Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful, knowledgeable and courteous. This furniture store has two entire floors of some of the finest furniture. Really enjoyed our time there. They've got everything you need. read more

Purchased a bedroom set. Loved the showroom. Aldo was very patient and helpful! Thank you

The torture continues with Ashley Corp.Their position defies common sense and sensible business practices. The dining room table is chipping with every use. Yet they say they can't help because I didn't report it in 72 hours despite the fact that they didn't deliver our chairs for 2 months after the table so it had no use. Clearly customer service and satisfaction is well down their list of priorities. read more

Ashley Store - Chip in finish - Furniture Stores Near Me - Manchester, New Hampshire

DO NOT PURCHASE ANYTHING FROM THEM! Purchased an over $500 protection plan for 5 years coverage, tried to call for one incident and they denied the claim! They're a joke! Total SCAM! read more

Canceled our order for 2 sofas without calling or email. Found out by checking on delivery. Store manager was rude and she didn't care when I spoke with her. I plan on telling every one I know, David in Moultonborough NH read more

We had a great experience with Ashley at the Manchester, NH location. We bought a great small sectional with the help of Aldo and he was absolutely great. Super friendly and great with helping decide what would work best for us. We also had help from Liz dealing with logistical support and she was super friendly and helpful. Overall great staff and my couch just got delivered a few weeks later and it's perfect. Would highly recommend visiting the store and requesting Aldo! Great experience. read more

Levy (spelling?) was fantastic! I just recently purchased a house and needed furniture. I had shown up after work and Levy stayed with me until after closing and helped break down my purchases - room by room! to make sure I didn't miss anything! She and her co- workers did so much more. I would highly recommend Ashley's in Manchester NH read more

I made 3 visits to the Manchester, NH store before deciding what sofa I wanted. The salesman Collin was very helpful with me trying to find the right one. So many to choose from, he walked that store, both levels, many times while I tried to decide. All while being patient with me, friendly the whole time, and was never pushy with me to make a decision. He also was knowledgable with every question i had. At the end of the second visit, I finally made a choice, and purchase. Only to wake up the next day and decide I really wanted the "other one". I went back to the store for a third time to see what could be done. Collin made the switching process seamless and easy, showing no signs of frustration with me. He was a trooper!! I will definitely go back when i need something else. read more

Horrible! Frustrating to deal with. Zero stars award if I could! Charged my card right away, they said 4 weeks delivery, then took 4 MONTHS plus 1 week to deliver a couch and chair! They said furniture made in US, turns out they were waiting for it to be shipped from overseas. Helpless store manager for the Manchester NH store, horrible (zero/misleading) updates & communication back and forth, useless customer service, all have the same excuse, CAN'T DO ANTYTHING, waiting for stuff to be shipped from manufacturer. Once the chair finally got delivered, delivery people nicked/cut the fabric in one spot while unpacking, but after this wait, I did not want to deal with these people again. If you buy furniture want to pay ahead of time, need it months later having no idea when and how it will get to you, this is the place for you, other wise stay away from these losers...bleah! read more

Our sales associate was Marybeth she was a great help. Was very welcoming and gave us the freedom to explore without feeling any pressure. She was also great with our kids. We will be back in the future. read more

I purchased three bed frames for my rental. One from the store and two online. One of the two beds I purchased online did not come with the hardware rendering the headboard and footboard useless because the hardware is specialized. I placed three different calls to the so called "customer service line". The agents all informed me to spend my money shipping the entire bed back via FedEx (over $100) and to order another one as their solution. When I didn't accept that they actually suggested I donate it and buy another. Don't waste your money with this store. They will sell you faulty furniture you literally cannot use and neither the online "customer service" nor the local stores will help you. Their solution when they mess up is to tell you too bad order another. read more

Amber, our sales person was awesome! She was kind and efficient helping to find what we needed. Amber listened to what we were thinking and asked the right questions leading us directly to the area we wanted. We had many options to select from. Everyone was friendly to include the warehouse gentleman who helped load our vehicle. Very happy with the price for what we wanted. read more

The store had a great selection and my sales associate was great. It was an easy sale for him. I knew what I wanted and paid for my items in full. HOWEVER, it's been 2 months and I still do not have my items. I was told it would take 3-6 week. Today, my items finally arrived at the warehouse. BUT, because of where I live, I have to wait ANOTHER week and half. While I do appreciate them refunding my delivery fee, I have no desire to buy from them again. I just hope my items are worth my time and money. read more

Today is September 23rd. I ordered a bedroom set on Easter Sunday in April and it was delivered in May with no hardware despite having delivery and assembly in our coverage. I've called and emailed everyone I can and no one does anything. This is the worst furniture store I've ever purchased from and regret giving them a $2200 sale. read more

Great experience with this store. All employees were vary helpful and answered all our questions. Ray and Liz went above and beyond! Thank you! read more

September 12th 2021 we ordered a bedroom set. We were told it was handmade to order and that it would take about 20 weeks. We loved the set so we bought it, even with the long lead time. We checked back in periodically when the 20 weeks came and went and were told that the order was in a queue with the builders but that there were supply chain issues and they didn't know when it would be in. Sounds about right for the world right now, so we waited. Yesterday we drove by the store by chance and saw "going out of business" signs all over the place so we stopped in to see what this meant for our furniture. We were told that the order had never been placed to the company that would be building our furniture and they had basically taken our money and never filled the order. It was recommended by customer service in the store that we file a dispute with our credit card company or contact the Attorney General since the owner of Ashley/Ashbrook Furniture basically picked up and left after selling the company and the new company who purchased Ashbrook would be unable to fill our order. If anyone is waiting on an order from Ashley/Ashbrook Furniture you are unlikely to get it and you should follow up ASAP. Not by phone though mind you, no one is answering the lines read more

My fiancé and I loved working with Marybeth. She was friendly, helpful, and made the entire sofa purchase an easy and smooth experience. We'll likely be back soon! read more

I got a couch and I paid $80. for two pillows. They didn't order them. My couch came in within the pillows. Then they sent me a pillows that war a run down the middle. I have called 10 times and no one answers and I left them a message. No one can help me. I am out the $80.00 and a pillow that looks like I bought it for $5.00 Ashley furniture why don't you call me. read more

Justine was a big help, very personable, greeted us immediately when we walked in! She did a great job, the store had a wide selection of well priced home furnishings. Highly recommend Justine, she was great! read more

We worked with Tony today and he was great. Was helpful and informative without being pushy. Great experience!

WARNING. Do not go to this store. the furniture is damaged. I have been arguing with this company since November. all they do is argue with me. I had to take a day off without pay to have them deliver and an hour after delivery I sent a picture of glue all dribbled down the side. this is the second piece that was damaged. they would not come pick it up on my day off. I had to take another day off without pay to have them come pick it up. it literally took a month and half. now I'm arguing about a refund. I have to waste my gas and time now to get a refund. Liz and Anna are two rude women. Google and read review. I sure wish I did. I never would have stepped foot in those doors. read more

We just bought a living room set and we had great service from Peach. She was amazing, very helpful and answered all of our questions. I would recommend this place to anybody. read more

My wife and I are 1st time home buyers and were interested in upgrading our master bedroom furniture. Ashley's was our last stop and we were blown away but the customer service we received from Liz and the rest of the team. They were patient with us while we evaluated different mattresses and picked out a furniture set and did everything they could to ensure the furniture would be in our home the weekend we close. Needless to say we will be back for future purchases. read more

AVOID! In early November 2021, we placed an order for a sectional couch and a ottoman. We were told that the delivery would be approximately 12-16 weeks. We were called around February 2022 to schedule the delivery for the next week but unfortunately received a call the next day that there was damage to the couch so they had to reorder it. We asked it be expedited but we're told it would need to be reordered and it would be 12-16 weeks. We called back a couple weeks later to find out more info on the delivery date and the found out that that the store never ordered the couch. They placed the order and we were under the assumption we would hear back 12-16 weeks later. After this time had passed, I called to ask about the order in May. The store told me to call the warehouse and the warehouse told me to call the store, nobody knew what was going on or where my order was. After calling the store over 40 times because customer service said it will eventually go through (screenshots avail.), I could not get ahold of anyone. They claim their phone was down but Customer Support said that some people could get through so keep trying. We pushed for support to help because they would answer. Five support people told me they would look into this and not one of them got back to me. We eventually ended up finding someone that we thought knew what she was doing, she said my couch was in. Surprise!! When it came in, it was the wrong couch. After more conversations with support, I finally got to a manager and she said that Ashbrook Furnature recently (but after I placed my order) sold and they won't honor old orders....there is nothing they can do and the only option is to cancel order or go in store to get a new couch with no discount. It has been 7 months and no communication from them. They hold no accountability for their bad practices. In all, avoid this company and their now parent company Regency out of PA! They don't care about the customer and hold no accountability for their actions. The fact that we have had to call so many times to try have this resolved just shows their customer service. read more

RUN FAR FAR AWAY!!!!!!!!! What a nightmare from start to finish. It's not a short story sadly. Stick with me! I Purchased a new home in September 2020. I purchased a dining set, mattress and king bedroom set from Ashley financed. Each piece of furniture had a different amount of months with financing which is extremely confusing and I also paid 10% down which is required for any financing, they don't tell you that until the end. The manager fixed this for me which gave me hope. But still was a mess from there. My bedroom set came quickly. Very early September. It came damaged; deep scratch on nightstand, broken chest drawer and broken brackets on the dresser so the door wouldn't close properly. It was always flinging open each time you took a deep breathe near it. During this delivery they smashed a light in my hallway bringing my mattress up my normal staircase. The light was left hanging and broken. They said someone would call me. I never heard from them and after two months of back and forth and very little follow up they begrudgingly took care of paying for the damage. Someone had to fix the dry wall, paint and have an electrician come to re wire the light. The damage was so bad that the light had to be moved to another location a few inches down. I made the decision to cancel the dining room table after two months and no updates on shipping status. They fought me every step of the way to cancel and tried to charge a 20% restocking fee. At the end of October 2020 a tech came to fix the damaged bedroom set. He fixed the chest drawer but said the nightsstand needed to be replaced as the scratch was under the sealant and happened in manufacturing. The dresser cabinet needed new brackets which he didn't have and needed to be ordered. Again I was told someone would call me.. I waited... and waited. I called after two weeks. They said my nightstand was ordered and would arrive two months, they would call to schedule delivery and the brackets were on the way. I received the brackets in December and still no nighttstand. I was patient since it was the holiday. I gave them two full months. In January 2020 I called to follow up... They had no idea what I was talking about and tried to begin the process all over again. They tried to ask for Photos, told me they needed to send a tech to assess the damage. They had no record of my previous tech appointment. After 40 minutes on the phone they apparently realized what I was talking about and said the nightstand was ordered but they didn't have a delivery date. They said they would folow up with the manufacturer and would have an answer within 7 days. I asked when it was ordered since it should have been in November. They refused to tell me. They Said a tech could come to do the brackets in 8 weeks... insane. I emailed multiple times after that call to see when it would be here. All the while paying each month for this furniture. I never got a response. I was going to contact the credit card company to contest the charges due to the issues and lack of communication. I received a call at the end of January from a customer service manager, the only competent person there. She informed me this issues had fallen through for months and no one followed up. She told me the nightstand was never ordered even though they said it was.. she told me the night stand needed to come from overseas and would take an additional Two months. At this point I wanted off the hell ride. I requested to return everything. Since the furniture arrived damaged they agreed. They tried to offer me a resolution which was to give me the nightstand for free and then a $100 gift card to make another purchase at Ashley furniture which quite frankly I found insulting. After this experience the last thing I want to do is give more money to that hellhole. The long and short of it- after countless hours of calls, No follow up, ignored emails, damaged lights that I later saw had ripped a hole in my mattress (was never addressed), high stress, vacation hours used to accommodate their scheduling, crazy delivery wait times, and crappy customer service As my mother said "I wouldn't purchaset a toothpick from them". Thankfully Bernie and Phyls and Jordan's got my business. I can say my experience with them was AMAZING. white glove and easy!!! No stress!!! Go there and get your furniture or build Your own furniture. You could graduate from woodworking school in The amount of time Ashley takes to resolve a problem. Run in the other direction from Ashley. Believe the reviews... I wish I did. read more

I will never shop at Ashley they bad business don't deliver ur furniture on don't go no good service

Peach, our salesperson, was friendly and down to earth. No pressure. Knowledgeable and patient ( we needed to look around and changed a couple things). We will be very happy with our purchase ( love seat, recliner, mattress and box spring). The process was easy and painless. read more

I purchased a couch from this company on August 1 of this year. I was told that it was going to take upward of 3 months to arrive due to driver shortages/etc due to Covid. I wasn't thrilled but I assumed that I'd run into this issue no matter where I bought from so I didn't make a huge deal out of it. My couch cost $1500. Against my better judgement I paid in full (since they wouldn't take multiple payments unless you went through their service, which I did not want to do). And here we are over 4 months since I ordered this couch and I still have no couch. I've called every month for the last 2 months inquiring about the delivery of the couch and every month they tell me it will be another month. Today they told me that it'll be ANOTHER 5-7 weeks for delivery. So this company, assuming I get my couch in late January, will have made me wait around 6 months to receive my couch? That's ridiculous. And I asked about canceling the couch because this is crazy and I was told there'd be a 10% restocking fee. What the heck are they restocking? There's no couch! If there was a couch, I'd have had it by now. I'm never buying from this company again and I'll be sure to pass that along to my friends as well. Thanks for nothing. read more

BUYER BEWARE !!!!! This company is not a ~legit~ company , they are not "going out of business" and they will scam you. They say the furniture is available immediately but this is a LIE. Their delivery services are awful and you will be waiting weeks. BEWARE BEWARE BEWARE. Will never buy from this company again - I wouldn't even put 1 star but it forces you read more

We worked with Ray, who was the absolute best. We appreciate the time (and patience) he had with us as we narrowed our decision down. Thanks so much Ray! read more

The sales person I worked was very helpful and not pushy in any way. She showed me the options that would work for me for a sectional sofa and then left me to make a decision. I ended up purchasing a three-piece sectional and was told that it would be about 3 weeks for delivery because one of the pieces was not in stock. Fast forward four weeks and I receive a call that my sofa has arrived and they can deliver the following week. I was the first delivery of the day and the largest piece was delivered with three large tears in the fabric of the end unit. Apparently whoever loaded the truck didn't bother to check for damage. The delivery driver put me on the phone with a Customer Service Rep who assured me that she would expedite my delivery and I would have it within a week and a half. When I didn't hear from them, I called back and I was told that they were sorry but it wouldn't arrive in their warehouse for another week. After another week, now 2 months from when I originally ordered it, I got a call to arrange delivery. I scheduled for a Saturday so I didn't need to take more time away from work. The Thursday before the delivery was scheduled, I got a call that the warehouse made a mistake and they couldn't deliver. I asked to speak to a Customer Service Manager but I was told she was busy and would call me back. Four hours later, I called the store and they had her call me back. My delivery will be delayed because someone made a mistake and scheduled my delivery on a day when there is not a truck in my area. They offered me a $100 gift card to the store because of all the issues. I declined. Given the horrid delivery service, I will not shop at this company again. read more

Great place, even better service. Peach went above and beyond to see that our needs were met. We came in looking to get an idea of what was available, we had 4 other stores and pieces in mind. Peach sold us wholeheartedly on a small love seat, we didn't even bother going back to reconsider the other potentials. Wonderful service, wonderful energy. Will definitely be shopping here in the future read more

Terrible customer service. I ordered 2 items and one came in broken. It's been 3 weeks of trying to get the company to come pick up the broken item and no one is calling me back or responding to my emails. read more

Lowest quality ever. They make bobs look high end. 1.5 years old all the legs are falling apart. The chairs are a light upholstery all the glue inside has bled through discoloring all the fabric. Looks awful. Makes bobs discount furniture look high end. UnvelieveBly disappointed with the quality. Looked good in the showroom but absolute garbage. read more

This is literally the worst company to buy from. I ordered a whole bedroom set and each piece came separately; 2 weeks late due to "warehouse issues" and broken. It's very unfortunate because their pieces are nice, but their customer service chat team is terrible and they don't answer the phone. I called them after my bed was delayed and they said there was no other option for me, but they would call me with refund options. Never called back... If you're looking for fast and efficient furniture service this is NOT it. I'm far past disappointed. read more

Jessica o from Ashley furniture saw my review and reached out to me. She got the 10 percent refunded to me without me having to go in. I am thankful to her for doing this. Thanks Jessica. read more

Jessica O. Unfortunately that doesn't deliver a lot of confidence with the Ashley HomeStore brand. Customers should not be at risk of trying to collect their money, and be required to open a claim that takes 60 days. That means my money has been tied up for 10 months, and ended up in someone's wallet. What if I paid cash? Liabilities do not disappear simply because a business switched hands. There was no attempt to contact me directly, I was only made aware of the circumstance after calling multiple times only to receive a voicemail that was full. I imagine there was a more professional way to go about this. If you like rolling the dice with questionable business practices this is the brand and the location for you! read more

Unorganized, messy, and looks like the store looks like it's closing soon. Very disappointing.

I purchased a sofa on September 5, 2020. Here it is February 16th (almost 6 months) and still no sofa. I was told last week that it was supposed to be to be in their warehouse on Friday the 12th and still no call on delivery. I also purchased a recliner about 3 years ago that is now falling apart. I paid a $1000 for it and purchased a protection plan. I have been trying 3 days now to make a claim and I can not get a hold of anyone. Their online claim service is also a joke. I am totally disgusted with this whole process. I would not recommend this store to anyone. finally got a call back from warranty company and was told my issue is not a covered item. So those warranty contracts are basically useless. Sorry I wasted my money will never do it agai just another gimmick for them to make money and not pay anything back. read more

We went to the Manchester Store on 03/22/2021. We were looking for a new Queen size Mattress & an Adjustable Base. The sales person was helpful & we finally settle on one. The sales person let us lay down on the Mattress & demonstrated the Adjustable Base. We told him that we were ready to purchase this set. At no time did the sales person state that the Adjustable Base was not in stock. We did not learn this till we called the store several days after we signed all the Paperwork to inquire when we could expect delivery. We were told for the first time that the base was not in stock & would be a few weeks before delivery. Yesterday I called again re delivery & was told their was problem at the factory re the Base & delivery would be another 4-6 weeks. Not happy re this. They should have told us from the start. Very poor customer Service. read more