We had such an amazing experience with Abbey Diaz at AT&T store at Southpark Meadows H25K. She went above and beyond helping my husband and me combine our accounts and order new phones. Her patience throughout the process was incredible, and she never rushed us, even when things got complicated. Thanks to her determination and attention to detail, we were able to take advantage of discounts we didn't even know we qualified for. She made what could have been a stressful process feel smooth and easy. Truly one of the best customer service experiences we've ever had! Thank you! read more

All of the employees are kind, knowledgeable, and patient. Rolando and the manager, Israel, went above and beyond today. They even made up for the poor customer service I received from calling 6-11. I highly recommend this store. I've never had a bad experience. If you're considering making the switch, check them out! Thanks, Rolando and Israel. read more

I tried to trade in my old phone when purchasing a new phone. They told me I could get $350 of trade in value for it. Then they bring out a contract that explicitly states $150. I tell them a verbal promise from them is not the same as a written contract. They argue with me for 5 minutes and I have to educate these 18 year olds what a contact is and why the stated amount and a signature agreeing to the stated amount matters. They refuse to understand and continue to lie to me and tell me I will get the $350. I refused to sign a contract contradicting their verbal promise. I'll sell my phone elsewhere. I've never had a good experience here. Ever. Been coming here for 6 years. The Buda one isn't any better. read more

Thank you Cesar for assisting my partner and I to get our new Iphones16pro and ProMax. Thank you for explaining every step we needed to complete the transition from our old phones onto our new ones. And thank you for answering every question we had you were amazing ! We really appreciate your honesty and comfortability . read more

Jorge was so helpful and kind! He got me set up with everything I needed so quickly and saved me a ton of money!

This store is terrible. You want in and are expected to spend your entire day there waiting. The manager just walks around. Needs a completely different system and customer interface. read more

The worst customer service. Just needed to return my device on canceled service. Was ignored, then told I didn't sign I. So they couldn't help me. Spent over an hour just to return a device Should have just mailed it. Have now canceled all my att services. All men work here, and they told me to sit down when I wanted to stand. Go anywhere else if you can. Rude, and not helpful. Priority was talking with other employees and pretending to be busy at the register Probably would have been different if I was buying something. They don't make it easy that's for sure. Have two registers but only use one. 3 employees wandering around but not helping me. read more

I've had mixed results at this branch before but today they nailed it. THey handled the 4 customers before me with respect in an orderly fashion. Everyone was greeted, signed in, and given help ASAP. Cecil took fantastic care of me when it was my turn hElping me redo Okc ve a billing is se and getting my Apple Watch up and going witty it's new 4g plan. This was a great result and far from what I was expecting based on past experiences. It seems we have spoken and they have listened. read more

AT&T Store - Att store crushed it with customer service today - Mobile Phones Near Me - Austin, Texas

Don't go here if you even remotely value your time. Last night I went in for a new SIM card and it took probably 30 mins but it got done so no big deal until I went to make a call today and it's not working properly. So just went it to get it fixed and I was in there for at least 20 mins without even being approached read more

I really really dislike this att store. I work in the tech industry and every time I come in here their service is awful. Let's just take this day. There are many. And it is service like this why I typically just go to an Apple store btw. They may not be perfect but at least they have really good service. Though super busy. Back to it. Tons of people at this location. As in, 6 people waiting for help. I do get greeted fairly quickly, and then put on a waiting list. 4 employees working. Not sure who does what. From my perspective, one employee assisting customers, 3 employees standing at a counter chatting, laughing, what seems to be just hanging out. Now I have to assume they are working. But who know. All I see is me and others waiting to be helped and a potential for 3 other employees to actually assist. But nope. This is a regular occurrence when I come to this location. The lack of helpfulness. It is the closest location to me so based on time I am forced to make it work. When time allows, I will bypass this location to go to Barton creek if possible. read more

Just came in on a Sunday afternoon and was able to be helped immediately. M you're tired me too. Do you wanna go to bed? OK well we gotta go here first My Apple Watch that has not been pairing to my cell plan for the last few months. I expected that it would be a hassle to get fixed and had delayed visiting the store. Finally came in today and Manny had the SIM reset within three minutes! read more

Went in yesterday to check on a phone upgrade and worked with Alex. Didn't like the upgrade offer or that Alex wouldn't do a data transfer from old to new so decided to pass on the upgrade. This Petty Labell, Alex, seriously set my entire service up to cancel the next morning. Did I miss the memo notifying us ATT had turned into Cricket mobile? This is some pure trash customer service. Grow up. read more

Worst! Verizon might be expensive but I got better service and quicker than this AT&T place. I've been an At&T customer for years but based on my experience right now and the amount of wait time they put the customers might be worth changing. I'm sorry customer service goes a long way with me. read more

HORRIBLE customer service!! Do not visit this store!! Avoid at all cost!! I walked in and observed at least 8 employees loitering around, joking and texting on their personal phones. However, when I called the store directly after getting lost in the huge parking lot, I could NOT reach a live person!! After spending 1.5 HOURS to have my phone number ported from T Mobile to AT&T (HUGE mistake!) Jaime insisted that I ported my number to Cricket and not AT&T. I had spent an hour on the phone with AT&T yesterday and was advised that all I needed to do was go into a store and get a new SIM card. Jaime basically implied that I was lying. Fed up & insulted, I requested the manager, Antonio. He told me I had to drive to a Cricket store, PURCHASE a plan, get a new SIM card, port my number back to AT&T and spend another half hour to get it set up at their store location. Antonio had no explanation why my number was ported to Cricket and again, Jaime insisted that I'm an idiot who talked to Cricket yesterday and not AT&T. I will stay with T Mobile, as they pinpointed my issue and resolved it without any additional cost and not wasting 2.5 hours of my time. They are idiots who have no clue what it means to provide exemplary customer service. read more

My fiance son went to the AT&T store in Austin Texas on 9900 IH35 South and purchased a new Note20 Ultra 5G (1200.00) phone. He encouraged my fiance to go to same store to purchase the same phone. My fiance came home upset about her experiences and interactions with the sales clerks during her purchase of the 1200 phone. We was going to leave that experience in back of us, but unfortunately she did something to the phone to lock her out of the phone login. Even though she did not want to go back to the same AT&T store, but she later decided that it maybe better if she went back to the same store in case she had to replace or exchange the phone and she wanted help to move her contacts to the new phone. The sales clerk was very unhelpful. He provided no new information on her phone lockout. We got the impression that he just wanted us to leave him alone. When we asked that ANYONE can help he said no one was available. We then tried to suggest to the clerk maybe we can factory reset the phone (??). He claimed he could not help us. My fiance finally gave up and demanded her money back ( the phone was only a few hours old ) and a full refund for the accessories she purchased with the phone. The clerk quickly figured out the problem only after my finance demanded a full refund. He factory reset the phone. And he said he cant help us move the contacts from the old phone I had brought with me to the AT&T store. A total waste of energy, time, and the gas to get there. read more

Tim had come by the office to collect the keys so that he could access my apartment. He had been gone for quite some time and I told my property manager that I would like to leave and go check on him in my apartment. I felt that he had been in there too long. Tim had been unattended in my apartment from approximately 10:30AM until about 12:20PM. Upon entering my apartment I noticed my once made bed now had pillows out of place, as though someone had been in my bed and my blanket wasn't tidy. I also noticed his wallet was sticking out from under my blanket. I didn't say anything at this point. I was scanning my place to see what else was amiss. I walked into my closet, where he was at and asked him what he was doing and why was this taking so long. He looked shocked that I had shown up and apologized. He stated that he was trying to figure out where certain cables were going and then tells me he was bored and had been chilling and playing video games in my closet. I noticed "personal" items appear to have been messed with on my counter and in my closet. I also noticed my bathroom smelled weird and my fan in the bathroom was on. He had questionable "snot tissues" on my bathroom counter. He apologized and grabbed them to throw away in my trashcan. Suddenly he is scrambling to get his things together. He is apparently done when I make an appearance and start questioning him. He says to me that he hopes he didn't leave any tools around my place. I told him to wait there by the door and I will go check. I then grabbed his wallet from my bed and said you left this in my bed. He is flustered and says ,"uh uh I wasn't in your bed. I mean it looks really comfy though." read more

I just went to this store today! the manager JR Benitez& others who work there were Fantastic! Cecil & Gabby were Awesome Too!! They all work very well together!! They are Friendly & Professional! If I ever need to go back, I know I will be taken care of! I am disabled. And they're compassions was appreciated read more

Don't really help at all, tried getting WiFi for my apartment, went multiple times , since they said they will Call me for updates but no calls so I had to personally show up. Then they didn't know what was going with my order , the last time I went they said I'm able to get WiFi but the technician shows up & said they can't install it , so I call the store & said they call me back & they never did. I'll never go back to this AT&T store again. The customer service really sucks. read more

I was greeted as soon as I walked in the door. Told them I was there to pick up the phone that I ordered. Francisco brought my new phone out, he set the new phone up, transferred everything from my old phone, put the new otter box and screen protector on for me and answered all of my questions! It was so refreshing to get good customer service I just had to take a minute to give my appreciation! Kudos to Francisco! You were a breath of fresh air and made my day more pleasant! read more

0 stars. No help. Was sold an external battery / protective case. The case dropped, my phone cracked and my external battery quit working. I was told the case did its job (???) and they will do nothing. Do not come here. read more

I don't normally write very many reviews but I have to say Kenny @SouthPark Meadows location was amazing, he was very patient, super knowledgable, and helped my wife and I choose a ton accessories with great deals to go with our new iPhone 6s'. Thanks Kenny!!! read more

Horrible customer service. The manager wouldn't even listen to what the complaint was. Nobody in the store wanted to help us when we first walked in nor did they let us know anything that was going on. We didn't know any names they didn't have nametags on. Just a horrible store to go to read more

Today I had came in because I had upgraded my phone and ordered it for delivery I had to return my old phone and customer service gave me a run around on the phone. I came into the store, which by the way has been my go to store to always get my phone from here because they make it a easy and stress less for me. I was greeted immediately and told to hold because they were with customers no biggie right. Some employees not so much as they were more just chatting it up at the counter, whatever someone will come help, I then was greeted by Roxy she asked if I was helped I told her no that they told me to wait and someone will be with me; she immediately dropped what she was doing to help me! I told her I was just there to drop off my old phone for return she sat with me helped in the matter of minutes and answered all my dumb questions (sorry Roxy!) I'm very pleased with the service and swift process this was. Thank you so much Roxy! Stay safe AT&T! read more

All I needed to do is exchange a iPhone and I my husband had called before we came so that It would be easier!Guess not we've been here almost two hours still nothing. The two managers here are not very curious and not helpful what's so ever! They prefer to help people with simpler tasks! Managers: Shawn & Jovana read more

Simply horrible customer service-- I was upsold to an iPhone 7 screen protector -- the screen protector started coming off within three weeks - - when I came back to get some help , get it fixed, they told me there was nothing they could do - - not only that, but I had to wait in the store for 30 minutes for them to tell me that. Insulting, and just flat out lame If I could leave 0 stars I would DO NOT GO HERE - take your hard earned cash elsewhere - they will laugh while they steal you blind It's that bad read more

Frustrated,aggravated, unsatisfied and exhausted are just a few words that come a little bit close to what I am feeling about this store, its Reps, Managers and service! Two weeks ago I walked in the store at South Park Meadows and spoke with Fernando one of the stores reps hoping we could get a better cable/internet service, at the time he made it sound like a great deal and we could be saving some money, we signed up and I gave him my debit card for advance payment that he said they had to have at the time, no problem right? Ha!! he set my account up with the wrong debit card number therefore my service request never went through because the card didn't go through, his mistake for sure which he admitted, that is where the nightmare began, long story short, AT&T withdrew money out of my account twice for the internet service! when they finally got my card info correct. I verbally on the phone asked one of the managers Sean to cancel my service because I was unhappy with how everything was handled, he assured me he did cancel it, I found out two days later he never cancelled my service, so I went back to the store and spoke with another manager Jovanna who also assured me she would get my money reversed, and assured me my service was cancelled. After waiting on hold for long periods of time to speak with three managers Sean, Jovanna and Brad on three separate occasions not one of them provided any kind of satisfaction for me! I was lied to on several occasions by each of them. I still DO NOT have all of my money in my account AT&T owes me. I spoke with several reps also at the 1-800 numbers and they are useless as well. One last thing, since I paid my cable service in advance which was separate from the internet issues I just spoke of above, I was told that I was stuck with their service till January 8th, 2018 because the money I advanced was non refundable which BTW was never told to me by Fernando, another mistake on his part!!! My next step is to write the BBB and the AT&T complaint Center. These people need to realize they have a job to do and that job is to satisfy their customers! at this particular store not one but 4 of the employees failed to do so. They are not accountable and all need serious customer service training! Too bad I can not score them a big fat zero! Stay away from AT&T if you are wise. read more

Internet sucks ass they promised one rate and then charge another if it wasn't only service out apartments provided I would never use them. Google fiber much cheaper and waaaayyy better. Do not use this service. read more

I love this location!! Jr I believe is his name (the manager) is very professional and helpful!! They always resolve my issues and problems!! I just upgraded to the iPhone max pro and I love it! Thanks guys for all the help! And the gentleman who helped me too, forgot his name!! read more

buyer beware: if they tell you they will waive the activation fee if you call the 1-800 number, run away! here's what happened: we have an unlocked phone and was looking for service. we already have verizon, but i thought maybe at&t is better. we came to the store and one of the employees there approached us. we told her what we wanted and she started skimming through her tablet. she checked and unchecked stuffs, and was trying very hard in signing us up for a bundle, and then directtv! we repeatedly told her we only needed a sim card. towards the end, she asked us to sign on the dotted line, i told her i would not sign unless she waived the activation fee. she said call the 1-800 number to get it waived. we called the number the moment we stepped out of the store. and guess what? everything she told us about the 1-800 number is a complete lie. the 1-800 number is now telling us to go back to the store to get the fee waived. just wow. read more

Worst place for service. This is only my second time back here because I have to come here for service on my phone. On any given day you'll see the guys huddling around each and if you happen to notice they simply all scatter or move off the service floor. Meanwhile, there are people waiting to be helped. I really dislike this location. read more

Thanks Gaby for providing such wonderful service, it was a pleasure! I can't tell you how appreciative I am for your help today, thank you!

Terrible company. Terrible people explaining things. When you cut service to a phone you'd think that would mean shutting off the service for that line wouldn't you? Not at AT&T. read more

Came in ready to purchase a new phone no questions asked, an associate came up immediately and took our name. We then sat around for the next 20 minutes while 4 employees sat at a table with each other twiddling their thumbs, ignoring us and the 2 couples that were behind us. Don't waste your time here they don't want your money.... read more

ATT serviced my home TV service today. I began with them in them in the 90s. I have had some technicians in the past who were good but this guy is GREAT! He was able to troubleshoot things others had missed. His name is Michael C, I recommend requesting him if you're in South Austin and need an ATT technician to come out. For the first time since I moved in a year ago, everything works correctly. I had about given up on them.... read more

I went into the store today 1/16/19 to buy a new iPhone since I've had my old one for about 3 years I was greeted after a few minutes of browsing and then waited a bit longer maybe 10 or so minutes for my name to be called it wasn't until an extremely helpful representative by the name of Alex came to my rescue. He assisted me with every question and explained all the differences between the phones , and then even the same repeated question again, haha. He was patient and kind and very personable. He made my purchasing experience one of the best I've had with AT&T so far, and I have never have any other service providers before aside from AT&T ( That is A LOT of other representatives to do better than... ) after the purchase he spent time setting my phone up with me and placing the screen protector on for me. He made me feel welcome and even when his job was done he still made it a point to walk me out of the store and open the door for me. I want to give a huge shout out to the young man named Alex. You sir, have gone above and beyond to make my day. Thank you. I hope this is helpful to all others looking for a good representative at this location and also brings the attention to his management of this commendable experience he and he alone gave me with my recent purchase. read more

AT&T Store - iPhone X - Mobile Phones Near Me - Austin, Texas

Wasn't a big fan of going to the at&t store..but Robert was very helpful! He was very nice and knowledgable. Thank you Robert!

Experienced long waits and a lot of trouble getting service.

Excellent staff! I went in on the iPhone X launch day and the process was very smooth. They also handed out coffee, cookies, and bottled water to those of us who were standing in line for hours. read more

I was in need of a new phone and I was very please with my help at the South Park Meadows AT&T store. It was very easy for him to tell me how to transfer over my information and gave me his personal cell phone in case I needed anything once I left the store. He said it could take up to 24 hours for all my information to transfer and the next morning everything was on my new phone and working perfectly. I highly recommend this store! read more