I have been using my wife's old tablet a lot lately. Recently, the screen broke (it first made…read moreweird images, then got all pixelated, then finally the tablet wouldn't turn on). We brought it to the mall to see what could be done, and the Best Buy next door pointed us here. The two guys were friendly and suggested that the screen might need to be replaced. They quoted me a price, which seemed high compared to the cost of a new tablet, but there was stuff on this one that I needed so I agreed. I conditioned my approval on the basis that if the new screen wouldn't fix it I didn't want to pay for anything. A couple of days later and they called to say it was fixed. I picked up and brought it home and discovered that most of the screen worked fine but the bottom inch didn't. I talked to them on the phone and they offered to order a new screen. It arrived in a couple of days and they made the switch. The process is somewhat convenient though I wish they had hours later than 7PM during the week. I am pretty busy on the weekends so getting here to drop it off (then pick it up, then drop it off again, then pick it up again) spread the process out a lot longer then I would have liked. They weren't cheap ($160) but they did quote me up front and they were quick and polite.

I can't image why this store doesn't have a better rating. They did an awesome job for me in…read morerepairing my iPhone. I had ATT's warranty company replace the battery in my iPhone 11 and they ended up messing up the screen. Instead of dealing with that hassle a 2nd time, I went next door from the ATT store to FixTeam to see what they could do. Within 20 minutes, Simon and Joe had me walking out of the store with a perfectly functioning phone. They did a bang up job!

I love this store. It's smaller than most of the other stores in the area, so sometimes they might…read morenot have the full range of what Sprint offers, but since you can reserve phones online for pickup and purchase in store, it's not a problem. The staff is knowledgeable and familiar with the products and services, and very pleasant to work with. During slow times, they might only have a single employee working, which can lead to fairly long lines, but even with 4-6 people waiting, the wait is still shorter than at some of the larger stores in the area. They do not have a repair facility on site, so if your phone needs repair rather than a complete replacement, you'll be sent somewhere else unless it's something particularly simple. That said, they can determine when a phone should simply be replaced, so if you're pretty sure it's not repairable, they'll be happy to help out. They have a limited number of accessories, but they stock for the most popular and newest phones. What I like best about t his Sprint store is that everyone tends to be really friendly. The staff, certainly, and I expect that, but also the customers. I think that the efficiency of the store lends itself to a more positive experience, even for people who might have to wait for a little while. Shared conversations and jokes help to make the time pass quickly.

Great service at a fair price, would use him again for screen repair if I ever needed it.read more

Really bad, broke my phone and had me go to another repair shop. Was too expensive and wasn't…read moregreat. Never called back aswell.

I was recommended to Spaulding by a local business and he very ably helped me transition from MS to…read moreApple. More recently, I took a non working IPod Classes to TJ when others declined to look at it. Competent and personable.

I've used them for years. Spaulding is there to help. Not to sell you new tech. Just to give you…read morean honest answer whether your current laptop or desktop is fixable. Reasonably priced and reliable.

I came to store to pick up a phone I ordered online. once getting to the store they said they…read morecouldn't give me the phone due to some "error". Rep stated it was an easy fix and he could get me the same deal as the one I purchased online. he ended up increasing my bill by $70. when I saw that I decided just to return the devices and cancel the service the rep stated due to their not being a manger there they would have to charge me a $50 restocking for the the 3 unopened devices. after completing being fed up with the situation I just agreed to pay the fees. once agreeing the rep went back on his prior statement and said I actually could not return the devices at all due to there not being a manager there. the reps name was GAVIN. he has a condescending attitude while giving out incorrect information. AVOID THIS STORE AT ALL COSTS or else you will end up paying more money.

Every visit (about four this far) has been stellar. Customer service over the phone is usually…read morefilled with disappointment and language barriers but this location exceeds all expectations. I know most issues arise from Verizon's policies and changes and sometimes it's poor technical support. Th e staff at this location really do their best to resolve, activate, correct, and resolve as much as possible, very accurately. And I appreciate that because spending hours on the phone can be daunting and a consulate waste of time if the issues aren't resolved. Five stars!!

Called a few places to price a charging port replacement on an iPhone 12. Most were $150 or more,…read morebut these guys said that they would clean my port first and if that didn't fix it then they'd replace it for around $130. The cleaning did the trick. I later heard that other places say they'll replace it and just clean it but these guys were honest and quick.

I dropped my phone in Rome NY while visiting Fort STanwix and wanted the glass repaired ASAP. I was…read moretold to take it to i fixit in Oneida. I made it very clear to the clerk that I lived in Albany, wanted the phone fixed that evening, or I would have to go somewhere else. He charged me in advance, took all my personal information to gain access to my phone, told me to come back in an hour and a half, and when I did, told me he did not have the part, couldn't fix it, but had an awesome deal involving swapping my phone for a replacement that he assured me was much better. I refused, he pushed and said I was missing out on an awesome deal, refunded the money on my credit card, and I left. The next day I discovered that he had not even refunded the money correctly and had to make a 20 minute call to the credit card company to get compensated for the cost of tax that he had apparently planned to keep. BAH! Terrible experience. Next day I went to the i fixit in Colonie Center. No payment in advance, professional service, checked to make sure he had parts in advance, charged about 50$ less than the guy in Oneida had charged, and fixed it smoothly and quickly. Just like they should! Thank you!

I had the best customer service last Sunday morning. I went in with a bug in my phone and the…read morewoman that helped me was determined to fix it. Also she helped 3 other customers while doing my phone repairs, which shows true multitasking and initiative. She is top notch!!

These guys are scam artists. They overcharged and essentially stole money. I should not have…read morebelieved the price quote, nor should I have went through with the purchase. Heed my warning - don't be fooled by these shysters.

It will sound random. But we were literally passing through Albany on our way North, and on a…read moreFriday morning, we needed to buy a used iPhone to replace the one I was using. A quick search yielded these guys who were along our route, and we made the quick stop. And were the first ones there when the doors opened that morning. Don't let the location or look of the shop fool you, these guys were extremely helpful and knowledgeable. They had a pretty good product selection - I got my used iPhone 7 at a good price (it looked almost brand new). And the counter guy even helped me switch SIM cards, and made sure everything was working to my satisfaction. We were in and out in 20 minutes, and continued along our drive without missing a beat. Sadly, we don't live nearby or I would be a more frequent customer. If you live in the area, then this should be on your list of handy resources for your cell and tablet needs. Keep up the good work guys.

You hate to pile on a business that's already gone out of business but these people really screwed…read moreme. Not long before closing up shop sometime in March 2019, I had my iPhone battery replaced. It was $79.99. Within a month, something in my phone starts rattling around. A short time after that the phone had issues accepting the power to the form the lightening cable. I called Phone Wizard who I discovered had gone belly-up. So I took it elsewhere. These folks opened up my phone and told me the following: "Your battery is is barely connected by a tiny power cord to the rest of the phone. That's what rattling around. Also, whoever put the battery in gave you a used battery that was literally glued in place." Totally unacceptable. I had to pay $60 for another (new) battery because the good folks at Phone Wizard seemingly had at best had no clue what they were doing, or at worst willfully screwed me over. Shame on these people and their business practices.