I took my computer in for repairs, and the first thing they asked was how much I wanted to pay--not…read moreto check what was wrong or give me a quote. Later, they called to say several major components were bad, so I replaced them with new high-end parts. A week later, they claimed another major component had failed. It seems they either don't know what they're doing and aren't testing the machine properly and are throwing my parts at it, hoping it turns on eventually, or they saw me as an easy target to charge hundreds of dollars just to get my non-working computer back.

I was so distraught one day when I couldn't figure out something on my laptop screen. I live 2…read morehours away from Billings so it's not just hopping in the vehicle and coming in. I called and a very knowledgeable and patient lady verbally walked me through resolving my problem. No charge? What? That is unheard of. I have trusted The Billings Tech Guys for years. I will not go anywhere else.

100% competent, professional, and patient. Dropped off my Alienware Area 51M off at 10 AM to get…read morethe keyboard replaced and it was ready to pick up at 2 PM, which is a great turnaround for something that involved. Great work at a great price. I'm calling Western Office first for my next PC problem!

What a wonderful group of people!! I called in a panic as I was doing a webinar class but needed a…read moreVGA - USB Adaptor. They answered my call - had the equipment and DELIVERED IT TO MY HOTEL all with 30 minutes. AWESOME!!! Thank you!

It's pretty tacky to review a best buy, but I just wanted to give props to the manager at this…read moreparticular one (the king ave. store in Billings MT), who was easily the least annoying best buy employee I've ever encountered in my life. There are few social situations I dread more than talking to best buy employees, but this guy was actually not condescending, not a jerk, not overly talkative, and helpful. I hope he gets promoted.

Horrible customer service, you cannot talk with someone at the store all the calls go through an…read moreautomated system, then a call center. Call Center agent stated that if I wrote a review, they just deleted the negative reviews. Needed assistance with an iPad bought at Billings Best Buy in the last 6 months. Best Buy is listed as an Apple Store and sells a ton of Apple products, was told their geek squad isn't apple certified and cannot take care of anything but an apple phone, everything else must be mailed to Apple. They couldn't help with that either, but mailing was out of their expertise as well. You must make an appointment to even be told they can't help you, store manager shared Geek Squad isn't really Best Buy its separate. So, are they an Apple Store like they advertise? And why is Geek Squad advertised through their website. Good luck connecting with corporate, there is not a phone number or address Highly disappointed

This is an update to my previous review that I should of written long ago. The Asus laptop computer…read morethat Redline could never fixed was given to the IT guy at an engineering firm that my brother-in-law is part owner of. His "guy" replaced the hard drive in the Asus and it worked beautifully after that. My daughter is in fact still using that same Asus laptop that Redline couldn't repair. Still going strong several years later, glad it didn't turn into a paperweight...

Mike Hines is awesome to work with. They took my 8, okay...maybe 10 year old computer, and updated…read moreto current. Took my hard drive in, they transferred all my photos, all my emails from outlook express, 3 different accounts, all my documents, to the new hard drive. They set up all the email accounts so they were up and running when I plugged it in. That was my nightmare and one of the reasons I have waited so long to update. Photos, documents, storage. Mike spent time with me asking me how I went about various tasks, which enabled him to pull in files that were not automatically pulled in, (in which the other programmer missed when I purchased a laptop last year) It is frustrating enough without problems. Avoid the frustration, problems and save yourself time and $$$. Call Mike Hines at Redline Computers.

I have had good luck with them in the past. This time, not so much. I ordered a band that took…read morealmost a month to come in and then left my ring for them to be soldered together. They projected 2 weeks which seem excessive but whatever. Today it has been 2 weeks and it's still not done.

The best place to pick a piece of jewerly that is beautiful and unique. Need an original gift -…read moreGoldsmith Jewerly is the place to find something special. They also have the most knowledgable and skilled employees that are so helpful to pick that special gift.

Fixed a broken laptop screen, replacing the new one when it failed the next day. Great service!read more

Formerly the iDoctor, this amazing service spot was recommended to me by the Geek Squad at Best…read moreBuy. The guys at CPR (Bruce, Chase & John) have patiently helped me save my iPad's life many times!!! First I had a charging problem that, just like taking your car to the mechanic or your kid to the pediatrician, wouldn't happen when I took it in!! CPR took my little bestie for overnight observation, didn't charge me because they couldn't make it act up like it did for me. After my third trip there, they still didn't roll their eyes at me! And iPad finally showed its true naughtiness - they fixed it for a VERY low price. Then I cracked the screen, toddled back to CPR. They fixed it overnight and charged $205 which was more than fair. They stand behind their work, so little iPad and I have been in a couple more times where they didn't charge me! Kudos to these brilliant mantrepreneurs!! I love and appreciate you SO much!!

Thank you, Jace! Great job! You solved the problem so easily! Only took 20 minutes after I spent…read more2 hours on phone with printer company without results! Should have called you first !

Great service, done well, and done quickly. Very pleasant to work with. We got great…read morecommunication, and we knew what was needed before the service so there were no surprises or "sticker shock" when we picked it up.

These people regularly telemarket to businesses and are a menace. They offer to send samples of…read moretoner, what they don't say is they'll also send you a bill. I once got into a heated argument with one of the Big Sky telemarketers, not only are they schemers they are totally unprofessional and say things that no sales person should ever say to anyone over the phone.

After buying a delicate poster at Heart Mountain War Relocation Center, I needed to protect it from…read morefour different airline flights to get it home so it can be framed. This UPS store came through in fine fashion.

Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!