Claire is the most amazing, helpful, chipper, product specialist I've ever met. We were in the market for a new bed and mattress and right from the start, she helped us SO much. But the best part is that she also knew when to step away and let us talk amongst ourselves (to anyone who has ever left a store because they felt too hounded, this is HUGE). On top of all that, she really went the extra mile by researching all possible options that fit our requests while we left to mull over the choices we discussed and went above and beyond to make sure we chose the piece that was not just the nicest or most expensive, but really the best fit for our budget, lifestyle, decor and (TINY!) room size. We left feeling confident, reassured, and excited about our purchase. And really, what more could you want? I honestly have no idea why this store has such poor reviews. My fiance and I go a wonderful entertainment center here 2 years ago. It was a pretty good experience, but this time was just spectacular. read more

Christy was extremely helpful and made the transaction quick and pleasant without being pushy.

Austin and Steph were very helpful and pleasant to work with They were fast and very courteous. This is the 3rd time going back to purchase furniture read more

Check all information before buying because they lie. I ordered on Monday, delivery was suppose to be Wednesday. I called no information on my order. Their sales person gave me all false information. When I finally got the manager on the phone I was also told they were going to just drop it off. I'm 70 years old with a heart condition so I had to pay extra read more

Cholly was very friendly and helpful, service was excellent and looking forward to seeing my new dining set in my home, Thx Ashley Furniture! read more

Cholly is always my go to guy. He is knowledgeable about the products and goes above and beyond to make your experience great. Thank you Cholly read more

Great quality and style ...love my bed The ser ice was amazing..thank you Charlie of philipsburg read more

Cholly was an amazing associate he wasn't pushy he took his time with us and was so friendly and helpful I would recommend going here because the service was phenomenal thank you so much cholly for your amazing hospitality read more

Josh was exceptional and informative!. He took the time to show us everything in our price range and measurements...highly recommend.

Eric was very helpful! He showed us lots of options and we found the couch we we're looking for!

We received the best assistance from Ashley. She was extremely knowledgeable and helped us find exactly what we wanted. She was also very patient as we looked at so many different options. I would highly recommend her. The rest of the staff was friendly and helpful as well. read more

Zero stars. This company stole over a thousand dollars from me by taking back a damaged sofa and they've not given me my refund and it's been over two months. With every phone call it's the same runaround, oh we're still within our 14-21 day window, oh we're sorry you're refund slipped through the cracks and has just been processed. All LIES. I filed complaints with the NJ attorney general and the federal trade commission. Thieves, liars, scammers. read more

We had such a great experience with this store. Josh was our salesman and he was more than attentive and helpful when making our purchase. We highly recommend this store and using Josh when you shop there! read more

Ashley was super helpful when we stopped in to order a sectional we had seen last year. She located the exact pieces we needed and had us out the door quickly. Highly recommend asking for Ashley if you stop by the Phillipsburg store. read more

My experience was terrible with the delivery service . They gave me a window of 2-6 pm they called at 6:02 to let me know the would be coming 8-9 and then never showed up. Calling the customer service was a nightmare trying to get answering and rescheduling. If your picking up it's great but if your delivering be warned !!! read more

Horrible horrible horrible. Go anywhere else. Lots of lies. Swindled by the manager/owner. Shop small or if you have to buy from ASHLEY- BUY ONLINE before you buy from Greenwich/phillipsburg. Lied about pricing, delivery and a few other things!! read more

Cholly was very helpful and gave us a great deal on a new sofa! delivery is going to be sooner than I expected. great experience at Ashley's

When shopping for furniture and mattresses, If you expect to be treated as if you are the most important customer, then look no further than Ashley Home Store In Phillipsburg. When COVID put a strain on our lives, Tim, Store Manager, Kelly, Selling Manager, Dwayne, and Pepper sprang into action to ensure customer service would do more than possible to deliver our furniture for our fiftieth anniversary. Yes, Tonya, Lisa, and Cindy of Customer Service performed their "magic". Do yourself a favor and look no further than Ashley in Phillipsburg. read more

Kelly was our virtual assistant. Fantastic service. Looking forward to buying from her in the future.

Eric was helpful getting my bed! His customer service was exceptional and super appreciated. He made this whole process so much easier.

One star is too much for this place. Got an amazing deal but ended up canceling due to the customer service to sort out delivery and following up after the sale was made. Everyone was so unhelpful and unknowledgeable. They lied about delivery dates just to make the sale and never returned our calls. Go here if you don't mind waiting months for your order and being lied to and never getting in touch with your sale rep or anyone helpful. Will not be returning. Go to Ashely's in Greenbrook sooo much better! read more

I have been waiting since 11-21-21 for my furniture as of this post. I have called numerous times and EVERYTIME the timeframe is pushed back a month or several months. They need to be honest with their timeframes when selling their furniture. I will not be purchasing from the Phillipsburg , NJ store again or from an Ashley furniture in the future. read more

Was very please with service we received from Kim In Phillipsburg store. We bought several pieces and were extremely happy with her attention to detail and answering all our questions. Some pieces were scheduled for different dates which was fine. The only reason why I didn't give 5 stars is because we came home and went on Ashely online and found every item we purchased was significantly cheaper online. Like $1000 plus difference! We were shocked. We went to the store and they price adjusted and matched the online prices. However I can't help but think how many people do NOT go online and do not know they are over paying for each item. Always good to double check and save some cash when shopping at Ashely. Never again walking in blindly to buy furniture. read more

I was finally in the market for a new couch and knew I didn't want to shop directly online. I like to see and touch what I'm buying. I came into Ashley Furniture and was amazed with how everything was beautifully set up, but overwhelmed with all of the choices. At that moment, I was greeted by a happy and super friendly woman, Kelly Donahue. I gave her the dimensions of my living room, my color preference, and let her know about my child and cats. Without hesitation she took me over to the perfect couch and explained the available customization options I could get. Super comfortable, great color, and easy maintenance for messy kid and pets. Not to mention a very reasonable price. I can't wait for it to be delivered, but even more so, excited about the excellent service Kelly provided. I'll definitely be back to see her for more furniture in the future! read more

Horrible Experience. Should have listened to the Yelp reviews and stayed away. If I could give it less than a star I would. Ordered a sofa and had a scheduled delivery four weeks later. Seemed like a long time but I went with it and took off of work. Was told I would be contacted three days before to confirm. Called two days before because no one contacted me, and was told the sofa was on back order for another week. Awful customer service, transferred me several times before I could get someone that could even tell me what was going on, and when I finally was transferred to a manager she talked to me like a child. They just gave me the usual "we're sorry for this inconvenience" line, and offered to reschedule the delivery day. Waiting to see what happens next, but I cannot recommend enough to STAY AWAY no matter how good the deal looks like you're getting. read more

Amazingly accessorized and with a very relatable and understanding staff. I would say that I always love seeing the options that exist for home furnishings. read more

Yesterday I stopped by to purchase a Queen bed, queen mattress, & 2 queen split box springs! Kelly helped me pick a super comfortable bed. She did the sale quickly, and set up my delivery date as needed. I would definitely recommend asking for her if trying to purchase, & she's super friendly. Thanks! read more

Absolute last time I will ever shop at Ashley for even the smallest thing, we were in the process of moving and I was promised a bed to be delivered by September and now we get word that it wouldn't be ready until maybe November, even after making the arrangements in August, and being promised it would be delivered at the appropriate date, very unprofessional, and lousy. I get that COVID is making furniture deliveries tough, but this is why we made our arrangements well in advanced, and I personally hate being promised a $600+ bed, and to have it not come through. I suggest to anyone buying furniture to shop small or shop anywhere but Ashley read more

If I could give it zero stars I would! Completely frustrating experience and I'm still waiting for my sectional & recliner. Alicia (Sales associate) never bothered updating us that our date was pushed for our order. Sheldon (Store manager) was less then helpful, arrogant & spoke over me when I tried to explain the situation. Lisa (head of customer service) was rude & liar. Pepper (customer service in Phillipsburg) was straightforward, courteous & provided excellent customer service. Pepper is your saving grace Ashley Furniture! read more

We purchased a beautiful couch from the store. Delivery was quick and Angelique was amazing and helpful! She got everything done so quickly! The couch is amazing! Thank you! read more

Visited Ashley HomeStore today to look for a new sofa and bedframe/matress. We worked with Orlando and had an EXCELLENT experience. He explained all the details and furniture options superbly. I will be purchasing my sectional sofa, bed frame and matress from Ashley!! Highly recommend Ashley HomeStore for quality and affordable furniture. Be certain to ask for Orlando! read more

This post is to let everyone know what a terrible experience we had at ASHLEY FURNITURE in Phillipsburg . Their customer service was TERRIBLE, store manager was very RUDE, NOT HELPFUL, a LIAR and INCONSIDERATE! We had a delivery scheduled for yesterday for 3 items (a couch, love seat and recliner) that was bought December 15th. This Monday, January 11th we were told only 2 (couch and love seat) would be available for delivery. The reason why we chose this date originally was our salesman confirmed in the computer that this was the earliest date we could receive all items at once. After calling the store about the issue no one could give us any information. After more prying they were able to tell us it was on back order and it would be a week until we received it. We agreed to accept the first delivery and wait for the recliner at a later date. Our time slot was 1-5, and I took off from work for it. At 5:30 we still did not receive our delivery NOR a call about the status. So we called the store once again and were met with attitude and disrespect from the manager. After being on hold for 10 minutes she stated she would have to call us back with more info. When we received a call back we were notified that the truck broke down, but our items would still be delivered. The customer service stated we would get a courtesy call when they are 15-20 mins away. Needless to say at 10:00 last night we still did not get our furniture OR a call. Although we were very dissatisfied and frustrated we gave them the benefit of the doubt. This morning 1/13/2016 we expected to receive a call about our failed delivery. At 2:00pm I still have not heard from Ashley Furniture. I finally called at 2:00 pm to find out about the status of the delivery. The manager lied multiple times to us about the status and the fact that she could not track our order. We called the warehouse and they said the next available delivery date was 1/30/2016, even though the manager lied and said they could deliver it this weekend 1/16/2016. We are COMPLETELY AND UTTERLY DISGUSTED with ASHLEY FURNITURE. I highly recommend to everyone to spend your hard earned money elsewhere!!! read more

I would give this place no stars if that was an option. I ordered a bedroom set from here and the delivery guys came with the headboard missing and said it was backordered and would be here in a week. A week later they came back with the wrong headboard and said they'd be back in a another week. They finally came back and tried giving me a headboard with a piece of wood missing from it, and covered it up with a delivery sticker so I wouldn't notice. Thank god I took the sticker off before I signed for it. Unbelievable!! We went to the store manager and they were extremely rude. They said since they already sold us the piece it wasn't their problem and told us we had to figure it out with customer service. The customer service was terrible and kept giving us excuses/would take a while to call back. Although good prices, I will never buy from this store again! read more

After spending quite a bit of money on furniture, we were never notified of one piece being backordered. The delivery date after the backorder was never run past us and not flexible, like I sit at home everyday able to wait for furniture. After calling to see if the set was in and finding out it was I asked to switch the delivery date and customer service was extremely rude and not helpful. I'm very disappointed with the customer service And lack of flexibility. I will not be working with Ashley furniture again even though the sales lady during purchase was extremely knowledgeable and helpful, I hate to take business away from her. They need to work on their customer service if they want to keep business. read more

I would love to give ZERO stars if it were possible. I bought a very expensive bed for my daughter a little over a year ago. Ever since the day it was delivered, I have been calling, emailing, and even going into the store because the bed is garbage. I bought and paid cash outright for this bed and the extended warranty. Over a YEAR of the run around from everyone I have been in contact with. I basically purchased a $1500 pile of garbage, paying hundreds extra for a warranty that just guarantees nothing but runaround lies and stress. I will NEVER shop at this store again, and I make sure EVERYONE I know knows exactly the type of rip off artists they are!!! DO NOT SHOP HERE!!!!! read more

Went to browse at some furniture for our new home and I was greeted by a saleswoman who let me know about the sale and other details which was fine but then she actually followed me and my family throughout the store and made comments about every piece of furniture I was looking at, I was horrified that I had no privacy to discuss anything with my husband due to her being right there listening....after she followed me to 3 different sections in the store we walked right out. We understand they work for commissions but they are taking a huge risk by being trained to stalk customers throughout the entire store. I'll never come back read more

I see their employees standing outside at the main intersection every day holding a sign for this store. It got up to 100 degrees last week and I honestly think it's disgusting and inhumane for these people to make their employees stand outside for who knows how long each day just to advertise. These people better be paid double because they are risking their lives! read more

My experience with Ashley Furniture in Phillipsburg, NJ was wonderful! I found the perfect outdoor furniture at a great price and Kelly, the manager on duty was friendly and helpful. The furniture was delivered quickly and arrived at the scheduled time. I will definitely visit this store again! read more

I have to say we purchased a sectional sofa over a year ago from this store and a year later couch is still comfy and looks pretty good for its use. It is in our family room and takes abuse from 3 kids, 2 adults and two dogs!. I don't like to write reviews immediately as I want to see how the product stands up. The previous couch we had purchased from a competitor didn't last this long before the frame broke in middle of the couch. The bones are solid on this sectional! The customer service is excellent. We purchased the warrantee and have had to use it due to a tear. They service man came to our home to assess and ordered a new cushion for us because it was not repairable. the sales woman was very friendly at time of purchase and delivery people were prompt and courteous. I am very critical of customer service, as it was my profession, and I have been very happy with the level of service I have received. I would shop here again. read more

Told the woman who was helping us we were moving out of state and she screamed across the entire store "sorry we don't ship there" without even answering our questions. Avoided us the rest of the time we were there. Will never recommend this place again. read more