The service itself is good. Never had any issues with internet speed or outages. Optimum used to be…read moreSuddenlink, who had horrible customer service. Customer service is much better with Optimum. But since the change my internet bill went up in price and is too expensive. They do not provide options to downgrade to a more affordable plan. Such as eliminating phone or TV. The only options are upgrades, which cost more money for an already expensive service. Optimum does not seem to care if they lose customers who are switching to more affordable services. Which tells me they do not appreciate their customers. Anyone interested in internet services should do their research. There are more affordable service providers that provide excellent service.

They installed my internet/cable and the next day the remote stopped working so after calling…read moremultiple phone numbers because their chat didn't work I finally got ahold of someone and told them the problem and after them trying to shove more services down my throat like switching my cell service they said they would send a "technician" so a week later some guy who looked like he walked up off the street handed me a new box with no remote, he couldn't answer any of my questions, refused to come in and look or even install the box he brought he informed me his only job was to drop off the box; furious i called costumer service again explaining what happened and said I wanted to cancel my service and the lady refused to grant me my request but instead insisting selling me more of their services, sending another technician, lowering the price or giving me rebates to make up for it and i just continued saying I wanted to cancel and she just refused so I hung up and she kept calling me to the point i was in a rage, I hung up multiple times screaming don't call me back and then she called from an unlisted number trying to trick me which just made me scream on the phone and she kept trying to convince me I was wrong and I didn't understand then I still had to get an Uber to go drop their equipment off and cancel my service then get an Uber back home and note I'm disabled and suffer with mental health issues so getting out is hard for me so I finally get home and get an email about not forgetting to pay an upcoming bill I mean the stones on these people I told them on the phone, at the store, and on a chat with their people I WILL NOT PAY THEM A CENT FOR ONE DAY OF SERVICE PLUS THE LEVEL OF DISRESPECT I RECEIVED!!!!

We changed because of price. I guess you get what you pay for.quality is horrible,can't watch 1…read moreshow all the way through without it buffering.terrible service

would give zero if I could have!! This is the most horrible service EVER! They came out to…read moreTRANSFER an existing service that I had for about 15 yrs. They put in for a new service so the tech couldn't finish the service. Spoke with numerous people hours at a time and no one would help me get service. I told them I wanted to cancel and they told me they would not come and get the cable stretched across my lawn...they could send someone to bury the cable but would not remove it...Ridiculous to be treated this way after so many years of service..do not waste your time..they are ridiculously unorganized and don't really care what they do! spend your money on a better customer service !

Working with Network Communications is great!…read more Their investment in East Texas is second to none and they are bringing the future of high speed fiber Internet!

From the owner: Provide Fast, Reliable, and Innovative voice and Internet service with a personal touchread more

We have been using Ashton for our internet connection with fiber technology for about a year and…read moreLOVE it! Its so nice to deal with a real person when you have a problem! Also the prices are more effective than ATT or TMobile, etc. Love GoeZoe!

Chris went above and beyond to get us set up with new service and phones with plenty of time to…read morespare before I had to be at work. He is everything that customer service should be.

I ordered a phone on line and was going to pick it up on a Sunday. I checked their hours on line…read moreand showed they were open 11:00 am - 5:00 pm. I was there promptly at 11:00 am. Come to find out...closed on Sunday (hours scraped directly from the door with no update to the website). Now, I am trying to get the upgrade cancelled so I can upgrade at BestBuy before traveling tomorrow. Another inconvenience passed on to the customer. I will never set foot in this store again. If they don't have the wherewithal to make sure customers are cared for before arriving, I can only assume their customer service is the same in the store. Fair riddance.

well I wish I had the same service as the other person who gave them a revue, Actually I had better…read moreservice when it was just aliegence. I pay over a thousand a year for the worst service I've had in 35 years of paying a cable bill... And when you call its always the same ole same ole uncaring robot type people. No real answers to what is actually going on. if there techs were doing there jobs monitoring there systems daily like they should. we would not be having the problems were having... Vyve get to work. and give the customers a discount for there outages....

allegiance communications leaves a lot to be desired. We had allegiance cable internet and phone…read morefor almost a year. we got behind because of adding and taking away some stuff and I didn't know we were being charged for it. I had lost my wallet with my debit card and everything in it. I called and talked to them and explaind to them what happened and tell them that I was just waitin on my new card and then I would be able to make a payment as soon as I got my new card. They said they would make a note on my account. I thought it was going to be OK. I was out yesterday with my uncle and my husband said that they came out here and disconnected everything. I called them and tried to talk to him about it and they wouldn't turn anything back on until I pay $438. I told them my husband has that life line and needed at least the phone for that. They wouldn't turn anything back on until I paid that amount. I think it's pretty sorry when someone has a medical necessity for a telephone and they won't even leave you a way to contact emergency services if necessary. if we didn't have our cell phones we wouldn't even be able to call 911 if we had too. now if I'm gone and he falls or anything he won't even be able to push that button to get help.

I was not satisfied with the help I received on line, so I went to the Xfinity Store on Youree…read moreDrive, Shreveport, LA. Our customer service rep there was Jenna Pulsipher. I can't say enough nice things about this young lady. She went above & beyond the required service. She did everything she could to make sure that we got what we were promised on line - and then some - You should consider yourself lucky to have such a wonderful employee. I certainly hope that she is treated well so that she can stay at Xfinity for a long time to come.

I AM IN KEITHVILLE, LA NOT CA!!!!! will not let me change the city and state…read moreIf they do property damage to your yard, you get the run around on getting it fixed, this happen on 04.03.24 and as of today 05.24.24 it is not taken care of and you will not get a call back, you have to keep calling just to get the run around, was told to get a quote for the damage and they would send me a check to cover it right away and they has not been done and every time you call you get the same BS with not help at all and no returns calls from the back office (which I do not think there is a back office since you can not talk to anyone in the back office) or not calls back from supervisors!!!! yes do have service with them in 3 different houses and they do not give a crap!!!!!!! I am in Shreveport LA dont know why is is saying I am in

I went into Best Buy to purchase a charging power bank for my cell phone. I had gone to AT&T but…read morethey did not have any and told me to go to Best Buy. When I came in the door at Best Buy a nice man name Dylan asked me if he could help. I told him yes! He took me to the area that had what I wanted and discussed what I wanted. I picked one that Dylan recommended. He did steer me towards a less expensive power bank. I really appreciated that since I'm retired. He helped me check out and then open my purchase so I would know how to use it. I really appreciated Dylan's help. He was patient and listened to me and what I wanted. I really did appreciate his help. I recommend Dylan for any of your needs at Best Buy!!!

Shout out to Ellis and Tim today for going the extra mile and making my purchase correct. I was…read moresold the wrong Microsoft 365 and they made it right for me! Thanks so much!!