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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    5 years ago

    Josh Miller was excellent, he explained my new phone to me. I think I'm going to be very happy with Cricket

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    Verizon

    Verizon

    3.9(8 reviews)
    0.3 mi

    I went in to get a new phone and Barbara helped us. She was so nice. She explained everything to me…read moreand made sure I understood it. I am one of "those" people who tend to ask a lot of questions. She was so patient and kind. It was my birthday so she gave me a discount on my phone cover! That was a wonderful surprise. If I go to a Verizon location it's always in the heights. I have only had positive experiences there. Who ever is hiring for that location knows what they are doing. A perfect example, Barbara.

    First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

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    Verizon
    Verizon - Billings - Heights Verizon Store | Cellular Plus

    Billings - Heights Verizon Store | Cellular Plus

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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