It's like this Best Buy only requirement for an employee is to have a pulse in the ability to…read morealmost articulate a complete sentence . I looked for 20 minutes at a pair of headphones that were supposed to be on sale when I called somebody over to get them out of the case I was informed that was the wrong price. He did some quick shuffling on his phone and the price doubled i'm there a little electronic tag under the headphones I was looking at. I said that's not right. That's the price you advertised you're supposed to honor the price advertised. Associate one decided he had had enough and started walking off his other associate. I asked if I could speak to a manager. The manager came over and was fired up and spent about 20 minutes on his phone. To tell me that the price was for a set of headphones, they no longer carried, and the current price was also for a set of headphones they no longer carried. I was like that makes no sense. There was no offer of discount no offer of anything. He next accused me of calling him names got red face kept interrupting me horrible customer service. This is why people shop online so you don't have to deal with idiots like this. Best Buy is slowly dying as a company so unfortunate.

I recently checked with Apple about my iPhone because I am having trouble with the sound. After…read morethree consultations, they said I'd have to have my phone checked for possible repair and guess who does that in Billings. Best Buy! I tried to call them (for 45 minutes) to see what it would cost to look at it. You can only get some foreigner on the phone and never reach the local store! This was not the first time this has happened. I AM DONE WITH BEST BUY!!! If you can't reach them on the phone, I do not want to do business with them. Customer service has gone out the window!

we went looking for office chairs. there was a sign at the front door indicating chairs and office…read morefurniture on sale up to 50% off. we were informed by staff the even though they continued to advertise the office chair sale, they would not honor the sale price. after the conversation, the sales rep ghosted us. I am not interested in spending $500 plus on a good office chair for this kind of customer service. good luck Office Depot, Amazon for all our office needs! BJM

Bough a keyboard and mouse set quit working and when I went to exchange a few weeks later they say…read morewithout original packaging I can't exchange. I have receipt and keyboard in hand. Really who saves all the packaging?

I was so distraught one day when I couldn't figure out something on my laptop screen. I live 2…read morehours away from Billings so it's not just hopping in the vehicle and coming in. I called and a very knowledgeable and patient lady verbally walked me through resolving my problem. No charge? What? That is unheard of. I have trusted The Billings Tech Guys for years. I will not go anywhere else.

Charles came to our house and helped us with a cable TV problem and helped with an Alexa app. He…read morewas very fast and knowledgeable. We have always loved The Tech Guys.