I have a Moto g5 plus and I needed a new screen. I managed to crack it even with armor suit on it…read more Nathan said he could do the job for the same price as other places but he could get the screen faster. The day came when my screen was supposed to arrive and he never called to confirm it was in . I had to call him and instead of him saying he has my screen he asked me if I wanted an OEM replacement. I said yes ,of course, I asked if it was OEM before I gave him the deposit to order it and he confirmed at that time. He NOW says he has to order a different one for OEM and it's going to be a few days longer ( which puts me at the same length of time waiting as other stores quoted me) .he also said he would throw in a custom screen protector for free. The screen comes,he puts it on ,then asks me if I wanted the custom screen protector for 20$. I agreed to pay for it since he is a small business. The next day I notice a mark in the screen that isn't always the same color as the rest of the screen. Mostly it's Stark white. He Calls the people he ordered it from and tells me he will get back to me when a replacement screen comes in. A week goes by and I don't hear from him.i text him and he says the seller of the screen is blaming my phone ,not the screen for the weird white spot. The only way to fix this is for me to buy a 2nd screen and see if it does the same thing. He says I only have to pay for the part and not his labor this time. I take a week or so to think about it and I decided to let it go. It's just a small spot close to the edge of the screen . suddenly, my top right corner of my new screen is coming away from the phone and you can see behind my screen! Also my proximity sensor is not working right. I go to his store. The open sign is on but the door is locked. I call his number and have to leave a message . I included my phone number to call me back. I try texting him in case talking on the phone wasn't good for him. It's a week later and I still have no call or text back from him. I ended up taking my phone to another store and paying them to re seal my entire screen. Also, his 20$ screen protector was the cause of my proximity sensor not working!! No calls or texts back STILL. Im repurchasing my original armour suite screen . ***Beware***

From the owner: Want to add a little bit of smart to your home? Let us provide a free consultation and estimate. We…read morecan customize a package for every budget. We offer cash for your used devices. We have one of the best selections in town for all the major carriers like AT&T, Verizon, T-Mobile, Straight Talk, and Cricket. We also offer phone repair and phone screen replacement. Call us today for more information.

Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

Asst. Store Manager, Will S., is an exemplary leader who consistently provides the BEST IN INDUSTRY…read morecustomer experience, through his high level of professionalism, knowledge, courtesy and kindness. I will bring all my mobile phone business to this store and specifically to Will. HOW LUCKY IS CELLULAR PLUS +VERIZON TO HAVE A LEADER OF THIS HIGH CALIBER WHO TREATS CUSTOMERS CONSISTENTLY IN A MANNER OF EXCELLENCE. He solved my pain points and goals, numerous and repeatedly, and the entire customer journey was flawless. See Will S. and you too will leave a happy, satisfied customer and feel valued. THANK YOU WILL S.

Stay away from this store. They are not competent or trustworthy. They gave me the wrong phone…read moreand would not make it right. Wanted me to come back and sit through another 1 hour reconfiguration to exchange phones. Manager will not return your phone calls.

This was the least helpful and most inefficient "AT&T" rep store I have ever encountered…read more They passed me from one to another until I was passed onto the store Manager. She didn't provide answers, she did try assigning me busy work regarding the recent phone buy-back transaction which occurred at this store. Since, I have moved my business to the corporate store on King Avenue West and am thankful to Asst Mngr, Mike Roseberry.

Wife and son got new phones yesterday, only 2 cases to choose from. Wife didn't like case, so tried…read moreto exchange today and district manager refused. Terrible customer experience, planning to switch carriers when need new phones.

This place will rip you off. Pay attention to their "computer issues" or risk getting charged…read moreextra (I believe it's called FRAUD).

I would give no stars if i could. Went in today to try to get a new phone as existing customers…read morestood there for 30 minutes as Antonio the employee there speaking with the people in front of us about boxing and tryong to go to las vegas to better his boxing career while dropping curse words left and right.. So Very professional..."f*k ya thats whats up" and " f* k ya" multipule time ... I decided to do my business at a differnt location for new phones on both my lines...wont bw back to this location again...

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Janesville store today.

I have been to different Verizon stores and the Laurel location is the best! Great, helpful…read moreservice and prefect results! They are all so kind, this is where I always choose to do business. I highly recommend Bret, Chris and all who are there. You won't regret it. t. f.

I had the best experience with Alex last week while upgrading my phone. I travel all over the…read morecountry and have been to dozens of Verizon stores and honestly, this was possibly the best experience. Alex, Tyler, and others were so friendly, took ownership of my issues, and communicated consistently throughout the process. When I'm in the area, this would be the store I'd drive out of my way to come back to.

I had one of the worst customer service experiences of my life at this AT&T store about three…read moremonths ago. I went in for a basic phone upgrade and ended up wasting over three hours dealing with an employee who was completely unprofessional, rude, and flat-out dishonest. From the moment I sat down, this rep treated me like a nuisance. He got up three or four times during the process to go eat takeout--right in the middle of helping me. At one point, he was more focused on helping his brother get an upgrade using employee perks than helping an actual paying customer. To make matters worse, I accidentally told him the wrong phone model I was looking for. Honest mistake. But instead of working with me, he basically gave me attitude for the rest of the appointment like I had ruined his day. And here's the real kicker: I explicitly told him I did NOT want Next Up Anytime. I said it clearly. What did he do? He signed me up for it anyway--without consent. That's not a mistake; that's dishonest. I've been with AT&T for years, but this visit really made me reconsider staying. If this is the kind of rep they're hiring--someone who's more focused on lunch and hooking up family members than actually listening to customers--then there's a major problem with store management and training. Avoid this store if you value your time, your money, or your sanity.

My wife had serious phone challenges in going from her old iPhone to an upgraded model. Pam…read morepatiently worked with us, going above and beyond until we got the newer phone activated. Thanks!

I went in to get a new phone and Barbara helped us. She was so nice. She explained everything to me…read moreand made sure I understood it. I am one of "those" people who tend to ask a lot of questions. She was so patient and kind. It was my birthday so she gave me a discount on my phone cover! That was a wonderful surprise. If I go to a Verizon location it's always in the heights. I have only had positive experiences there. Who ever is hiring for that location knows what they are doing. A perfect example, Barbara.

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

We have done business with this store for over 11 years. But today, the experience was the worst…read more the rep was dismissive, rude, and disrespectful. I asked a question and asked the question again, and because I could not understand the response of we don't carry or have that accessory, when I bought it there twice.. I was asked to leave the store and would not be helped.. This rep was so disrespectful I told don't every talk to me that way.. Kayleigh you need to be fired.. and yes we will call corporate and yes we will talk to the manager Business Manager you need to contact us Immediately

Went to Verizon today Ty fixed my husband's flip phone. He is an older guy and only needs to use it…read morefor locating his wife while out shopping. Like a walky talky.