I have no clue why the ratings for this place are so high. It screams "turn around and walk away" even before you enter the building.
Let me preface this by saying that I very rarely write reviews unless I the place really strikes me, positively or not. This place unfortunately struck me quite negatively. To the point that within 10 minutes of being there to get a manicure I seriously had to convince myself not to just walk out. The service itself was mediocre - not terrible - but what really does this place in is that it is super duper GROSS. It is not at all like what the pictures or website make it out to be, which is completely misleading and makes me incredibly annoyed. Floor looks like it hasn't been mopped in weeks, pedicure tubs / chairs stained and dirty - to the point I wouldn't want to sit in them - one of the tv's was constantly flickering on and off (c'mon, why can't you just turn it off if it doesn't work?) towels they used on my nails and hands were stained and clearly very old, and just everything about it screamed dirty and not cared for at all. I can tolerate dirt, I am not prissy in the least, but this place's dirtiness was unsettling to me, especially for any sort of establishment that wheels and deals in personal grooming.
To top it off, I didn't even get the service I asked for. I wanted a manicure with a 10 minute massage which is a legit option on their menu. I explicitly asked for that service when making the appointment on the phone, and then again when I arrived. No 10 minute massage was given. I get the feeling that they just didn't want to put in the effort. That feeling was reinforced when I got there and the woman that happened to be by the door when I walked in was very brusque with me and wanted to make sure that I was NOT getting a no-chip, as that takes a lot longer (my appointment was at 5:45, the place closes at 8 and there was one other person in there with a staff of 4-6. No customers were there when I left either.) After my nails were painted and I went to the drying bench, the whole staff sat by the window looking through magazines and chatting very loudly with each other, which is totally fine except that when I was about to leave I had to ASK someone who to pay, because no one was getting up or even acknowledging the fact that I wanted to leave. The lady who did my nails didn't even look at me as I was leaving and no one said thank you (even though I said it to them several times - overzealous, I know) which is pretty poor customer service.
Maybe if it got a SUPER deep clean, and it was kept up, and the staff had some sort of customer service lesson, then it would be decent. But that's a lot. So no, I don't recommend and I will not be back. There are plenty of other salon options. read more