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    Verizon

    1.7 (29 reviews)
    Open 10:00 am - 7:00 pm

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    Best Buy - Albany

    Best Buy - Albany

    (127 reviews)

    $$

    Standing here for 15 minutes after being told someone will be here to assist. Not a sole around…read more Finally a young man named Jacob appeared who was very helpful, he listened to what I was looking for in a laptop and did not try to upsell me on any products. Jacob gets 5 stars but the business itself only gets 3 stars.

    Crap experience. Made a reservation for the geek squad and no one acknowledged me for over 25…read moreminutes while I waited at the front and saw my name constantly show on the screen saying I wasn't checked in. I get it ur understaffed and it's the holidays but you can still acknowledge me so I know I'm not waiting around for nothing? Finally get someone to help me and the guy looks at my computer for all of 2 seconds, says it's gonna be $800 and two weeks to get it back. There was no way he knew the model, year, size etc; based on looking at it for that long. He told me to just look at getting a new computer. While I was waiting around for 30 minutes I ended up booking an appointment with the Apple Genius Bar- they actually looked at my computer, quoted me $400 and it was fixed within 24 hours. My experience with this Best Buy has never been good in all honesty. I get it customer service sucks blah blah Best Buy do a better job of training ur employees and taking care of their needs so they can actually help ur customers cuz revamping the store is not enough. U don't care about ur employees so they don't care about us. DO BETTER! Also shout out to some old lady named Gloria cus she was being a Karen on my behalf and I thank her for that.

    RadioShack

    RadioShack

    (1 review)

    I'll start with what happened to Radio Shacks in general, and then get on to what's wrong with this…read moreparticular Radio Shack. Radio Shack started out as a supply-and-advice center for very serious electronic hobbyists. It could get you parts, and you could usually run into the local fanatic about small electrics and electronics behind the desk who would steer you towards the right solution to your technical problems. There were a lot of ham operators and early solid state enthusiasts among the dedicated clientele. Gradually it became the place to go to get both the electrical part you needed AND advice about more mundane things, like how to swap out plugs or install your own TV antenna, and Radio Shack established its rep as the place for "regular" people, not just DIY/hobbyist types, to go. You could get odd-sized batteries and still get the excellent advice. Then Radio Shack started moving into what I'd call low-end retail electronics. You could buy a TV there, not just the parts to fix one (which you can't do anymore). Then home computers, for a while. And a VCR. And so forth, as each new generation of equipment which first required extra help and explanations came along. And while they never grew to the Best Buy level, since the footprint of their typical "shack" was small, they continued to keep a reputation as the place you could go to for decent quick help with solving a particular problem with your electron-powered device. And then came the cell phone. Now, Radio Shack has devolved to the point where they're essentially a cell-phone advice-and-sales place that still stocks a lot of other stuff. The employees get trained on how to swap out your number and get you up and running on your cell phone, and they seem to specialize in the clients who are accustomed to coming there and maybe not so much directly to a single-carrier cell phone store. I know this because I've been waiting on getting help at several Radio Shack locations for years now, listening to Joe Rotaryphone have the cell phone explained to him by the staff, while I'm trying to find where they left the inverters and soldering wire. And along the way, they've dropped training their employees about anything else. The local nerd patrol have found their skills are more marketable and appreciated elsewhere, so your friendly neighborhood smart-electronics-self-trained-geek no longer wants to work here. So you get run in the mill retail clerks who are well trained and versed on the cell phone thing but not about anything else. Which brings me to this location. While I've noticed the above about many Radio Shack locations over the years, this one has been particularly bad with respect to the following. * The clerks don't know their own stock. It's not just that they don't know what it is I'm talking about when I come in and talk about some basic item (and I'm not even talking diodes, I'm talking digital thermometers and rheostats and the like), they don't _even know what's in their store_. * On three of the past five occasions I've come to this location, they have had the item I wanted to buy _mispriced_ on the shelf, and then refused to honor the "marked" price on the shelf. Their POS database is king, I suppose, but this is either sloppy or dishonest or a little bit of both. * They DO NOT UNDERSTAND THE BASICS OF ELECTRICITY. I could go into detail here, but I'm sure you don't care for the purposes of this review. But by way of a simple example, I recently had a clerk pull out a lithium and a nicad battery (they were low on stock on the former) and claim I could mix them in the same device. (Don't try at home.) I had one who was utterly unclear about the basic concept behind surge protection. I had another who did _not understand the difference between switched and unswitched_. So what's the point of coming in here? I have to find everything myself, they don't understand what they've got, and three quarters of the time they want to order something specific I want out of a catalog. YO, I CAN SURF THE WEB, DUDES, and buy on-line myself. I will say the staff here have always been friendly, prompt (barring the odd cellphone sale to Joe Rotaryphone), and willing to help (if utterly unable) but I'm at my end with the Shack. I will probably stop in occasionally for the item I have to have now that I can find and understand how to use myself, but I have no need for a cell phone and if I did I'd be smart enough to go to a cell phone carrier after researching it in advance. I do not rant. It's just a sad coda on a long, long relationship with the Shack and writing this review is part of my process. I have moved on to the fifth stage, acceptance, here, and that's all good.

    CeX

    CeX

    (3 reviews)

    Love this place. Has the world's most chill laid back employees. Please don't be rude to this…read morebusiness if they don't give you the price you want for your used electronic item. They are after all, A BUSINESS and they already pay top dollar for used electronics. They have a very funny name and it was actually created by a bunch of satirical British men which makes me love the company's personality even more. Has a great selection of gently used cheap movies for date nights if Netflix doesn't have the movie you're looking for to stream (happens to me 99% of the time).

    It's a convenient place to bring electronics when you need cash but you really should watch out…read morebecause the people that work there have no idea what they are doing (maybe with the exception of the store manager). The first time I brought stuff in the guy working misquoted me a higher number for one of the items I brought in by A LOT. The second time I brought stuff in a different guy told me, after running it through some "tests", that my iPhone was locked to the ATT network even after I told them that couldn't be possible because I purchased it unlocked directly from Apple. He offered me at least $50 less for it because of this. In addition, they rejected another one of my items because they "couldn't get it to charge". Needless to say I did not sell my items to them. I got home popped a Verizon SIM card in my iPhone and LO AND BEHOLD the phone works. I also plugged the other item in and LO AND BEHOLD it charged right up and held its charge. Basically they wasted an hour of my life and lost business. I do hope the guy who told me my iPhone was locked just made an honest mistake BUT he would have some money to gain if he had convinced me to sell it to him at the lower locked price then turned around and sold it as an unlocked. My suggestion to you would be to make sure you go on the CEX website and get your own quote for the items you are thinking of bringing in. Secondly, try and be in the store when the manager Alissa is working because she actually knows what she's doing. Several of the employees there are unprofessional, slightly rude, and don't know how to do their job correctly.

    Verizon - mobilephones - Updated May 2026

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