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Thornton, CO

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Sound Media

4.5 (6 reviews)
Open • 9:00 am - 5:00 pm

Services - Sound Media

Home theater calibration

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4 years ago

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4 years ago

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6 years ago

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7 years ago

Installed Ring doorbell, 2 Nest smoke alarms, and water leak sensor. On time, great communication, expert work. Will use again.

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7 years ago

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9 years ago

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Bought my pc a year ago and it was the best choice thank you guys for helping me choose relaible pcread more

I am filing a complaint against Best Buy/Geek Squad regarding duplicate charges, misleading…read morewarranty information, failure to provide service, and extremely poor customer support. Our refrigerator broke down, and I scheduled a Geek Squad repair on October 28, 2026. I paid for the appointment, and the money was deducted from my account, but I never received confirmation. When I called the following day, I was told they had no record of my payment. I provided proof, and the representative acknowledged receiving it and assured me everything was handled. After multiple additional calls and chats, I was still unable to get confirmation. During this process, THREE different chat representatives assured me that our repair was covered under warranty and that we would owe nothing. I have saved all three conversations. The night before the scheduled appointment, another representative instructed me to dispute the original payment with my bank and pay again, assuring me this would resolve the issue. I followed those instructions, and NOW BOTH PAYMENTS HAVE BEEN TAKEN FROM MY ACCOUNT. To make matters worse, another representative told me I would owe additional money when the technician arrived, directly contradicting the three previous warranty assurances. I have now been told my appointment must be pushed out another week or canceled. I also took a day off work expecting this repair to happen. Adding to the frustration, I cannot reach a local representative or manager. Every call routes overseas, and no one will provide local contact information. I should not have to physically visit a store just to speak with someone who can take ownership of this problem.

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I love Target. They are a philanthropic organization and I feel good about shopping there…read more Usually, I avoid all stores on Saturday, but my husband ran out of a prescription, and we needed more dog food, so, I ended up at Target. Stores clean, ample parking. Here's my only complaint: Three cashiers on a Saturday, seriously? The lady that was cashier in my lane was barely over 4 feet tall. She is painfully slow, but there are no open "self check out lanes" on this end of the store, because Target doesn't want to pay another employee to stand and monitor them. Come on guys! It's a Saturday! You can add one additional employee!

Honestly I had wack experience here yesterday. (Btw "Yesterday's" exact date- 7/8/25, and I was…read morehere midday) I picked up a few frozen pizzas, and as I was leaving the checkout I called my boyfriend to tell him I already picked up the pizzas we had been planning to get, only for him to tell me he had just picked them up as well! So I told him I'd return the ones I just got. I then went straight to the customer service desk, without even having left the store mind you) and explained to the middle-aged white woman (wish I had gotten her name smh) there the situation. She sighed loudly and said, "well great now we'll have to throw away all this stuff!" And I, somewhat taken aback by her snide tone, said in response, "oh no I'm sorry, but I haven't even left the store with that stuff? I just bought it literally a minute ago?" And she practically snarled at me- "well that doesn't matter. It's policy that I have to throw these away now." So now I hang my head in shame and quietly apologize again. And THEN the entire time she's scanning the pizzas, every few seconds she's muttering stuff like- "unbelievable" "just ridiculous" "I can't believe this" while I awkwardly stand there. I mean what did she want me to do, take home nine pizzas I literally didn't have room for (bc of the nine pizzas that my bf just bought that were already in there)?! I mean maybe her vitriol was actually being directed at the store, but it sure as hell felt personal to me! after she was done scanning I just quietly asked her if that was all and once again she harshly told me "yes." I then I scurried out of the store as fast as I could!

Sound Media - hometheatreinstallation - Updated November 2026

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