Most sales ppl here have no clue when you ask simple questions about what you need or give a hint of what you are looking for. I was looking for a couch and was offered a bunk bed, how ridiculous right? ! It's sad how this company that use to mean something is going down the drain. Pls thank the owners for this. Managers should be replaced or owners should stop being so cheap with employees too. Not shopping here again as we use too. Shame on you cheapskates and your ways of making things happen. You will all be replaced soon so find another job! read more

Extremely Disappointed - Poor Quality and Even Worse Customer Service We purchased a bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available--the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality. But within just 2-3 months of normal use, we noticed that the wood veneer on the bed frame had started chipping and peeling--without any damage or misuse on our part. It was immediately clear that this was a manufacturer defect. Even more shocking was discovering that what we thought would be solid wood construction was actually a very thin veneer over a lower-grade material. For the premium price point and Ashley's claims of quality, we expected much more. This only reinforced how far Ashley's product standards seem to have fallen. We reached out to Ashley's customer service team expecting them to stand behind their product. Instead, we spent nearly six months going back and forth--waiting for updates, following up repeatedly--only to finally be told that our warranty claim was denied. The reason? They said the issue had to be reported within 72 hours of delivery. While we were informed of this policy for delivery-related damage, our claim was not about delivery damage--it was about a clear manufacturer defect that only became visible with time. It's disappointing that Ashley refuses to distinguish between the two or honor their product warranty in cases like this. We're incredibly disappointed--not only in the subpar quality of the furniture but in the lack of accountability and customer support from Ashley. For a company of this size to dismiss a long-time customer with a legitimate concern is truly disheartening. Bottom line: don't be misled by the price tag or the "premium" label. Our experience shows that even Ashley's top-tier furniture may be made with cheap materials--and their warranty process is designed to protect the company, not the customer. We won't be shopping here again, and we urge others to think twice before making a purchase. read more

Don't buy the protection program. It's a complete lie. I purchased 3x thinking I'd get a store credit if I didn't use it. This was not the case. I have read all the fine print.... When I went to make another purchase they told me that it expired. The manager would not help and customer service would not help either. So I'm out $1000. WTF!!!!!!! read more

I placed an order with Ashley HomeStore Online on 11/7/2025 for a sofa, an accent chair, and two end tables. The end tables arrived quickly via FedEx with no issues. However, the rest of the experience was extremely disappointing. The accent chair was marked as backordered, and the sofa was scheduled for delivery on Saturday, 11/15, but no delivery window was provided. Since I had appointments that day, I called Ashley's Online Store twice (Wednesday and Thursday) to ask for the delivery time. Both times I was told I would receive a text message with the time window. I finally received the window late Thursday afternoon--10:15 AM to 1:15 PM--so I canceled my appointments to be available. On Saturday, 2:20 PM came and went with no delivery. I called and was told simply to continue waiting. By 5:48 PM, still no delivery. When I called again, I was transferred and finally informed--for the first time--that the sofa was actually on backorder for 3 to 6 weeks. I was stunned. I had spoken to at least four different Ashley representatives, and none of them bothered to tell me this essential information. On Sunday, I attempted to speak with a supervisor, was left on hold until the phone system disconnected me, and ultimately called back to cancel the order. The customer service I received from Ashley HomeStore Online was unacceptable. The lack of communication, transparency, and basic professionalism was extremely frustrating. I will not be shopping with Ashley Furniture again. read more

Purchased two end tables that do not fit in the area I needed. Was NEVER told that the store has an absolute no return policy. Spoke with four different people trying to at least give me an exchange and I'd pay restocking fee like other furniture stores. No dice!! Nothing! They don't care because there is fine print on one of five pages with that info. Rob was one of the people I spoke with and he was absolutely of no help. Cut and dry answer was no! I did see the line that says "We are here to make sure you are satisfied with your purchase."!! Always read the fine print and NEVER shop at Ashley in Sugar Land!!! read more

PROCEED WITH CAUTION! I purchased table and chairs and after the delivery date being pushed back twice, the table finally arrived. After the delivery drivers set it up, I knew it wouldn't be a good fit once my other furniture pieces arrived. I informed them and told them that I wanted to keep the chairs but not the table. They told me that they couldn't take any furniture back unless it was approved. Once I inquired about the approval process, they gave me a number to call. I immediately called the number and the recording said they were closed for the day (7:30/7:45pm). I informed them of what the recording said and they insisted that they couldn't seek approval elsewhere and that they wouldn't be able to take the table back on the truck. They left by advising me to call the next morning. I couldn't make them take the table and they left. The next morning after receiving the run around for over an hour, I finally spoke to someone that informed me that if the delivery wasn't to my liking that I should have returned it with the delivery drivers and that since I didn't there was nothing that I could do. Infuriated by the answer and discovering that the delivery drivers flat out lied to me and didn't want to be bothered, I escalated this with store management and the customer care hotline, to no avail. They consistently denied the exchange. Never followed up when they said they would, misleading information, etc. So in short PROCEED WITH CAUTION, when buying anything from Ashley furniture and make sure you will 200% like it and that it fits your space perfectly because they will lie to you, string you along, and not follow up only for you to find out that they aren't willing to do anything about it. Once they have your money you are in your own. Going forward I would much rather spend the extra money at Star or Gallery furniture where you know you are at least valued as a customer and treated as such! read more

Delivery service and management follow up is the worst. They were supposed to take mattress away and unpack and put up the new box springs. They left the new box springs in the plastic and put the new mattress on top of the old ones. I've called 6 times and emailed. They've given me three ticket numbers saying they would contact me to send someone to pick it up. Nothing, over a week already. Awful service. Bad enough that the delivery was already two weeks late. It's a shame, the furniture quality is great so far, but I can't say I'll ever use them again. read more

Run from this place. From sketchy sale tactics, to bad customer service, to not even being able to deliver furniture. You would assume since they are a furniture retailer. My delivery was promised one day and got pushed back 3 times, to the point I had to cancel and go somewhere else. If you have an issues, forget it. Customer support is only there for show. No one will help with issues, they will give you the run around with "we'll call you back" pfff. That's short for you'll never here from us. read more

The assistant manager Akon does not care and it's funny he offered me a discount off of the furniture previously but not today. When I wouldn't allow him to get the sale because I wanted to think it over. He got mad and didn't realize I was still in the store and he said he just wasted 3 hours on waiting on us which he did nothing but offer an outrageous offer for one year. Be mindful of who is around one and two don't say rude comments about your customers just because you don't get the sell right away. When I came back to the store he had an attitude because I was asking questions to get the best deal and ensuring the order was placed properly per the agreement the store manager offered. I called the store today and Az put me on hold and I was on hold for a hour and then they hung up on me. This is wasting my time and has not been a good experience. I'm about to cancel the order at this point. Taking advantage of customers and abusing them because you know they have to depend on you to get service is not cool. I will be canceling my account with them as well. Sales rep Felix was amazing but the rest horrible. I called the store right after being hung up on and some guy answered but didn't give his name to tell me Teresa the store manager is with a customer only for me to call the sales guy at the same time from another phone and he says she's at lunch. They are playing games. I should have believed the reviews they had and I could've avoided this whole experience. read more

I'm surprised this place even has more than a star. Trash company with trash customer support. Honestly, do not waste your time, energy, and money at this place. The salesperson who got promoted to manager, Chad sold me a couch in the beginning of MAY and told me it would take 4-6 weeks. That was the ONLY reason why I went with Ashley. HALF A YEAR LATER after switching delivery date numerous times without notifying me, I still have yet to receive my couch. I would also like to mention that their call center is also trash. How could one person's system be down but the person within the same call center is able to access the system? They made me wait 30+ minutes on the phone so they can figure out how to work their system?? I walked into Ashley knowing what I was looking for. As I was paying in cash (not an extraordinary thing that people want to pay in cash & not live in debt) Chad inserted an inappropriate comment like my money was dirty like ??? I'm sorry what? That's extremely unprofessional of him to racial profile Asians what kind of salesperson do you have representing your company? No wonder your ratings are terrible. Fast forward he sold us the couch & he told us it would ONLY take 4-6 weeks. I gave it 8 weeks due to covid. After 8 weeks I called them and was told by the automated machine that they are unable to process it and it would take 17-19 weeks on the 8 weeks mark! What in the world?? The girl told me they changed my shipping date TWO days after my purchase date and there was no note in the system. Nobody could answer my questions. The two times that I came to the store asking for help, the workers would avoid me. I'm sorry you have to deal with customers like me because you weren't able to uphold your end of the business. Bottom line is, spend your money elsewhere. Do not get scammed by these people. read more

We purchased a sofa sectional at Ashley Furniture in Sugarland, TX and it's sagging and worn after only a few days. I went back to the store to resolved the issue and spoke to Calvin the manager and was told he couldn't do anything about it and to contact GRT. I spoke with GRT several times and GRT told us they would call back but never did call back or email to follow up. Service techs came out twice without a resolution. The wrong size cushions were brought to my house as if that would be of satisfactory. Customer service has been giving us the runaround for approximately 3 1/2 months. We called customer service today and was put on hold and no one ever came back 4 times. Finally after the 5th call I got a decent representation that tried to help but esentionally I was given the runaround again to contact the technicians that's already has been to my home twice. I was told I needed to talk a technician before it could be escalated. GRT has the worst customer service and is very unprofessional. I'm so disappointed with the quality of the furniture and the company. We've only sat on one side of the couch to show you on the pics below that the quality is below standard and it's not what was presented to me at the store when I purchase the sofa sectional. A sofa shouldn't be wrinkled and sagging after only 3 days. I want my sofa sectional replaced or a full refund. read more

Ashley Store - Furniture Stores Near Me - Sugar Land, Texas

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Still no resolution days later. I contacted the email provided. Where's my order ? And once again utter disappointment. This is the 3rd time I'm waiting at home for my delivery and nothing. Now you want to deliver a bed with no rails? What am I supposed to do with the bed. You delivered bunkie boards as the first shipment with no bed or furniture . How many more deliveries and months do I have to wait before I get the entire set. read more

Terrible use car salesman store. We bought a couch from them in August for a rental property and we told them delivery had to be flexible pending the opening of the resort. Muhamed said they'd hold it until we ok'd delivery. Turns out they did not. Couch was sold. We could wait for another, but that could be months again. Go to GF. Pay more but get more too. read more

Alright Ashley, cut the crap. Stop getting family, friends and employees to give y'all 5 star reviews. Honestly the WORST experience ever. I have never encountered such an incompetent company in my life. How y'all are still in business, who knows. Probably because of suckers like me who dont read the reviews before stepping foot into your God forsaken store. I bought furniture mid JUNE. I was told by the sales person (Randon) that everything is in stock and should be here first week of July. Sure. I can wait a week. Plus, I was going on vacation and didn't want the hassle of worrying about furniture being delivered. Until I get a call saying that they are delivering a few days early and if I wanted to reschedule they wouldn't have a set date for me, so my parents had to deal with that for me. Little did I know I should have been appreciative of the early delivery... This early inconvenient delivery had just a small sliver of my order. I got my couches, only 2 parts of my entertainment set which were missing shelves, a kitchen table with ONE CHAIR Y'ALL. I ORDERED 6. Looking back on the paper work, Randon only put in 1 chair. What kind of sociopath orders 1 chair. Shouldn't that have flagged someone? My kitchen looks like a damn interrogation table. So delivery #1- no chairs, missing shelves and missing peice of the entertainment set. No bedroom furniture. I called Randon and asked where everything is...he said it all should have been there July 9th. Yeah no...not even close. 2 weeks later. I get the other peice of the entertainment set. Oh but only if it was that simple. I called out of work, missed a day of pay to wait for this peice which was said to come to me between 2-5pm but they called and said it was coming early at 10am. So here I am. Not leaving my house waiting for this delivery from 10am-6pm....once 630pm rolls around still no entertainment peice... I call the "customer service" (funny they even call themselves that) and they tell me that they turned around and canceled my delivery for that day. Why no call? Shouldn't someone have notified me?! No accountability at all from this company. Okay, 4 days later...get my entertainment peice. Still no word on chairs, or bedroom furniture or shelves. Few weeks go by I'm getting pissed at this point. I have no where to put my clothes. Im on a mattress on the floor and still have a damn interrogation table in my kitchen. I go to the store and in person tell them everything. They seemed annoyed more than wanting to help. I just want answers. I want my chairs. I know it wasnt the managers fault so I was nice, I got a very small discount on the chairs that I had to buy... Because i guess $15,000 and the multiple headaches they put me through isn't enough for some chairs. Anyway, I left the store, was told that my furniture would be there in 2 weeks. All of it. Okay. Fine I've waited 2 months I can wait 2 more weeks. More lies. That was August 3rd. 3 weeks later. Still nothing. I went on their "customer service" more like "let the customer wait an hour and a half and help them with absolutely nothing service" and asked them when will my order be delivered because I was told 2 weeks from August 3rd. The person kept me on hold for an hour and a half, only to tell me that they PREDICT my order will be here September 14th..... SEPTEMBER 14TH. And then I ask....predict? And she said "yes could be sooner could be later" and then ENDED THE CONVERSATION. At this point I swear I'm being Punk'd...Ashton where you at bc this is the funniest joke ever. So, here I am on "predicted delivery day eve" and still no word. I have been lied to by this sorry ass company soo many times. Constant run arounds and bull****. Yall wanna laugh a bit more? I'm getting calls from the bank to make a payment. A PAYMENT FOR WHAT?! I STILL DONT HAVE MY FURNITURE! I didnt know EMPTY SPACE is so dang expensive. Save yourselves the trouble, headache and dignity and do not buy from here. Dont be like me and many, many others experiencing the same thing. This is your warning. read more

Update: Some of my items arrived on 7/22. I am still waiting on my mattress which was scheduled to be delivered today 7/31(original delivery date was 7/11). It never came. When I called them to inquire, I was told that it is not even in stock yet or something along those lines and they don't really have a definite date for me because it has been backordered. Okay? Then why would you schedule a delivery and get my hopes up only to tell me you don't even have it. My nightstand hasn't arrived either and the date for that shifts between October, September and late August. Lol ridiculous. I never write reviews, let alone negative ones, but I am beyond frustrated with this company. My order for a bedroom set and mattress was placed with a delivery date of 7/10 and A week before delivery, I received a message saying the delivery date was pushed until 7/31. Today, I received another message stating that my order was ready and I scheduled a date for delivery (7/21). I thought hooray! Wrong. I called them to make sure all the furniture ordered including the mattress would be delivered on 7/21. I was told some of my furniture is coming on 7/21. My mattress is still possibly coming 7/31 and my night stand might come in OCTOBER. I am trying to show grace due to the whole COVID situation..but October?!! I am contemplating cancelling my order and paying the 10% cancellation fee to the store, which by the way is totally unfair in this situation. Two stars because my experience in the store was great. Unfortunately that was overshadowed by customer service and my delivery experience. read more

DO NOT SHOP HERE!! I purchased a bed set. The installers tracked dirt and crap all over my white carpet. Scratched up the furniture. Then 2 months after owning the bed it broke. The installers didn't install the bed correctly. I have been fighting with there terrible customer service to get it fixed and they just give you the run around. They may make a pleasant shopping experience in the store but the furniture just turns out to be over priced junk and you have to fight to get it fixed. I'm still waiting for parts from 3 months ago. With empty promises of it being fixed. The Texas Ashley furniture stores are franchised and do not adhere to the real shely furniture stores customer customer service. read more

In June of 2022 we purchased 11 items of furniture, Tempur-Pedic mattress bed bases. We were told by the sales associate that the furniture would not be ready to deliver until mid-September which was fine as we were closing on the house in September and if the furniture by chance would come in earlier, all we needed to do was tell the caller to hold the furniture and they would. Then when we were ready, call the customer service number to have the held furniture delivered. Unfortunately, what we were told and what happened were two different things leading me to conclude Ashley Furniture is not a reputable company. In early August we got a call that the furniture was available for delivery. I did as the sales associate recommended. I said we were not ready to accept delivery and scheduled the delivery for September 15th as we were closing on the house on September 13th. On September 14th Ashley called again to say that one piece of the bedroom furniture had not arrived. Wait, what? I was told in August that the furniture had ALL arrived and was being held in the warehouse until delivery was scheduled for the 15th, so where is my furniture or was I lied to in August? The caller said that when furniture cannot be delivered, it isn't held it's sent to the next person in line for the same furniture. This is not what I was told by my sales associate or by the individual who called in August. The caller on the 14th apologized and said she was sorry. However, the missing piece, the headboard, would arrive in the warehouse on the 15th and asked if we could reschedule delivery for the 16th so Ashley would have to make only one delivery trip instead of two. I said that was fine. I was told the furniture would be delivered on the 16th between 9am and noon. The time window came and went so I called Ashley and was told that they had no record of a scheduled delivery on the 16th and the best they could tell me was that the thought the bedroom and mattresses might be able to be delivered on September 20th and the sectional couch might be available on October 4th. On Sunday, September 8th, I called and got a confirmed delivery time for the 20th for the bedroom furniture including the mattresses. Ashley finally delivered the bedroom suite and mattresses and bedframe on the 10th a month and a half AFTER they said all the furniture was in and would be stored in the warehouse until we accepted delivery (we now know this was not true). We then began pushing for a delivery date for the sectional including pulling our sales associate into the fray and asking him to leverage within the company to expedite delivery. On or about September 23rd I got a text from Tiffany at Ashley Furniture asking me if we would accept partial deliver of the furniture. I texted back yes and then called the 800 number to schedule the partial delivery. I spoke to an associate who looked up the records and said that two of the four pieces were marked by the manufacture that they had been discontinued so if we accepted partial delivery, he could not guarantee we would ever have a full sectional. Flabbergasted that I had been lied to AGAIN, I cancelled the remaining order. On October 18 I sat down to set up payment with the financing company expecting to see a bill for approximately $9,347.00. The bill was for well over $10,000. What I found was I'd been billed for two delivery fees while only one delivery was made AND they had added a $779.99 five-year protection plan that I did want nor was I asked if I wanted. I went to the store in Sugar Land as I wanted to talk face-to-face with someone. Our sales associate was there, and he worked through all that happened and picked up on the extra delivery fee and the protection plan (mind you he was the one who added it). He told me I would have to call the 800 number and talk to customer service as the store cannot do anything once the furniture was delivered. At this point I was ready to tell them to send a truck and take back their stuff. I have successfully got the $779.99 dollar protection plan removed and it only took 3.5 hours and talking to at least 6 different people at Ashley (at least one lie told) and one person at the protection plan. Someone at Ashley finally told me that I had to call the protection plan company to cancel, get a claim number, then call Ashley back with the claim number so they could process the refund. It can take up to 15 days to get the refund processed and posted to the credit card company. I also found out that Ashley cannot issue a credit on their side for the delivery fee overcharge I had to "challenge the charge" through the credit card company. I called the credit card company and talked to a helpful young lady who took the information necessary to challenge the over charge. I think I made a good case. 1) We had one order delivered at one time yet two delivery fees, $329.99 and $59.99. When we ordered 11 items of furniture the delivery fee was $379.99. We cancelled 7 i read more

If I could give 0 star I would but that's not a choice here so....I bought lots of furniture from Ashley store in sugar land. At buying process the sales person and the manager was extremely nice because we bought over $16000 furniture but, when I found lower price of the same furniture at another Ashley store, I went to that same store where I bought the furniture within 30 days for the price match, but this time the staff and manager was extremely rude and disrespectful with me so I walked out of store. Just wanted to let everyone aware that if want to save money and gave respect, don't go to that Ashley store in sugarland they will rip you off and will provide no customer service when you want it. Save your money!!!! read more

Bought furniture mid July and was estimated delivery for mid August. Date came and went without an update or status of the furniture. Went to the store to ask and was given a different delivery date, that date also passed by and no communication via email, call or text about status. Went to the store a second time to ask for estimated delivery date and it keeps getting I pushed back. Front desk clerk stated that pick up is worse and more of a headache and I would not want to go that route. So I am waiting another week for the delivery or I am getting a full refund. (Star Furniture let us know the day we purchased the furniture if the pieces were available for pick up and no guessing for delivery dates) read more

HEY ASHELY! We emailed your customer service all the information just as you requested and STILL haven't heard back! Going on 4 months without a resolution! read more

STAY AWAY! 0 stars should be an option here. Do not waste your time and money with these people. Read the reviews! One of would think that buying from the store rather than online provides you a level of service and courtesy but definitely not the case. My order was cancelled TWICE from THEIR END even after multiple confirmations. There was no communication, follow-up or anything of the cancellation. I wasted two workdays to receive the order. All they can offer is I'm sorry your order is confirmed for this day now. That's it. Absolute incompetence all around. They'll offer up a number or email to send your complaints to but it doesn't do anything. It's like talking to a virtual assistant and really just for show to anyone reading the bad comments. Don't bother. You'll just be wasting more time. They have at least 3 different 1-800 numbers which are similarly just as useless. Getting a callback from the store Supervisor/Manager is another mountain to climb and just as waste of a time speaking to Syed. Same sentiments "I'm sorry this and that...not our responsibility and on and on." No accountability, communication or follow-through. Sales people are nice when they are selling you things. Once you bought the furniture and out of their door, you are on your own. Good luck getting your furniture delivered or having the store help you with that. I was looking forward to buying more from Ashley but have absolutely changed my mind. I will NEVER give these people any business or refer any family or friends. Do yourself a favor and look elsewhere. read more

Terrible service once you purchase from them!! They have zero communication when something goes wrong with a delivery and will just keep waiting at home all day in your deliver window without telling you they canceled the delivery. When you call to inquire all they said is "you'll get a message to reschedule the delivery in 24-48 hours". Zero help and zero respect for customers time. Never buying from here again. read more

RUN, DO NOT BUY ANY FURNITURE FROM ASHLEY!! I purchased my bedroom set on 05/25 it is now 09/08 and I have yet to receive my full order. I have had my furniture scheduled several time the first time I received a call the day of stating my whole furniture did not fit on the delivery truck so I had them cancel the partial delivery. hours later I received a call from someone in scheduling stating my half furniture was In a different state he wasn't sure why they told me that. I go on about my day and a couple hours later as I'm at the grocery store I received a txt stating my delivery was 10 minutes out so my husband accepted the partial delivery which was in the middle of July. Come early August I had another delivery scheduled for the rest of my furniture to only receive a call stating my footboard was broken. I had someone sit at my house to accept the furniture that never got delivered, this was the reason I wanted to receive EVERYTHING at once bc I do not have time to sit at my house for hours waiting on my furniture. Within the past 3 months July-September I've tried calling the store and I can never get ahold of anyone I always get directed to the customer service who can not help. If you were to look at the call log there is a children's book on my file bc of all the times I've called trying to get my furniture delivered. I've gone to the store twice spoke to the "manager" who promised me he would give me a call which never happened a week later I received a call from a lady who also informed me she call me back which never happened so I went to the store again and talked to the same "manager" who then ordered me a temporary bed frame bc I had company coming from out of town and what good is my bed going to do on the floor. He seemed to act like he was doing me a favor telling me it's FREE. Ugh excuse me this was something that should of been handled from the first time going to the store or the 5th time calling to complain, oh and even that temporary frame never came in. I asked for the regional manager number which he said he could not provide me with so I ask him for his email a couple of times Gdubose@ashleydsg.com and Skazmi@ashleydsg.com which I did not bother emailing bc he was no help. I have left several voicemails for the customer service supervisor to return my call which never happened. I now received a bill for the furniture that got delivered that I have not been able to use. This by far has been the WORST Customer service EVER‼‼ Update I had a scheduled delivery for some of my furniture to be delivered however after calling to confirm they informed me I did not have a delivery scheduled and informed me it's probably a system error. I had several calls, voicemails, emails and text to confirm, after speaking to the supervisor he informed me it was canceled due to me not confirming before 1pm. Nowhere did it say confirm before 1 pm or else my order was going to be canceled. read more

Ashley Store - Furniture Stores Near Me - Sugar Land, Texas

Update 1: I stopped by the store yesterday morning with the police report and one of the store managers assured me that some director will be notified and blah blah blah but until now no one from Ashley has contacted me. I still have their broken bed in my master bedroom, messed up wood floor and trash everywhere. Since the incident I've looked them up and 2 stars are the max review they've received from various sites across the nation. They also have numerous complaints on the BBB. I also received this from them on Yelp, apparently 3 days is the quickest way they can reach out to me AFTER THE POLICE WAS CALLED ON THEIR DELIVERY GUY. To be exact, it will be 5 days since the incident at that time. read more

Ashley Store - Furniture Stores Near Me - Sugar Land, Texas

If you want headaches buy furnitures here. I have been waiting for my chairs since November and I haven't received them til now, its July! And customer service doesn't even pick up phone. Avoid Ashley Furniture at all cost read more

Buyer beware! I'd give zero stars if I could. Spend your money else where. Worse experience of my life and still dealing with it. We purchased beginning of Dec. Took weeks for delivery, still waiting on items now. We got a DAMAGE chaise. Took another couple weeks to get that fixed. When finally we got the some other items sent our dining room server was also damaged. Still hasn't been fixed. We have been dealing with an "exchanged" for 5 weeks now on the wrong recliner. Communition with the Sugarland store is horrendous. They NEVER respond there ever. I have called customer service and sent "tickets" over 20 times, still no response. I've called every other dAy for 5 weeks. Gone to the store multiple times and still they are sending wrong items. I was laughed at for asking at the store why they never respond to calls.. lady said that's "normal" there and giggled. I was furious. I asked the manager that helped what the deal is and he said the the company just bought other stores and merged blamed the new system for all the issues. Which is a lie customer service said system was updated 2016/2017. Blaming the new system for their irresponsibility. I spoke to customer service just yesterday and want to return everything. Just guess who has to approve that " the store", so I won't hold my breathe that they'll answer a call. I will be missing work again to go to the store once again. I wonder if they will pay for lost wages but I guess the store would have to approve as well............... I will note the bill was sure on time unlike anything else. You would have better service at the flea market. read more

Waste of time. I went in to purchase a couch and the environment is very unwelcoming. The employees were all outside smoking while the ones inside were just sitting around. I was finally approached by a salesman who told me he didn't have what I was looking for in stock and left it like that. I thought he would have at least showed me some options or assist me somehow but he just walked away from me. Very unprofessional. read more

I'm even surprised this place has more than 1 star.. They have horrible customer service. And the employees are not welcoming at all.. just gives you a really bad vibe. read more

Do not go here, and don't give your business to Tony. I went it a couple weeks ago to buy a couch on Memorial Day Weekend. Found one that I loved and it was also on clearance. Tony was my salesman and he told me that I was getting a super good deal because it was on clearance and that it was a Memorial Weekend sale. He never bothered to mention that i was getting this good deal because i was buying it as is, off the floor with a stain. I would never knowingly purchase something knowing it had a stain on it. I also purchased the warranty and i've tried numerous times to get them to come out and clean the stain, like the warranty says they will and i have not heard back from them. My delivery was awful too, the couch showed up barely packaged or protected. It started to pour on the couch and it was not protected at all. I truly believe that Tony took advantage of me because I was young. There was also another salesman, I believe his name was Charles. He followed me around and made me feel extremely uncomfortable the whole time I was there. This place is terrible, I do not recommend them at all and I would never give them my business again. read more

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Immediately upon entering had a queasy feeling about this place. Guy on phone. Rude. Zero customer service. Asked about a rug. Said what you see is what you get. I said "really" a filthy rug in showroom is all I get? Guy stays on phone and walks away from me. Disgraceful. read more

If I had read these reviews, I wouldnt have gone to Ashley to begin with. Same things happened to me - On May 7I bought $3000 worth of furniture -- which was supposed to be delivered mid-July. On July 18 I received a text saying it would be delivered that day. Never arrived. No text, no phone call, nothing. When I called them, they said it would be another month so I said "Forget it" I will buy somewhere else read more

DO NOT EVER BUY FROM THIS STORE OR ANY ASHLEY STORE! They are only concerned about getting your money; The agents will lie about anything to make a sale. My item has been delayed 5 times now. They keep giving me a date for delivery, and then push it back when the date nears. The customer representatives are all useless, they will give you the same jaded message that your item is delayed but can't do anything else. It's the most frustrating experience I've ever had buying a furniture. The quality of the items are just okay, and the prices are more expensive than other stores. Please save yourself the frustration and don't shopnhere read more

Mr felix gave us demos of tempurpedic beds and he and other staff were wearing masks.

Update : I was contacted by a representative from Ashley furniture about my chair and I have to say that the customer service was top notch . I was pretty angry when I wrote my original review, but Ashely furniture actually worked with me to make it right . The Montage warranty company wasn't especially helpful, but the Ashley furniture rep made up for it . I had all my paperwork, and they were able to expedite my request. Thanks Ashely furniture , I really appreciate your help . Excellent customer service ! ----------------- Had this chair for a few years , bought the warranty, and found out the warranty doesn't cover wear and tear . The problem is that the leather they use is of poor quality . Very disappointed . I contacted the warranty company, provided all the information, and nothing . The chair keeps ripping , and am very disappointed that I spent so much and it didn't even last 4 years . read more

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Worst workers in the industry!!! They got did nothing to help and are very unprofessional. They made nasty remarks to my friend and did not apologize. Late on every single shipment. Worst home store in the city!!!! read more

Furniture took forever to get here. I moved into my new apartment on the 13th of July. My furniture was suppose to be here on that day. My couch only came. Then my bed was rescheduled twice for delivery. read more

DO NOT SHOP HERE Hello CEO,Mr.Todd Wanek, I am sooo Upset right now! Let me start by saying the reviews from the Sugarland location are absolutely horrible. I am Big on reviews, but when we went in the store the customer service was phenomenal so we decided to go with this company. We ordered the dining room table and stools and the matching TV stand. The table came on time but I had to keep calling them to set up the delivery time and date. The TV stand is a whole situation! The person in the store promised we will get the tv stand right after Thanksgiving but way before Christmas. When I called in December and went to the store, the manager informed me that it was on back order and was upset that we were promised this tv stand on a date that she could not promise. Then I call back later on in December and they tell me it's going to be delivered on 12-26-2020... Well I never received a call or email with the time. I then have to call and wait another 15 or so mins and they tell me that it's not ready and will be here on the 30th. At this point I am LIVID! Not only have I rearranged my schedule but I also canceled plans so I could be available for the delivery. The tv stand arrives on January 2nd in a box! This was not what we was told in the store. Why would I have half my order delivered put together and the other in a box? At this point I am soo upset with this company. I told somebody to get this out of my house ASAP. It was doing nothing but giving me negative energy. Literally the worst company I have ever had to deal with. And not being able to reach the store by phone is absolutely crazy! Customer service is rude and y'all should really look into all the reviews!!!!!! Then I get a call from a lady named Rebecca wanting me send my ID.. she called while I was teaching and didn't even explain why I needed to send my ID. She then starts texting me and telling me basically I was denied and that they needed my ID... but when I was in the store, I was approved! I WILL NEVER SHOP HERE AND I AM NOT SENDING MY ID! I absolutely HATE THIS COMPANY AND WOULD NEVER NEVER NEVER RECOMMEND THIS COMPANY AND LOCATION!!!! read more

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I have never dealt with such horrible customer service before. The lady at customer service was just so unhelpful. We bought our furniture on Dec 7! Delivery date was set for Dec 21st. That was our move in date as well for our new home. We received an email on THE SAME DAY OF OUR DELIVERY DATE AND MOVE IN saying that there has been some issues. We called and had to cancel the delivery due to some "missing" parts. They were suppose to call us back and let us know with an update and never received a call and we called customer service COUNTLESS OF TIMES and no one picked up. We called today (Dec 23) and said we won't receive anything till January 3rd!!!!! We are extremely frustrated and unpleased with this store!!!! Now my family are sleeping on the floor and have no where to sit to eat. NEVER SHOPPING HERE AGAIN!!! Only thing they are good at is taking our money and DELIVERING EVERYTHING LATE!! Merry Christmas to us. still no furniture.... read more

It has now been 7 Months!!!! that I've been waiting for a credit for furniture that was NEVER delivered! Don't buy from these people. They promise, they lie, they will say anything to make a sale. The folks in "customer service" told me they were waiting for my credit card company to "accept' the credit. What credit card company do you know of that won't accept a credit?!!!? Is there any way to rate with 0 stars?????? One is too many. read more

So... where to start... First my salesman, Willie Foreman was amazing. Personable, patient, informative... eventually finding me the perfect future desk so that I can start working from home. Quick, easy, affordable, whole nine. If nothing else would have happened then it would have been the perfect shopping experience. But life sometimes happens. I get an email Monday, July 30th about confirming my delivery date and I immediately confirm it... then I was notified that it couldn't be that day. So I immediately did what my confirmation email said and emailed confirmation@ashleyhc.com I received a response the same day. Still great experience. However, the email response said that I would need to call to change the delivery. (If you can't change the delivery by email then you shouldn't put that information in the confirmation email address) It was too late to call so I called the next day. The person that originally answered said she couldn't do it so she transferred me. I was warmly greeted and she immediately got to work setting my new delivery date. I asked for Thursday but she said that it wasn't available but suggested I do it on Friday. I moved some of my previous obligations around and waited for my confirmation email. Up until this point, everything was perfectly handled and normal... but then everything changed on Thursday. I never received my confirmation email. After I got home, I called the same number as before and the person was great to talk to and quite bubbly. She told me, unfortunately, that my delivery had never been scheduled and that I would be transferred to customer support. Now... I understand mistakes happen. I understand that if I had kept my previous appointment this never would have happened. That said, I asked her to please make sure that it got here on Friday because I did move things around and needed the desk. She put me on hold while she talked to the delivery department. This is when it hit the fan.... when you're told "no" or "there's nothing we CAN do".... that doesn't compute. She didn't offer anything but an empty apology on how she "can't" do anything. I asked why she wasn't willing to fix my problem and she didn't understand the difference between can't and won't. I asked to speak to a supervisor... I go on hold. She comes back and offers a callback and I said I would wait. ~5 min later she comes back and says her supervisor said that there's nothing that they "can" do... once again... the proper response is won't. I said I would continue to hold for the supervisor. Enter Rob "I don't give out my last name", Customer Support Supervisor. I asked if he was caught up and frustratingly ask why they were unwilling to help with my problem. He says he "can't"... Please train representatives to never say "no" and "can't"... it's really frustrating to people that can and are willing to think outside the box of how to solve problems and diffuse situations. I offer 2 solutions: third party trucking and discount. He offers half of my delivery charge... another slap in the face. He was unwilling to solve my problem or help diffuse the call. Now that I've had time to think and calm down and reschedule my delivery and reschedule my life to accept the delivery, I took the 30 minutes out of my day to write this. Based on your company's unwillingness to help customers when your company's employees make a mistake, I will not be shopping there again... which is a shame because I really liked my salesman and I need a few more pieces of furniture. So thankfully I saved this because my comment was now deleted on the Facebook page.... and I have some updates. I rescheduled the delivery to Monday the 6th. I get an email to confirm the delivery on August third and I confirm the delivery. Saturday night I get a phone call at 9:04pm saying that my order could not be filled because it was a discontinued item. She left a message with the details. Monday a woman calls me to tell me again that the item was discontinued. And asked what I wanted to do. I said that the desk I wanted is sitting in the store that I could go pick it up from there and be done with the ordeal. She said she would call the store and see if that was ok and call me back in a couple of hours. Guess what? No call back. I call the store and ask to speak to Willie and he was off. While at work that day I go on the Ashley website and there's my desk for purchase... definitely not discontinued and was available for delivery in my area. I take off work early the next day and go up to the store. It was been 3 weeks since I purchased the desk as it is now August 7th 1/2 Desk was delivered the 15th and was 2 hours late. The story is much longer than what's in here and I finally just canceled the order and found the exact same desk on another website and will be delivered in 4 days. read more