They had me wait for 15 minutes just to not help me at all. Literally something they could have…read moretaken care of when I checked in. It's pretty common for this location to waste your time. Only Verizon location I know of that will let you walk out the door when you're there trying to give them money and purchase products.

Beware: VERIZON WIRELESS MOHAWK COMMONS STORE ARE THIEVES…read moreAND LIARS. I returned an iPhone that I got online through the Verizon app. The Verizon store at Mohawk Commons. I told the two people I was working with that I did not want the iPhone or the extra line. He told me to "turn off find my iPhone" and took the phone. They never actually returned it to stock or however they do it. They stole the new iPhone 13. Weeks later, I went back to the store to ask about why I'm being charged for the phone. He was very shady and refused to give me any receipts, he would not allow me to take a picture of his tablet screen showing that the phone was returned. He said that pictures weren't allowed to be taken in the Store.. So they stole the iPhone and left me with an open contract for 3 years!!! Verizon is terrible, but THE MOHAWK COMMONS STORE ARE THIEVES AND LIARS. I WOULD NOT RECOMMEND THIS STORE FOR ANY REASON. They took advantage of me big time. I was a Verizon customer for 18 years. I will never go back and I would never recommend them to anyone.

Was lied to about purchase of new phones Has been 3…read moreMonths and my billing is still not straightened out

This store signed me up for multiple services without my consent. I never signed or pressed a…read morebutton to consent for any services, which seemed odd but with COVID-19 I assumed they were trying to limit customers having to interact with devices. Boy was I wrong. The sales rep knew I what I wanted, but apparently proceeded to sign me up for multiple services I never requested. To say the least it's been a hassle over the last two months trying to cancel these services. Absolutely illegal business practices here, so please avoid this store and learn from my mistake.

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.

I didn't even know a phone could crash! 1 hr and 10 min drive to the most amazing person, Jay, to…read morethe rescue! He was able to restore my phone back to working order(after a full charge) perfectly. Pricing is amazing as well, not taking advantage of an old lady not knowing a thing about cell phone repairs. I can't recommend him enough, worth 10 stars!

Had a great experience purchasing a new Google Pixel on Sunday 8/31/25. My 3 year old phone…read morestopped holding a charge and I had a million things to do that day. I called the store on my way over (10 mins away) and got a super nice helpful girl named Megan( spelling ). I was not an authorized user she walked me through step by step how to show my Dad how to add me. Customer Service number had a half hour wait. I called her back and she walked me through how to do it via the app. I told him and he did it. It was all set by the time I arrived. When I arrived she walked right up to me and I could tell she knew who I was. The store was busy but I was helped in less then 5 minutes and greeted right away by her. I confirmed before I arrived the phone I wanted was in stock. I was in and out in under 20 minutes. She was helpful, professional, kind, smart, and personable. I HATE change. I will use my phone till it does not work. She didn't pressure me in to anything else. She made the experience so easy and pleasant. I have SO much on my old phone the wait time said 3 hours to transfer everything. She offered for me to stay there when it transferred bc I told her I probably would need help setting up my phone. I had a baby shower to attend so I decided to leave and I was able to do the rest myself. But I felt like I could go back if needed. Everyone at the store was nice and friendly. But Megan who helped me was so awesome! I hope I'm spelling her name right. She has ringlet curls. And was the only female working that day. If you want someone not pushy, who knows what they are talking about, and can you get in and out fast but also willing to spend the time helping you she is your girl! For reference I work for a large nation wide company that puts up 5G towers. Including T-Mobile. If I could steal her to work for us I would haha! Nice to see a young women doing a fantastic job in telecom!

Staff told me I didn't insurance when I did. I was told I would have a phone by Saturday. I found…read moreout on Monday that their carrier doesn't deliver on Saturday and I might have a phone by 7pm on Tuesday. I wasn't give one piece of correct information at the store.

I'll start with what happened to Radio Shacks in general, and then get on to what's wrong with this…read moreparticular Radio Shack. Radio Shack started out as a supply-and-advice center for very serious electronic hobbyists. It could get you parts, and you could usually run into the local fanatic about small electrics and electronics behind the desk who would steer you towards the right solution to your technical problems. There were a lot of ham operators and early solid state enthusiasts among the dedicated clientele. Gradually it became the place to go to get both the electrical part you needed AND advice about more mundane things, like how to swap out plugs or install your own TV antenna, and Radio Shack established its rep as the place for "regular" people, not just DIY/hobbyist types, to go. You could get odd-sized batteries and still get the excellent advice. Then Radio Shack started moving into what I'd call low-end retail electronics. You could buy a TV there, not just the parts to fix one (which you can't do anymore). Then home computers, for a while. And a VCR. And so forth, as each new generation of equipment which first required extra help and explanations came along. And while they never grew to the Best Buy level, since the footprint of their typical "shack" was small, they continued to keep a reputation as the place you could go to for decent quick help with solving a particular problem with your electron-powered device. And then came the cell phone. Now, Radio Shack has devolved to the point where they're essentially a cell-phone advice-and-sales place that still stocks a lot of other stuff. The employees get trained on how to swap out your number and get you up and running on your cell phone, and they seem to specialize in the clients who are accustomed to coming there and maybe not so much directly to a single-carrier cell phone store. I know this because I've been waiting on getting help at several Radio Shack locations for years now, listening to Joe Rotaryphone have the cell phone explained to him by the staff, while I'm trying to find where they left the inverters and soldering wire. And along the way, they've dropped training their employees about anything else. The local nerd patrol have found their skills are more marketable and appreciated elsewhere, so your friendly neighborhood smart-electronics-self-trained-geek no longer wants to work here. So you get run in the mill retail clerks who are well trained and versed on the cell phone thing but not about anything else. Which brings me to this location. While I've noticed the above about many Radio Shack locations over the years, this one has been particularly bad with respect to the following. * The clerks don't know their own stock. It's not just that they don't know what it is I'm talking about when I come in and talk about some basic item (and I'm not even talking diodes, I'm talking digital thermometers and rheostats and the like), they don't _even know what's in their store_. * On three of the past five occasions I've come to this location, they have had the item I wanted to buy _mispriced_ on the shelf, and then refused to honor the "marked" price on the shelf. Their POS database is king, I suppose, but this is either sloppy or dishonest or a little bit of both. * They DO NOT UNDERSTAND THE BASICS OF ELECTRICITY. I could go into detail here, but I'm sure you don't care for the purposes of this review. But by way of a simple example, I recently had a clerk pull out a lithium and a nicad battery (they were low on stock on the former) and claim I could mix them in the same device. (Don't try at home.) I had one who was utterly unclear about the basic concept behind surge protection. I had another who did _not understand the difference between switched and unswitched_. So what's the point of coming in here? I have to find everything myself, they don't understand what they've got, and three quarters of the time they want to order something specific I want out of a catalog. YO, I CAN SURF THE WEB, DUDES, and buy on-line myself. I will say the staff here have always been friendly, prompt (barring the odd cellphone sale to Joe Rotaryphone), and willing to help (if utterly unable) but I'm at my end with the Shack. I will probably stop in occasionally for the item I have to have now that I can find and understand how to use myself, but I have no need for a cell phone and if I did I'd be smart enough to go to a cell phone carrier after researching it in advance. I do not rant. It's just a sad coda on a long, long relationship with the Shack and writing this review is part of my process. I have moved on to the fifth stage, acceptance, here, and that's all good.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.