I can't recommend this shop enough. The first time I called, I was still shopping around and…read moregenuinely unsure what to do with my phone. I didn't know if it made more sense to sell it, replace a part, or do something else entirely. Instead of pushing me to come in or trying to make a sale, they actually walked me through all my options in a really thorough way. They explained their pricing clearly and also helped me understand what different repair paths mean cost wise depending on where you go, so I could make an informed decision. That level of transparency really stood out and made it clear they weren't just trying to get me through the door. I've since been there twice for repairs, and both experiences were great. Everything was fast, transparent, and affordable. I've never waited more than 10 to 15 minutes in the waiting room. The second repair was more involved, but they were upfront about the timing. I dropped my phone off, came back about an hour and a half later, and it was ready. When I later noticed a small issue and brought it back, they took care of it immediately with no hassle and no complaints. The space itself is quaint, and they usually have something funny playing on the TV, which is a nice touch. If you're looking for honest people who clearly explain what you're paying for and why, this is the place. I'll definitely keep coming back here as long as I live in the area. Thanks yall!

I brought my MacBook Pro that I deleted by mistake. I was not able to reinstall the OS by myself…read more they took care of my laptop in less than 2 hours. Running a new OS.

Helpful staff. I suggest calling ahead to be placed in line then showing up. An employee helped me…read morego through like 5 old phones, most of which were dumb and gross and i couldn't figure out the pass codes to but that's not on him. We got one unlocked and instead of selling it to ATT I sold it online for double. He gave me the advice to go to the Apple store instead of ATT when buying a new iPhone. Super appreciated his honesty and tried to sign up for internet via him bc they get paid on commission of services not items. Where I live wasn't in network but I tried!

After having spent several thousand dollars at this particular AT&T store over the years for…read moreiphones and accessories for myself and family members, I am wondering why I would ever do so again. I have an issue with a phone that I purchased there a little over a year ago, and I brought it in. The saleswoman would . not . even . touch . the . phone. She had a little slogan memorized, which she said to me at least three times, which goes something like "We're your AT&T wireless provider," meaning that and nothing more. I pointed out that I bought the equipment right there, which makes them the retailer, and that I had paid AT&T (not Apple or Mophie), and that I can produce the receipt which shows that. She recited her slogan each time and little else. She told me to call Geek squad, or Apple, or Mophie. She was as professional as she was unhelpful. Presumably staff are told not to do or say anything other than to sell phones and service contracts. Which means there is no sense in buying phones and allied equipment from this, and presumably any, AT&T store. Next time I'll go to the Apple store or maybe elsewhere, but I can't see going back to an AT&T store. For my visit today, they stood for nothing.

Not fancy, no frills just helpful & honest. That's a 10* in my book! No up sale, cross sell, sell…read moreme something I don't need. THANK YOU! I will definitely return & recommend to anyone who asks.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

If I could give iTech 10 stars I would. Note: THIS IS NOT A PAID OR SOLICITED review…read more A bit of background... I've been having issues with my Samsung phone where the phone will be fully charged and less than 4 hours later, while only on standby, be totally dead. On Saturday, I took the phone to The Best Buy (I originally purchased the device at a Best Buy) in Round Rock, which is the only one of their stores in the Austin area that services the device. The "technician" tested my device and said the battery was fine and they couldn't replace it because it past their "thorough test". Not one to take things at face value, I went over to iTech in the Domain. The technician was knowledgeable and pleasant and agreed there was something up with the phone. He opened up the device (with me standing there) and to both of our surprise the battery was swollen to twice it's correct size and ready to explode. Remember all those people who couldn't get on airplanes last year because their Galaxy Note 7's were ticking time bombs?...yeah like that! New battery installed and I've had zero issues with it since. Apparently, Best Buy's rigorous test was to ask "is it a battery?" and if the answer is "yes" it passes. I will NEVER give Best Buy my business again. Not only did they fail to correctly diagnose the issue with my device but they let me walk out the door with a device that could have caused physical harm or fire damage. (and yes, I'll be leaving them a review also.) So, in short, bring your device to iTech in the domain with the confidence that it's in good hands. Best Buy....I hope Amazon puts you out of business.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

Good customer service. I had a broken screen on my pixel 2 phone. The rep ordered a new one right…read moreaway and installed it as soon as it came. I even got a lender phone to use while mine was being fixed. The phone works perfectly now. Good as new.

After a few weeks, I was able to get my dispute resolved through BBB. My phone was finally…read moreunlocked after several frustrating calls due to my circumstances of moving out of coverage area. I will still never go back to Boost due to the several incidents of sales reps lying to me about products or services just to make a sales. For example; 1. I was told I could qualify for the phone payment plan to purchase an expensive phone without any interest or fees if I paid it off within 6 months. I was charged a loan fee of $129. I fought hard for a refund due to the misinformation but it took months to resolve. 2. I switched over from Cricket to Boost since they told me I would have coverage in Mexico while traveling. I only had one hour of coverage for the full 10 days that I traveled. I was put in a challenging circumstances by not having a phone to use.

Allan at this location has done a tremendous job helping me with some of my phone settings that…read morewere all screwed up and didn't work as they were supposed to..After my own internet research and final surrender to the fact that I am incapable,he managed to resolve my phone issue with patience and a smile.Outstanding customer service !!!

ITech Express Tech Handlers are quick, reliable and affordable. They fixed our computers the last…read moretwo times. Once was an iPad hardware problem the other a Mac software issue. Highly recommend

I was having issues with my iphone and assumed I needed to replace the battery. I brought it to Tek…read moreHandlers and they were able to clean and correct the issues I was having with my phone on the spot AND without needing to buy any replacement parts. I recommend Tek Handlers to my family and friends

Very bad service and cheap parts. DO NOT GO HERE!! Trust me you will regret it. I paid $378 for my…read morephone and took it back the next day due to overheating and the keys not working and not holding a charge. I went into the Apple store and they said that Cellaxs and Cell Zone get several unhappy customers daily and that they ruin phones using the cheap parts. This business needs o be shut down due to dishonesty and low integrity.

very very very bad service. my phone back cover broken. He charged more money compare to other…read morestore. ( I went to this shop cuz i was in hurry and this is my 1st time ) once phone repair I came home my phone speaker is not working.when I called them they said you did review talk with review.