Cancel

    Open app

    Search

    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

    Cricket Wireless Authorized Retailer Photos

    You might also consider

    More like Cricket Wireless Authorized Retailer

    Recommended Reviews - Cricket Wireless Authorized Retailer

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    5 years ago

    Josh Miller was excellent, he explained my new phone to me. I think I'm going to be very happy with Cricket

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Cricket Wireless Authorized Retailer

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Verizon

    Verizon

    3.9
    (8 reviews)
    0.3 mi

    First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

    I came in looking for help on my iPad that had been sending/receiving messages and then stopped…read more After explaining the issue, Dan, who turned out to be the store manager, insisted that it simply wasn't possible for iPad to send or receive messages to Android phones. I showed him chats where it had worked, but then stopped. He didn't believe me, despite showing him, and insisted that it just wasn't possible. He explained he had been doing this for a long time and was the store manager, so he knew what he was talking about. He went so far as, "Well I wasn't there to see you send these messages." It was unbelievably frustrating to not be believed, even insinuating I was lying, despite showing him that it had been working. I threatened to go elsewhere for help, including another carrier (after being with Verizon for 20 years). He finally asked another employee, Austin, who listened, did some digging and that it *had* been possible until around the time I started having issues due to an upgrade. Even if it wasn't the answer I was hoping for, he listened, tried to help, and didn't disregard me. If you come here, I would not recommend getting help from Dylan (he does not listen, and did not even try to help). Even after Austin found an explanation, Dylan never apologized or try to do anything other than explain why HE was correct.

    Photos
    Verizon
    Billings - Heights Verizon Store | Cellular Plus
    Billings - Heights Verizon Store | Cellular Plus
    Verizon

    See all

    Cricket Wireless Authorized Retailer - mobilephones - Updated August 2026

    Loading...
    Loading...
    Loading...