ABSOLUTELY RIDICULOUS Move out charges are absurd the amount of 1k + for cleaning and painting is…read moreridiculous! We occupied the unit for 1 yr and 5 months no pets no major damage and they sent an itemized bill for thousand and change for move out fees! PLEASE AVOID THIS COMPLEX AT ALL COST! It's not right to be charged for a carpet replacement that has absolutely NO damage and to paint over a few holes from picture and tv mounting. My last stay at Acero Cooley Was Nothing like this experience. I wouldn't Recommend this apartment complex at any cost. AVOID AVOID AVOID!!!

This is by far the worst complex I've ever lived in. Everything feels cheap and neglected. When I…read moremoved in, the apartment was filthy--there was urine on the toilet and walls, thick dust everywhere, and it was obvious no one had bothered to clean before I arrived. The grounds are constantly dirty, with dog poop all over, and many units have serious water damage. The management is extremely unprofessional. Be very careful before signing anything--they'll talk about a 12-month lease during the application process but then slip in an 18-month term without clearly telling you. In my case, they had me sign a form stating the lease would end in 12 months, then moments later added an 18-month lease that I didn't notice right away. It felt deceptive and dishonest. To make matters worse, maintenance will just walk into your apartment without any notice. It's scary and a total violation of privacy. There's also a constant police presence here. While the place is advertised nicely online, actually living here is a totally different experience. I absolutely cannot wait to leave. Do your research and read every single word before committing to this place!!!

I'm a first time renter and Prince seriously made my life easier when I applied to move in. He…read morewalked me through the steps and since I was moving from another state he always answered my phone calls and answered quickly. He made my life so much easier when i was moving. Mac is honestly awesome, he's always working hard and I never see him just sitting around. He's constantly making the property look clean, there's NEVER any trash outside of the buildings, he works really really hard.

A new complex that is reasonably priced. Management (Randa) is extremely responsive. Highly…read morerecommended this complex. Newer updated throughout. Only a couple of downsides one is the exercise room is only open during normal operating hours and you can not pay for additional covered parking. Other then that and normal community living issues (such as micro managing neighbors) everything is wonderful and is very safe. Definitely don't have to worry about police being at this complex often at all.

This is my third year here at the Maddox. I really enjoy living here. The front office staff are…read moresuper helpful and friendly. They are always doing really fun and engaging activities for the residents that are all free and they even have raffles to win really cool prizes. They have bbq's, pet parties and egg and elf hunts for the kiddos. I really appreciate the care they take in the outside conplex, the grass is always green and trees are trimmed. I love that there's a playground so the kids can stay active and have fun. The residents are friendly and it's always super quiet. I guess that's why I choose to keep renewing my lease here. The rent is affordable which is a huge plus too.

My Douther and her family lives here management is terrible. they don't care about there tenets…read more the swimming pools are dirty. The swimming pool in there are green and management reaction is "There are a little green , is not that bed " ,there are so so unprofessional I wish I can post pictures or the green pond they call a swimming pool. They don't care about the health off there tenants

We have lived at Mark-Taylor San Posada since they opened in 2016. We are finally moving in 2…read moreweeks. We intended to only stay here for 3 years at best, but then Covid hit, and with it the housing crunch. So, we were kind of stuck with apartment living. Apartment living will always be just what it is. You pray that the residents you wind up sharing walls with our classy and considerate. So, as you can imagine over eight years, we have had a variety of residents we have had to share walls with. Unfortunately, most were very bad. We were told by management to call security and document so that they could build a file to evict. That never happened. So, besides the usual slamming doors and cabinets, we also had to endure loud music during the wee hours of the morning. Then when Arizona passed the marijuana act back in 2017-2018 and gave the green light for people to light up, we had users who shared vents with us, and you can figure out that the smoke was indeed entering our apartment. Nothing was ever done. I must say that the complex was pristine during the first 4 years. But, after that I believe there was a combination of an influx of residents who apparently did not appreciate nice things which was evident by the noise disturbances they caused, the trash and litter they tossed, or failed to dispose of in the waste containers, along with irresponsible dog owners who habitually leave their dog's waste for someone else to dispose of. According to our lease rules for waste and recyclables, all residents are required to place their waste and recyclables outside their doors from Sunday to Thursday no sooner than 6 pm. For many residents that rule was another one they chose to disregard. That is especially problematic here in the "Valley of the Sun" where more than have of the year is "HOT". Just imagine what happens to garbage when it has been baking in the sun for hours, and often over the weekends. The Maintenance crew kept the grounds free of litter first thing every morning. The last 3 years I have seen the same trash for several days. Then you have another rule that many residents choose to ignore, which is storing all manner of items right outside their doors and on their patios. Let's just say it looks very "ghetto'. On to the pool. After, the first 3 years my wife and just stopped going to the pool on weekends unless we got out there before Noon. Many residents took advantage of Guest privileges and as one can imagine, you only need a few who triple and quadruple their maximum number of (2) and now you find yourself trying to share the pool with too many guests who have brought oversize inflatables, boom boxes and the like. The pool and jacuzzi were amenities that in the earlier years were always kept clean. No more. I would say the last 3 years there has been a greyish build-up of sludge and dirt on the tile walls completely around the pool. The jacuzzi is even worse since more dirt will build up with heated water. This summer before I left town I reported it to the office. They did respond back and thanked me for alerting them. When I returned a month and a half later it was as dirty as it had been. As a senior citizen I just don't feel comfortable anymore getting into pools and Jacuzzi's that have filthy walls. Just recently they closed the pool for a couple of days for required maintenance. I thought for sure they would clean the walls. So much so that I went out late the night they reopened to take a swim and relax in the jacuzzi. But, to my disappointment it was very obvious that the walls had not been cleaned whatsoever. Given the fact that this large complex only has one pool and a tiny jacuzzi, coupled with the heavy usage it gets during hot months, it should be a given that the walls should be wiped down each morning, especially the jacuzzi. My final complaint is the "Fetch" delivery service Corporate Office imposed on us without any more than a "Sales Pitch' meeting they invited residents to attend. They did not ask what we thought-it was more of "We are adding this new service (whether you approve of it or not) and "Oh" by the way $30 will be added to your monthly rent". (As if we didn't have enough fees already) I might add that I have never used this service, yet I, and whoever else did not use it was forced to pay for a service we never received. For 3 years that totals up to roughly $1000.00 per resident. So, for any potential and/or future tenants; just remember that "Everything that glitters is not gold". The apartments themselves in comparison to other complexes I've visited ranks high. However, I personally believe because Mark-Taylor have so many properties in several states, they are all well-cared for the first few years but then, at least in the case of this property, the attention apparently diminishes over . For a Complex of this size, there is no excuse for Corporate Office to not invest in hiring personnel to monitor and enforce rules and policies as stated in our signed lease

They said office open! No one come to the door. Another couple was waiting too. No customer…read moreservice at all! So many problems living here! Harass by other tenants! Don't feel safe or comfortable living here! You have to make appointment to talk to someone! Tenants park their broken cars/motorcycle in open space and never move it. It is not fair for people who need a space.I'm at the pool area! 2 young mother just let their toddlers running around in the pool and out of the pool while the mothers are just sitting there on their phone texting. They are not even in the pool with their toddlers. There are 5 couple in the jacuzzi. These are friends of one tenant. Stay away or you get a big headache! $2000 month and keep going up!

I've lived here 5 years now. In all that time I've seen an astonishing amount of turnover in the…read moreoffice and mngmnt. It's never been as close to as BAD as it is right now with Kyndell and co. (aka the clowns) in charge. This place has gone seriously downhill with them and downhill fast!! They focus on the petty things, instead of things that matter to the residents. The apts are nice. But the property isn't well maintained. Dog poop everywhere! Dog pee all over the stairs and landings of stairwells. Newer tenants loud during quiet hours, dogs constantly barking. They'll tell you the train isn't that bad. lol ya ok. ITS A TRAIN!! Not only can you hear it, YOU CAN FEEL IT! Shakes the entire apt. It's bad. Quiet time til 8 am but they have landscapers mowing every Friday at 630am, sometimes earlier sometimes later. If you face the courtyard, every conversation echos, along with kids screaming and dogs barking but it's amplified. Happens at all hours, so you better be a deep sleeper. Parking is an absolute joke. They send Richard the special maint guy to ask for good reviews after he does his job fixing something. That shows you how desperate they are to fix their google rating. Pawning your helper to solicit good reviews? After doing his job, and poorly at that. Pathetic. You will have your package stolen at some point. Probably other tenants. Way overpriced for the crap you have to deal with. It was tolerable before Kyndell, but now it's time to move on. Save yourself the hassle and look elsewhere. I promise you that. We had our apt tested for mold and it came back positive. They send Richard in with a moisture monitor he doesn't know how to use. Guy says he's never seen mold either! What is he don't making these decisions for such a large company. Everything about this place is now a joke.

Just moved in here and so far my experience has been very positive. I moved cross country and the…read moreleasing office has been so helpful answering all my questions and making the move much less stressful. Specifically, Chanda went above and beyond for me helping me even bring packages into my apartment because they showed up a little early. The amenity spaces have been nice and the neighbors have been pleasant. No noise issues at night even on weekends which is nice. Would certainly recommend!

My husband and I moved into San Villante in May of 2020 and we just renewed our lease! We were so…read morelucky to get a place here when they were brand new! This is the BEST apartment complex in Mesa/Gilbert you could possibly find. The apartment itself is gorgeous! Everyone who comes to visit us compliments the beautiful large kitchen and abundant storage space. It definitely is a LUXURY apartment! The complex is beautifully maintained, the amenities are incredible and the staff is extremely responsive and helpful 100% of the time. I love that everything is accessible via the Henri app which makes paying rent, maintenance requests and updates to the community easy to access at all hours of the day. The maintenance team is tremendously helpful as well and fixes any issues the same day or early the next day after submitting via the app. I also feel very safe here as it is gated and there is security at night that patrols . You are able to message them directly via the app as well. There are resident appreciation parties put together by the staff, amazing food trucks scheduled weekly, fun contests and an overall wonderful community dynamic! If you have the opportunity to live here you won't regret it!

Roaches, ants, and lack of communication between office staff, maintenance, and their residents are…read moreour main complaints. Staff needs trained properly and protocols put in place to make sure things are actually getting handled. When you live at an apartment community you know that you will come across problems here and there but having an efficient staff that is able to handle those issues in a timely manner and with good communication is really what's important. This is the worst experience we've ever had nobody ever knows anything or can give you an actual answer. I sent in a work order June 9th for an electrical issue the bedroom light won't stay on longer than a couple minutes at a time they keep closing the work orders without fixing anything or just let them sit weeks at a time. 5 weeks later and it's still not done. (Note on first closed work order was "done." It was not done. Last time was "I went and knocked on the door resident said we already came but maybe it wasn't the resident I don't know I can go back and check") what? lol and then proceeded to never come back again after I told them they actually never came. Whenever you finally get a hold of someone and explain they say they will handle it and then nothing, every single time. Last week I sent in another work order because our cabinets are infested with hundreds of ants I've had to throw away all kinds of food and huge live roaches have started coming out of the drains and bathtubs. I asked for new weather stripping on the door because you can see outside with the door closed there's a huge gap where all the ants are coming in and for it to be sprayed. I asked for it to be taken care of that day or the next at the latest but they didn't send anybody for 5 days, finally they sent someone to spray (still no weather strip) but they once again dropped the ball and didn't give him keys or permission to enter even though I approved entry. When you tell them they're wrong they just ignore you. I called after I found out he didn't spray and told them they need to have him come right back and I've still received no response so once again we're sleeping with roaches but paying over $2500 a month? I'm still unable to buy new groceries until we get the infestation taken care of. They work remote you can't actually go to the office and talk to someone we've been here 6 months and I've never once met anyone it's horribly mismanaged and instead of holding themselves and their co workers accountable and trying to do a better job they just don't do anything at all it's been extremely frustrating. Seems as though all the other real reviews have the same complaints about staff I added them to the pictures as well as my own.

I lived at the standard for almost 3 years and it was the best experience I've ever had in an…read moreapartment. It is a resort style apartment which is obvious when you see the outdoor amenities. The pool is huge and wonderfully up-kept, and the outdoor grills, seats, and rooftop area are beautiful. The manager Glenn runs the property very well, he hosts events frequently to get the community together with themed events, and everyone is very friendly there. Maintenance was extremely infrequent for me, but when I needed any, I received it same day and sometimes same hour. Maybe the best part of the standard is its location. One block from the start of old town Scottsdale makes it an easy walk to the many shops, art exhibits, and great food options. I would highly recommend anyone wanting to live in old town to take a look at the standard!!

Best location in the city and the team taking care of it is really nice. The pool is always looking…read moregreat and the landscaping is awesome. There's a lot of pricey new apartments around but they're on a busy street. Just look at other places' reviews compared to this place, it's crazy tbh. Paul is probably the coolest maintenance supervisor I've ever met and Neil is super nice. Glenn at the from is the man and has community events. Ewelina is the leasing agent and she's super approachable. I think I'm getting spoiled here idk if I could ever stand another complex like the others I've lived in

We have had nothing but great service from the office to maintenance. The apartments are a great…read moresize. The location is great from shopping to restaurants to grocery stores.

I have lived here for over a year and I love it. This was the first apartment I toured when I was…read morethinking about moving to Arizona. Derek was very helpful and so kind. He thoroughly toured us through the community and is the reason I went through with it. I live in a corner unit by the dog park which gets a bit noisy with the yappy dogs and the dumpster in the morning from the fast food restaurants. Other then those little things I have no complaints. They do small events for the tenants like breakfast the second weekend of every month and other holiday gatherings and giveaways. Maintenance is very reliable, they care of projects in a timely manner. Definitely recommend if you are looking for a place in Gilbert.

My experience was absolutely amazing when I had my tour I really liked everything about it,…read moreunfortunately I don't think it's within our budget but if I could move in here I definitely would. The staff was so kind and helpful the unit was absolutely beautiful.

Let me start by saying this these apartments and the staff in the front office maintenance terrible…read moreterrible the maintenance did not clean the apartment we are wiping down dirty walls dryer does not dry you have to spend the dryer. Three times at 90 mins. Ripp off cheap apartments it's cracking the walls are cracked with large dents in then looks like the ceiling is going to fall. The gym they sit in the gym for hours on their phone no working out so no one gets time to work out at all. They are dirty they put dog feces in the the plant by our place they put large trash bags in the small trans and around the community these tenants are NASTY, DIRTY, RUDE, INCONSIDERATE the neighbor upstairs is loud like she stomps bangs all day all night. Mind you it's cats everywhere like eww gross they are the most dirtiest animals I have ever came across, the patios are junky when you walk up all you see is bullsh?t on the patios. The ladies in the front could care less. We spoke to the maintenance after we found out he did not clean the apartment, we found onion in drawers, dirt and trash, underneath our oven all the walls where filthy we had to clean both bathrooms, wipes all the walls, mop sweep, clean the washer and dryer, the paint on the wall looks TERRIBLE no one checks behind maintenance so if he does not know what he is doing Houston you have a problem paint drips all on the walls no clean finish. still no refund of the 300 cleaning fee they charge us. the maintenance said he just works here and he has worked in the hood before what are we 10 you gangbang or something like really. I laughed this place is a damn joke and it's sad they get to take money and not be held accountable. For the previous tenants dirt we have allergies and this is not okay. Makayla tried to accuse us of smoking weed mind you we seen and smelled the weed coming from one of the top floors on the day we moved in. Some bald headed neighbor lied and said we had smoke coming out the window we have a glad spray u idiot like grow up and mind your business. Like how old are we no one smoke in this house like cmon it's other things yall could be doing like making them clean up their dog feces. Like making sure the patios are nice and neat only patio furniture allowed on the patio, we told Makayla about the noise upstairs her word exactly: THEY ARE ENJOYING THIER APARTMENT GIRL BYE if you don't send a message because people work from home stop begin scared DO YOUR JOB.