I went in to get a new phone and Barbara helped us. She was so nice. She explained everything to me…read moreand made sure I understood it. I am one of "those" people who tend to ask a lot of questions. She was so patient and kind. It was my birthday so she gave me a discount on my phone cover! That was a wonderful surprise. If I go to a Verizon location it's always in the heights. I have only had positive experiences there. Who ever is hiring for that location knows what they are doing. A perfect example, Barbara.

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

Fast, friendly and skilled. I've had great experiences with them in the past. I would recommend…read morethem to anyone.

I went in there because my phone wasn't charging. The owner of the shop cleaned it out and had it…read moreworking in less than 5 minutes. awesome service. The owner was also a really nice guy. 10/10 recommend if you're having any phone issues.

Yes,some people who work at this location and others are no-talent ass clowns.If they give a…read morenegative vibe right off the batt,go somewhere else or to another location.nothing says you have to stay there and put up with their brand of jack-assery.....

If you do business with this store stay away from the day manager girl. She is not helpful, blames…read moreany problems on the customer and and her demeanor is absolutely HORRIBLE. T-Mobile itself is a great provider, it just sucks that they can't hire good help.

I've purchased a couple of things and used them for repair. Always A+ service. My first choice for…read moreused phones or repair!

Poor customer service! Was quoted pricing to sell two iPhones. When I arrived just a few hours from…read morethe time I called, the store manager changed the price. He quoted a much lower price and without evaluating the phones first. After discussing the quality of the phones and reviewing the condition of them, we agreed on a fair price. He went to his till and again backed out of our agreement stating he only had $20 in his till. How do you conduct business with only $20 in you till?? How do you keep business and expect positive word of mouth treating customers this way?? I left my contact information for the owner "Wendy" to contact me about the matter and also called the west end location to speak with her, leaving her a message at the store as well. No contact has been made!! Great job Wendy!!! A great way to run a business!! Keep up the good work, at this rate your stores will close within 6 months, keeping my fingers crossed.

We had an out of state phone emergency, and Justin and Hunter fixed it immediately, we're awesome…read moreto deal with and MOST gracious in price. They and their business are highly recommended!!!! Thank you, both!

I was recommended by a coworker and I'm so glad that I was! My phone had died after an update and I…read morecouldn't get it back up and running. I came in to have them check it out and within minutes they had it working! So thankful I stopped here before trying to get to Verizon and purchase a new phone!

This company is horrible. We ordered, never received the full order. After contacting them 4 times…read moreI had to go on Facebook to do so. They realize I'm right and in form me two items re out of stock. I choose the same item different color and they informed me they wouldn't grant the same price we were give the day we bought our things. We've chosen to do our business elsewhere. HORRIBLE!

Does not display shipping fee until after you have paid; impossible to reach them to cancel the…read moreorder. I bought something for $3.97, which came up as the total; got a "confirmation" email saying I owe more than $13.00--they charged me for priority shipping, which I did not want.

Surprised people have had so many bad experiences here. David J. was very knowledgeable and…read morehelpful, solved my problem super quick. Thanks again for your help!

This store is awful. They completely screwed up when my husband needed a a new phone, then a very…read morerude and aggressive agent called and acted like it was my husband's fault. Then we went into the store and he was loud and bullying and refused to even acknowledge that his approach could have been nicer. Sorry to say I reacted badly, but it was the worst customer service ever and I will never walk in the door of this store again. This is after 35+ years of being a loyal ATT customer and sticking with them despite many opportunities for less expensive service with better coverage.

The person working here was very rude and inconsiderate human being. He must not like his job or…read morepeople. I've been to the store on Central avenue and they treat people with class, the individual that work here has very poor customer service!

From the owner: We're more than just a battery store, we're committed to providing outstanding service and…read moreexpertise for a variety of solutions - including power, phone repair, auto battery installation, key fobs, lighting, and more! Whether you need help finding a replacement battery or to replace a shattered screen on your device, Batteries Plus is here for you.