Waited over two months for a repair after we were told it would've been a couple weeks Due to…read moreschool which was completely understandable. When called they were extremely rude and pretty much told we have to wait longer than before because they only have ONE person that can do so.

Fixed iPhone that wasn't charging. Easy and fast. Great experience. Great customer service.read more

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

Just literally picked my phone up from this this morning paid 131.96 for a new screen there is…read morelight coming out of the side of the screen I took it back in same day I picked it up mind you and they told me it was fine when we gave it to you obviously not cus I literally put my SIM card back in it seen the screen coming out of the case and brought it here......said nothing they can do unless I wanna pay more money and I should probably just buy a good case to cover the sides up this is literally crazy if u arnt going to fix my phone like I paid for I should get a refund n also was told the new screen I just paid for had a whole year warranty.....so why would I have to pay more money for you to fix what I just showed u was t right when I picked the phone up from being fixed only 4 hours ago..... Update The owner or I'm assuming owner's husband since the website says it's locally female owned did reach out but basically from his emails admitted to not doing what he usually does to repair the screen in the first place and took a shortcut because they didn't have what they usually get in stock also he gave me my phone back the same exact day that he put the new screen on and from what I've read online you're supposed to let a phone sit for 24 to 48 hours so the adhesive can set properly and again blamed a bench frame on something I did when I could see Mark's on the side of my phone that weren't there before I took it to him like they were having trouble getting the old screen out and been at themselves I requested a refund of at least the cost besides the screen since yes my screen is intact but coming up out of the phone with light coming out from all around the sides of it so therefore it's not properly functioning it's supposed to sit down in the phone I'm just not comfortable letting them touch my phone again there's no miscommunication when I went in there the first time no mention of making it right was ever discussed The only thing talked about was how I must have did something to it it was fine when they gave it to me and I would have to pay more money even though it included a warranty I was not contacting until after I posted a negative review I honestly wish I would have read the reviews before I went there

While the representatives at this store were helpful and saw to it that my issue was eventually…read moreresolved, the experience as a whole was beyond frustrating. I was overcharged since signing up with Verizon in July of 2025 because a promo I was promised was not "attaching" properly to my account. In total, I spent over 8 hours of my time either on the phone with customer service or in-person to get this resolved, speaking with multiple agents. Each time I spoke with someone different through the corporate line, they assured me it would be corrected and reflect in 2-3 months. It was not until I went into the local store and had a rep assist me on the phone with customer service until it eventually got resolved. 11 months and 8 hours of my personal time!!! I reached back out to verizon to see what they may be able to do for me to accommodate the hassle- and they said they could not issue a promo or any sort of compensation. Once our contract is up- we are leaving Verizon. Ridiculous experience. Again, I applaud the local store for helping come to resolution- but the company as a whole has a lot of work to do to treat their customers right.

I needed to get help for my aging mom and Sarah and Mike at this Verizon store were IMMENSELY…read morehelpful on 6/28/2025. She needed a new phone, and a new number, AND I needed to be able to monitor her activity. These two spent over 3 1/2 HOURS with us making sure we got the best deal, and most hassle-free options. This was not an easy decision to have to make for my mom and me and they helped her maintain her dignity, answered all of our questions with the most patience, and were friendly and compassionate the entire time. Again: Sarah and Mike. HUGE thanks to you both!

I had a problem with my phone going dark every 20 seconds. It was driving me crazy. Could not…read morefigure it out, checked online, FAQ's, youtube etc. Still could not figure it out. (it was not sleep settings). The guys at cricket were quick to point out that there was a bug in the google install and fix it for me. Great service, will always go back to see them if I need help.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Bloomington store today.

Trenton Bankes flat out lied to us. We wanted to add one line and he secretly added 2 lines under a…read morepromotion and now we can't cancel the extra unnecessary line without paying more money. Beware, Trenton will say anything to get a sale and commission.

My fiancé and I went in to consider switching from Verizon to T-Mobile. We were first helped by…read moreTrent who gave us a ton of options and prices. The store started to get busy but he was extremely attentive even after sharing they were short a person this evening. He then handed us off to Trevor who was incredibly patient and also extremely knowledgeable. He stayed way past his shift to make sure we got everything sorted out and didn't seem to mind at all. Hats off to both of them for incredible customer service!!

I went to this store to switch my phone lines from verizon, First day was all bad news and I was…read moretold they don't have the phone I wanted, Next day I went and guess what, similar experience, They told me to call a number and come back. I was not too happy about the whole thing. Finally I went again for the last time and I was about to give up on ATT and switch back to verizon, Salesman came to me and asked, "How can I help?" and after that its just smile on my face, 1 after the other he answered every single question I had, He cleared everything that was pending and properly managed everything, He was very polite and friendly. My whole experience with AT&T took a 360 degrees shift and I left happy I got my 2 lines transferred with the phone and plan I wanted, my discounts added, all my setup finished and ready to go. AT&T store guys, if you are reading this, Please give a nice "pat on the back" to Jesse. I am quite happy with the overall experience now and Good Job people!!!

Staff is useless. They are always out in parking lot together chatting and the workers in the…read morestore are not helpful and seem put out to assist. This used to be the go to AT&T location in town. Never will go again. Last two visits horrible.

I've purchased items here over the years so pretty loyal customer…read more Bought bulbs in late March then had surgery shortly after. Didn't realize I purchased the wrong bulbs - daylight - rather than warm. Went back and was told that I missed the 14 day window for a return. Just be warned, absolutely no exceptions. The kid working said I could just "buy new ones." I didn't. Will purchase from Lowe's or Menards going forward as they have a 90 day return policy and seem to be much more customer friendly.

Kaleb is awesome to work with. Fixed my charge port on my iphone in less than 10 minutes. Amazing…read moreservice!!!!!!