryann is amazing- they are worth their weight in gold! we switched 5 lines including a Bussiness…read moreline. This person is so patient and knowledgeable- thanks to the manager that let him follow through and get it to done. It was a huge lift I also called back when we had trouble getting the MASTERCARD rebate and was helped through the process. Thanks for the hand holding and all the help

Was lied to by the associate as the phone I got is aluminum not titanium. Also left the store…read morewithout a functioning phone as they could not get it set up properly had to go to another T-mobile where they actually knew what they were doing and got everything set up. In total I was at the Mall of America location for about four hours dealing with layers of incompetence.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Fast easy quality battery replacement on my iPhone 7. excellent price and easy Venmo payment.read more

needed a phone plan asap and my man hooked me up . great customer service…read more..............................................................................

If I'm spending my money I have expectations. Just like the vendor or owner who is conducting…read morebusiness. Long as I can remember phones that are owned and used by the same company can allow sims cards to be interchangeable. I broke a phone and it didn't have insurance it was a cheap metroPCs phone. So I'm looking into buying another phone. When I go to this location all John "can" offer is a phone and a brand new service(additional phone line added to my account). Even though I already had a service active with no phone. I explained my needs as to attempt a transaction, and all Mr.John had time for was up selling and clearly denied services because I wouldn't go with his purposed offer. So you can go here to purchase anything you want as long as it's what's offered. Because if you don't comply you're probably going to have a handful of problems or access bills that are unnecessary. THIS STORE DOSENT HELP COMMUNITIES NEEDS. John is a PROFESSIONAL Scammer. Be careful.

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

Great job. Very professional. Very friendly people. Highly recommend!…read moreI have used them on more than one occasion and they never dissapoint.

Wasn't greeted this Sunday when I walked in to get a necklace cleaned & polished like I usually do…read morehere at fixology I had a gentleman named Jacob disrespected my jewelry in the worst way not only did he try to charge me 40$ for the cleaning that I usually get for free but he seemed off like he wasn't there eyes low & dilated when I asked for a manager he told me he was the manager & couldn't get me further help do not spend your money here! Not worth the money

The Apple Store in Mall of America gets really packed. That becomes a problem if you are actually…read moretrying to get something serviced, which I would not recommend doing at this location. If you are just coming in to look at new devices or shop for things like cases or watch bands, it is a good spot for that. The store is clean and the service is decent, but the crowd makes it difficult to get anything serious done. On weekends it can feel like a nightmare, and even during the week it is still very busy. It works better as a place to browse than a place to rely on for help.

I went there to explore getting a Smart Watch. Absolutely no help. Also, when I saw a watch that…read moreI might be interested in there were no signs on the product to help me research later on my own. Do not bother going to this store.