Absolutely pathetic and cowardly corporate garbage!…read more Have been a customer for a decade and can receive NO resolution for customer service issues. No one on the retail store level to corporate can offer more than insincere scripted bullshit. Shameful behavior for an American company, staff consists of individuals who did not were skilled enough to work at a car wash or scan tickets at movie theaters.

Our experience at the Longmont Village at the Peaks T Mobile Experience store was excellent. We…read morewere assisted by Lan Pham the Store Manager when we switched over to T Mobile and he has provided outstanding service, taking so much time to explain things for us and to ensure that our billing was in order with the original quote provided by online T Mobile. We can't say enough about Lan and his great attitude and willingness to go out of his way to help. Thank you Lan

Had to make a few changes to our phone account today. Chris was amazingly helpful and patient and…read moretook care of everything for us. Great attitude and personality. Best experience I have had in one of their locations. Took his time to ensure everything was 100% correct. Highly recommend.

My wife's phone suddenly decided to quit working this morning so she came to this store to get some…read morehelp. The store opens at 10 am on Sunday, she walked in at 5 after and said their employee, Richard, just ignored her. When she got his attention his first "greeting" was, "We're closed." When my wife pointed out the store had officially opened at least 5 minutes ago, his next response was a brusque, "What do you need?" She goes on to explain how her phone quit working and would like some assistance. The account is actually under my name and I was unfortunately elsewhere at the time, but when Richard found out she wasn't a user on the account he said he couldn't help her and that she should just leave. Meanwhile, another employee emerged from the back room and was equally dismissive. My wife left that store in tears, but not before letting them know how awful their service was. She then went across town to the store on Hover, where she was politely greeted, helped, and ultimately purchased a new phone. It took all of a few minutes to have me add her as an account user, I was able to do it remotely via the AT&T app. Her experience at that store was the polar opposite of what she got at the Ken Pratt location. I, for one, will NEVER shop at or recommend the Ken Pratt location to anyone I know, and their employees should be absolutely ashamed of how poorly they treated my wife. Here's a little tip for you guys from an actual professional who honors and takes client relationships seriously: if your job involves customer service in any way, shape, or form, but you can't find it in yourself to be remotely respectful to the people you serve, it's time to do the world a favor and quit. At a minimum, hopefully this store's manager is paying attention and will do something about the shameful events that took place there today.

This place felt like a racket more than a place of business. The lady was nice and helpful; the…read morerest of the staff is awful and run the place like a chop shop owned by the cartel or something. Just awful service and the attitudes are trash. Got the iPhone 17 and the experience was terrible. I had to call T-Mobile to get good service and they over charge for ANYTHING! plus no receipt, thank you TMobile customer service for saving a bad experience at this shop. Fees waived and I will be returning this phone for a full refund and take my business elsewhere.

Leslie, a customer service Rep. at the T-Mobile outlet at…read more1716 Main St., Longmont, CO 80501 did a spectacular job of correcting and resolving all four technical problems I had with my cellphone. She helped me at 3:55 PM on Wednesday, 10/2/24.

I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

We have 3 people on our account and a few weeks ago we got new phones from this store. We were not…read moreaware that it is NOT an authorized store!! The service was good, but we were over charged for the phones and we have been disputing this since May. We have filed a dispute and are still dealing with the problems. Do not use this store, there is another a little farther from this store that is authorized. Verizon is very uncooperative and we have spent hours trying to solve this mess.

Visited this location on Tuesday. Great service! Very Friendly. Highly recommend this location!read more

Our experience was bad enough that I am writing a review…read more The website says same day service, free diagnostics and low price guarantee. We found their actual services to be nothing of the sort. They charge a fee just to look at your computer and they sell a monthly subscription fee? that they charged my mother and did not speak with her about. They had my brother's computer for a month and they did bother to check to see whether it was the power source and then did nothing further. After a month, I told them to pack it up and I would come pick it up and take it somewhere else. My brother recalled getting fair service at a place in Boulder. I called them today to arrange to bring my brother's computer to them. When I explained that it had been at a previous place for a month, they guessed it was UbreakIFix... so apparently that have a reputation.

Went to get my battery replaced before a trip abroad. They were able to accommodate me and changed…read moreit perfectly in less than an hour. Very helpful and honest people.

I lost my phone three days ago, accepting that it was gone and wanting to be done with it anyway…read morebecause it was cracked and the battery was feeble and it was Time. I drove right to Verizon off Hover and, after a little wait, told the guy who helped me that "I'd like to solve this problem in the next 15 minutes." The man heard me, and the man kept it short. He was beautiful. In 15 minutes I had a new phone and was out the door. But! I went back the next day with a problem and they looked at it then and there, took it in the back and brought it back out working perfectly. Again, I was in and out of the store in less than probably 5 minutes. The employees here probably have to put up with a lot, but this kind of customer service should be emulated world wide.

WORST CUSTOMER SERVICE EVER! My daughter's new watch wasn't…read moreconnecting to her number on our account with our current plan. The person who was picked to help me quickly determined he couldn't do anything in the store and said I had to call customer service. He asked if I wanted him to push me through or to be given a number that I could call at home. I said I would stay in case I needed more help in store. I continued to sit on the phone with customer service for over an hour in the store while the employee sat on his phone completely ignoring me and offering no further assistance. I've been a long time Verizon customer (decades) and I remember when representatives in the store would call customer service for us. I sat there until after closing on the phone while customer service was trying to figure out how to help me as the four employees that were there just sat around on their phones. No desire to help me, just waiting until they could go home. I finally left while still on the phone with customer service who ultimately told me they couldn't help me and then proceeded to hang up on me. I am so incredibly disappointed in this store and in Verizon. This is was the complete opposite of customer service. I wish I could share a picture.

If you need a cell phone repair, I would consider a more competent technical organization. I took…read moremy Samsung smartphone in for a battery replacement. The tech destroyed the motherboard on my phone rendering it completely inoperable. Here is the email I have from Batteries Plus: " When we experience a failed repair like the repair on your phone, we go to multiple websites to determine what it would cost to replace your phone with a refurbished one that is the same make and model. A refurbished A42 in excellent condition is available for $131.16. We will issue you a check for $140.00 to cover the cost of the replacement.with either a refurbished phone of same make and model, or you have the option of applying that amount toward a new phone." Batteries Plus hunted the internet for the cheapest, refurbished phone they could find to offer me compensation for their incompetence. Did they tell me their policy for when they destroy someone's phone? - NO Did they offer me a brochure about their repair policy and this little fine print item??? - NO Buyer Beware! I stand by this review. Folks who've had successful battery replacement, good for you. You were lucky. Imagine if you're told not only did the tech destroy your phone, but you lost all your content.

Amazing! Super helpful, fast phone repair, and the customer service is great ! Totally recommend…read moreDarian+Julian when you do go, All in all, 10/10, would go again!