This office has very inaccurate billing. Insurance company paid $2000, I paid $2000. Got a bill in…read morethe mail weeks later asking for $40 more. Son went and got an estimate of $650. Got the work done was billed $915. When he asked why the difference and was told they didn't have the $650 estimate in their system even though he had a picture of the estimate

It's always a pleasure greeting the friendly staff! I'm always happy to send all my real estate…read moreclients to Dr Pruehs.

Dr, Cannon and his staff deserve the best rating possible. Everyone was kind, professional and…read moreshowed a genuine interest in my condition. I was referred by another dentist for a tooth extraction. Everything was explained in a detailed and courteous manner. I was very nervous, but the staff and Dr. Cannon were very understanding. I would recommend him to anyone!

I want to say I would never leave a review this long, or bad If I truly didn't have a bad…read moreexperience.. Leaving this review solely based on receptionists. I have had my implant done here and had a great experience! I brought my boyfriend here to get his implant done as well. Before we were going to start this process, We signed up and got him insurance, I'm no expert on insurance, but I know how to read and I read that extractions were covered immediately not 100% but 80% of it would be covered. During our consultation with the office they told me his insurance would not cover the extraction or anything needed at this time. I felt a little dumb but played it off like I'm not insurance expert. I knew it wouldn't cover anything else but kept reading extractions were covered. We have him scheduled for the bone graft this upcoming Friday, well last Wednesday he started having terrible pain, by Friday he was going to rip this tooth out of his head and this office was closed those three days for the holidays. So I had to get him in to get the tooth pulled somewhere else that Friday, lo and behold the lady At this dental office came back saying Oh, your insurance does cover the extractions up to 80% so all you owe is $60 today.. I thought to myself wow so Dr. Cannon's office must've not even checked.. Fast forward to today I call to explain what happened and when do we need to come back in for a bone graft?.. She rudely tells me on the phone oh, we're not going to just cut him back open and do a bone graft. He'll have to do that when he gets the implant... I have no idea what that means and I just sit in silence on the phone because I'm thinking to myself is that not the next step for the implant because that's what you were going to do on Friday is pull the tooth and put a bone graft in and that bone graft has to heal for a certain amount of time.. I expressed to the girl on the phone that I don't know what that next step means and she seemed to not even care to talk to me about it or explain anything to me, because she absolutely did not. And at this point, the receptionist, both of them alone have put such a bad taste in my mouth. I've decided to not use this office at all.. So moving forward, double check your insurance because they're just gonna try to charge whatever they want, without checking your insurance. And they do not have good customer service.. At all. I'm about to spend THOUSANDS OF DOLLARS here and you're going to act like I'm a problem questioning what is being done? i dreaded everytime I had to call because of how they made me feel. One is more nice than the other but still both not willing to actually help your problems on the phone. Dr. Cannon and the girls in the back are great, But the receptionist just lost Having us as patients here. And when they read this, they probably won't even care just like how they made me feel on the phone. Hope this helps someone who isn't financially well off and made to feel dumb by this office. You're not the only one!

Patient beware. They will charge you full cost for some procedures even though you have insurance…read more They will then file insurance on the same procedure. It is a painful process to try and get the overcharge amount back. I am aware of multiple patients that have been overcharged and no longer use this dentist.

Dr. Sines has been my dentist for a couple of years now. I have been impressed by the entire dental…read moreand office team- and I love my smile more than ever!

1. My wife had a procedure on July, 16th of 2024. She complained immediately that the nitrous…read moreoxide was not flowing. She was more or less ignored, but kept telling the assistant. The dentist came in immediately and painfully injected her, as planned, with a second anesthetic, and started his procedure. The assistant then agreed that the nitrous oxide was off. On July 17th (the next day), after discussion with the office manager, since they would not let me talk to the denist, she agreed not charge me for the gas. I asked for a bill, which was sent to me. That bill showed a $495 credit. 2. Regarding that credit, my wife was told on the day of the procedure that we would receive a check for the difference. Although I expected a charge card credit, we did not receive a check or a charge card credit. I called on August 20th, 2024 to inquire about the refund. I was told it would be sent "within 30 days from today". Since this was now som 35 days after the procedure and a complete billing cycle, I want everyone to know that they will not issue ANY refund until you call them. 3. Nothing was a pleasant experience, whereas our regular dentist has a pleasant comforting demeanor through his entire office. Poor "bedside" and poor atmosphere.

My son had oral surgery done yesterday here. It was a complete disaster. First he woke up during…read morethe procedure, probably due to the fact they took no information about him prior to putting him under!!! They didn't weigh him ask him any questions. Then they had nothing to give him for the excruciating pain he was in. On top of all that, he was explained on how to replace gauze in mouth on way to car in parking lot. Would not recommend this place to anyone.

I see a lot of bad reviews and I don't know why but I've never had a bad experience. I'm never in…read morethe waiting room longer than 10 minutes. They are in network with my insurance so mostly everything is covered. Twice they have tried to make me pay like a copay in the system because of how something was fixed in the system but both times my issue was resolved with no problem. I live in Atlanta now but I still choose to come here sometimes when I'm in town. I just call and see if they have availability and they get me through the door. They are very informative and helpful. I also went through them to get my wisdom teeth removed before my braces got too far along. The process was smooth and my insurance didn't cover it all so they helped me do a payment plan. Also they are helping me transfer to the office in Atlanta near me with no problem. Lastly the staff is very nice and answer any questions you have.

Update : They will…read morewith hold your records and pretend they care. They have told me they have sent my records to my insurance, my insurance has said they haven't. Logic would tell them let me send me my records so I can send the needed documents to my insurance. Yes I have requested the paperwork I need to fill out to get said records. No they haven't not sent me said paperwork. STAY WAY if you want honesty and compassion.

First impressions mean a lot to me. Dr. Marabel (sp?) is such a wonderful doctor. The office staff…read moreare friendly and professional.

This dental office gave us a written estimate of our out of pocket charges based on the insurance…read morepaying nothing. We were told if the insurance paid anything that we would be reimbursed. In addition we were told that the procedure would be billed first to our dental insurance, then Medicare and lastly our supplemental medical plan since it was a medical procedure. We paid almost $1900.00 then when the dental insurance paid $236.75 they advised us that Medicare was not billable and they could have charged us more so we would not be receiving a refund. If then they would have billed our supplemental, had they paid anything, they would have kept that too. They would have known that at the time of the original estimate. Huge run around. Dental care was excellent, but billing process is a hoax.

I've been here twice for routine cleanings/exam and once for a small chip in my front tooth. Both…read morecleanings were superb and the chip repair on my tooth was quick and painless. The office staff are friendly and informative. The atmosphere of the office is relaxing. 10/10

Literally the best dental experience I have ever had. This office goes above for their patients…read more Every time I go in they are clean, professional, personable and efficient. Great hygienists who take the time to get explain the process and follow through. Both dentists are super friendly and caring. I wouldn't consider going anywhere else.