Our internet with them goes down until a technician comes the next day to fix it. This has been happening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service. read more

Alright, so i genuinely despise this internet, because how is it going to be buffering on YOUTUBE for a minute and a half, play for a few seconds and then stop working again. It does this every day. ALL DAY. I'm so tired of it but its what we have unfortunately. now sometimes it does work for like an hour and when it works it works pretty good, but other than that it is horrible. DO. NOT. GET. read more

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team members in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G. read more

I have had nothing but issues with Astound service. Cost is very high for quality of service. Recently, I've had practically no internet service for weeks. Spotty at best. The actual techs who have come out to try to fix the issue have been very nice and respectful, especially Nicholas. However, I was told that Astound is not maintaining the boxes that service my area which is what was causing my issue. They patched my service while they worked on maintenance. Service went back down. When I called back, the representative I spoke to was so dismissive and rude that I decided I was not going to pay for poor service AND poor customer service. I obtained a new internet provider within 24 hours of that call. They do not make cancelling easy. Unable to do it online. Had to wait over an hour to speak to someone. While she was more pleasant, stop trying to remedy the issue now that I'm leaving. Why offer to refund for time I didn't have service now but not when I've been sitting with no service all these days prior? Absolutely ridiculous. I'm surprised they have any customer base left. read more

This broadband provider is so unbelievably horrible at its job that i would rather just not have a connection at all, it was good around the first two years that we bought it. After this period of time, we couldn't even browse the internet without it putting off horrendous amounts of lag. read more

I turned in my equipment in May and was given a receipt. The next month I got a bill for services for June. I called and was told I didn't request and end of services date. I would think that was the day I turned in the equipment. I thought it was resolved, but in July, I got another bill. I called and was told the same song and dance. Billing for services not provided is fraud. This business does not know how to bill properly and it not worth your money. read more

If I could give 5 stars to just customer service, that's where it goes... When we started service with them we purchased a great package for 1000 Mbps. We were reaching around 190 Mbps. This allowed me to comfortably work online while letting other devices stream, or other electronics in the household access the internet. However often times in the past recent months the hits fell below 10 Mbps, tested on different nearby servers. In our second year with them the cost had increased without notice, but the hits for Mbps had dropped drastically reading on average 9-10 Mbps. That was even with a booster offered through them too. I made several, but enough calls to them. I'd become disappointed with this because I know I could've gone to a stronger ISP paying lesser than the amount they were charging with the uninformed increased costs. Despite the technical aspect, their customer service has always been attentive and willing to work with me. Unfortunately my decision had to be made. For their customer service and great WI-Fi strength in the beginning, thanks very much. read more

Read before using Astound Freddy the sales rep was the only good thing about this company. 4 stars for him. The only thing I would say for him is don't promise things then don't deliver. We were promised an Ethernet port in my office and the tech said they don't do that. That was a big seller for me. The prices seemed really good at first, but what you don't see are the hidden fees they don't tell you about. We ended up paying way more than our last provider. The equipment they gave us was used and beat up. Installation took 2.5hrs because the device was registered to a previous customer that they hadn't cancelled with yet. We called about the fees and they said we have to pay for the company to maintenance our equipment. That's not our job to pay for your bills and upkeep. We pay for online services. Their internet sucked I work from home it crashed every 30min and they said we can come out for a service charge for our stuff not working. Needless to say we cancelled our service after 1 month. After cancellation they said we would be charged for the full month of March since we cancelled in the beginning that was fine. However they tried to charge us for the full month of April too. We called and the lady tried to explain to us there was another cancellation fee that would charge us for April even though we didn't have their services. After telling the lady no we are not paying for a service we already canceled on she back tracked and said oh nevermind I see when yall cancelled. Be careful with this fees scam! I will never use astound again!! read more

Horrible reliability. We had internet service from Grande Communications for years with no issues and were happy with it. In the past year, we began having more and more outages and now it's almost daily. Sometimes it's for 5-10 minutes, sometimes for hours. I did some research and it seems Grande's parent company was acquired by some investment firm that closed the deal in mid 2021. I guess it took about a year before there was noticeable reduction in quality and reliability of service. Now it's a complete nosedive straight to the ground. I'm writing this to save any potential customers frustration and hassle in Central TX. I'm canceling my Astound service and just using 5G if I have to. Choices in my area are limited to all the mega company providers who deliver the same abysmal quality. RIP to the Grande Communications that existed before the buyout. read more

If I could I would give us down broadband a 0 because number one I used to like Astound Broadband they used to be the best in my book but I'm trying to sign up for that affordable connectivity program and these f****** idiots state that they cannot provide me internet because they don't service my area but yet I live directly in front oven sound Broadband box now this is horseshit they are lying and they are f****** idiots not only that but everybody else out here where I live get Astound Broadband cuz they're the only ones that come out here read more

Good luck getting any service! I pay $60/month for up to 300mbps and the modem/router I have should be sufficient to support those speeds. Yet this is what I'm getting (2mbps). What a rip off. How am I supposed to get anything done?? I have regular video conferences for school that I can't connect to, streaming services constantly lose connection, even loading a simple webpage is like pulling teeth. If they're not going to give me what I'm paying for the least they could do is not charge so much. And it goes up every year while the speed gets worse. read more

Astound | Belton - Results of speed test - Television Service Providers Near Me - Belton, Texas

My Astound Broadcast account billed on the 23 of each month. On January 20th I called & cancelled my account. I was told I had until February 1st to return the modem & as long as I returned the modem by that time I would not owe any additional money. I returned the modem at 12:25 on January 30th. The clerk, Vicki that took my modem & checked it in informed me that I owed $3.58 on my bill. I told her that the customer service person told me I wouldn't owe any additional money but Vicki wouldn't credit it. When I asked to speak to her supervisor she said there wasn't a supervisor at their location & she gave me an 800 number to call. I was left on hold for over 15 minutes. The supervisor I spoke to said that all of their sites had a person in charge. I hate being lied to. read more

If you want a company that: -Has agents who contradict each other either from poor training or complete and utter incompetence....GET GRANDE. -Sets up an appointment with you and doesn't show up in their 2hr window and say they tried calling and no one answered, but didn't get a call from them... GET GRANDE. (Thank you for wasting my time) -Seems to think it's ok to waste your time and not make it right... GET GRANDE. -Wants to reschedule you for the next day (because of their incompetence and lies) because you are not available for a 3-5 time slot since you won't be home until 330 and they won't have their techs waiting 30 mins for you after you waited 2hrs earlier. (hence why you ORIGINALLY scheduled an earlier appointment)...GET GRANDE. -You pay for top tier internet speeds but don't get what you pay for... GET GRANDE BUT... wait... there is more... -Has an agent who tells you to GET ANOTHER SERVICE PROVIDER if you're so unhappy with them wasting your time and not being able to complete the services they said they could do that you scheduled for(back to their agents constantly contradicting each other). PLEASE... PLEASE... in this case take their agents advice. After having Grande for 2 years I want to thank their agent for encouraging me to start looking for a better provider that will actually provide me with what I pay for and one who takes care of their customers. read more

Had Grande for about a year. Never got the internet speed I was paying for. Then after the power blackout when power was restored it was impossible to get on the web. I returned Grande's rent modem and Installed my modem and still could not ton line. Grande claimed it was an area wide outage. Then I find a neighbor has service. Finally got a technician to come and he decides my brand router is defective and plugged the computer into the modem and internet was working. The day before I had done that and had nothing. I cancelled Grande after the technician left. read more

Horrible people! They don't tell you what to expect upfront when you request help and they want to send a tech out. I agreed with having line tested and they DID NOT tell me a fee of 49.95 would be charged if it's not a problem on their line to my house. Shady behavior! You definitely have lost my business forever. read more

Grande Communication is absolutely a terrible experience. The cable service that they offer is nothing but streaming from a provider such as Roku. They boast a 30 day satisfaction or money back guarantee. We returned our equipment within the period and this horrible company posted a collection in the credit reporting agency. I have since paid their collection amount and they want to keep it going. The bad report was removed through my demands in 2 agencies but remains on one. The service is terrible and would caution all to be aware that Grande does false advertisement. We have gone back to Spectrum and expect Grande to move their junction box for the block off our property since they do not actually have an easement to be present. read more

Satisfied with their Internet; cable side total rip off. Signed up for Internet/Cable November 2018 but cancelled cable after receiving bills with the total for service charges/fees equaling the price of the cable package. September 15, 2019 decided to see what bundles they offered so called up and was provided a quote of a little over $135 total for 600 Mbps Internet, 220 cable channels, the movie premier package plus service charges/fees/taxes. Picked up the cable cards on September 16th and installed them in my TiVos. Called to get them activated and was finally almost successful but no movie channels. After 45 minutes on hold without anyone picking up I called back and found that I was lied to about the movie channels and to add them would raise the price to $158 plus service charges and taxes. Ending up cancelling cable for the second and final time with Grande and will go with online options to keep the wife happy. read more

Signed up for the 300 mbps package for $35 upon referral from one of our sons. Even from the start, the closest we ever got to 300 mbps was high 40s. Contacted customer service to inquire why our download was so slow while upload was right on what we were told it would be. Get the picture? If the modem/router and the line into our home can upload at the 20 mbps we bought, then our download should be up around the 200 - 250 mbps (depending on volume of traffic). We would have been pleased with a download of 100 - 150 mbps. Their response to our first contact about the slow download was that our modem/router was the problem (their usual response is to blame the customer) and they would come out to check it for a service fee of $56 to which we responded that nothing was wrong with either our modem/router or wiring in the house. Our modem/router is the top of the line Arris brand with many more channels than Grande's minimum requirements! And, the line in our house is able to handle an upload speed of 20 mbps which is what is advertised in 300 mbps package so why can't we get a download speed that is reasonable for the price we pay! This week Grande increased our monthly rate to over $50 for just internet and download speeds are worse than ever with sometimes below 6 mbps (yes we sometimes get less than 6 mbps) for $50 a month! It is strange that they still blame our top of the line modem/router when we complain about slow download speeds. They just don't care....customer support is the worst we have ever experienced! We were promised that our son would get a credit on his account for referring us......he never got it even after the sales person took all the information down and promised to get the credit to our son. They just don't care about their customers after they make the sale! Well, we have had it with Grande and we are moving to AT&T for fiber optics service (fiber is in our backyard) to get at least closer to 100 mbps for the same price as Grande! We had really high hopes that Grande would be great but just the opposite has happened! If we could have given Grande less than one star, we would have!! read more

Had the service for 4 months. Price just went up $10. I was told the price was good for 1 year. Update. See their response. So I contacted them again and they refused to do anything. This was after the normal run around. Wish I could lower my rating to zero! read more

You negatives can go back to Spectrum (more like rectum). I was paying for 100 mps on internet and never got more than 69 mps. We were always getting phone calls for better packages because we were still Time Warner customers. Every package was twice as high as the package we had. They kept going up on the price every three months as well. I had to fight to keep what was mine. AT&T promised free cell phones for their package, and when we checked them out they didn't offer service in our area. Great advantage there right? I was promise a package for two televisions, with DVR boxes, and 300 mps internet for $20 less than Spectrum. They have kept their word! I love our units, and the internet has averaged 309 mps. I'll never go back! We have had some strange outages once, but I was able to restore the service within an hour. We had to have our cable buried across our property which was a 300 foot run; NO EXTRA CHARGE! We are Mucho Grande thrilled. read more

i pay a lot for the top of the line internet with grande, last time it went down the tech told me they issued the wrong modem for my level of service. that modem finally burnt out and i exchanged it today.. got another one that cant handle my level of internet needs. Trying to get a tech out but message says it could cost up to $79 bucks to fix their mess up. being a network tech i know that if the wrong tech shows up its very likely the problem will be misdiagnosed. during my 1 hour wait to talk to somebody the message is trying to sell me a plan to fix my internet. i think it stinks that we now live in a time where products you purchase don't have to work and your expected to pay extra to be sure it works. read more

I can understand why this company has such BAD reviews. At this point in time we are very dissatisfied with the so called service this company supplies. We were told they would be here at a certain time and the have not shown up YET. When we called, they said that they called to reschedule but we have no records of they having done so. IF they do not show up AGAIN when they say they will then we will cancel our service. read more

I am so disappointed w/Grande. When I switched about a month or so ago, first couple of days or so, it was great and I was so glad I had switched. Then it slowly started getting slower and slower. I get so frustrated that if this doesn't change, I'm headed back to Spectrum. I haven't checked the speed, but I will. GRANDE! YOU'RE GOING TO LOOSE A LOT OF CUSTOMERS FROM WHAT I SEE. read more

Paying for 200mbs internet, averaging 30mbs. I had Grande cable for about a week, but after seeing my bill had over $40 in taxes and fees, I called to cancel. They advertise a cheaper than Spectrum price but hit you with the stupid fees. They told me over the phone that my modem would work, but when the technician came out he told me because it was previously hooked up to Spectrum internet, he won't be able to get it work. But he graciously set me up with a rental modem for an extra $12 a month. So, I went to Best Buy and got another modem, but because I had a TiVo (which was very slow and unresponsive at times), another tech had to come out and hook it up (for the low price of $39 for the service call). This place is a total rip off. I'll keep the internet because it's about the same I was paying with Spectrum, but cancelled cable and going with Sling TV, which so far is much superior to Grande! read more

Astound | Belton - Grande promises 200mbs but you get less than 50mbs! - Television Service Providers Near Me - Belton, Texas

My frustration with this company is Iam paying for 600 mbs and I a doing good to get a measured 150 mbs. My wife and have unlimited on our cell phones. I am considering dumping Grande's internet and using our phones as hotspots read more

We have had Grande for 3 months now . We live on West side of Temple, and so far we are extremely pleased!!We counted down the days we could finally leave Time Warner once we heard Grande was being offered. We have had no issues with our internet or cable . When we signed up , the representative told me the exact amount of of monthly bill , including all the taxes . I deducted one star only because when I signed up ,I was suppose to have bill drafted from account. For some reason that did not happen , so for now I call the bill in . read more

The internet and cable boxes constantly go out. To replace the cable box, we have to take it to them or pay a fee for someone to come to the house. We have already had them drop 2 boxes from our account because they go out far too much for us to pay the high amount that we pay. Customer service has never been good. It's a mess and we will be searching for another provider. Literally as I type this I'm waiting for my internet to come back on. Very inconvenient considering 2 college students live in the house. read more

I've had grande since they bought out my old internet company. They have been nothing but a pleasure to work with. The customer service has always been friendly! From the time a storm knocked out my router and they replaced it the SAME DAY to today when I had to cancel because I'm moving out of state. My internet is extremely fast and great for streaming Netflix and doing homework for online school. I would definitely use them again if I move back to Texas! read more

These guys belong in jail total rip, best thing on their television lineup is sponge bob square pants, and 25% of the time I have their programming muted, to wait until the 5 10 minute commercial breaks end and their programs have them synchronized, total rip off cut the cord. read more

Overcharged for services called to cancel service as this was not the agreed upon plan. Then they sent their overcharge error to collections. read more

Internet is trash can't play anything I payed for 1tb and get 300mb which I don't want

Grande provides false advertising like the grande-to-app does not work as advertised. Can't stream live TV. Grande tells me they are working on live streaming for mobile devices. So grande is collecting money for a service not developed. Ensure you file a BBB complaint, get a quicker response from grande. If there was a zero I'd use it. read more

Only giving 1-star because I have to. We scheduled with Grande to have service connected last Thursday between 5-7, and nobody showed up. I was on hold for over 30 minutes that evening trying to see why, but nobody could see why in the computer system. She created a new ticket to have someone still come by that night, stating they do installs till 9pm. Still nobody showed up. Called the next morning and was on hold for 45 minutes. The gentleman I finally spoke with stated the tech said he went out to our home for install but nobody was home, which was impossible since we took off work all day to make sure we would be here. He created a new "expedited" ticket to have someone come out right away and told me I would receive a call within two hours. Three hours go by, I call again and am again on hold for more than 40 minutes. The woman on the phone states she cannot see any tickets or installs on my account, so I tell her to just close it out. We work from home, so I was a little uneasy about switching internet companies. Our old internet was to be shut off the next day to overlap just in case something like this happened. Since we gave them another day to get it right, we ended up without internet for days till we could get our old provider to turn it back on due to weekend/holiday times. It was a major inconvenience and caused us to lose business/money. Everyone in our area recommends this company, not sure why at this point. Getting them to actually install services to try them out is like pulling teeth. read more

Called to cancel service today. Agent was a total jerk about it. Also said they were going to continue to bill me until they get a chance to send a worker out to my house to disconnect the line (extra 7 days) even though all equipment (boxes, router) has been returned to them. read more

I've been very pleased with grande services but I am displeased with the cost of the service. we have basic 50 BPM's and it's gone from 29.99, then add the cost of the router, and this last month, it went up another $10 for no obvious reason. I'll beResearching other services. read more

please read this !!!!!!!do not go to this company i left spectrum to try something cheaper and man did i make a big mistake had it for less then 1 week and the internet began to go in and out typically around 9pm i had 4 techs come out 4 different times/days all said the same thing before leaving my house it should all work now come 9pm every night it went out all night and most of the day til around 3pm not only did i have to miss 4 days of work i was out $92.26 so long story short worst company ever do not switch over to them i went back to spectrum and no interuptions and i got a promotional price of 50$ for the exact same services i would pay spectrum way more for their services so worth it compared to grande please please please read this so you can avoid any kind of interuptions in your life try any other company first before you go to grande they are 2 stars for a reason customer services were horrible as well as management as well as their techs save yourself choose another company !!!!!!!! read more

Grande is a real rip off! I would give them a 0. I should not be paying almost 80.00 a month just for internet service only. Their advertising is very misleading and their service isn't worth the money. As soon as I find another internet provider that services this area I will disconnect my service. I'm very dissatisfied. read more

I'm in complete agreement with others and this service sucks and the price they tell you is VERY misleading.. My $99.99 package turned out to be $145, with all the franchise fees and surcharges, they neglect to mention. Now it's almost $175 and I haven't made any changes, they just went up on prices.....so my $99.99 package, is now $175....I hate it. I miss having Centrovision and VVM, as my price remained almost the same for over 10 years....just slight increase, but nothing like this company. Another big corporation that took over small, local business and prices skyrocketing. read more