1 star is one too many.All their employees Gaslight you and tell you all this great stuff till you…read moreget the BILL!I have spent the last 6 weeks trying to straighten out all the erroneous charges and service fees.They will not send confirmations by email of the discussions and agreed upon NEW charges.Its all just BS and stalling techniques and then they continue to bill you even when you Cancel services!I wouldn't wish dealing with this corporation to my worst enemy!

I contacted Cox to find reduced rate. Though it was listed on line, they would not provide lower…read morerate to me. I had to stop service. They charged me for another month after service was stopped. I was told by an agent that the credits showing on line should have reduced my bill. I asked for paper bills from last year. I received two with two different charges without the reductions shown on line. Cox claims to care about customers. This a lie! Though I had Cox for several years, they did not help me Or show care for me. I don't believe I owe them anything and am angry they took out a payment after I closed account without my authorization. I spent many hours trying to resolve without response from supervisor response.

If I could leave a zero rate I would. I've been with Cox for 17+ years and I just kept hoping they…read morewould get better but it's just getting worse. On average, I will have Internet 15 days out of the 30 without me having to reset my router or to wait for them to send me a text that they're experiencing an outage and will text me when it's back up. Going to be looking for a new provider as soon as my contract is up

While I enjoy the fast internet, you really have to be up on the price packages…read more I just found out today purely by chance that I can lower my monthly $144 bill to $75. This was all discovered when my daughter signed up for new services today and got her price for $65 with the exact same package!!!! The only difference being I have complete care too. Wow!! So, check for upgrades and deals OFTEN!! Because you get no notice or offer announcement otherwise.

I wanted to pass along a great review for you all. We had…read moretwo installers come to our house (3732 W Villa Maria yesterday, 6/13...) The came right on time and right away I had questions. What was supposed to be a short thing ended up being 4 hours. Willy and Dylan diagnosed our troubles and they worked very hard and I applaud their tenacity and patience they exhibited while they were here. If there's anyone that deserves a pay increase, these two fellas should get one. It was a very professional experience. If I could find their supervisors I'd tell them myself. I've been told that there is an automatic email after any installation where I can respond, so remember that if you want to post a review. And don't anyone say anything negative about Cox they do a very thorough job.

Poor customer service, no one greets you, there's a crowd sitting and standing at the door, when…read moreyou ask a question they just say did you sign in on the tablet.. Kabrina is definitely holding the team together. She smiles, acknowledges you, and fixes the situation.

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very…read moreinformative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah!

They close at 19:00, but Yelp says 18:00. I came in around 17:30 and the place was packed with…read morepeople waiting. I came to pick up my new modem. They appeared to have three or four staff working. Nobody said anything when I walked in. They told people that came in after me to sign in. I'm not sure how long all the waits were, and the check in kiosk wasn't helpful at letting you know. Surprise, they have a check in after you enter that just says Hello on the front. Apparently you can get Cox Mobile as low as $30 per line for up to five lines. The black Friday steal allows you to get an iPhone 17 Pro on them with eligible trade in, must be why the sales person kept trying to get me to get one. I wasn't impressed with the assistance online, so I wasn't expecting much from the store. After my name was called the person tried to sell me a phone. I know it would lower my price, but I don't need an additional phone, even a burner though I'm sure some people could use that. They've got music playing pretty loud, so I couldn't hear the associate too well. Once my name was called, about twenty minutes later, I spent about five minutes with the associate. I need to return my old modem within 10 days, but he told me I could just pay for it. I'm sure my many years of renting it paid for a couple of them.

Since the last time I went to Service has gotten a lot better. Lovely people to work with.read more

Just left this location at bell towne center. Ted was extremely helpful!! My husband had called cox…read moreto cancel our cable and up our internet speed. The gal on the phone said the cost would go up to 99.99 and our speed would be 50 (not sure what that means ¯\_(ツ)_/¯) I walked in and was greeted by multiple friendly faces, Ted took our old modem and brought out a new one, looked up our account, asked if I knew the cost was going up, I said I did. He paused for a moment and then responded with "I'm gonna lower it and raise your speed from 50 to 100". OK!!! I'll take it! We've been happy with cox for a couple years now, but realized we weren't watching as much TV anymore so we just decided to switch to internet. Thank you so much to Ted for making my visit to your location so great! I will definitely be referring people in to you guys!

I went in due to a high bill and didn't realize I was able to save a huge amount of savings once we…read moredid an account review. Thank you for your time and assistance on the matter

We moved over from Cox Communications about a year ago. Cox was HORRIBLE! Wyyred made our move so…read moresimple! Wyyerd's Customer Service was pleasant to work with and they were able to provide an affordable monthly plan for both Internet and VOIP. No equipment rental fee! No up-charges or hidden fees. They had us connected and running within three (3) days (first available appointment). We have only had to call Tech Support twice: 1. Intermittent Connectivity (due to torrential storm weather about six months ago) 2. Questions about Mobile App Both times, Tech Support was ON THEIR GAME and took care of us quickly. We are really pleased with our experience as Wyyerd customers and will continue to refer more business to them in the future!!!

Coming into our community without letting the residents know that their property and the community…read moreproperty will be torn up with, very likely, damage to irrigation and drainage. These 'for profit' public utilities should have to prove they are wanted and needed in a community rather than just show up and start digging.

I put up with pixelized over the air broadcast for over a year using an amplified indoor antenna…read more Finally decided to go with an outdoor HD roof-mounted antenna. Mario was on time, very professional, did a FANTASTIC job on the installation, and I am 100% satisfied with the install and performance of the antenna. Even my wife (who is very much OCD) is glad we went with the roof mounted antenna. The reception is way better than I hoped for, and we get nearly twice as many broadcast channels as we did with the amplified indoor antenna. We ran the antenna cable to our HD HomeRun DVR box which uses our router to send the broadcast station signals to our iPhones, iPads, Windows PCs, and 5 TVs using Amazon Fire Sticks. My only regret is that I wish I wouldn't have waited so long to do this. Thanks Mario!! I couldn't be happier.

Saving money couldn't be easier than swapping out a cable bill for free antenna tv. The…read moreinstallation cost is very reasonable and pays you back within a few months. Mario came out and installed a stealth-like antenna that picks up more channels than we have seen in years. This company and their product are highly recommended.