I went looking for a sofa and bar stools , and I got everything I needed Phelen help me , he was amazing he went and help find what I was looking for help with measurements and colors that I wanted, he was very knowledgeable of everything they had in store. I really appreciate all of his help, I will be back for other furniture that I need. read more

As a person who owns a granite company this was by far the worst customer service I have ever experienced! The managers don't assist when needed, Naem the manager was rude, unprofessional, and very uneducated. She laughed at us knowing we are moving and paid $4,000 for furniture. Most unpleasant furniture store NEVER GO HERE read more

Ashley Store - Where the SALES representatives chipped it because they didn't have our things ready - Furniture Stores Near Me - Mesa, Arizona

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Let me say our in store buying experience was perfectly fine! We were excited and happy when we left the store. For the past three weeks, I have been trying to get a simple update on our shipment. Every time I call, I'm told someone will call or email me back--and that has never happened. I've had to repeatedly follow up myself just to get any information. To make matters worse, our couch delivery was pushed back by nearly three weeks (which is not the problem) BUT we would not have known at all if I hadn't called to ask. No proactive communication, no updates, nothing. It's incredibly frustrating to spend almost $6000 and be left completely in the dark. At this point, it feels like once they have your order, customer service becomes nonexistent. I would not recommend purchasing from Ashley Furniture unless you're prepared to chase down your own order updates and deal with poor communication read more

The sales team was friendly and helpful while I was making the purchase. They worked with me and provided a delivery estimate of late February for a sectional with a right-side chaise. However, after the sale was completed, the experience completely changed. Ashley moved the delivery date by over a month - to late March - without any notification or my consent. I only found out after contacting customer support myself. When I returned to the store for help, I was told this was "a warehouse issue" and there was nothing they could do. At that point it became clear that once the sale is done, you are on your own if problems arise. I requested a refund, which was granted. For review and follow-up purposes, I asked for the store manager's name and the salesperson who handled my purchase. I was told they could not provide that information because, after the refund was issued, my record had already been deleted from the system. In the end, I lost nearly a month waiting with no communication and no support. For comparison, I purchased the exact same sectional from American Furniture Warehouse and it was delivered within 3 days without any issues. Based on this experience, I would not recommend shopping at Ashley. read more

Don't come here. Worst place to come. I was supposed to get my delivery the 15th didn't get it. I proceeded to go to the store and they will not help you, they can only sell you the items apparently . We had to go through customer care, which that went worse. I had to reschedule to pick up because they wanted to deliver it until the 21st they expect you to deal with it because they messed up. Now you think that was going to fix the problem right ? Wrong, they gave me a time I had to pick it up from 4-6 pm keep in mind they open at 9 AM. I rented a U-Haul got everything ready for it to go in my truck and when I got there my set was still on the sales floor. So we had to do it there ourselves. The sale workers had to load it and they chipped my stuff oh and to top it off I had to go back for the 3rd time because they didn't give us the screws to the beds. So if you want to take 3 days getting furniture this is the place for you. Enjoy some photos of the process read more

Ashley Store - Screws - Furniture Stores Near Me - Mesa, Arizona

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Awful. Awful. Awful. Been waiting for a call from Michael, as my mother called the store for assistance because the delivery confirmation was sent TO MY UNCLE? Someone rudely basically told my mom they couldn't help. My mother requested a call back from Michael. She had still not received that phone call. Now on the day of our delivery supposedly between 8:30-11:30a , at 1:38pm they are saying there is no delivery coming. And guess what? STILL can't speak to an amicable and helpful person in the store. After I left this review on Google I spoke with the manager Mo. he was suppose to call me back on this matter. He still has not. This is the worse customer service I have ever received. I do NOT recommend this store. read more

Worst customer service they told us they would take both mattress and box spring. They did not take box spring, worst customer serve, store lied to us, will NEVER BUY ANYTHING FROM THEM AGAIN ! read more

Phelan was such a great help! No pressure, best price, and I was just impressed at the professionalism and friendliness. They also have a great inventory of things and I definitely will return here if I need any other furniture :) read more

We just bought a new home and our couch will not look good in there. Nick was so patient with me! I went twice looking around and chattering with him about what I thought I wanted. Third visit I had it down to three options and he was so helpful with dimensions and color. He took me to the perfect set up that wasn't even on my radar! I really appreciate his actually listening to me. He gave me an incredible discount and with all the perks for financing and delivery I know that if I'm not completely happy, they will do everything to make me happy. And that is a rare thing these days! read more

The sales and customer service people are great when dealing with them in the store. HOWEVER, customer service over the phone is useless and NO ONE returns calls. Furniture arrived damaged and customer service was supposed to follow up and didn't. They make it difficult to get your money back. I will never shop there again. read more

Brian was amazing. He was friendly attentive and very expressive in a very good way. He sufficiently helped us and we are happy and satisfied. Thank you young Brian, you ROCK!! read more

Got ourselves a new sleigh bed today. David K was very helpful as well as the rest of the team in making our choices

So I am putting two starts because THE PEOPLE AT THE STORE are GREAT. BUT if I could give ASHLEY WARRANTY team minus -10000 stars honestly the worst experience I ever had with a furniture company. I would never buy from ashley they do not help fix the problem, we made a claim months ago about our couch. when we bought it and got the warranty they told us if something needed to be fix they would send people, our problem falls into warranty so we did the claim asap, but after months of photos, phone calls, which by the way they never take the time to call back, we called again only to find out they never even made the report. After all this they say oh we'll just send a cleaning kit for us to do it, & they never send anyone to come check the back of the couch that is loose and it needs to be fix. The other problem was with bartstools screws just fall out of the blue for no reason, we have to take them 3 times back to store, until they offer to send new ones. ASHLEY YOU HAVE THE WORST WARRANTY and whoever took our calls on the phone shouldnt be there, or you need to train your customer service better. Worst experience would never buy from you again. read more

I can't even begin to express how negative my experience was. I paid for over $8k worth of furniture. Before ordering in the store I verified multiple times that they deliver to my address. After they took over $2k as a down payment and opened a line of credit in my name to charge the rest, they called me and told me they don't actually deliver to my address and I'd have to pay over $500 for a third party to deliver to me. I had to ask that they refund me the $500 so that I can pay the third party and they said yes. However no one was able to tell me how this will be refunded or when. I called the store multiple times and no one could tell me when or if it would be refunded. I don't live in town and they had me trapped, when I had already paid. The manager told me I could cancel my order (after they opened a line of credit under my name and charged it). I was finally able to speak with a manager over a week later and they refunded for the delivery fee so I can set up the third party delivery but only on my line of credit with them and not my debit card that I put the down payment on. I had to come up with another $500 cash for the delivery. I'm disappointed that I've had to fight for myself for this. No one was able to provide me any updates along the way. I never received any calls to help resolve this issue. I had to be the one to initiate every contact and fight to get my delivery set up. Also, the third party delivery forgot to bring one of my nightstands. It took another week to have them finally agree to drop it off in Mesa instead of bringing it to my house 2.5 hours away. I had to drive another 2.5 hours back up to my family's home to get it. It's taken hours of my life away, given me anxiety attacks, and has been incredibly stressful. I've lost all trust in the Ashley Home name. What a nightmare! read more

Had problems with delivery. The manager helped clear things up. Thanks AL! Other than that a decent experience read more

Mat was outstanding, knowledgeable and helpful! I would highly recommend ypu come see him. read more

I would give a zero if I could for the Ashley warehouse. The experience in the store was good. However, I will NEVER again get anything from them b/c of the warehouse. We bought a king bed frame. The headboard was not correct (see below). Delivery 1: broken Delivery 2: damaged Delivery 3: just didn't show up (and, yes, the appt was confirmed) Delivery 4: rescheduled by them (I only knew b/c i followed up) Delivery 5: Arrived early and refused to wait for my husband to arrive. Oh his way home my husband had to stop them on the street and convince them to turn around. We took many days off work to sit around and wait ALL day. The warehouse flat out lied to me about "VIP" deliveries. There is no way of warehouse or store to get ahold of driver without a miracle happening. The delivery guys only took the headboard back with them, so we were also unable to return the bed!!!! There is much more to this and many more details. However, I have wasted enough time on this place. It should be pretty obvious that this store is unorganized, incompetent and a waste of money with little to no compensation for their customers. DO NOT BUY ANYTHING THAT NEEDS DELIVERED. read more

Excellent customer assistance, and explanation of furniture warrant. Also great value. 10star rating read more

Very cheap leather. Promised lifetime leather cleaner abd conditioner. Lies! Had all "leather " chairs re-upholstered. Upholstery company asked me if I bought these chairs at Ashley as he had already redone many many others. Cheap. read more

Amazing service with a great setup of the store. The organization of pieces together helped make a decision, along with the willingness of Phelan to walk back and forth with us being indecisive. Will definitely be back to this location for anything else we may need! Matt was also very helpful in keeping the experience fun and getting us a good deal! read more

I've been all over the valley looking for a mattress and frame. My partner suggested Ashley Furniture and I am amazed at the excellence of the salesman who helped me. Mat was so on par and seemed to read my mind when showing me mattresses. He was so professional and informative ( also zero pressure). So if you are anywhere in the Mesa, Tempe, Chandler area I highly recommend seeing Mat at Ashley Furniture. read more

Shipped my nightstand to Mesa. Arrived with several broken parts. I called twice to figure out an exchange and both times a "Becca" was supposed to call me back. She hasnt called me back in a week. Called general line customer service they said they dont have any notes in their system. Customer service rep gave me attitude. 3rd call in and they once again said they will call me back because becca and their store manager are not in. Well done. Never again. read more

The repair man that came out to do the inspection did not document the trip properly and now they have misplaced the records of the damaged headboard. I have been on hold for hours in order to get this resolved for furniture that was delivered to our house broken. Would not recommend purchasing anything from Ashley HomeStore. read more

Ashley Store - Photo of showroom model (above) vs picture of bed frame received (below). - Furniture Stores Near Me - Mesa, Arizona

Phelin was amazing! Stayed with us through the whole process of picking out a dining set, hauled chairs annd benches across the store multiple times for us to look at, and so friendly. Would definitely recommend this store! read more

My service with Becka was excellent. She was kind and understanding. Great customer service! I can't thank her enough. V. Allen read more

Never in my life have I ever felt so disrespected and brushed off we've been dealing with the delivery since last month and we bought a storage bedframe, which was not completed in the first place the first time it was delivered. Only three pieces were delivered and they did not bother to call us and tell us the other pieces were. I'm back order. We've had to reschedule delivery five times all five times Were either promised the wrong date or the item came broken and now we have to schedule another delivery. This is unsatisfactory and unacceptable and will not happen again we will never buy from Ashley's again. Their service was horrible. The manager was awful and he was not nice did not bother to offer any compensation or anything And we're still trying to get our bedframe completed read more

we purchased a reclining, loveseat in August 2024. I was down here for dental work as we are snowbirds. Love seat was delivered on time however I noticed that the seams didn't match up .I went into the store in Mesa and superstition mall that I purchased it from I had they told me I had to call customer service they could not do anything for me. I called customer service. They sent us a service Rep out and he said there was no damage to it. I again called for a second opinion that service man came out took stuffing out of the center console. Push the center console cushion down enough to get a oh a picture of it and said it was good to go. There has been No change in the seams matching up and no help from the store, service rep or Ashley furniture. We happen to go to a different furniture store saw the same piece of furniture Ashley brand all the seams matched up and was $1000 cheaper than what we paid for it at Ashley furniture. To this day we have not been helped out with this piece of furniture that we bought . I would not recommend going to Ashley furniture for anything very poor customer service, they don't want to make anything right and they don't want to exchange it. All we wanted, was it for it to look like the reclining loveseat that we saw in the Ashley store. The more people we talk to the more they passed it off on someone else who did not take care of it and still have not after 2 1/2 months. read more

We have been looking for a mattress for years with the help of Mat with one T we were able to find and purchase one today without any runaround. We even get delivery in 3 days and they take the old mattress with them. Merry Christmas to us and thank you Mat with one T read more

Ashley Store - Furniture Stores Near Me - Mesa, Arizona

Do not waste your money here. Bought a dresser and opened it up with it falling apart. Contacted them the next day to return for a refund due to the absolutely awful quality and they do not do refunds or returns (even though the product BRAND NEW looks used and like it's about to crumble to pieces. They do not stand behind their products and do absolutely nothing to remedy the subpar products that they sell. read more

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Love this store! Great service and great sales prices. Will definitely shop here again.

Brian V. was a great help! Showed us everything we could possibly be interested in and measured to fit what we wanted! Super accommodating service, we appreciate it very much! read more

Our sales helper Brian was very patience and wonderful! I'll definitely come back. Thanks.

From start to finish Jared was awesome to work with. Selection seemed a bit limited to my taste, however I don't feel that's the fault of anyone, just the way things are right now. Love my purchases! read more

I'm surprised at the low ratings. I had a great experience! Everyone was so nice and professional. My saleslady was Hannah and she was amazing! I will return! read more

Do yourself a favor. Do NOT purchase your next sofa/loveseat from ASHLEY. $1300 down the drain. After trying it for a couple of days, my wife found it to be EXTREMELY uncomfortable. Checked the website and found their REFUND/EXHANGE policy, unfortunately these policies do not carry over to the stores. So my ONLY option is to buy another, and sell these on CRAIGSLIST. From what I can tell there customer service is OFFSHORE, so good luck trying to comprehend what they are saying. The lowest rating possible is one star. too bad negative ratings are not possible. Read Linda H. review, and that pretty much sums it up. read more

Since we moved here in May, we have bought bar stools, a complete living room set, two coffee tables, a sectional and some wall art. Ashley Furniture has a great selection of reasonably priced furniture and does the delivery and set up. As to salespeople, we have had experiences with Ashley, Brian, Michael and Jarred and every one of them was professional, knowledgeable and great to work with! read more

*Predatory Lending* I purchase a Furniture set last year. All my intentions were to pay in full. The sales guy encourage me to take advantage of their 12 month 0 percent interest and I would receive 200 gas card. He told me I would gradually receive the gas credit as the Credit Card was paid. Do not pay off earlier. What he did not disclose after the 12 month was over I would be back charged $1032 in Interest. Synchrony the Credit company said there is nothing they can do after speaking with 4 reps they hung up the phone. Ashelys was equally helpful not taking any responsibility for there Sale guy lack of knowledge and not disclosing this major detail. After paying on the couches for a year my balance is back to the purchase price. STAY FAR AWAY FROM THIS COMPANY. go to American furniture Warehouse as I wish I never stepped foot in this store. UnAmerican read more

Had the beat buying experience I have ever had with Louie Medina. He is highly qualified and knows his stuff.

AfterI don't see a ZERO here. After couple of year, my sofa ended up like this. There is no use of warranty they sell also. I tried multiple times talking to warranty and in store with managers. No use. And this is my first ever negative review on any business. read more

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Oh, boy. Selection is good. Found something we wanted and ordered. Paid for it. Got it delivered. However, was a little more than we bargained for and would like to exchange the couch for another loveseat. Well, after reading the refund policy hubby went down to store and we found out that once something is delivered that's it. No exchange, no refund, no nothing!. We had measured, and measured, thought it would work. However, now that it's here in place it has changed our decision and just wanted an exchange. There is no customer service, no refunds, no exchanges. Buyer beware. Go somewhere else for your furniture. Just don't trust anything Ashley sales says. read more