They had me wait for 15 minutes just to not help me at all. Literally something they could have…read moretaken care of when I checked in. It's pretty common for this location to waste your time. Only Verizon location I know of that will let you walk out the door when you're there trying to give them money and purchase products.

I remain a fan of Verizon's network and little else, from their odd online support and business…read morearrangements that needlessly balkanize their various products/services to their far-from-helpful bricks and mortar stores. My experience with this location is mezzo-mezzo: they did get me a replacement battery for my somewhat old phone but neglected to give me accurate advice about the free or low cost phones I qualified for instead of paying for my replacement battery (which I only figured out after I'd bought the thing, of course) but on the third hand they warned me off the "official" phones the location displays were pushing in favor of waiting a few months based on their own experiences. The display models here seem to be in varying states of functionality, which I don't find helpful, and I can never find the accessories I'm looking for and end up ordering them online from third parties much of the time. (Maybe I should give them a thumbs up for that?) In any event, the store is there, you will need to use it occasionally if you're already a Verizon customer, and as far as walking in cold looking for a new phone or plan, while I can hardly recommend it, I know of several other worse alternatives in line-of-sight from this place belonging to other purveyors so you could definitely do worse. How's that for damning with faint praise? Well, the whole industry is corrupt and venal, a pox on all their houses, I say, and thank goodness there's still a little competition.

This is the worse. Spectrum sucks. I went there today with 3 bad remote controllers. I signed in…read more The manager was walking by and I said I just need to swap these controllers for some that work. He said I can't do that. We have to go into the system and put it in there. I told him I was in a rush and was just there on my lunch. He didn't give a shit. He went over and played twitch a tv. Now there was a lady worker with 2 people just sitting there talking and laughing. Meanwhile instead of helping getting the line down the manager went into the back room. Now I have 8 people ahead of me. There was 1 other worker and he got up and went in the back room. Now we have 1 worker the lady still talking and laughing with no people getting helped. One guy was there to pay his bill but no one was there to help him so he said fuck this and walked out. Final after a 45 minute wait the one guy comes back and calls me over. I told him I needed replacement controllers. He said no problem and handed me 3 controllers. I told him these aren't the right ones. He told me that is all we have. So after a 50 minute wait I y told kim to keep the wrong ones. Oh, and the lady worker is still there bullshitting and laughing with 10 people waiting to be taken care of. The store is a joke. If the equipment wasn't so shitty it wouldn't break down so often. People were bitching and you would think that the manager would have helped or told the lady worker to take care of some but we wouldn't have want to disturb her conversation. All I can say is Fuck them.

I pay for whole home, internet, cable, landline and 3 cellphone. I can not get the internet,…read morelandline or cable to work. Today C/S states they are doing repairs. Yesterday it was my equipment. So what's the truth. Plus I have the worst resection for the cell. I pay about $300.00 a month for this great service. Taking all equipment back tomorrow, maybe only get internet service and the cells. My new bill would be about $100.00. That 200 X 12 = 2400.00 savings per year. And Spectrums loss

Installed my alarm system and maintains, the best. Comes quickly when needed. Review needs more…read morenonsense to post

Scott installed a camera system for me a few years ago. I bought two cameras on my own to add to…read morethem this year. I spent a while trying to figure it out; with no luck. Called Scott and explained the situation to him....first opportunity I had to set up remote access for him, he connected to my system and got my new cameras programmed and running. Excellent customer service. Thanks Scott!

Switched our business internet from Deep Blue/Comcast 2 years ago to Spectrum. However, even though…read morethey can confirm that we have no active internet service, about every 6 months we get a "Past Due" bill from Comcast/Deep Blue. Have tried cancelling our business account three separate times over the past year, and after 45-60 minutes on hold with their "Center of Excellence", get told its cancelled only to get another 6 month past due notice (with no interval monthly bills).

Hold on, turning my $31.95 Wi-Fi off and switching to my Cellular connection to write this message…read more These guys are TAXING hard. The internet connection is 7MBPS up/ 3.5 Down. Unstable connection, expensive connection, slow speeds, less than modern equipment. Your talking decades old equipment and speed, they got that grandma 9000 plan, their prices stay current though you know how that be. Either way, you likely won't know it's them until after your card gets charged and your at this Yelp page mad AF your not able to work on this busted internet on your trip.

I have be been a Verizon Customer for over 20 years. I went into the Clifton Park Store to take…read moreadvantage of a promotion to get a new phone. I was immediately addressed by an employee asking if I needed help to which I replied, "I'm looking to get a new phone." He asked my phone number and told me where the Pixel phones were at. After looking at the phones I asked him what do I need to do to which he responded, "you'll need to wait for someone to help you." I said, can't you help me and he responded NO, they were going to have a shift change in 15 minutes! I was SO ASTOUNDED by his response that I said a few expletives about he and his other, doing nothing associate, as well as Verizon and left the store. Stay away from this Verizon store at all costs! I've been in the customer service business for over 50 years and I have NEVER been so SHOCKED as I was at this total lack of service or customer care. In fact, I'm now going to drop all Verizon phone and internet Service I have in my home. Unf-----believable!

Arrogant and disinterested company rep at this location. Pissed me off enough to switch to…read moreT-Mobile despite the fact that I've had Verizon since 1991 when they were Bell Atlantic Mobile out of a warehouse in West Haven.

Was lied to about purchase of new phones Has been 3…read moreMonths and my billing is still not straightened out

This store signed me up for multiple services without my consent. I never signed or pressed a…read morebutton to consent for any services, which seemed odd but with COVID-19 I assumed they were trying to limit customers having to interact with devices. Boy was I wrong. The sales rep knew I what I wanted, but apparently proceeded to sign me up for multiple services I never requested. To say the least it's been a hassle over the last two months trying to cancel these services. Absolutely illegal business practices here, so please avoid this store and learn from my mistake.