Staff is useless. They are always out in parking lot together chatting and the workers in the store are not helpful and seem put out to assist. This used to be the go to AT&T location in town. Never will go again. Last two visits horrible. read more

I visited the Bloomington AT&T today and was greeted by Allana the Manager. After waiting for 20 minutes at a table I asked her for help transferring info from my old phone to my new phone. Allana went to a different desk and returned with a two page instruction sheet on how to do the transfer . After 30 additional minutes and 5 other customers being helped in front of me I asked another employee to find Allana because I had questions mid-transfer of my phone information. I was told Allana left for the day. No emergency....her shift was done so she left. Never told another employee about me sitting at the table asking for help transferring data. Eventually a second employee answered some of my questions (he did this while continuing to help his current customer) but several of my questions never got answered due to the circumstances. Allana should be relieved of her Manager duties and pay. Maybe even fired. She obviously does not take the manager responsibilities seriously. And is a terrible role model for other employees. read more

We were an AT&T family for over 20 years, but finally had to leave. Store staff and management were not honest with us. Be careful when dealing with store employees and in general. Waiving activation fees is actually not possible. Staff told me all I needed to do was return to the store "after 2 weeks" to get them waived. When I returned to the store, staff told me they actually couldn't do it in the store and that waiving the fees needed to be done in the app. It turned out fees could actually not be waived in the app.. I was then told I need to call customer service, who then told me they do not waive activation fees under any circumstances. I later discovered a new line and unnecessary mini iPhone will increase the bill, also contrary to what I was told. This was a phone and line I explicitly stated I did not need or want, but was assured I needed in order for my bill to be lowered. AT&T customer service later told me over the phone store staff had misled me about what the carrier can provide and do. My bill increased from $406 to $571 in one months. Over time, my bill would increase dramatically,, according to customer service. The whole scenario was not a pleasant experience. I literally spent hours on the phone with lots of people trying to resolve this. So after *20+ years* with AT&T and never missing a payment or making a late payment, I signed up my family for T Mobile. Hopefully I will be with them for 25 years...like I was before with AT&T. T mobile staff were shocked at how AT&T store staff and customer service dealt with the issue, and speculated that AT&T employees at this store are likely encouraged to lie to customers and push additional, but often unnecessary, lines and products. My new T mobile bill is $207 a month, plus brand new phones for all of us. And they're paying off my new iPhone 13 from the AT&T store. I wouldn't have minded paying more to stay with AT&T, even $400/month, but just couldn't do it after this experience. I am disappointed with this store and AT&T as a company, particularly as a [former] 20+ year customer. read more

Brittany went above and beyond to help me with a problem the store down the street caused. She was caring, knowledgeable and patient.

They have one rep that is competent but only works select days. AT&T online help is spotty as well.

Had an issue that ultimately was caused by ATT.com and not the store but the store manager Jason was so kind and helpful. Very professional guy and has a great team.. always had good experiences at the store. read more

I walked in at 11:00 nobody acknowledged that I was there. I saw 3 employees with other customers. I finally went up to an employee after 20 mins to see if there was a number or a place to put my name since more customers were coming in. Finally an employee started asking other customers their name so they can start a list. At 11:33 they called are name. A 30 min wait. I get they were busy but they could at least acknowledge the customers and that they will get to us soon. Since that is the only ATT corporate store in town I have no choice but to go there. read more

I went to this store to switch my phone lines from verizon, First day was all bad news and I was told they don't have the phone I wanted, Next day I went and guess what, similar experience, They told me to call a number and come back. I was not too happy about the whole thing. Finally I went again for the last time and I was about to give up on ATT and switch back to verizon, Salesman came to me and asked, "How can I help?" and after that its just smile on my face, 1 after the other he answered every single question I had, He cleared everything that was pending and properly managed everything, He was very polite and friendly. My whole experience with AT&T took a 360 degrees shift and I left happy I got my 2 lines transferred with the phone and plan I wanted, my discounts added, all my setup finished and ready to go. AT&T store guys, if you are reading this, Please give a nice "pat on the back" to Jesse. I am quite happy with the overall experience now and Good Job people!!! read more

I first came in with an AT&T issued coupon we got when we purchased the phone. The employee, Dale, soon realized that the coupon was not accepted in store. It did say that it was valid on online purchases. So I left to go order online. I mean, they do have internet so she could have assisted me, or tell me to use my phone right there but anyway. I went shopping online a couple days later and soon enough I was completing the order with my coupon. Total $0.00. I could get it delivered or I could pick-up within 2 hours at the closest location: this store. I received my confirmation email and headed to the store. That's when all hell broke loose. They told me that the coupon was not accepted at the store. I know that. That's why I went online. I argued with 2 employees, Greg and Dale (again) and with another guy standing there who turned out to be the manager. After explaining to them that their own company's website had accepted my coupon and that the transaction was completed online and that their admin issues where not my problem, I nearly walked out of the store. That's when I mentioned something about a Yelp review. Greg laughed in my face, but that's when Scott, the manager, started trying to see what the website was doing. Eventually, after getting the exact same result I did, Joann, who appeared to be in charge of online orders, showed up and said that the order had gone through. After some more issues with their coupon, they eventually overrode the price of the accessory and I got my order. Honestly, there are lessons here to learn: First, respect your customers. Second, streamline your operation between online and physical store. This is not that complicated. But thanks to Joann. She should run this shop. Maybe she should run AT&T. read more

They don't even deserve a star the customer service is ridiculous they don't even speak when you come in the store. One of the associated threw my ID on the counter when I handed it to him in his hand. They need more polite and speedy associates in this location been sitting in here for over an hour and no one still haven't acknowledged me yet. read more

Absolutely TERRIBLE customer service. I had an appointment and I still wasted half my day there. I waited and waited while they took three or four walk ins ahead of me. When I asked about this, they said that they do tech service before sales. I have no idea why. I call bs. read more

The local AT&T store is terrible. They're not even listed in the phonebook. They don't want you to call them. Isn't it ironic that the store that sells you the phone doesn't want you to call them? I'm not a very techy person and they treat me like I'm stupid in there. My AT&T phone service is terrible with lousy reception, many dropped calls and just poor coverage. I constantly get voicemails with no missed calls. The reception is so poor the call doesn't go through but the voicemail does. Now they want to assign a pin number to even speak to me in the store. Right now I'm shopping for a new phone carrier, it won't be AT&T. read more