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    Zoom Broadband

    2.8 (6 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Zoom Broadband

    Internet service providers

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    6 years ago

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    6 years ago

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    8 years ago

    Finally have great internet from Zoom. Thanks Nikki... Fantastic work taking care of the noise interference , glad to have my internet back.

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    9 years ago

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    Longview  and  Kilgore Cable TV - This represents years of poor service.

    Longview and Kilgore Cable TV

    (94 reviews)

    Well, things have changed as of yesterday, so I feel obligated to update my review…read more I noticed yesterday evening that my Internet had not slowed to a crawl by 6pm, as it normally does. I was able to stream a YouTube video and check a couple Facebook notifications on my phone at the same time, without the video buffering. I haven't been able to do that in ages. I ran a few speed tests last night and got a solid 19.5 Mbps each time! I'm getting the same results today (Saturday) - normally Saturdays are slow all afternoon. I checked my modem's config page and noticed that I'm now connecting to 8 downstream channels, rather than 4 channels. It seems like they've implemented a significant upgrade in the last couple days to be able to push more channels. I'm improving my rating to 2 stars. I'm quite satisfied with the service as it is now, but I'm skeptical that it will continue. I also cannot forget about all the troubles I've had in the past.

    Every interaction with this company is irritating. Every year when it's time to renew our internet…read moreplan- they change it without telling us. They typically say "the plan you were on expired and we don't offer it anymore". We're then expected to pay a $20-$50 difference for renewing services. We get charged random charges often. Our bill isn't consistent even though we don't add or make changes. When we ask what's costing us they say it's a prorate charge, or it costs $5 to get rid of unlimited data, or whatever to get more $$$$. Unfortunately they're the only company where we live that will service us so we're stuck. But it's a bad time every time. We never know if we're going to get a normal bill or not.

    Optimum

    Optimum

    (42 reviews)

    This service sucks. I canceled service with them because the new location I was moving to doesn't…read moreoffer their service (no wires to build off of to get to my new house) well, I returned my equipment and paid the remaining balance due. I got a confirmation email stating it was all good. Then the next day I got an email stating my card was being charged $130 for service. First off, I don't pay my bill autopay. The charges my card without my consent and then I went in person to dispute this and the lazy worker said they can't do it in person. So I had to call. I couldn't understand the service rep and I demanded a manger or supervisor multiple times for the to just hang up on me. optimum hung up on me 4 times! I'm furious with this provider and still haven't received a refund. This is ridiculous and their management needs to wake up!

    The only reason I'm giving it a 1 star is because the technicians are always so polite…read more Unfortunately the service itself isn't great I've had internet problems since I've had them and have had to set up 4 appointments to have someone come out and we haven't even had them for a year yet. Tomorrow will make 5 appointments. Get this... a technician came today fixed my problem and I had steady internet for about 4 hours until it went back out again. Tomorrow is day three with no internet and after talking to them about credit/discount they told me to "check in with us later...." Are you insane ? I went three day without a service I pay for. I work full time I go to school full time and I need internet to do both! The only other provider I can find is AT&T and they want $15 more for less speed. But I might just have to bite the bullet. If anyone has any suggestions for me please lmk I'm new to Haughton to Louisiana itself.

    Zoom Broadband - isps - Updated May 2026

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