Yes,some people who work at this location and others are no-talent ass clowns.If they give a…read morenegative vibe right off the batt,go somewhere else or to another location.nothing says you have to stay there and put up with their brand of jack-assery.....

If you do business with this store stay away from the day manager girl. She is not helpful, blames…read moreany problems on the customer and and her demeanor is absolutely HORRIBLE. T-Mobile itself is a great provider, it just sucks that they can't hire good help.

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

I came in looking for help on my iPad that had been sending/receiving messages and then stopped…read more After explaining the issue, Dan, who turned out to be the store manager, insisted that it simply wasn't possible for iPad to send or receive messages to Android phones. I showed him chats where it had worked, but then stopped. He didn't believe me, despite showing him, and insisted that it just wasn't possible. He explained he had been doing this for a long time and was the store manager, so he knew what he was talking about. He went so far as, "Well I wasn't there to see you send these messages." It was unbelievably frustrating to not be believed, even insinuating I was lying, despite showing him that it had been working. I threatened to go elsewhere for help, including another carrier (after being with Verizon for 20 years). He finally asked another employee, Austin, who listened, did some digging and that it *had* been possible until around the time I started having issues due to an upgrade. Even if it wasn't the answer I was hoping for, he listened, tried to help, and didn't disregard me. If you come here, I would not recommend getting help from Dylan (he does not listen, and did not even try to help). Even after Austin found an explanation, Dylan never apologized or try to do anything other than explain why HE was correct.

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help…read morecustomers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this!

First off, I have years of sales experience in my background, for various S&P 500 companies...I…read moreunderstand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25 It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth

I have been going to this location for years and I have good experiences every time. They are very…read moreknowledgeable and friendly. I would absolutely recommend this place.

Very helpful advice on using the right battery to start the generator in our motor home while in…read morewinter storage.

We need more of these shops in California. Great prices on premium cow hide boots. Their jewelry…read moresection is affordable and dazzling.

The two women working didn't bother to great me and my mother, they walked past us. We were in the…read morestore for about 20 min, no one helped or spoke to us, the lack of service and kindness was disappointing.

Wish me t was still here! Cheap prices and you can find stuff gf from the good old days! Made it…read morereally cool everyone was friendly and wish it was here again! Service was good

Came by to see if they had a hard sided cooler to take my meats bought from Costco back to…read moreWilliston ND. I didn't want my meat to go bad. All they had was 1 single styrofoam cooler that I already had but it wasn't big enough for my needs. Store is sort of a mess..could use a little organization.

These people are the greatest! Especially Ethan. That cute little man knows how to take care of…read moreevery customer who walks in and is very patient.

Tall blonde employee at the counter was very condescending and rude. Treat your returning customers…read morebetter or they won't return.

Store is too small for Billings MT. I'm a Tracker and Get coupons in my email, I go to the store…read moresame day I get my emails and find out "out of stock". This same thing happened 4 times now. Stock should be on hand before you send an email. I feel I should almost call before wasting my time.

Price is the only reason to shop there. Cheap tools, thats it. The checkout system is garbage…read more Whats your phone number, are you in our club, do you get our coupons in the mail, do you want the warranty extended, do you want to join the insider club, etc, etc, etc. Stand in line forever just to get a cheap putty knife....no thanks.