My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

I stumbled upon Zest Kitchen Cookware when I was hitting up different antique stores around…read moredowntown Billings. It's located in between Yesteryears Antique Mall & Montana Vintage Clothing. This store has ANYTHING and EVERYTHING you could possibly want and/or need for your kitchen. I could have spent forever in the space, there was that much to look at. Their prices were very fair as well. It's so good to shop local, especially now, so I highly recommend you shop here over big box chains. Shop small and support your community. Be sure to hit up the sale section in the back too. I got the cutest holiday themed tea towel that I can't wait to use.

Another Must Stop! Business on Billings…read more What a fantastic store!! Although they don't always have everything on our list the store and the staff are really wonderful and it's never a wasted trip into Zest Such a wide variety of great items and brands, we already can't wait to go back next weekend

We did a complete kitchen remodel and switched the dining room and kitchen around. Joel came to our…read morehome and within a few minutes had a plan that he put down on a computer program within a couple days. Genius! Highly professional and beautiful quality. His team is very professional and communicatibe. From planning to installation to follow through after it was complete. Highly highly recommend!!! Thank you Rimrock Cabinets!!!!

Joel is a consummate professional. Within a day of contacting Rimrock, he visited our property in…read moreperson and offered guidance throughout the entire project. Very pleased!

I would highly recommend using MHS Construction for any home renovation or repair project! Rich and…read morehis crew do excellent work, and the finished product on our job was perfect. In addition, MHS offers phenomenal customer service by making the process easy for the homeowner. Rich ensured that I was informed of what needed to be done and by whom at each stage of the job, and further assisted by coordinating necessary communication between multiple companies working to complete the project. I felt very reassured the moment Rich showed up to discuss the work needed; he immediately assessed the situation and suggested the best approach to move forward. Everything was handled by the MHS crew professionally and with the utmost care.

When I look for a service provider, I always expect the business to be honest with me about any…read moresituation, be competent, the best at what they do, have ideas for me to consider, and to be excited about my project and their ability to meet my expectations. Rich, and his staff have exceeded each of the four values that are important to me. Keep up the great work! I just learned that the SBA Announced their Business Awards. And Billings business owner Rich Naylor has been named Small Business Person of the Year in the small business category by Montana's US Small Business Administration. Rich owns My Handyman Service & Construction, Inc., Billings. CONGRATS TO RICH NAYLOR! Frank Rowan Helena, Montana

My husband and I went to Hannesson Home ready to spend a little extra for a nice design for our new…read morekitchen, but I received only discrimination and no design ideas at all. I feel that I went to a different Hannesson Home than the one pictured in the highly edited social media and website of this business. We were assigned to Lexi Budge. She was nice at the beginning, but she never offered any significant ideas or was very open to communicate with me. I don't know if we just got the worst designer or everyone is like her. She ignored me completely through email. She only replied to my husband and didn't copy me in the threads even if I was the one doing the design. I have a Master's Degree in Fine Arts in one of the best schools in the world, and I was not impressed by the creativity or services of Hannesson Home. I indeed found later that they are overpriced and the amazing pictures displayed in their social media and website are pictures from their providers and not their creation. I also believe a lot of their reviews are not real. I've been around enough affluent people in Billings and no one has ever used this store. I would recommend Rimrock Cabinets. They have better design services.

We recently had the pleasure of working with Hannesson Home on designing our dream home, and we…read morecouldn't be happier with the results! From start to finish, the entire process was seamless, thanks to Jessica, Lexi, and the rest of the helpful and knowledgeable staff. Right from the initial consultation, it was evident that the team was not only passionate about interior design but also dedicated to understanding our vision. They took the time to listen to our preferences, lifestyle, and aspirations for our space. This personalized approach set the tone for a collaborative and enjoyable design journey. The staff's expertise was invaluable in guiding us through every step of the process. They provided insightful recommendations on everything from color palettes, cabinets, lighting, fixtures, furniture selections, and layout optimization, all while keeping our budget and timeline in mind. Their attention to detail and commitment to creating a space that reflects our style truly stood out. Throughout the project, communication was prompt and transparent. We felt involved and informed at every stage, and the team was always open to addressing any questions or concerns we had. This level of customer service made the entire experience stress-free and enjoyable. As for the end product - it's nothing short of spectacular! It is better than we could have ever imagined. This truly is our dream home, and we could not have done it without Hannesson Homes. Choosing them is one of the best decisions we made for our home. We highly recommend their services to anyone seeking a top-notch interior design experience. Thank you, Hannesson Homes, for turning our vision into a reality! -Meghan & Peter (PS - the pictures don't even do it justice - many were taken during construction. But we love our space and get compliments on it all the time!)

Jeremy the owner came to view a bathroom remodel. He was extremely knowledgeable and friendly. I…read morewould recommend Freyenhagen Construction to anyone who appreciates excellence.

From the owner: Kitchen, basement or complete home remodeling contractors.read more

Great Company to work with. A big focus on quality materials. Friendly and service oriented staff.read more

From the owner: We specialize in kitchen, bath, and closet designs for your home. Currently, we are the only…read moreinterior design company in Billings, MT that is nationally qualified under the National Kitchen and Bath Association.

Quality of cabinets were good, but the installer, Jim Jansen, owner of Absolute Construction did a…read morelousy job installing the cabinets. He was full of himself (bragging)saying he had been installing cabinets for years and won an award on the Parade of homes and so forth. When he unpacked the cabinets he sat a 4' w. x 3'h. x 2' d. wall cabinet on a step ladder w/ the door open and it fell breaking the door and fracturing the cabinet up the side (I saw him do this). When we noticed that he misaligned the cabinets, he blamed the plumb of the walls and said they weren't straight, and then he miscalculated the drop of the ceiling and misplaced an elec. outlet for our microwave plug immediately behind the roof vent for our microwave and used a plastic plate blank to cover the hole in our wall cabinet and had to punched another hole for outlet. We had several 3 - 7 day delays when he did not show up to finish so our kitchen was in disarray and unusable while we waited for him. We complained to Kitchens Plus and they said well, you should have picked someone else. I am giving Kitchens Plus a two star only because of the quality cabinets which cost $6,000.00, but when they came to see the lousy job their contractor did, the owner made excuses as well and we had to concede (suck it up) on several contractor mistakes. I do not recommend Kitchens Plus or Absolute Construction.

From the owner: Kitchens Plus provides cabinetry, countertops, hardware and appliances among other things for new…read moreconstruction and remodel projects. We work with both residential and commercial clients. Kitchens Plus has been in business in Billings since 1989 and our designers have over 100 years of combined design experience. We have the capability to design cabinetry to fit any room. We only work with top level cabinet and appliance manufactures so we can provide our customers with the highest quality products. We also have a complete wood working shop that is able to build, paint, and stain cabinets from scratch if a project requires something custom built.

What terrible customer service! I came from Sheridan up to world market, looking to buy a chair…read more After searching for an employee I ask a girl to help me get a chair out that I would like to purchase. After 5 minutes or so she comes back and she says that it's stuck behind a pallet. She called over to a guy and ask for help. the guy end up being the manager of the store. He told me that he was not going to get the chair out because it was behind other pellets that he would have to move. He kept telling us to go online and order it but we wanted it then. He also said "it will take me an hour and I'm not doing that on a Saturday afternoon" I was very disappointed and will now consider taking my business elsewhere.

Love love love this location. I am a World Market--or what…read moreI like to call Cost Plus--connoisseur. I've frequented World Market all over Colorado, California (OG locale--hence why I call it Cost Plus), New Mexico, Montana, Washington... And this location is great. They have a good selection and variety and offer great stuff at great prices. I come here for a lot of my international foods and furniture, home stuff and kitchen stuff. I have experienced excellent customer service. Recently I was looking for an olive oil container that I had previously purchased at another location, but somehow in a move lost it. I asked the cashier and since I was the only one in line--she took me to their little laptop, looked up the item, found it wasn't in the store, saw they couldn't order it, but directed me to login to my Explorer account, helped me do so (I was holding my 7month old baby), wrote down a coupon code, helped me figure out how to order the item--took us like 10 minutes and was super helpful, accommodating and cheerful. Totally recommend this location. Have fun shopping!!

I recently had a walk in shower installed in my home. I am thrilled with the result. It looks…read morebeautiful. The installer was very good at his job and probably cleaned my bathroom better than it was when he started the job!! I had ordered the shower in the fall and finally got it in April. The person I purchased it through did not keep in touch with me and I found out she suddenly left the company. The new representative was quick to make sure I received my order and checked with me today about the job. This company is amazing, although I am not too happy with my first contact person. The installer was a hied contractor and knew what he was doing. I would recommend Big Sky Bath Solutions to anyone wanting to update their bathroom.

Big Sky Bath Solutions installed a walk-in shower for me. Excellent work and service. I am disabled…read moreand Michele, the design specialist, listened carefully to my needs. Josh, the installer completed, completed the project in a timely manner. He asked about placement of fixtures and assistive fixtures. He covered everything with tarps as well as the flooring every day. Tarps were removed at the end of the day so toilet and sink were available. At the end of the project the work site was cleaned like new.