Fantastic service! I went in to get some watch batteries Top notch service! I highly recommend…read morethem!

Our experience there did not inspire trust in their customer service attitude…read more Several years ago I gave my sister a Citizen Eco Drive solar powered watch with a 5-year warranty purchased from a reputable dealer in our area. When it stopped working last year, she took it to Montague's in Billings and they sent it to Citizen for repair. Finally she was told that Citizen had reported it couldn't be fixed because the parts were unavailable. Then the manager sold her a new watch (unfortunately she told them the maximum she could pay--$120--first) for that exact amount and said it was half price. It was a very plain, traditional, battery powered watch and she didn't get any paperwork or warranty on it. It was a brand we don't recognize and for which we can find no information online. He only told her he would give her new batteries for life--but hey, she's in her mid-eighties now! While we were visiting her in Billings last month, we went to Montague's and asked for her Citizen watch back so I could take it to my original vendor's watchmaker, who keeps older parts and might still be able to fix it. The Montague's manager told us he had thrown it away because it couldn't be fixed. My sister had not been asked for her permission to do this, so I was upset and complained. From the get-go we thought the manager acted defensive and arrogant, and never apologized for throwing away a customer's property without permission. And we still have unanswered questions about the watch he sold her. I can only hope there are other employees in this long-standing Billings business who show more respect for legitimate customer complaints.

We finally landed at Berkman after four horrific experiences with other Billings area Jewelers, all…read morebut one are major, national brands. We were trying to get a one-off, very expensive and collectible ring with allot of American history behind it, appraised, and three of the four Jewelers had no clue whatsoever as to what they were looking at, and it was obvious that they did not have the expertise to even give us what we already knew about the massive, old, ruby. After them, the next local place we took it had an owner study the gem. It was obvious from 8-feet away when he looked at it closely, that he knew full well what it was, and its value. Then, turned around and blatantly lied to us about it, and tried to buy it for nearly nothing. That place is well known and runs allot of local commercials. It was a pawn shop level experience. After all that, finding Shane was literally a GOD send, and I'm a Rabbi, I would know.. Initially we brought Shane three good size ruby rings, all very old, between 1 and 3 karats. There's allot to know about ruby stones, they have special telltale signs within the stones which prove their age and providence, IF you actually know your business, which obviously the major Jewelers do not. Literally, with one short glance Shane knew, 100%, exactly what they were; then we showed him the big ring, again, he instantly knew exactly what every stone was, in detail. THAT is when we knew we found the right man. After Shane received the ring back from GIA for the ultimate certification of the massive Ruby and other diamonds, he not only provided an exceptional appraisal service on that special ring, and although it's special, American providence was not expected to be taken into consideration within the appraisal, he further advised that due to it being literally irreplaceable, and having no other ring out there, or separate stone for sale in public view of that size ruby to compare, that it is most likely worth double the appraised value. It was unexpected, but Shane also cleaned and polished the old ring so beautifully. It's not worth quite a million bucks, but now it surely looks like it. At that time I was already in the market for some jewelry for my sisters, and had my eye on something at yet another local Jewelry store, but after seeing Shane's custom work, I purchased two other pieces from him for my sisters. Shane does incredible work. In summation, obviously, I highly recommend Shane Berkman over any and all local jewelers for anything, big or small. I've been around the world several times and certainly around the block, and I know old-school knowledge and experience when I see it, and that, in a nutshell, is what I found in Shane. All these others establishments these days are all marketing and glitter. Mazel, Shane... Dr. A

I have used him for a couple different jewelry modifications and have to say that he is top notch!…read moreAlways friendly and he does really good work. Couldn't even tell the ring had been worked on. Pretty much my "go to" jeweler in Billings now.

Amazing service! Can always find jewelry for my upper ear piercings. Great anime products! Got a…read morereally cool solo leveling sweatshirt

Shop owner's a super cool dude! Was crazy to get to talk story and listen to him share. Every…read moreexperience there has been enjoyable and my partner and I will continue to visit! Not even just to shop but also to hang out!

Staff was rude and uninterested in helping us with our purchase. They acted as if we were a…read morenuisance, I felt discriminated against. Their gold backs are over priced ,go to grizzlies ,or Argent for better service and better quality items!

Ardie was excellent to work with. He treated me fairly and was extremely experienced in the silver…read morehe purchased from me. I will for sure be going back to see Ardie!! Andrew M. Sheridan, WY

It was a really cool store. The jewelry, fossils, artifacts and eye candy was awesome. I had a…read moreblast turning my head in all different direction to see a new item that I didn't see a second ago. The staff were friendly, I purchased my girlfriend a necklace and they gace

I was very impressed with the wide variety of crystal offerings, as well as the knowledge of the…read moreinventory by the owner. She was very helpful and friendly. Her enthusiasm showed her passion for the hundreds of beautiful rocks. I will go again, when I am in Billings, and have already sent a friend there. I highly recommend anyone interested in crystals stop there.

I give this shop 100% for my BELLY PIERCING and it's collection of cool memorabilia's! I had mine…read morepierced twice by a friend (never do that) and when it closed I was left with a nastyish scar. Francis (the one and only owner) was very genuine with his responses and obviously knowledgeable about navel piercings so I was SUPER comfortable. I appreciate the extra time he made to make sure I wasn't feeling nautious after and clearly went over aftercare instructions. Walked away with an aligned, beautiful piercing & funny man to conversate with!!

This is one of those shops that makes me wish I had a place where I could display some of the…read morebeautiful stained glass pieces here. While the primary customers of Kennedy's are churches, they do accept some commissions. I spoke with one of the main stained glass artists who, together with the owner, display examples of their work. I learned a lot about stained glass artistry. It's as fascinating as I had imagined. They don't teach classes here (too bad), but I was given some suggestions on places where I might find some. The glass is from a supplier in Colorado, there's a regular catalog ( a stained glass catalog -- who knew?) to order different colors, textures and sizes. Every year Kennedy's creates a stained glass ornament for the holiday. It's a unique memento.

The services great, and employees are so good and caring they really try to give the most 4 ur…read morepawn and they ALWAYZ have a great price on there merchandise.\nAffordable.\nAnd almost basically new!!!

Management courteous and efficient. Store is clean and easy to access. They remember past customers…read moreand keep a good record.