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    Riddle's Jewelry

    3.8 (4 reviews)
    Closed 10:00 am - 9:00 pm

    Services - Riddle's Jewelry

    Jewelry repair

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    Montague's Jewelers

    Montague's Jewelers

    (6 reviews)

    $$

    Fantastic service! I went in to get some watch batteries Top notch service! I highly recommend…read morethem!

    Our experience there did not inspire trust in their customer service attitude…read more Several years ago I gave my sister a Citizen Eco Drive solar powered watch with a 5-year warranty purchased from a reputable dealer in our area. When it stopped working last year, she took it to Montague's in Billings and they sent it to Citizen for repair. Finally she was told that Citizen had reported it couldn't be fixed because the parts were unavailable. Then the manager sold her a new watch (unfortunately she told them the maximum she could pay--$120--first) for that exact amount and said it was half price. It was a very plain, traditional, battery powered watch and she didn't get any paperwork or warranty on it. It was a brand we don't recognize and for which we can find no information online. He only told her he would give her new batteries for life--but hey, she's in her mid-eighties now! While we were visiting her in Billings last month, we went to Montague's and asked for her Citizen watch back so I could take it to my original vendor's watchmaker, who keeps older parts and might still be able to fix it. The Montague's manager told us he had thrown it away because it couldn't be fixed. My sister had not been asked for her permission to do this, so I was upset and complained. From the get-go we thought the manager acted defensive and arrogant, and never apologized for throwing away a customer's property without permission. And we still have unanswered questions about the watch he sold her. I can only hope there are other employees in this long-standing Billings business who show more respect for legitimate customer complaints.

    Jensen Jewelers

    Jensen Jewelers

    (5 reviews)

    I am quite disappointed with the attitude of the sales people at Jensen Jewelers. They looked…read moredisappointed that someone had the nerve to interrupt their quite time as there was no one shopping in their store. None on the sales people bother to greet me when I entered the store. I had to ask for assistance. My watch battery had died. A watch that had been purchased from Jensen Jewelers. The salesman reluctantly took the watch and rolled his eyes upon saying "I'm not familiar with this brand. We don't have the tool to replace the battery." He then looked at his associate who suggested I go to Riddles Jewerley. Maybe they can help me. Won' be doing any further business at the Jensen Jewelers at Rimrock1 Mall in Billings, Montana.

    Brought in a brand new watch to size for my wrist. After 15 minutes of watching the person struggle…read moreshe then tried to pass it off as the watch came in broken telling me to return it. The watch had been brand new in box from another vendor, I had bought the watch 30 minutes prior to even stepping into the store. They weren't honest with me and hadn't told me that they broke the watch. Worse yet they tried to pass it off like nothing happened as if I were stupid. Messing with it they scratched the titanium bracelet making it look mangled and unusable. They won't get my business again, if they weren't honest with a $300 watch I can't trust them with any more expensive items from my collection. Staff must be retrained, it is unacceptable that they messed up a service they offer that badly. The customer service aspect I find the most frustrating, they treated me like an idiot and they don't care.

    Riddle's Jewelry - jewelry - Updated May 2026

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