Keith was very knowledgeable and helpful in fixing the charging port on my Samsung phone. First he…read moretried cleaning it with some success but when that failed he ordered a new part, got it in one day and installed the same day. GREAT SERVICE!. Highly recommend.

Waited over two months for a repair after we were told it would've been a couple weeks Due to…read moreschool which was completely understandable. When called they were extremely rude and pretty much told we have to wait longer than before because they only have ONE person that can do so.

Staff is useless. They are always out in parking lot together chatting and the workers in the…read morestore are not helpful and seem put out to assist. This used to be the go to AT&T location in town. Never will go again. Last two visits horrible.

I visited the Bloomington AT&T today and was greeted by Allana the Manager. After waiting for 20…read moreminutes at a table I asked her for help transferring info from my old phone to my new phone. Allana went to a different desk and returned with a two page instruction sheet on how to do the transfer . After 30 additional minutes and 5 other customers being helped in front of me I asked another employee to find Allana because I had questions mid-transfer of my phone information. I was told Allana left for the day. No emergency....her shift was done so she left. Never told another employee about me sitting at the table asking for help transferring data. Eventually a second employee answered some of my questions (he did this while continuing to help his current customer) but several of my questions never got answered due to the circumstances. Allana should be relieved of her Manager duties and pay. Maybe even fired. She obviously does not take the manager responsibilities seriously. And is a terrible role model for other employees.

Wow. So kind, quick, and helpful. Needed new screen and battery. Got discount because I was getting…read moreboth, by far beating any other price in Blo-No. Added perk: the newly installed screen protector was perfectly applied. No bubbles, or lifting and precisely aligned. Though I hope to never need their services again, if I do, I will definitely be back. Thanks, Ivertex!

These guys were amazing! I took a phone in that got ran over and the only thing in tack was the…read morephone cover. They were able to get all my contacts that were very much needed!!!!

First of all, I'm an old guy. My lap top, or center of my world, just decided to stop functioning…read more Took it in on a busy Saturday morning hoping it would not be terribly bad and was floored. The folks listened to my story, plugged it in, and brought it back to life. It was a simple thing however they took time to listen and evaluate without making me feel too much the fool. No charge and out the door. Great folks. Personal attention, kindness, and great domineer go a long way in who I deal with. I'll be back.

Wonderful service! Very appreciated! Very nice people, the owners! Thank you to them.read more

Stopped by the AT\&T store in Normal, IL to fix a legacy phone, expecting a hassle--and instead got…read more*Joseph*, who made the whole experience smooth, successful, and even fun. It took maybe 10 minutes total, and he handled everything with patience, good humor, and real know-how. Honestly, I walked out grinning. Bonus: it was a gorgeous 70-something-degree day after a week of oppressive heat, so the whole vibe felt like a reward. Shout-out to Joseph for turning a dreaded errand into a breezy win. If every tech fix went this well, I'd look forward to them. Thanks, AT&T crew!

I dont even know why u have a freaking store. When i buy a phone u tell us to go to best buy or…read morewalmart. I call to fix a voicemail issue that is a system problem and its 'go online' tried that for an hour before i could this winner of a business. They literally do absolutely nothing. Why have a store why have employees when nobody can do a damded thing. U have been useless for years. Must be nice to work there to get paid to just answer a phone n tell ppl to go to a different business...#1 rule in every business is never send someone to a different business. My dog could handle this better

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

This business is a scam. The owner Terry or owners husband has horrible customer service. I was…read morecalled an asshole for being upset with the service here. Absolutely unprofessional to go along with terrible work. It's crazy I should have checked here first. This Terry guy is unbelievably unprofessional and lies in literally every negative review. Don't go here - do yourself a favor. Dudes an asshole. Terry read your reviews here bud. Continue to treat your customers horribly and your business will suffer. I stand by everything I said - was lied to on multiple occasions and nothing was done to make my experience better. I paid $50 to be called an asshole by the "business owner" who worries more about lying on negative reviews than he does making things right. Again go to Best Buy and save yourselves the trouble of dealing with this man. The comment below is a great example of lying to try and cover the businesses ass after putting a customer through a horrible and honestly uncomfortable experience.

I needed to get help for my aging mom and Sarah and Mike at this Verizon store were IMMENSELY…read morehelpful on 6/28/2025. She needed a new phone, and a new number, AND I needed to be able to monitor her activity. These two spent over 3 1/2 HOURS with us making sure we got the best deal, and most hassle-free options. This was not an easy decision to have to make for my mom and me and they helped her maintain her dignity, answered all of our questions with the most patience, and were friendly and compassionate the entire time. Again: Sarah and Mike. HUGE thanks to you both!

Went into the store to ask a question regarding international calling. I couldn't find the answer…read moreon the Verizon website regarding the cost making calls from a country outside the USA to the USA. The individual only knew that Canada and Mexico were included in my plan. He did not know about other countries or know how to look it up. He told me to call their international team. ANOTHER CUSTOMER IN THE STORE ANSWERED MY QUESTION!!!!!!! What a pathetic low energy staff they have at that store.

Very nice guy! I have came back to him 3 times already! He meets you where it's convientant for you…read moreand within 30min you have your phone as if it was brand new. I have never had any issues with my phones after he fixes it either. He makes sure everything is working before you leave :) I will definitely keep coming back!

From the owner: We repair iPhones and iPads in the Bloomingon-Normal area…read more We specialize in repairing iPhones while you wait. Whether it's a cracked screen, power button failure, broken docking port, battery replacement or a non-working speaker we can repair it while you wait. Most repairs completed in 20-30 minutes.