I was so distraught one day when I couldn't figure out something on my laptop screen. I live 2 hours away from Billings so it's not just hopping in the vehicle and coming in. I called and a very knowledgeable and patient lady verbally walked me through resolving my problem. No charge? What? That is unheard of. I have trusted The Billings Tech Guys for years. I will not go anywhere else. read more

I took my computer in for repairs, and the first thing they asked was how much I wanted to pay--not to check what was wrong or give me a quote. Later, they called to say several major components were bad, so I replaced them with new high-end parts. A week later, they claimed another major component had failed. It seems they either don't know what they're doing and aren't testing the machine properly and are throwing my parts at it, hoping it turns on eventually, or they saw me as an easy target to charge hundreds of dollars just to get my non-working computer back. read more

Charles came to our house and helped us with a cable TV problem and helped with an Alexa app. He was very fast and knowledgeable. We have always loved The Tech Guys. read more

Took my laptop to them because one of the hinges for the screen came loose. They had it repaired quickly, however, when I asked how they fixed it he said they glued it in place because they couldn't get the screws back into place. Anyway, the glue lasted almost 4 months - now it is broke again. meh read more

We had just arrived in Billings and the one time I didn't use a surge protector with my laptop was the one night we had a lightning storm that affected it. I went to Billings Tech and when they opened my computer it was working again! They explained that it had reprogrammed itself without damage but jokenly said it was because I brought it to their "magic store service counter". The representative was very cordial and knowledgeable. I wouldn't consider going anyplace else for computer service. They are that good! read more

I had taken this computer to them before and it was ok. This time I took it on a Thurs, and Monday not done...I finally went in on Tues, and it was still running. He got it after a bit for me, charged $200 and it was worse actually when I got it home. I went back to complain and ask for explanation and it was just 'it's on it's last legs and we can't do anything about that'. This computer isn't that old, and if they knew that, why did they keep it for 4 days and charge $200. read more

Very friendly, knowledgeable staff who explained probable diagnostics in a manner I could understand. They provided very prompt service.

My router was acting up & finally died, so I called Billings Tech Guys and they were able to schedule a replacement appointment the very next morning. Bobby Jeannetti came to our house and he was knowledgeable, efficient, and very pleasant - much appreciated! We have been customers for a long time & Billings Tech Guys never disappoint! read more

Did a great job fixing my MacBook so I wouldn't have to replace it. Quick and kept me in the loop

They were so pleasant and patient, both when I went in and previously, when my mom had to go in for something. My problem just happened to be a glitch in powering up and so they didn't even charge me. read more

originally posted this on google reviews. I still have had no contact from the company about the issues with my computer or even with the review I left. I recently picked up my computer after 8 months of almost no contact from this company. I was so impressed at first but then every time the front desk told me they would have the tech call me they never did. Not once in those 8 almost 9 months did anyone contact me about what was going on with my computer. What took me as a new computer builder 1 week to put together including the water cooling feature took this company about 8 months. I had to call weekly to find out that they "were working hard on it." And even told me at one point they were putting decorative lights inside of it and that never showed up when I got the computer back. But when I picked it up they had cleaned it pretty well I will say, changed a couple of tubes for coolant and upgraded the radiator. They also locked me out of being able to save except through a "owner file." Changed a few parts and called it good. I had asked for a cleaning, new parts to make it run cool at almost any temp outside of the case within reason, any upgrade to parts needed, to make sure that it everything ran correctly and to add Bluetooth capabilities. It also came back with the radiator fluid only half full so now my computer is overheating every time I try just about any game. This came with a limit of $2500 at the most. They stayed below $2000, but did very little that I asked. I recently left a message saying I was ok with the service, but had a few questions and asked if my tech Brandon would contact me back. I have yet to receive that phone call and would not take my computer back in fear of reprisal from the techs for my bad review. This is not a fake review you can ask me anytime to confirm who I am and show pictures of my computer. I would not recommend your computer to this place unless you use a laptop that takes an hour to work on. Sad too such high hopes for this place as they were telling me they would do exactly what I wanted. read more

Billings Tech Guys - Thermaltake diy gaming computer - Web Design Near Me - Billings, Montana

I had a bad experience here about six months ago. I wasn't going to post anything about it until a friend said they had a similar problem. My old laptop was struggling - the battery wasn't working so it had to stay plugged in all the time, and it would randomly shut down altogether. I really liked it though, so I didn't want to replace it if it wasn't necessary. One day the screen blinked off and never came back. I took it in here (based largely on the good Yelp reviews) and went to pick it up the next day. There was a note saying the screen had gone bad and needed to be replaced - for more than half the original cost of the whole computer. I study AI. Although I'm a software person, I'm not completely ignorant of hardware, and this set off a few red flags. I had described the power issues leading up to the shutdown and none of those were addressed in the diagnostic. I asked about the diagnostic process and no one there could tell me what had actually been done. I started stepping them through a very basic troubleshooting procedure and they still couldn't answer any questions. Did you examine the power source and connections? Dunno. Did you connect the computer to an external monitor to see if it ran then? No, but we can try. Nope still doesn't even boot up. Well, then maybe it's not a problem with the screen, maybe it's a problem with the electrical system LIKE I SAID YESTERDAY. The icing on the cake was the attitude from the girl behind the counter like I was ruining her day by insisting they do their job correctly. She finally called they guy who did the work and asked him (I kid you not) "did you do you do this job right? Okay, that's what I told her" Turns to me, "He says he did it right." Oh, well, if he says so, it must be true. She then told me she'd be charging me extra for having to look at it twice. Now, I'm not one to lose my temper, but I was certainly having to take deep breaths to stay calm. At this point, one of the guys stepped in and offered to look at the connections. 20 minutes and a few snide comments about how dusty the inside of my (5yo sealed-shell) laptop was, he told me the power connection to the motherboard was degraded beyond repair, and replacing it would be more than the laptop was worth. He put the harddrive in a static insulating bag and that was it. So they were capable of doing the job right, they just hadn't bothered. After telling a friend about this absurd experience, he called, and the manager admitted I shouldn't have been charged but made no offer to refund my fee. TLDR: they took one glance at my computer, didn't listen to anything I said about the problem, dashed off a superficial diagnosis without taking 30 seconds to do a confirmation test, and charged me $55 for 10 seconds of "work" - counting on me to be too ignorant to realize I'd been scammed. Then treated me like I was being unreasonable read more

I was having weird computer issues and dropped my laptop off here in the afternoon. They told me they would have an update by the next morning. Then they called me just a few hours later to tell me it was all fixed and ready to go. They also provided an estimate when I dropped it off and promised to call before doing anything that would change that. Awesome experience. The Tech Guys will be my go to tech support for anything in the future. read more

I was sending an old Mac to my little sister, I had gotten a new one and the older was getting slow. Took it in they figured it out quick little bit of new hardware wiped it and when I got it back it was better than the day I bought it. read more

Told me my laptop was dead when it only needed a new battery. I brought my laptop in because it ran fine but was not charging. After explaining my problem the girl at the counter looked and said my charging pin was bent and they don't do soldering so they couldn't fix it and gave no recommendations of anyone that might be able to. (Not that she has to but I feel if you don't provide that service you should know who does) She then noticed my trackpad was bulging and said that was from my battery swelling and if I kept using my laptop this could cause my battery to explode and catch fire so I should just get a new laptop. Then proceeded to start showing me new laptops they sell starting at $800. I went to another store looking for laptops and after talking to the salesman he was shocked they told me my laptop needed to be replaced and said they get a lot of computers in for repair from Billings tech guys so he gave me a business card for Replay Renewed Electronics. I took my laptop in to Replay Renewed Electronigs and at no charge to me they opened it up right in front of me and immediately knew it was the battery. They put it back together and ordered a new battery and in the meantime it works just fine as long as it's plugged in. My total cost from Replay was $70 for the battery, $10 for shipping, and $25 for install for a total of $105. read more

Had them come out and get a fax line working in the house. The second time I used them to run hard line internet to my shop. He had a few troubles but came back three times until it was all working perfectly. Great company! read more

I had just gotten a new iPad and thought I was almost done installing. Turns out there was a lot more to updating and loading my new toy than I thought. I was very appreciate of the fact that Tanner was able to show me what all I was missing and had left to do. Turns out I had to shut down the whole thing, restart it, and start from scratch. I honestly had no idea about half the stuff that I was missing until he took me through everything step by step and answered all my questions. Now my iPad is linked to my phone and works like a charm. Billings Tech Guys is THE ONLY place I will go to because I trust their knowledge, expertise, and they know their products very well!! read more

Dillon from Billings Tech Guys is great. Best TV tech we have ever had. Installed Fire Tv for us and patiently explained everything. Then helped with our upstairs TV. Very pleased and grateful! On top of that came to our home the very next day after I called. 5 star service. Thank you Dillon! Al and Nancy Swanson read more

Was having problems with programs opening and thought I might have a virus. Billings Tech Guys saw me the same day and it's been over a month now and I haven't had a problem with my computer since! read more

Dylan with the Billings Tech Guys was amazing to work with! I called in the morning and he came to my house within an hour. He explained everything to me and helped me clear space on my computer. It runs faster than ever! I should have called the Tech Guys months earlier!!! read more

Made an appointment for Wed. 11 am. It is 11:45 am and still no tech guy. I called twice now and they can't tell me when they will be out. So it matters little to make appointments. My day is wasted sitting here waiting for a tech to show up. Not good. read more

I stopped in at their new store front on 24th & Broadwater because my iphone 6 wouldn't turn on. The tech's quickly helped solve the problem and got my phone all set up and running again. They are very knowledgeable and great to do business with! 5/5 stars!! read more

I needed a new computer. Called billings tech guys for recommendations. I hadn't had my own laptop since 2011! I explained I wanted to take online courses and eventually work from home. Tech guys didn't even laugh at me when I told them not only did my computer need to be fast, with large font! They set me up with the best computer ever ;).. I have numerous options for viewing my screen at my finger tips!! Tech guys took the time with me in my home and set up everything on my new beauty! Totally recommend these guys for honest courteous knowledgable service! read more