This service sucks. I canceled service with them because the new location I was moving to doesn't…read moreoffer their service (no wires to build off of to get to my new house) well, I returned my equipment and paid the remaining balance due. I got a confirmation email stating it was all good. Then the next day I got an email stating my card was being charged $130 for service. First off, I don't pay my bill autopay. The charges my card without my consent and then I went in person to dispute this and the lazy worker said they can't do it in person. So I had to call. I couldn't understand the service rep and I demanded a manger or supervisor multiple times for the to just hang up on me. optimum hung up on me 4 times! I'm furious with this provider and still haven't received a refund. This is ridiculous and their management needs to wake up!

The only reason I'm giving it a 1 star is because the technicians are always so polite…read more Unfortunately the service itself isn't great I've had internet problems since I've had them and have had to set up 4 appointments to have someone come out and we haven't even had them for a year yet. Tomorrow will make 5 appointments. Get this... a technician came today fixed my problem and I had steady internet for about 4 hours until it went back out again. Tomorrow is day three with no internet and after talking to them about credit/discount they told me to "check in with us later...." Are you insane ? I went three day without a service I pay for. I work full time I go to school full time and I need internet to do both! The only other provider I can find is AT&T and they want $15 more for less speed. But I might just have to bite the bullet. If anyone has any suggestions for me please lmk I'm new to Haughton to Louisiana itself.

I have been a loyal Verizon customer for 16 years. I stopped by this location on a Monday…read moreafternoon to ask a few questions before upgrading my phone. This should have been quick and easy. This used to be the BEST location, what happened?!? After more than an hour of waiting and like others have mentioned, watching people come in and get helped before others who had been waiting, I finally left. If this is what it is like to be a Verizon customer then this may be the eye-opener I need to switch companies. Save yourself an afternoon and don't bother coming to this location.

Worst location I've ever experienced. Several employees standing around not helping anyone.read more

Working with Network Communications is great!…read more Their investment in East Texas is second to none and they are bringing the future of high speed fiber Internet!

From the owner: Provide Fast, Reliable, and Innovative voice and Internet service with a personal touchread more

We have been using Ashton for our internet connection with fiber technology for about a year and…read moreLOVE it! Its so nice to deal with a real person when you have a problem! Also the prices are more effective than ATT or TMobile, etc. Love GoeZoe!

Chris went above and beyond to get us set up with new service and phones with plenty of time to…read morespare before I had to be at work. He is everything that customer service should be.

I ordered a phone on line and was going to pick it up on a Sunday. I checked their hours on line…read moreand showed they were open 11:00 am - 5:00 pm. I was there promptly at 11:00 am. Come to find out...closed on Sunday (hours scraped directly from the door with no update to the website). Now, I am trying to get the upgrade cancelled so I can upgrade at BestBuy before traveling tomorrow. Another inconvenience passed on to the customer. I will never set foot in this store again. If they don't have the wherewithal to make sure customers are cared for before arriving, I can only assume their customer service is the same in the store. Fair riddance.

well I wish I had the same service as the other person who gave them a revue, Actually I had better…read moreservice when it was just aliegence. I pay over a thousand a year for the worst service I've had in 35 years of paying a cable bill... And when you call its always the same ole same ole uncaring robot type people. No real answers to what is actually going on. if there techs were doing there jobs monitoring there systems daily like they should. we would not be having the problems were having... Vyve get to work. and give the customers a discount for there outages....

allegiance communications leaves a lot to be desired. We had allegiance cable internet and phone…read morefor almost a year. we got behind because of adding and taking away some stuff and I didn't know we were being charged for it. I had lost my wallet with my debit card and everything in it. I called and talked to them and explaind to them what happened and tell them that I was just waitin on my new card and then I would be able to make a payment as soon as I got my new card. They said they would make a note on my account. I thought it was going to be OK. I was out yesterday with my uncle and my husband said that they came out here and disconnected everything. I called them and tried to talk to him about it and they wouldn't turn anything back on until I pay $438. I told them my husband has that life line and needed at least the phone for that. They wouldn't turn anything back on until I paid that amount. I think it's pretty sorry when someone has a medical necessity for a telephone and they won't even leave you a way to contact emergency services if necessary. if we didn't have our cell phones we wouldn't even be able to call 911 if we had too. now if I'm gone and he falls or anything he won't even be able to push that button to get help.

I was not satisfied with the help I received on line, so I went to the Xfinity Store on Youree…read moreDrive, Shreveport, LA. Our customer service rep there was Jenna Pulsipher. I can't say enough nice things about this young lady. She went above & beyond the required service. She did everything she could to make sure that we got what we were promised on line - and then some - You should consider yourself lucky to have such a wonderful employee. I certainly hope that she is treated well so that she can stay at Xfinity for a long time to come.

I AM IN KEITHVILLE, LA NOT CA!!!!! will not let me change the city and state…read moreIf they do property damage to your yard, you get the run around on getting it fixed, this happen on 04.03.24 and as of today 05.24.24 it is not taken care of and you will not get a call back, you have to keep calling just to get the run around, was told to get a quote for the damage and they would send me a check to cover it right away and they has not been done and every time you call you get the same BS with not help at all and no returns calls from the back office (which I do not think there is a back office since you can not talk to anyone in the back office) or not calls back from supervisors!!!! yes do have service with them in 3 different houses and they do not give a crap!!!!!!! I am in Shreveport LA dont know why is is saying I am in