Car Toys at 10545 Melody Dr in Northglenn, now operating as Foss Audio/Car Toys, left me with mixed feelings. The building still says Car Toys, the employees are still in Car Toys uniforms, but Foss Audio has taken over. Unfortunately, they refused to honor a $100 Car Toys gift card I purchased simply because it was bought more than 180 days ago. They told me that is the cutoff they are willing to honor for old Car Toys gift cards. That was disappointing, especially when I was ready to spend around $1600 on my current install and was planning to put another $1500 into a second vehicle here as well. To me, losing a loyal customer over a $100 gift card--especially one purchased from the same location with the same branding still on the building--just doesn't make sense. The manager I spoke with didn't seem too concerned about keeping future business, so I'll take that second vehicle elsewhere. Shops like Top Edge, Xtreme Unlimited, Traffik Jams, or Colorado Car Audio will be getting a look from me instead. The only reason I came back here was because I had good experiences in the past. With all of that said, I won't rate them lower because Treavor absolutely earned his recognition. He was outstanding from start to finish. Great communication, zero aggressive upselling, understood exactly what I wanted, and delivered a clean, professional install on the stereo and SiriusXM system. I do not know who did the tint, but they did an outstanding professional job as well. Treavors customer service is top tier and the work was spot-on. Treavor deserves a five star rating on his own, and Foss Audio/Car Toys is lucky to have someone of his caliber. Overall, this would have been a five star experience if management had honored the gift card and valued long-term business. Instead, it's a three star review--great work from Treavor, disappointing handling from management. read more

absolutely terrible service. I dropped off my car to them with an issue and they gave me my car back after charging me 100$ and told me to go somewhere else to have it fixed, so why am I being charged when they did nothing but tell me the issue I literally came in for read more

I purchased and new car and am looking to have a few items installed. I tried calling the store several times to ask some questions about pricing and the installation process. Each time I called, someone would pick up the phone and hang it up. Why would I fight to give you my money when you do not want it? If that is how the service starts I can only trust what they are showing me and thank them for the headaches and issues they saved me by not answering my call. read more

I was having issues with my radar detector mounting to my windshield (was installed by someone else) and they were able to quickly identify and resolve the issue. Very friendly and knowledgeable staff, would definitely recommend! read more

I had my car serviced at a Subaru dealership. When I put my car in reverse, my rear camera wasn't working. So I checked my tire pressure on the screen and it was only showing front pressure-not rear. Took it back to Subaru and they said the camera was working...sure, if you pushed the cam button on the Kenwood unit itself. Called Car Toys and they told me to bring it over. They told me they could probably fix it in the parking lot-but if they couldn't we could schedule an appointment. Was met at the counter by Joe. He took a look, hooked up a wire that Subaru detached and voila-back in business. Same as it ever was. Easy. read more

Went in for some amp wiring for my install and didn't know which wire gauge to get, Joe was the representative i talked to and he explained to me exactly what i needed. Joe has great customer service and very knowledgeable i highly recommend this location and Joe be the representative to talk to. read more

Had great service as a walk-in. Was looking for a stereo for my older model Jeep and they had what I was looking for in stock and installed it the same day and even threw in the installation fee. Nice staff. read more

Stopped by around 9:30 this morning to purchase some new speakers, walked in, there were 4 people standing behind the counter, not a single hi from any of them. Someone else walked in and the immediately helped then and started talking to them about their antenna being damaged and went out to show them. Continued to walk around and wait, there was someone in the speaker rooms and he walked out, looked me in the eyes and continued on his way. At that point it was clear my business wasn't needed, so I left and bought the same speakers on Amazon instead. read more

Chris was very helpful, and got my problem resolved in a matter of seconds! thank you Chris

Too many laws. Lose those. Not very much that I can say about anything they do They said they can sell me a radio with DVD player but wouldn't be able to make it work and connect the wires. So going to charge me for the DVD player but they're not gonna connect it read more

Car Toys - Screen - Car Stereo Installation Near Me - Northglenn, Colorado

We hired Car Toys to put a stereo in my 16 yo son's vehicle so he could have hands free. There was something crazy going on with the stereo that made apple car play sound overly amplified. We had to take the car back to Car Toys. The staff and management worked hard to override the factory amp and ensure the stereo worked properly! Thank you! read more

So at one time there used to be a few choices of places to have automotive audio installed but now there only maybe 3-4 that I know of. I actually had walked in recently to return the deck that my Wife had gotten me for Christmas, because of the lack of customer service that both I and my Wife had experienced at this location, but the Manager (David) stepped in and wanted to know why I was returning the stereo. After about 20-30 minutes explaining how dissatisfied I was in the whole customer service experience and the sparring back and forth with his excuses for the lack of , I came back with the simple reasons of common courtesy and acknowledgement upon entering any establishment or business. He asked me to give him the opportunity to show me how he is working with his "new" employees and trying to get them up to speed on how to greet and treat potential customers. Cutting to the end of the experience instead of returning the deck I winded up dropping another $200 on speakers and had an install date!! Fwd to 2 weeks later, today. Picked up my truck clean install, speakers sound good. No trash in my truck and a quick tutorial on how to use the new component but, there's so much to learn i pretty much forgot how to use it before I got out of the parking lot, !! Lol. After my chat with the Mgr I have definitely noticed a difference in the attention that ppl are getting when walking in. Just a small, "Hello we'll be with you shortly" goes a long way in my book. Place can be pricey if you want it to or it can be reasonable if you let them know what your trying to spend. All in I probably spent with the deck , speakers, install, and install materials just under $600. But I'm happy with it and have wanted it for awhile so all is good. I would recommend this place because they do warranty the workmanship and products! read more

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If you're a Senior citizen lookout. Even if it's advertised. As an example I went in for the memorial day sale on a stereo that came with free installation and backup camera, I was told that was a mistake in the advertising and it's either or free installation or free backup camera, I called another store and they would honor that because that is the true sale. All senior citizens beware of the car toys store on Huron in Thornton they are crooks, this isn't the first time it's happened to me. read more

We spent $5700 for new radio and speakers for a van (the proposal they gave us was for $22k for a10 year old van!). Radio amp blew out after about 5 months. They said they had to order a replacement from the manufacturer. It has now been over 3 months on order. We are without any music in vehicle and they have our $5700. This is their main business but they couldn't figure out how to find a solution without making us wait indefinitely. read more

They parked my new ride under a tree and it got sap all over it and it won't come out of the paint and when I asked for help to get it off they said it's not their problem so now my new ride looks like crap read more

Total rip off. I would recommend everyone to look else where. I wanted a quote for new headlights in my jeep, and I saw they could do this. The quote came in at $250 for lights and then over $700 for parts and labor. I asked the people why so much in labor and they said it would take 2.5 hours for each headlight. I already knew this was a rip off so I just walked out. I was able to buy better headlights cheaper online and it took me 20 minutes all together to replace my headlights. I am not a car person by any means but I was able to watch a YouTube video and was able to do it way quicker then the professionals? I purchased a new stereo from them last year and let's just say I am pissed because I for sure got ripped off read more

Very VERY expensive. Crazy expensive. I went in for a quote to do *one* thing: run a pair of speaker wires through the door jambs on all four doors. The quote was close to a thousand dollars, 2 hours per door at $120/hr. I'll do the job myself. read more

Horrible customer service. HORRIBLE. All I wanted was a Sirius-XM receiver in my Volkswagen Golf. Cost was not an issue. Anything would have been fine. I wanted an appointment and the associate said I had to come in to see my current stereo. I offered to come in a few days before the appointment and they said no because they had to see my current stereo. Even after I told him to assume that there's nothing but speakers. The associate hung up on me. Midway through my sentence, he hung up. I'm posting this review on every social platform I can. You hang up on a customer, you do NOT deserve my business. read more

Worst customer service ever. If you come in there and you want to spend thousands, you will get a five star service. I had a very sloppy install of a microphone. Now the wires hanging down. It's a five minute fix. I asked the manager if he would have a service tech look at my issue. They would not look at my issue. The store manager asked me if I wanted to leave it with them or book an appointment. I said you must be kidding. It's a five minute fix, I told them that their proposed solution was unacceptable. I then left. The store manager is exceptionally rude and he doesn't care about customers and he doesn't care about losing business. He reflects very badly on Car Toys as a whole, which used to be a very fine company. read more

Thomas, the manager is amazing! Quick, nice and very knowledgeable. He helped us twice in the spot when our we made a mistake with Bluetooth on our new system. read more

Don't recommend car toys, at least the location in northglenn. Something shady going on with their pricing/employees. There's no reason that the price would change depending on who is going in asking or how you go about it. Sent my teenage son in to get a radio for his brother. The sticker price was $249 and said free install. They tried to charge him $400 total. When I said no they said they could do $350 but that wouldn't include install even though it clearly says $249 and free install. So I had him walk away. Husband and I went in to buy next day. Was no longer in stock so we ordered and had delivered. Confirmed that it included free install. They said yes but would have to pay for install kit which didn't cost much. Total came to $274 with tax out the door. When the radio arrived, son and husband took it in to get installed and they tried to charge $350 to install!! Wtf they said that was to include the USB cord install to use the Apple car play, otherwise it wouldn't work. Again walked away. Son and husband came home and installed in 5 minutes with no prior installation knowledge!! I actually regret not returning the radio all together and just buying somewhere else because I'm not happy giving them any business. Will never shop there again!! Don't recommend Car Toys. read more

When purchasing my deck from the Fort Collins location, I was sold a deck, which turned out to be a returned one/should not have been sold. It was also missing a component. This caused me to make two return trips to the store. After a friend and I were unsuccessful in our attempt to install everything, I was told that the Fort Collins location would not be able to assist me today with the install. Bummer. I then called the Northglenn location for their assistance, and Nick Brosky answered. He was nice, answered my questions honestly, and told me that if I came to their store, they could possibly install my equipment today. True to his word, the equipment was successfully installed without issues today! The installer Jake, spent time with Nick assessing my equipment in my car. After a fair price quote, I had Jake install everything. Both Nick and Jake were professional the entire way. I have very high standards, and if they were anything else, I would say so! Thanks again guys! read more

Car Toys - Car Stereo Installation Near Me - Northglenn, Colorado

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This is by far my least favorite store I've ever done business with after spending a pretty penny for my sound system. I feel like they antagonize when getting warranty repairs done. I've had nothing but a horrible experience from this store specially. I feel like they are holding a grudge from all the experiences previously I've never seen men act like some straight up b ***. What store manager operates his business by inconveniencing their customers said he's by the book so I'm glad your company policies out way leaving your customers happy I'm sorry but that's not a good look. Where's the customer's satisfaction does that not matter anymore cuz apparently your store manager doesn't think so I will never ever get anything done by this location ever again read more

After I spent 3,000 dollars on a amplifier and one set of tower speakers, only to realize one mount was broken. I tried to fix this myself when realizing I could not we tried to get a replacement, the sales person wanted to charge me to get a replacement part I will not shop this store again read more

I am in the market to replace my headlights on my 2015 Jeep Grand Cherokee Limited that I just purchased from Auto Nation a couple weeks ago. Now, I was told to come on down via text message that they might had a couple in stock but they wanted to make sure it was the right on. Unfortunately, I couldn't make it in that evening so I decided to go in the next evening when I was able to. After I informed the gentleman at the counter of the issue, they started to look into the computer and began to ask me some what to be seem random questions about my Jeep (about my rear view camera for one). I answered the question and continued to answered whatever questions they had. Then we finally stop and ask them what this had to do about getting my headlight replaced and that's when they said it would be easier to go to the dealership or someone that nature to get the part and bring it back to them (I totally get the rabbit hole thing when you start looking up stuff and you get side track). On another positive note. I indeed found another product (which is in the picture below) of some products from Adam's Polish (which I have seen off of 88th and I-25), so down the rabbit hole I shall go on that part. But as for the headlights for my Jeep, I'm still on the hunt. read more

Car Toys - Professional Auto Salon/Radio Speaker Systems - Car Stereo Installation Near Me - Northglenn, Colorado

Carlos and Trevor detailed my car and it looks and smells amazing! I HIGHLY recommend :)

Every so often, I'm completely blown away with a customer service experience. Wish it happened more often! Then, every once in a great while, I'm beyond impressed with a product purchased. Almost never, are both the case, great product and service combined. Well, the last time I had that experience was this week, at Car Toys. The customer service was on point. The consultation and radio/navigation selection, the appointment scheduling, the vehicle handoff, the installation, all spot-on. When I picked up the vehicle, the store manager, Chip, personally walked me to the vehicle, in the snow, walked me through the technology, answering all of my crazy questions. Best part of all, the new Alpine 9" screen that powers the entertainment system of our 4WD Sprinter works flawlessly. The OE steering wheel controls control the new system. The hands-free speaker was installed thoughtfully, and nearly invisible. The backup camera was installed perfectly, and everything works flawlessly together. You will see that my profile has few reviews, but this experience was so over the top, I had to shout it from the rooftops. Thanks to all of the staff at the Nothglenn, Colorado Car Toys, we will be back soon to have another vehicle upgraded! read more

Car Toys - This Van sounds amazing now! - Car Stereo Installation Near Me - Northglenn, Colorado

Carlos detailed my car and it's amazing!!! He was super helpful from the start, went over exactly what would be done and the rates. My car looks brand new! Thank you guys! read more

Worst store ever the staff did not help me and I called ahead of time to check if they had a box for my subwoofer and they said yes but when I get to the store I ask the person working there if they had the box and they said no waist of my time if I could give zero stars I would for sure read more

They don't even deserve a 1star!!! The rudest staff I have ever seen. Worst customer service. They messed up our vehicle and we had proof. The tech lied and stated he inspected the vehicle in front of us but he did not. If you love your car DO NOT GO HERE!!!!!!!!!!!!!!!!! read more

My alarm gave out and needed a new system. Ford tols me I should go to Cartoys. Trevor was great, very helpful and efficient. Needed help with some of the alarm settings. Went in and Trevor was able to help me out and fixed it quickly. Will definitely go back for any car needs. read more

Excellent customer service!!! No one person but two at this location. And on a Saturday night too! Went in to get a car stereo for my motorhome and got help with the right stereo, the right size and the right installation equipment. Forgot one element, went back and they bent over backwards to help me. Made my day! read more

This place is a rip off. Tried to sell me a $279 stereo that had a promo of free install with the purchase of this radio, when we get to the counter to pay the price is now at $864!! How can a $279 radio with free install suddenly be $864?!?!? read more

Sometimes it's not about buying a product, it's about the great service. We have purchased car stereos, and had them installed by Car Toys in the past so it was logical to start a search for a new stereo that included CD player here. My dad had recently purchased a new SUV and missed being able to play his CDs. We were greeted right away by Ryan, who was very helpful and directed us to options. After locating one we thought would work well Ryan suggested we get a tech (James Jones) to check out dads vehicle to make sure it would work. James was very nice and sat with dad in his SUV to explain how the new one would work. Come to find out Dads SUV already had a CD player. James was very professional and amiable about our mistake. This is just another reason why we have gone to Car Toys in the past. Good products and great service! I would highly recommend this company. read more

Brayden is the guy you want helping you and this is the Car Toys branch you want to be at. We've been shopping around to four different other places and frankly- wasting our time at other places that don't have half their equipment up and working or are pushing only certain speakers or they don't bother to take us to the high end area, etc. anyhoo- Brayden knows his stuff from Power requirements, amp architecture, to well, all things cars- his passion is contagious. read more

Had to venture here twice in one day and both experiences were top notch. Every person I worked with was exceptionally helpful. Logan is a gentleman and a scholar. He helped me troubleshoot my personal installation and ended up finding the exact kit I needed to complete the project. read more

Took my vehicle in for a new deck and dash kit these guys went the extra mile and drove to another store to get it and have the car done in a timely manner! All in all will come back for more work in the future read more

Came for a radio for my vehicle. Braden was great at helping find the right product. Alex did a phenomenal install. They got me in that moment and out in less than 2 hours. Wow read more

Went over to get my radio put in don't remember the dude who installed it but he did a great job and only took an hour and charged reasonable amount read more

Same day tint, won't blow your wallet up and won't judge your vehicle. They know the laws and rules regarding their services. Cool place with a quality waiting area as well. read more