First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

I came in looking for help on my iPad that had been sending/receiving messages and then stopped…read more After explaining the issue, Dan, who turned out to be the store manager, insisted that it simply wasn't possible for iPad to send or receive messages to Android phones. I showed him chats where it had worked, but then stopped. He didn't believe me, despite showing him, and insisted that it just wasn't possible. He explained he had been doing this for a long time and was the store manager, so he knew what he was talking about. He went so far as, "Well I wasn't there to see you send these messages." It was unbelievably frustrating to not be believed, even insinuating I was lying, despite showing him that it had been working. I threatened to go elsewhere for help, including another carrier (after being with Verizon for 20 years). He finally asked another employee, Austin, who listened, did some digging and that it *had* been possible until around the time I started having issues due to an upgrade. Even if it wasn't the answer I was hoping for, he listened, tried to help, and didn't disregard me. If you come here, I would not recommend getting help from Dylan (he does not listen, and did not even try to help). Even after Austin found an explanation, Dylan never apologized or try to do anything other than explain why HE was correct.

Fast, friendly and skilled. I've had great experiences with them in the past. I would recommend…read morethem to anyone.

I went in there because my phone wasn't charging. The owner of the shop cleaned it out and had it…read moreworking in less than 5 minutes. awesome service. The owner was also a really nice guy. 10/10 recommend if you're having any phone issues.

I've purchased a couple of things and used them for repair. Always A+ service. My first choice for…read moreused phones or repair!

Poor customer service! Was quoted pricing to sell two iPhones. When I arrived just a few hours from…read morethe time I called, the store manager changed the price. He quoted a much lower price and without evaluating the phones first. After discussing the quality of the phones and reviewing the condition of them, we agreed on a fair price. He went to his till and again backed out of our agreement stating he only had $20 in his till. How do you conduct business with only $20 in you till?? How do you keep business and expect positive word of mouth treating customers this way?? I left my contact information for the owner "Wendy" to contact me about the matter and also called the west end location to speak with her, leaving her a message at the store as well. No contact has been made!! Great job Wendy!!! A great way to run a business!! Keep up the good work, at this rate your stores will close within 6 months, keeping my fingers crossed.

We had an out of state phone emergency, and Justin and Hunter fixed it immediately, we're awesome…read moreto deal with and MOST gracious in price. They and their business are highly recommended!!!! Thank you, both!

I was recommended by a coworker and I'm so glad that I was! My phone had died after an update and I…read morecouldn't get it back up and running. I came in to have them check it out and within minutes they had it working! So thankful I stopped here before trying to get to Verizon and purchase a new phone!

This company is horrible. We ordered, never received the full order. After contacting them 4 times…read moreI had to go on Facebook to do so. They realize I'm right and in form me two items re out of stock. I choose the same item different color and they informed me they wouldn't grant the same price we were give the day we bought our things. We've chosen to do our business elsewhere. HORRIBLE!

Does not display shipping fee until after you have paid; impossible to reach them to cancel the…read moreorder. I bought something for $3.97, which came up as the total; got a "confirmation" email saying I owe more than $13.00--they charged me for priority shipping, which I did not want.

Stay away from this store. They are not competent or trustworthy. They gave me the wrong phone…read moreand would not make it right. Wanted me to come back and sit through another 1 hour reconfiguration to exchange phones. Manager will not return your phone calls.

This was the least helpful and most inefficient "AT&T" rep store I have ever encountered…read more They passed me from one to another until I was passed onto the store Manager. She didn't provide answers, she did try assigning me busy work regarding the recent phone buy-back transaction which occurred at this store. Since, I have moved my business to the corporate store on King Avenue West and am thankful to Asst Mngr, Mike Roseberry.