We had a great experience working with Carson at Bramlett Partners as our buyer's agent! As…read morefirst-time homebuyers, there was a lot we didn't know, but Carson patiently guided us through the entire process and answered every question we had. During negotiations, he helped us put together a competitive offer when the seller was being difficult. He also helped with last-minute closing cost adjustments that saved us some money out-of-pocket, and has continued to answer our questions even after closing. We really appreciated his help through the process!

We are so fortunate to have worked with Dylan Hite for our long-distance move to Austin. He was an…read moreinvaluable resource in helping us narrow down the best residential areas for our family and scheduling showings on short notice. He was also an incredibly responsive communicator, which was critical given our aggressive timeline. Moving from the Northeast and unfamiliar with the area, we relied on Dylan for guidance throughout the process, and he went above and beyond to answer all our questions and help facilitate solutions. Our experience with him was truly phenomenal - very professional and just an all-around great guy. We wholeheartedly recommend Dylan to others and would love to work with him again in the future!!

We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I greatly appreciate Don as our property manager. He is quick to respond to any queries we may…read morehave, handles maintenance issues at our rental property without delay. He is extremely knowledgeable in his field, very personable and trustworthy. Bettina Kelly

We rented a property managed by RPM Reliable Property Management for one year…read more There were both positive and negative aspects to our experience. On the positive side, Nicole was professional and pleasant to work with during the leasing process. RPM staff were generally responsive, and there were times when RPM appeared to advocate on our behalf with the property owner. RPM also worked with the owner to provide a 50% rent concession shortly after move-in due to issues with the condition of the property. Unfortunately, the condition of the home at move-in did not match our expectations based on pre-lease discussions. We were advised that the property would receive significant make-ready work, including carpet replacement and painting of discolored walls. When we took possession, the home had not been repainted, carpet replacement had not been completed, and we documented numerous cleanliness issues throughout the property. The move-in photos attached to this review show examples of the condition in which the home was delivered. RPM later acknowledged this in writing. In a May 1, 2025 email, Diann stated that "the owner did not approve the work needed to bring the property up to RPM's move-in standards." We also experienced a lengthy appliance repair issue during the tenancy that took months to resolve. Progress on the issue was minimal until I raised the possibility of sending a formal notice to cure, after which movement toward a resolution began. Throughout our lease, it often appeared that RPM was attempting to work through challenges created by decisions made by the property owner, which unfortunately led to delays and frustration on several occasions. At move-out, we disputed a portion of the security deposit deductions because many of the conditions cited were documented at move-in. RPM provided photographs in support of the deductions, but no additional supporting documentation. The conditions reflected in those photographs appeared consistent with the condition documented in our move-in photographs and inventory records, which is why we continue to disagree with the assessment. My overall impression is that RPM generally deferred to the property owner's decisions, even when those decisions negatively affected us as tenants. While RPM staff were often professional and courteous, the end result was that issues remained unresolved longer than they should have and the condition of the property did not meet the expectations established before we signed the lease. Future tenants should carefully document the condition of any property before move-in, complete the inventory and condition form thoroughly, take extensive photographs at move-in and move-out, retain copies of all correspondence, and obtain important commitments in writing. Having detailed documentation throughout the leasing, tenancy, and move-out process proved invaluable when questions later arose regarding the condition of the property.

They do NOT care about their residents physical safety of their tenants!!! All they care about is…read more$$$$. You can go out of your way for them BUT when you have questions, the phone doesn't ring. Horrible!!

Knippa Properties has done it again! They recently sold our home and we couldn't be happier!…read moreClayton took care of every detail from start to finish. His professionalism and experience made our home sell quickly and smoothly. In this insane housing market, Clayton navigated the whole process with ease. We also bought our home through Knippa Properties five years ago and had the same incredible service and experience. Sell or buy with the Knippas! You'll be in good hands with their wonderful team!

Working with Gary has been very pleasant. It is seldom that you work with other agents that are on…read moretop of things where you don't have to move the process along for your clients. I reached out to him for a client who needed to move asap. And he got him in there very quickly with no issues I couldn't have done it without him! will definitely be excited to work with him in the future.

We've been working with Joanna & Lee for a week now getting everything setup and finalized for move…read moreto our new place. Both Joanna & Lee have been SUPER! They have both been helpful, polite, patient with all our questions and very quick to respond. The only delays in response we had was when they were waiting for the owner of the property to get back to them - so that is no fault on them. I help manage 715 graduate student apartments for the University of Texas, so I know what it takes to do property management right and they have been there for us every step of the way. We highly recommend Hill County Property Management.

Agent told me I met the required leasing requirements for a property. After waiting around for days…read morefor the property management to contact me with a link to submit a lease application, I was immediately rejected for a credit score that met the criteria given to me by the agent.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

The Taylor Company oversaw the lease on a Downtown Austin property I lived in for two years. I had…read morenothing but positive experiences working with them. On two separate occasions the air conditioning went out during the Summer, and Bill Taylor handled repairs immediately. They always notified me days in advance of coming into the house, and made sure to make direct contact with me prior to doing so. My experience was wildly different from the original poster. Bill was extremely lenient on wear and tear charges (there were none). We were only charged for the carpet in a single room, which frankly, we destroyed beyond repair. Bill was even flexible with our move out date, and made sure he didn't put me or my roommates in a bind. The homeowner was located in Shanghai, and the Taylor Company managed the relationship seamlessly. I recommended The Taylor Company to a coworker who was looking to rent a house in Travis Heights. Overall, Bill was a fantastic landlord who I would definitely rent from again.

The worst property manager I have ever had. Absolutely unprofessional, dishonest and even liars. To…read moreavoid. Bill has been very kind before we signed, then did not replied to our request, lied to us, has been disrespectful : terrible peoples

The staff is very friendly, and the property is amazing. The price is above fair…read more The application process was complicated and the fees were high. Many of my questions about things like electricity, water, trash, and cable were met with "Ask, Google". Overall, the experience was cumbersome, but the final result is good.

If there was a 0 star option I would put that…read more Poor communication every time you call it's an automated system and when you leave messages they take forever to contact you back. Properties are covered in disguise look good once you walk but move in and settle find out the problems Poor sealant, Poor flooring , not cut right , not glued , not leveled out can step on certain spots and feel it goes down , poor installation, poor design traps heat inside of properties , due to design ac will not go below 74 what so ever . Accu temp air conditioning and heat maintenance came by and even told property management in front of me what the problems are and also they been at the property multiple times with past tenants that had same Problems !! Not good property company at all

we have had the privilege of having Ivan to help us through the stressful process of applying to…read morerent. He was so helpful and patient.

I own a rental in Austin and manage it from out of state, so trusting the team handling it matters…read moremore than anything. Keyrenter has taken good care of the property for years, across more than one point of contact, and that consistency is a big part of why I've stayed. Robyn has been my manager most recently, and what stands out is how clearly she communicates. On my latest lease renewal she walked me through her pricing with real market comps and landed on terms that worked for the tenants and made sense for me. Keeping good tenants happy while still looking out for the property is a hard balance, and she strikes it well. Maintenance has been the same. When things have come up, she's coordinated the work, sent estimates up front, and kept me in the loop from start to finish. She treats the relationship like a partnership, which is rare. If you want someone who stays on top of things, I'd recommend Keyrenter, and Robyn in particular.