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    Ashley Store

    1.6 (193 reviews)
    Closed 10:00 am - 9:00 pm

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    Pb B.

    We purchased a sofa sectional at Ashley Furniture in Sugarland, TX and it's sagging and worn after only a few days. I went back to the store to resolved the issue and spoke to Calvin the manager and was told he couldn't do anything about it and to contact GRT. I spoke with GRT several times and GRT told us they would call back but never did call back or email to follow up. Service techs came out twice without a resolution. The wrong size cushions were brought to my house as if that would be of satisfactory. Customer service has been giving us the runaround for approximately 3 1/2 months. We called customer service today and was put on hold and no one ever came back 4 times. Finally after the 5th call I got a decent representation that tried to help but esentionally I was given the runaround again to contact the technicians that's already has been to my home twice. I was told I needed to talk a technician before it could be escalated. GRT has the worst customer service and is very unprofessional. I'm so disappointed with the quality of the furniture and the company. We've only sat on one side of the couch to show you on the pics below that the quality is below standard and it's not what was presented to me at the store when I purchase the sofa sectional. A sofa shouldn't be wrinkled and sagging after only 3 days. I want my sofa sectional replaced or a full refund.

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    6 months ago

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    10 months ago

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    7 months ago

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    6 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    Ashley H.

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    2 years ago

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    1 year ago

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    5 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    4 years ago

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    6 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    2 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    Ashley H.

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    6 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    Ashley H.

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    5 years ago

    Mr felix gave us demos of tempurpedic beds and he and other staff were wearing masks.

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    9 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    Page 1 of 5

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    We were greeted by Julian Vidal, he was very patient and extremely honest with us.

    Mentioned in 2 reviews

    Read more highlights

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    1.5(47 reviews)
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    I'm giving a 3 only because my salesperson was very nice and helpful…read more Unfortunately I will rate their businesses practices a 1 because of their credit policy. I went to buy a tv using their credit card. The tv I wanted to buy was $599. I placed the order using their credit initially because I thought the purchase qualified for zero interest financing. It didn't. I did buy it anyway. After agreeing to use the credit to buy the tv. I was told I had to pay $100 processing paperwork fee to use the credit card. Wow I've never had to pay a processing fee to use a credit card and $100.00 no! After doing the math financing a $600 tv for 24 months would have cost me $1056!!! No thanks. $400 extra dollars I can buy another cheaper Tv. Anyways I found the tv cheaper on Dell.com 491.00 and they gave me zero precent to pay it off in a year. I'm going to pay this tv off in 6 months. This place is sort of like loan sharks. Buyer beware do your homework if you plan to finance. I also saw the tv I wanted cheaper on Amazon.

    Terrible customer service. Ladies in cs are rude, talk over you, hang up on you and actually…read moreprovide no service. Best advice is to ask for a manager from the start because those girls answering the customer service phones are just plain rude and they hate their jobs. You can tell by how insensitive they are and no urgency to do their job. Not sure how they are still in business when people can just go to best buy or target and get the same thing for the same price or cheaper and receive 100x better customer service. Never shopping here again. Still waiting for delivery confirmation for tomorrow. I paid $1082 with my debit card and no receipt has been mailed out!

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    La Sierra Home Furniture

    La Sierra Home Furniture

    4.6(95 reviews)
    6.0 miFondren Southwest
    $$

    Stopped in on a whim and boy was I pleasantly surprised. The quality of furniture was awesome!!!…read more The price points were great and even willing to price match to beat the competition. I bought my mother a beautiful grey leather power recliner couch and does she love it! And some lovely countertops stools for myself . I got great service from a gentleman name Gabriel. He was kind and inviting, he greeted me when I walked in the store. He was helpful and knowledgeable when I was describing what I was looking for. He was very honest in his approach and advice. It is because of his business ethics that I will definitely be doing business there again and will tell all my friends and family about this hidden treasure I found!!!! Thanks Gabriel for a great experience Ms. Evans

    Pro-Tip: Find what you like at Ashley furniture and then go to La Sierra for a better deal…read more I forgot they are a distributor of Ashley furniture! We first went to Ashley and settled on some wooden dining chairs. We decided to check out La Sierra based on my previous pleasant experience and were given a much better deal than at Ashley. Under $100 a chair including assembly and delivery! They were able to deliver a few days later with short notice that I had small window of free time. Very happy again with La Sierra and would 100% recommend them to anyone. Great prices, sturdy furniture and fast, reliable service.

    Photos
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    La Sierra Home Furniture - We Also offer a huge variety of office furniture .

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    We Also offer a huge variety of office furniture .

    Ashley Store - furniture - Updated May 2026

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