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    GoZoe Wireless

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    10 years ago

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    Zoom Broadband

    Zoom Broadband

    (6 reviews)

    I am not sure why Zoom Broadband gets such low reviews; maybe happy customers don't write reviews…read more But I do. We needed internet at our rural property and the only possibilities were some wireless setup like Zoom or satellite. Everyone I know who has had satellite internet service has ended up disappointed, mad, and out money. I called a few places for DSL service and they invariably connected me to a satellite provider. So I googled a little and found Zoom in Marshall, Texas. Our place is very rural. When I realized Zoom used Tmobile cellular service I almost returned the box that came from them (surprisingly fast-1 business day after my order). Why? Because I tried all of the major carriers (Tmobile, Verizon, Sprint, and AT&T) on an unlocked phone and they all had terrible-or no-reception. Calls were spotty, and data was non-existent. My wife convinced me to try it out. To my SHOCK, it worked; and not just a little, it worked well. I ended up adding a signal booster (WeBoost) and was able to get the same speed we get in town using cable internet. Our cable internet went from 20 daollars a month to 80 for no good reason (same service) except that our "new customer" discount ended. Okay, maybe we will be a new customer of the cable company someday, but we are not customers now. A few reviews I have read mention Nikki, a CSR at Zoom. I have emailed and called Nikki twice. Not only was she helpful, she called me after hours to fix a small problem (she fixed it). Cellular internet is pretty simple: towers are connected to the internet, they send a signal to your modem, and your modem sends a signal back. The lights on the modem indicate your signal strength, power status, and network activity. In short, the modem tells you 80 percent of what you need to know, and 100 percent of what you can control. Zoom doesn't own Tmobile. Some European company owns Tmobile, so if Tmobile is having a problem, there's not much Zoom can do. Nikki is direct because she knows the modems and the service inside and out. I like that. I HATE calling CSR's who start at the beginning of a dummy script ("Is your modem plugged in?") in broken English with a thousand voices in the background and delay while your call is bounced to India or wherever. Nikki called me while taking new modems to UPS-from her car. She even called after hours. She speaks perfect English. That's real customer service. Zoom Broadband is a winner in East Texas. It isn't just the best of the bad choices for rural properties; it is actually great internet service. We have not had any problems with billing. Our bill is paid automatically and Zoom communicates clearly about when the charge is about to occur, and when it has been done. It is pretty amazing to be sitting in a rural cabin that has almost no cell service and barely has electrical service, and be watching Netflix in HD on a large screen TV, or televideo conferencing. Wonders never cease. Zero complaints.

    Wish I could do zero stars, service is horrible, customer service is even worse. Nikki will lie…read moreabout sending a bill and then when you call and pay she then shuts off service after that saying that you paid after the due date. Nikki will then yell at you and hang up on you if you yell back at her. This is a horrible company with no actual Custer service that listens to customers. This is the only company that is offered where we live so we have no choice but to deal with it at this point, but if you can use a different company save yourself the headache. Nikki told me that she does not care what kind of service we receive as she just wants her money. Stay away from this company.

    Optimum

    Optimum

    (44 reviews)

    The service itself is good. Never had any issues with internet speed or outages. Optimum used to be…read moreSuddenlink, who had horrible customer service. Customer service is much better with Optimum. But since the change my internet bill went up in price and is too expensive. They do not provide options to downgrade to a more affordable plan. Such as eliminating phone or TV. The only options are upgrades, which cost more money for an already expensive service. Optimum does not seem to care if they lose customers who are switching to more affordable services. Which tells me they do not appreciate their customers. Anyone interested in internet services should do their research. There are more affordable service providers that provide excellent service.

    They installed my internet/cable and the next day the remote stopped working so after calling…read moremultiple phone numbers because their chat didn't work I finally got ahold of someone and told them the problem and after them trying to shove more services down my throat like switching my cell service they said they would send a "technician" so a week later some guy who looked like he walked up off the street handed me a new box with no remote, he couldn't answer any of my questions, refused to come in and look or even install the box he brought he informed me his only job was to drop off the box; furious i called costumer service again explaining what happened and said I wanted to cancel my service and the lady refused to grant me my request but instead insisting selling me more of their services, sending another technician, lowering the price or giving me rebates to make up for it and i just continued saying I wanted to cancel and she just refused so I hung up and she kept calling me to the point i was in a rage, I hung up multiple times screaming don't call me back and then she called from an unlisted number trying to trick me which just made me scream on the phone and she kept trying to convince me I was wrong and I didn't understand then I still had to get an Uber to go drop their equipment off and cancel my service then get an Uber back home and note I'm disabled and suffer with mental health issues so getting out is hard for me so I finally get home and get an email about not forgetting to pay an upcoming bill I mean the stones on these people I told them on the phone, at the store, and on a chat with their people I WILL NOT PAY THEM A CENT FOR ONE DAY OF SERVICE PLUS THE LEVEL OF DISRESPECT I RECEIVED!!!!

    GoZoe Wireless - isps - Updated September 2026

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